What is our primary use case?
The solution is primarily just for software-defined WAN or WAN edge solutions. We use it to connect to data centers.
What is most valuable?
All the features that they have in there have been great. The solution offers good quality of service, visibility, connectivity, and security. It's all of that stuff that makes it good. That is what's required.
Cisco is finding its footing in that area, and they're getting better.
For our team, the installation is pretty straightforward.
The solution can scale. We haven't had any issues doing so.
What needs improvement?
The quality could always continuously improve. For example, we've had stability concerns in the past.
Native connectivity into the major cloud providers would be ideal.
Often, the solution does require a specialized team to come in and assist with the initial setup.
Technical support could be more helpful and responsive.
For how long have I used the solution?
I've been dealing with the solution for three or four years at this point.
What do I think about the stability of the solution?
The solution could be more stable. There are issues that they've had to deal with.
What do I think about the scalability of the solution?
The solution seems to be scalable so far. For all the opportunities we've been involved with, it's been good and we haven't hit a wall.
How are customer service and technical support?
We do deal with technical support from time to time. Their tech support could be better. We are not 100% satisfied with the level of service they offer.
How was the initial setup?
For us, the implementation is easy, as we are trained to handle it. The product usually requires somebody like us to come in there and help customers through this.
Deployment times vary depending on the client and the environment. It depends on how big, the opportunity, how many sites, how many branches, et cetera. All of that stuff comes into play.
What about the implementation team?
We assist our clients with the implementation process.
What's my experience with pricing, setup cost, and licensing?
I can't speak to the costs associated with the product. We get involved with just the installations, that's all.
What other advice do I have?
We're a service partner. As implementors, we install all versions. Usually, however, when we get involved, it's always the latest version that we are installing.
I'd advise users to understand what they're getting. It's a good idea to probably do a POC to see it and make sure it meets all the requirements that the company is looking for before buying in completely.
I'd rate the solution at a six out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner