Cisco Secure Client (including AnyConnect) Reviews

We use the solution to controls the VPN tunnel between people outside connected to the internet into the office network. This is done by prompting them for a username and password for security.

Some of the main features of the solution are it has the ability to integrate with our Active Directory to allow each user to have one less password to have to remember and it has great functionality.

There is one very specific improvement that could be done regarding users logging in. When a user logs in with an expired password we did not know that the password reset function would prompt them for a new password and this system was able to be deployed on this solution. For 10 years, every 30 days, the salespeople who did not want to go inside and reset their password at the 29-day mark, would call me up and have me reset their password for them to gain access. Additionally, it would be beneficial to have at the level that I am at, the ability to sign in to this solution before you log in to the Windows environment without having to upgrade the license. This should be included in the full packages. 

Alternatively, when Cisco notices customers do not have this feature turned on they could call up its customers and inform them they do not have it turned on and could walk them through how to do it. It turned out to be just two lines of code to accomplish the task. In our case, during any of the interactions with Cisco over the years, they could have just mentioned to us this feature that would have real value-added to your employees. We do have a CCNA in-house and he did not realize that he could turn that feature on very easily. The white paper was probably available, but since our network administrator did not know about it, he never suggested setting it up. 

In an upcoming release, there should be better reporting capabilities, this is something that is available in premium packages, or if you were to get a Cisco ISE. Essentially, the upgraded reporting shows a live version of what is going on, but it does not show you historical information unless you hook it up to a SCIM, Cisco ISE, or Cisco ACS. This should be included in all packages and you should not have to upgrade or purchase other solutions.

I have been using this solution for approximately 10 years.

When it comes to the stability of the solution it is stable, functional, and it just works.

We plan to increase our usage when our employee base increases.

I would rate the scalability of the Cisco AnyConnect Secure Mobility Client a ten out of 10. 

Currently, on a day-to-day basis, there are approximately 85 users using the solution but we have 221 registered users that could use it at any given time.

The support could be more proactive in their recommendations. I noticed that the Cisco support agents tend to leave customers to do what they need to do in many ways, and you can choose how you want to do it. However, it would be great if they could proactively be involved in best practices and let other customers know how most people are doing it.

Previously we had a standard Cisco VPN client, but it was not as functional as it did not have the ability to tie into the Active Directory.

The initial setup was pretty simple. However, we did have onboarding support assist us with it. Our network administrator at the beginning of an install will always call Cisco support to get the expert on the phone. They provided us with white papers on how to do the setup allowing any setup moving forward is done correctly the first time. We did also purchase the premium support, for which there was no additional fee for the installation guideance.

Our in-house team did the implementation with their premium support tech agent on the line through a WebEx. The during of the implementation took approximately two hours. 

We have a network administrator to do any maintenance that is required for the solution, but once we set it up, there really was no maintenance needed. However, we did attach an SSL to link it and set up a DNS entry to allow our users the ability to go to a specific entry instead of just typing in the IP address with the enhanced security.

We pay for an annual subscription. Additionally to the subscription, we thought in order to connect this solution to the Active Directory we had to purchase a Cisco ACS, Access Control System. It turns out we did not actually need it.

My advice to those wanting to implement this solution is you could purchase the license for this solution and set it up with your ASA directly without having to purchase a Cisco ACS.

I rate Cisco AnyConnect Secure Mobility Client a nine out of ten.

The primary use case is secure remote connectivity of our on-premises applications.

Especially during the COVID pandemic, this solution has allowed us to work from home without security concerns.

I can't choose any specific feature that stands out against the competition. We largely implemented this product out of loyalty. We have been a Cisco shop for many years, which is what made us start using AnyConnect.

The security is good.

I think that the addition of single sign-on functionality would be helpful.

We have been using the Cisco AnyConnect Secure Mobility Client for quite a long time.

The platform itself is very stable. The problem that we've had lately is more around connectivity.

I do not have experience with scaling this product.

We have about 6,000 users and at this time, everyone is working from home. There are no plans to increase our usage at this point.

The support can be fairly good. I would rate them a four out of five.

The licensing costs are reasonable.

As with most Cisco products, standing by itself, this solution is not perfect. However, if you take a suite of Cisco products then it will solve 99% of your challenges.

I would rate this solution a six out of ten.

We use AnyConnect to connect to our machines and networks remotely when we are not in the office. I can access files and other services that are available only on our company network.

The most valuable features are that it is really secure and very easy to use.

