We use this solution for security and VPN access.
Senior Manager at Flex Technologies
Ability to connect to VPN remotely is the key feature
Pros and Cons
- "The ability to connect to the VPN remotely."
- "Frequency of updates could be reduced."
What is our primary use case?
What is most valuable?
Given that we work from home, the value of the solution is the ability to connect to the VPN remotely.
What needs improvement?
We receive updates frequently, I think that could be reduced.
For how long have I used the solution?
I've been using this solution for five years.
Buyer's Guide
Cisco Secure Client (including AnyConnect)
June 2025

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What do I think about the stability of the solution?
It's a stable product.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
Customer support staff are very knowledgeable.
How was the initial setup?
The initial setup is very easy, it takes less than five minutes. We have more than a thousand users. We have an IP support team that manage any issues that arise.
What other advice do I have?
I recommend this solution and rate it 10 out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

IT Infrastructure supervisor at Nigerian National Petroleum Corporation
Always available, simple to use, and beneficial interface
Pros and Cons
- "The most valuable feature of the Cisco AnyConnect Secure Mobility Client is its ease of use and simple interface. It's always available as long as I have a good network connection."
- "The most valuable feature of the Cisco AnyConnect Secure Mobility Client is its ease of use and simple interface. It's always available as long as I have a good network connection."
What is our primary use case?
I use Cisco AnyConnect Secure Mobility Client all the time to connect to my operator's portal.
What is most valuable?
The most valuable feature of the Cisco AnyConnect Secure Mobility Client is its ease of use and simple interface. It's always available as long as I have a good network connection.
For how long have I used the solution?
I have been using the Cisco AnyConnect Secure Mobility Client for more than 10 years.
What do I think about the stability of the solution?
Cisco AnyConnect Secure Mobility Client is highly stable.
What do I think about the scalability of the solution?
Since the pandemic, we have been forced to work from home. Everyone that wants to continue working, and access the corporate resources we have to use a VPN. Almost everyone uses this solution in my organization, which is approximately 1,000 people.
How are customer service and support?
I have not used technical support.
How was the initial setup?
The initial setup of the Cisco AnyConnect Secure Mobility Client is very easy. The link for the solution was given to me by my headquarters and I installed it. Initially, we needed separate login credentials, but now we only need to use our normal corporate login credentials to log into the solution.
What other advice do I have?
The solution is very stable and very reliable. What I recommend is for others to have a stable network, that is all. The solution works well.
I rate Cisco AnyConnect Secure Mobility Client a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Cisco Secure Client (including AnyConnect)
June 2025

Learn what your peers think about Cisco Secure Client (including AnyConnect). Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
856,873 professionals have used our research since 2012.
Product Manager, CMOS Image Sensors at a manufacturing company with 5,001-10,000 employees
Excellent performance and connection; it always works and is simple to use
Pros and Cons
- "The most valuable feature of this solution is that it works all of the time."
- "It should autodetect or monitor it, when I am in the office it goes to the network in the office, or when I'm not at the office, it automatically activates my VPN connection."
What is our primary use case?
We use the Cisco AnyConnect Secure Mobility Client in our home office for our VPN connections.
When we are working remotely, we click on the VPN, and nothing more.
What is most valuable?
Cisco AnyConnect Secure Mobility Client works well, we don't have any issues with it.
The most valuable feature of this solution is that it works all of the time.
In terms of speed, it depends on the bandwidth of the system rather than being an issue with Cisco. It's more of a bandwidth limitation issue.
What needs improvement?
I would like that it automatically detects when I'm not on the corporate network, it would automatically connect to the VPN. I don't want to have to click the button anymore. It should autodetect or monitor it, when I am in the office it goes to the network in the office, or when I'm not at the office, it automatically activates my VPN connection.
For how long have I used the solution?
I have been working with the company and using the Cisco AnyConnect Secure Mobility Client for five years.
I have never updated this solution myself, our IT department updates our solutions. I am not aware which version we are using at the moment.
What do I think about the stability of the solution?
The stability is excellent. It works all of the time. I have not had any issues with the stability of the Cisco AnyConnect Secure Mobility Client.
What do I think about the scalability of the solution?
I am not familiar with the scalability of the Cisco AnyConnect Secure Mobility Client. It is handled by our IT department.
This solution is used by everyone in our organization who owns a laptop. We have many thousands of users.
I'm not in the IT Department, so I'm not sure how many people have this tool on their laptops, but I believe everyone does.
How are customer service and support?
I have never contacted technical support. There is no need. We go to our internal IT support first. There is a clear boundary between the user in the company and any further assistance.
How was the initial setup?
It is included in the standard software package. I didn't need to install it. The IT department generates the default configuration of the laptop. In the end, it was already there and fully configured.
What about the implementation team?
We have an internal IT department. Like in any company, it's an email help desk. I am not aware of how many people are in the IT support team.
