We need Client software installed on our laptop. The Client has to be configured with the VPN server IP address. When it connects, it will provide a private IP address. It will ask for the location, and credentials will be checked on the server if the server is created with the Active Directory. It will check if you are authorized. If you are, you will be authenticated, and you will get connected to the VPN.
Senior Network Engineer (Level-3) at a tech services company with 10,001+ employees
Good encryption and accessibility with a simple setup
Pros and Cons
- "You can use it from anywhere."
- "If you're just turning on your laptop, it should connect automatically without keying in the credentials."
What is our primary use case?
What is most valuable?
The best feature is the Cisco IPsec. That is the encryption. It's providing integrity for your data.
You can use it from anywhere. You just need to have the Internet. That is the best part, the availability.
The initial setup is very simple.
It is a stable solution.
You can scale the product.
What needs improvement?
Every time you need to key in the credentials, it'll generate an OTP, and you need to check the OTP and need to key in the OTP. It's work to connect to VPN. That could be improved.
If you're just turning on your laptop, it should connect automatically without keying in the credentials. There should be an option to right-click and enable the VPN to connect. There might be some inherent risk, however, there must be a way to have it easier and to connect while keeping the process safe.
For how long have I used the solution?
We've used the solution for around three or four years at this point.
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What do I think about the stability of the solution?
Based on my experience, the solution has been stable. It doesn't crash or freeze. There are no bugs or glitches. It is reliable.
What do I think about the scalability of the solution?
Cisco AnyConnect can be configured on the Cisco ASR or VPN Concentrator. There, you can have multiple contacts you can create. It is scalable.
More than 1,000 people use the solution currently.
How are customer service and support?
I have never been in contact with a Cisco engineer.
How was the initial setup?
The solution is easy to set up. It's not complex or difficult. Configuring it and everything might only take about one to two hours.
What's my experience with pricing, setup cost, and licensing?
We do have to pay a yearly licensing fee. I am unsure of the exact costs.
What other advice do I have?
We are a Cisco gold partner.
I'm not really sure which version of the solution we're using.
It is a good option for people. I would recommend the product.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

CTO at a tech services company with 5,001-10,000 employees
Secure, expands well, and is easy to use
Pros and Cons
- "It does not slow down anything, unlike other solutions."
- "I'm not noticing any missing features."
What is our primary use case?
We primarily use the solution for VPN purposes.
How has it helped my organization?
Earlier, my teams used to use it very occasionally; however, right now, almost a hundred percent of the time, my teams are connecting over VPN and working.
What is most valuable?
It's a very good solution. My teams are currently distributed all over the globe and leading the software engineering work and for business purposes. In both cases, we found that it's a very secure solution. When we combined it with Microsoft View, it gives a multi-factor authentication, plus a few other things, which makes it quite useful when we move to this remote way of working a couple of years back.
Depending on the business needs, it's able to scale. When we were a small team of only 20 people working remotely. We were able to use a much slower configuration, and we were able to work based on the business needs. However, once when the pandemic happened, we had to scale up. We had to put in multiple teams working and building solutions. It was able to quickly add on software storage, memory, and other resources to be able to scale it. This software is able to scale to our needs. It's pretty heavy, intensive network usage that our company does, and in the face of that, it works quite well.
I'm more of a user than an admin. For me, it is very simple to use. I just double-click and there is a multi-factor authentication that happens, and I'm able to quickly login. I integrate it easily with our active directory. Using my single sign-on for my organization, I'm able to switch a profile, and I'm able to switch to a customer's plan. It's pretty convenient in terms of usage.
It does not slow down anything, unlike other solutions. It just puts a tunnel in place.
Most organizations are using Microsoft Active Directory, and it integrates well.
They are a market leader, and their security is quite good.
What needs improvement?
I'm not noticing any missing features.
Most of the organizations are currently using Microsoft's Stack or Google Stack, so I don't think they need to build another product to do that.
What do I think about the stability of the solution?
The solution is stable. We are doing software engineering remotely and the whole day we are working. Some of my team members are working from home, and they are using it without issue.
What do I think about the scalability of the solution?
We have 500 plus people across five continents using the solution.
The solution easily scales to meet your needs.
How are customer service and support?
I've not needed technical support. We have our own infrastructure team within our organization and they're able to handle it. I've never needed actually to reach out to Cisco for their support.
Which solution did I use previously and why did I switch?
I've used other VPNs like RSA and Juniper and all that before, and those are a little cumbersome. They were quite glitchy and heavy work was not possible.
What other advice do I have?
I'm an end-user.
I'm not sure of which version number we are on. However, we do keep the solution up-to-date.
Originally, we had done it on-prem. Now, we have deployed it on the Microsoft Azure Cloud.
Almost all the custom companies that I'm working with are currently using Cisco AnyConnect. These are tier one products used in military-grade environments.
I'd rate the solution around an eight out of ten. Since I started using Cisco AnyConnect maybe five years back, it's been pretty stable.