Sometimes when you are on the VPN, it can be a little bit slow. This may not be a Cisco issue, per se.

We have been using Cisco AnyConnect for six months.

Stability-wise, it seems to be pretty good. We have people working from home and we really haven't had any issues.

We have between 2,000 and 3,000 people who are using AnyConnect.

I have not been in touch with Cisco's technical support team.

We were using Pulse up until about six months ago when we switched to Cisco. We had used it for quite a while.

The initial setup is very straightforward. The only challenge is setting it up when you're already remote, which can be difficult. If you are in the office and on the network then the setup is really fairly simple.

Our IT department has set it up so that it's pushed out and automatically installed in our machines.

This is absolutely a product that I can recommend. For me, it is straightforward to establish my VPN connection and then do my work.

I would rate this solution a ten out of ten.

Our primary use case for this solution is connections. We use it to connect internally. 

We have been using this solution for four years.

The solution is very stable.

The solution is scalable and secure. We have over 10,000 users utilizing this solution in our organization. 

We do not have experience with customer service and support.

The initial setup is straightforward.

We implemented in-house.

The solution is priced reasonably.

I rate the solution an eight out of ten. The solution is very good and easy to configure, but the price could be reduced.

We primarily use the solution to connect remotely.

This product is highly secure and easy to use. The user interface is very nice. It's user-friendly.

It's fairly easy to set up. 

The solution is stable. 

It is scalable. 

Technical support is great. 

It could be more efficient on the user side. We would like it to be simpler to get clients connected. 

You do need technical expertise to set up the product.

We have faced some connectivity issues. 

I've used the solution for four to six years. 

It's mostly stable, however, occasionally, it does disconnect on users. 

It is a scalable solution. It's very easy to expand it. 

We only have 20 to 25 users on the solution. 

We do have plans to continue using the product. 

Technical support is great. They are helpful and responsive. We are satisfied with their level of expertise. 

The solution is pretty easy to set up. However, you need to be technical. 

We do have to pay for the solution. People need to be prepared to pay for a Cisco service.

I'm a customer and end-user.

We are using the latest version of the solution. 

I'd rate the solution eight out of ten.

It is primarily used for the occasional managers having to work out of office.

It's been fairly stable for us. I'm okay with it.

The language is fine. We don't have any issues as we're English and therefore don't come across barriers. 

Support does solve our issues. 

It can scale. 

The initial setup is easy.

I haven't given improvements much thought. 

Technical support could be better, especially when it comes to understanding the problems. 

The cost could always be a bit less. 

I've been using the solution for around five years. 

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

We don't have that many external users, so we are just using a few licenses of that, and we are okay.

The solution is scalable. However, we don't necessarily need to scale. 

Less than ten people are using the product. 

I have made an occasional call to technical support. You don't always get a solution on a first call. That said, there's enough guidance to point in the right direction. 

It takes time for them to understand what your problem is. So you have to spend much more time explaining the problem.

It is easy to set up. It's not a problem at all. There are no issues with complexity.

We do pay for the solution. It's a bundled option. 

I can't speak to the exact price of the product. I don't handle the licensing. My understanding, however, is that it is expensive. 

I'm just a user. We don't buy directly. We use someone else.

So far, it meets our demands. 

We are not at the latest version. We are either one branch or two branches behind. We are yet to update.

I'd rate the solution eight out of ten. 

I'd recommend the solution to other companies if they can afford Cisco. 

I primarily use AnyConnect SMC to connect to clients' networks.

AnyConnect SMC's best features are that it's secure and connects seamlessly to clients' networks.

An area for improvement is that sometimes when you disconnect or switch from one wireless network to another, it's necessary to re-login.

I've been using Cisco AnyConnect Secure Mobility Client for over fifteen months.

AnyConnect SMC is stable, though when there are a lot of users, the collection can be a bit slow.

I've had no problems with Cisco's technical support.

The initial setup on the client side is very easy, and installation takes a maximum of ten minutes.

AnyConnect SMC is simple to use and does what it needs to do. I would rate it as eight out of ten.

We mainly use this solution for training and meetings.

The most valuable feature is AnyConnect's reliability.

In the next release, Cisco should add a chat feature.

I've been using this solution for fifteen to sixteen years.

AnyConnect is more stable than any other VPN connection, in my experience.

AnyConnect is scalable.

Cisco's technical support is pretty good.

Positive

I would rate AnyConnect as eight out of ten.