What's my experience with pricing, setup cost, and licensing?
I am not aware of the pricing.
What other advice do I have?
As an end-user, it's good, I would rate Cisco AnyConnect Secure Mobility Client a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Solution Sales Consultant at a tech services company with 10,001+ employees
Customizable, straightforward implementation, and secure
Pros and Cons
- "The solution is secure and has a lot of benefits."
- "There are times the WiFi connectivity has disruptions and you have disconnections. It doesn't work with two connections. I have two switches back and forth sometimes. It doesn't have a failback scenario feature. However, on the gateway side, it does, but on the user device, it doesn't have that kind of option. It would be nice to have this feature."
What is our primary use case?
We are using Cisco AnyConnect Secure Mobility Client when we are connecting to our internal network. Additionally, we are using it when we are connecting to our customers' networks when we have to do any operation remotely. I am using it almost on a daily basis.
When we have different networks internally and different connectivities that we have to go through, such as a gateway, I can change my gateway if a gateway fails. It automatically finds a suitable one, and if there's a new system that has to be behind a different gateway, I can edit, and I can authorize it. Not everybody can see it, only whoever is approved can. It's a very good solution. It is providing the same authentication and similar facilities on my mobile application. I have an iPhone and some of my colleagues have Android, and it works on them.
How has it helped my organization?
Every time I have to connect to the network I use this solution. It is a customizable solution, it makes life easier for me. It makes the global workforce work much easier and more secure.
What is most valuable?
The solution is secure and has a lot of benefits.
What needs improvement?
There are times the WiFi connectivity has disruptions and you have disconnections. It doesn't work with two connections. I have two switches back and forth sometimes. It doesn't have a failback scenario feature. However, on the gateway side, it does, but on the user device, it doesn't have that kind of option. It would be nice to have this feature.
When a connection is from company to company using a VPN from the customer's network, it doesn't allow you to connect. It doesn't allow you connection if are on a secure internal network. It doesn't allow you to connect. this is a difficulty because sometimes customers are saying we have to get connected through VPN to a specific network for a specific meeting for one reason or another.
For how long have I used the solution?
I have been using the Cisco AnyConnect Secure Mobility Client for approximately three years.
What do I think about the stability of the solution?
Cisco AnyConnect Secure Mobility Client is stable.
What do I think about the scalability of the solution?
The stability of the Cisco AnyConnect Secure Mobility Client is very good. At the beginning of the pandemic, we had to expand the connectivity a lot and in a very short time, which the solution was able to handle well.
We have approximately 5,000 people using the solution in my organization. Everyone is using it.
How are customer service and support?
I have not connected with technical support.
How was the initial setup?
Cisco AnyConnect Secure Mobility Client is simple to set up.
What other advice do I have?
I rate Cisco AnyConnect Secure Mobility Client a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SOC Expert at a computer software company with 1,001-5,000 employees
Secure, easy to use, and helps avoid leaks
Pros and Cons
- "The installation process is not difficult."
- "In general, it's always a good idea to improve scalability and stability."
What is our primary use case?
We primarily use the solution for remote connections.
What is most valuable?
It's a tight solution. It's easy to use and secure.
The product is a stable solution that helps avoid leaks cases.
The solution scales well.
The installation process is not difficult.
What needs improvement?
In general, it's always a good idea to improve scalability and stability. For the most part, we are satisfied.
For how long have I used the solution?
I've used the solution since about the start of Covid-19. We've used it for around two years at this point.
What do I think about the stability of the solution?
The solution is stable and secure. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is good. It's also very secure.
What do I think about the scalability of the solution?
The scalability is good. If a company needs to expand it, it can do so.
We have about 1,600 users at this time.
At this point, I'm not sure if we have plans to increase usage.
How are customer service and support?
We have a lot of documentation available to us. In that sense, troubleshooting is easy.
Which solution did I use previously and why did I switch?
We are also using Fortinet VPN.
How was the initial setup?
We have found the initial setup to be very simple and straightforward. It's not overly difficult or complex to implement.
The deployment only takes about ten minutes.
We have a security team of five technical operators that can help deploy, maintain, and monitor everything.
What about the implementation team?
We are able to implement the solution via official documentation.
What other advice do I have?
I'm not sure which version of the solution we are using at this point.
I would recommend this solution to other organizations.
I'd rate it, in general, at a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical program manager at Intel Corporation
Scalable but stability improvements needed
Pros and Cons
- "We have plans to increase the usage of this solution, it can scale well."
- "Cisco AnyConnect Secure Mobility Client could improve by optimizing the use of the system resources, it is heavy on the resources. Additionally, there could be more transparency."
What is our primary use case?
I am using Cisco AnyConnect Secure Mobility Client for my day-to-day work, because most of the applications, except the Microsoft applications which require a VPN.
What needs improvement?