I'd advise potential users to use it with multi-factor authentication. Just in a business environment, if you don't set it up with multi-factor authentication, it can tend to be misused. Originally, a few years back, I would see situations where multiple people were using the same VPN and sharing IDs. In the current way of work, way of configuration, it configures to your Microsoft View and actually does authentication to ensure it's a unique user. As a business with security needs, I would recommend to an organization ensures there is no VPN or ID sharing.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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June 2025

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Assistant Director at a insurance company with 10,001+ employees
Seamless connectivity that is scalable to thousands of users
Pros and Cons
- "The solution provides seamless connectivity to the VPN without delay."
- "The solution should not rely on tokens from the mobile application for logins."
What is our primary use case?
I use the solution to connect to a VPN for remote work.
What is most valuable?
The solution provides seamless connectivity to the VPN without delay when you have a good internet connection.
What needs improvement?
The solution should not rely on tokens from the mobile application for logins. If you don't have your phone handy, you can't log in. Email notifications or another single sign-in method would resolve this issue.
For how long have I used the solution?
I have been using the solution for three years.
What do I think about the stability of the solution?
The solution is stable with no technical issues.
What do I think about the scalability of the solution?
The solution is scalable to a wide range of users. Our company has 3,000 users and many worked remotely during Covid without any issues.
How are customer service and support?
Our internal IT support team handles most issues but the solution's technical support is good when needed.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
The solution was implemented in-house.
Which other solutions did I evaluate?
When researching options, it is important to assess compatibility, the number of users, and the time it takes to implement a solution.
What other advice do I have?
I rate the solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT System Administrator at Malomatia
Good posturing and great web interface but needs to be easier to implement
Pros and Cons
- "It is easy to scale."
- "We'd like the product to be cheaper."
What is our primary use case?
We have around 500 employees working all over Qatar as well as outside - in India and Egypt. And they use to connect to our corporate network with this product.
What is most valuable?
The posturing is working well.
We have network access control. It's nice to have and easy to manage and easy to add routes, et cetera. We can easily add the route over the VPN whenever we have a new network.
The setup was simple with a little bit of assistance.
It is easy to scale.
The solution is stable.
It has a good web interface.
What needs improvement?
Initially, we had an issue with the posturing, however, now it's improved. A lot of improvement can happen on this still as well. Right now, the posturing that we can do is only over the Windows update. We are considering the services. We cannot assess whether that particular update is installed or not.
The implementation can be difficult and time-consuming without help.
We'd like the product to be cheaper.
For how long have I used the solution?
I've used the solution for maybe two and a half years now.
What do I think about the stability of the solution?
The solution is stable so as long as we don't have any restart happening or any power interruptions.
What do I think about the scalability of the solution?
The solution can scale. You simply add licenses. It's easy.
We have about 500 users on the solution.
How are customer service and support?
We request support from a local vendor many times. We have not lately used Cisco. The vendor is quite good. However, they are very busy, however. If we ask them for immediate support, we cannot get them. That's likely due to the fact that they're the only good technical vendor for Cisco here in Qatar.
Which solution did I use previously and why did I switch?
We are using Cisco AnyConnect as well as OpenVPN.
How was the initial setup?
The setup was easy. We had vendor support. The vendor support was good. The local vendor was good here.
We spent around a week finalizing the deployment.
What about the implementation team?
We have a local partner or local vendor here in Qatar. They helped us with the implementation.
What's my experience with pricing, setup cost, and licensing?
You are charged per user, unlike, for example, Fortinet. With FortiClient, you can add as much as you want.
I can't speak to the exact cost, however. We have a procurement team that handles that.
What other advice do I have?
I'm a customer and end-user.
We recently updated the solution maybe three months ago. We are on the newest version.
It's a good solution. That said, considering the current market, it's a bit more costly than other solutions.
I'd rate the solution seven out of ten. I'd rate it higher if the implementation was easier and the cost was lower.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Assistant Consultant at a tech vendor with 10,001+ employees
Easy to set up with simple login capabilities and the potential to expand
Pros and Cons
- "It is an easy system to set up."
- "At times, the login process takes a lot of time."
What is our primary use case?
We connect and we log in to some server programs or some restricted areas, which can only be accessed to the VPN only. We cannot gain access to these systems over public networks for security purposes.
What is most valuable?
The login process is pretty simple. You just need to put your credentials and it logs in.
The solution is stable.
It is an easy system to set up.
What needs improvement?
At times, the login process takes a lot of time. If your network is a bit weak, on the weak side, it gives you a lot of trouble. That is one negative that I've experienced about it.
It is highly dependent upon the network connectivity, even a minor network disruption. While other applications do work a bit slow, they do work. However, I have faced significant issues with Cisco whenever there are some little network issues.
For how long have I used the solution?
I've used the solution in the past year.
What do I think about the scalability of the solution?
We have about 5,000 users on the solution. It is very scalable.
How are customer service and support?
While I haven't dealt with support for this solution, we have used Cisco support for Cisco WebEx issues. We found them to be very helpful in that instance.
How was the initial setup?
The initial setup is very straightforward and simple to set up. It's not overly complex.
What's my experience with pricing, setup cost, and licensing?
We do pay for licensing. I'm not sure what the subscription costs are. I don't deal with licensing aspects.
What other advice do I have?
I am an end-user of the product. I'm not a partner or reseller.
The version we are using would be the latest version only. As per my organization's policies it's always updated.
If you're looking for an easily configurable and accessible kind of solution, then I suggest that Cisco is the product to go to, hands down. The ease of use is the most valuable aspect of the product.
I'd rate the solution eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solution Architect at a consultancy with 10,001+ employees
Helps us connect to the company's network and has a very secure VPN connection
Pros and Cons
- "The system is reliable, simple and secure."
- "The security could be improved."
What is our primary use case?
Cisco AnyConnect Secure Mobility Client is great for connecting to the company's network when working from home. Clients can install it on their laptops.
How has it helped my organization?
It has a very secure VPN connection and is a good product from a performance perspective.
What needs improvement?
The solution is great, but perhaps the security could be improved.
For how long have I used the solution?
We have been using this solution for three and a half years.
What do I think about the stability of the solution?
The solution is stable. We have not had any issues with it at our company. I have also used Cisco VPN for more than 15 years and also have not had any issues.
What do I think about the scalability of the solution?
The solution is scalable. The solution operates as one device per user and is designed this way from a user and security perspective. We have around 300,000 people using this solution.
How are customer service and support?
I cannot comment on our experience with customer service as we interact with our internal IT team when we have any issues. Our IT department is pretty large too.
How was the initial setup?
The initial setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
I cannot comment on the pricing as a different department deals with it.
What other advice do I have?
I rate this solution a nine out of ten. The system is reliable, simple and secure.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Data Solution Architect at Econet Wireless Zimbabwe
Reliable, quick to set up, and easy to connect remotely
Pros and Cons
- "The dashboard and interface are fine."
- "More frequent updates would be ideal."
What is our primary use case?
I use the solution to access my servers at work. It's for connection to my VPN servers.
What is most valuable?
The product makes it easy to connect remotely to machines that are remote.
The initial setup is straightforward.
The solution is stable.
The dashboard and interface are fine.
I don't have any issues with the level of security on offer.
What needs improvement?
They should do more updates regularly. More frequent updates would be ideal.
For how long have I used the solution?
I used the solution maybe for 10 years or so.
What do I think about the stability of the solution?
The stability of the product is great. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
I'm not quite sure about the scalability part. It's just a client tool that I use on my machine. It's not really necessary to scale per se.
Maybe 500 people are using the product.
Which solution did I use previously and why did I switch?
We did not previously use a different solution.
How was the initial setup?
The initial setup is easy. It's straightforward and not overly difficult or complex.
The setup is very quick. It doesn't take more than two minutes.
The solution is supported by our help desk, which is comprised of about three people.
What about the implementation team?
I was able to handle the initial setup myself. I didn't need any outside assistance. I didn't use consultants or integrators.
What was our ROI?
I have not witnessed an ROI while using this solution.
What's my experience with pricing, setup cost, and licensing?
I don't handle the licensing aspect. I can't speak to the costs involved.
What other advice do I have?
I'm unsure of which version of the solution we are on. My understanding is that it is the most recent version.
I'd recommend this solution to others. It seems like a good product. I'd rate it eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Information Technology Manager at a outsourcing company with 10,001+ employees
Reliable, flexible, and easy to set up
Pros and Cons
- "The solution is stable and reliable."
- "There is nothing they need to improve at this moment."
What is our primary use case?
We primarily use it for working from home.
What is most valuable?
It's flexible and easy to use. You just need to enter the VPN details, and you can connect immediately and access what you need. Of course, access depends on the whitelist and access list configured by the network team.
It is easy to set up.
The solution is stable and reliable.
It is scalable.
What needs improvement?
There is nothing they need to improve at this moment.
For how long have I used the solution?
I've been using the solution for ten years or more.
What do I think about the stability of the solution?
The product has been stable. There are no bugs or glitches, and it doesn't crash or freeze. It is reliable. The performance has been good.
What do I think about the scalability of the solution?
We have 30,000 people using the product right now.
We have found that it scales well and as needed.
We're happy right now. We're using it, and we have a contract already with Cisco. We'll use it as necessary.
How was the initial setup?
The initial setup was straightforward and very simple. It was not overly complex or difficult.
What's my experience with pricing, setup cost, and licensing?
The finance department handles the licensing. it's not an aspect I'm directly involved in.
What other advice do I have?
Although I don't know the exact version number, we are on the latest iteration of the product.
We are Cisco partners.
I'd rate the solution nine out of ten.
I would suggest that potential new users make sure that whatever is allowed into the infrastructure and network is configured by their network operation center. This should be in line with the requirements of the company or the client since cyber security is super important nowadays. You cannot afford to have a data breach. This is important especially if employees or users are tech-savvy. There could be leakage if they know how to go back and tweak the settings.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

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