Cisco AnyConnect Secure Mobility Client could improve by optimizing the use of the system resources, it is heavy on the resources. Additionally, there could be more transparency.
For how long have I used the solution?
I have been using Cisco AnyConnect Secure Mobility Client for approximately five years.
What do I think about the stability of the solution?
The stability of the Cisco AnyConnect Secure Mobility Client could improve. We have had a lot of problems with it. Once I'm disconnected from the Wi-Fi, it's not reconnecting automatically, I need to restart it many times manually.
What do I think about the scalability of the solution?
We have plans to increase the usage of this solution, it can scale well.
What about the implementation team?
The implementation of the solution was done by our IT department.
What's my experience with pricing, setup cost, and licensing?
There is a subscription needed for the use of this solution.
What other advice do I have?
I rate Cisco AnyConnect Secure Mobility Client a five out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Process Control and Automation Engineer - PCD Administrator at a energy/utilities company with 10,001+ employees
Easy for the end user but can be tricky for the developer
Pros and Cons
- "Cisco AnyConnect Secure Mobility Client is very stable."
- "The setup could be simplified for solutions engineers with a wizard."
What is our primary use case?
Our primary use case for the Cisco AnyConnect Secure Mobility Client has been remote access, especially since the start of the pandemic. We use it to give our technicians access to our applications.
We also use the Cisco AnyConnect Secure Mobility Client to create secure firewall-to-firewall connections for certain applications.
What needs improvement?
The Cisco AnyConnect Secure Mobility Client is easy for end user to use. However, it can be difficult for the developer or solutions engineer to use because you need to have the infrastructure in place first. This is to do with key validation, certificates, and domain trust.
The setup could be simplified for solutions engineers with a wizard.
For how long have I used the solution?
I initially started using Cisco routers and switches in 1998, but I stopped using them for a while as I was focused on my other work. I started using Cisco again in 2012 and have been using it since as I do a lot of security solutions.
What do I think about the stability of the solution?
Cisco AnyConnect Secure Mobility Client is very stable.
What do I think about the scalability of the solution?
Cisco AnyConnect Secure Mobility Client is scalable. However, the bandwidth and latency you need to use this solution is sometimes not available here in Africa. We run into trouble sometimes because of bandwidth.
How are customer service and support?
Overall, I prefer Microsoft's tech support because I noticed that Cisco does not provide enough of it. Sometimes, we do not have access to tech support. Also, you can only get tech support for registered devices.
What other advice do I have?
I recommend it. However, you first have to be sure that you have all the basics in place. You have to do your research and understand what the requirements of the solution are. It works for millions of people, so it will work for you.
It is also important to run some tests. That is what I always do. Don't go to the real alderman directly. Make your own tests.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project Manager at a security firm with 11-50 employees
Stable and secure with a straightforward setup
Pros and Cons
- "The solution is quite stable."
- "We were going to use the Cisco AnyConnect with hardware tokens. However, right now, it's very complicated in terms of delivering the hardware token to the customer. That's why we are looking for a software token right now."
What is our primary use case?
We primarily use the solution for remote access to the on-premise server. If we are off-site, we are still able to connect when we need to.
What is most valuable?
The initial setup is pretty straightforward and not overly complex.
The solution is quite stable.
So far, the scalability has been good.
The solution is very secure in general.
What needs improvement?
We were going to use the Cisco AnyConnect with hardware tokens. However, right now, it's very complicated in terms of delivering the hardware token to the customer. That's why we are looking for a software token right now. I'm not sure how it's going to work. It's under review right now.
For how long have I used the solution?
We've been using the solution for about two or three years at this point.
What do I think about the stability of the solution?
The solution is very stable and reliable. I haven't experienced any bugs or glitches. It does not crash or freeze. The performance is quite good.
What do I think about the scalability of the solution?
So far, the scalability has been good. We have not faced any issues. If a company needs to expand, it should be able to.
Currently, we have 50 or 60 people using the product.
How are customer service and technical support?
Tech support has been good overall. I have no complaints about their service. We've been happy with the help they've provided to us. They're great. That said, we've had very few problems with e product in general.
Which solution did I use previously and why did I switch?
We also have a USB token for the hardware.
By the time I joined the company, they were already using this product. I can't speak to what they used before.
How was the initial setup?
It's my understanding that the initial setup was pretty straightforward. It wasn't overly difficult.
What's my experience with pricing, setup cost, and licensing?
I'm just one of the users. I can't speak to the price as I was not part of the decision-making process and I don't directly deal with licensing or payments.
However, it's my understanding that the licensing is quite expensive.
What other advice do I have?
We use the solution ourselves and are end-users. However, we also resell the product to our clients.
We upgraded a few months ago. It's my understanding that we are on the latest version of the product.
I'd rate the solution at a nine out of ten. For the most part, we've been very happy with the solution and its capabilities.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller

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