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reviewer1420671 - PeerSpot reviewer
Pre-sales Engineer at a tech services company with 501-1,000 employees
Real User
Good security, easy to deploy, and integrates well with other Cisco products
Pros and Cons
  • "You get security, all of the service you need, and it's easy to deploy."
  • "Cisco products are a little bit complicated, so making them a little bit easier would be an improvement."

What is our primary use case?

We are a solution provider and Cisco SD-WAN is one of the products that we implement for our customers. I am a pre-sales engineer and help with the consultancy.


What is most valuable?

The idea of SD-WAN is very good and it's efficient.

You get security, all of the service you need, and it's easy to deploy.

It is a feature-rich product with a lot of components.

What needs improvement?

Cisco products are a little bit complicated, so making them a little bit easier would be an improvement. The installation is easy but having many components, and the integration with other components, is a little bit complex compared to other products and other vendors.

For how long have I used the solution?

I have been working with Cisco SD-WAN for one or two years.

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June 2025
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What do I think about the stability of the solution?

This is definitely a stable product.

What do I think about the scalability of the solution?

It is a scalable product and it can also be integrated with other Cisco products such as NSO (Network Services Orchestrator) and the virtual CPE. The customers for this product are enterprise-level companies.

How are customer service and support?

The Cisco technical support is excellent.

Which solution did I use previously and why did I switch?

Prior to this solution, we used Cisco iWAN.

How was the initial setup?

The initial setup is easy to do. I'm not sure of how long it takes to deploy, but it is not very complex and if all of the requirements are met then it should be straightforward.

What about the implementation team?

We deploy this product for our clients.

What's my experience with pricing, setup cost, and licensing?

Cisco is more expensive than some competing products.

Which other solutions did I evaluate?

We have compared Cisco with all of the vendors such as Fortinet and Talari. I believe that Cisco is the best, overall. It is not the cheapest, but it is the best both technically and support-wise.

With respect to other vendors, they have different strengths. For example, Fortinet is coming from a security background so they have quite a good product with a secure firewall on it. However, they lack some of the SD-WAN functionalities. I believe the routing part is still being done on the CPE, whereas with Cisco, it's done on the orchestrator.

Overall, I don't know how other vendors can compete with Cisco, and that is partly because of the integration that Cisco has with all of its products. It gives them a big edge.

What other advice do I have?

Cisco is a company that has been in this market for quite a long time. They have a stable office, stable software, and all of the features are there. Having the SD-WAN on top of the routers they have has given them an advantage. Plus, they have a wide range of products and there is integration between all of them and SD-WAN.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
it_user1232472 - PeerSpot reviewer
Network Security Associate at VPS
Real User
Good solution for centralized management, but needs an option to have more SD-WAN ports
Pros and Cons
  • "The centralized management is the most important feature. We can monitor what is going on at every location in our network with just one center."
  • "I would like them to add some more SD-WAN ports. We have seen one implementation where there were four ISPs. Currently, we have a maximum of two ports for ISP in this device. Therefore, we cannot connect directly, and we need other switches. There should be some option to have more than two ports for SD-WAN."

What is our primary use case?

We have deployed Cisco Meraki devices at 107 locations to connect with the cloud for centralized management. We are using MX68, MS120, and MR33.

We are currently also considering Cisco Meraki for another project for implementation at 28 locations. We have a team of three members looking into different solutions and vendors. We're looking into the firewall, SD-WAN, and email certificate.

What is most valuable?

The centralized management is the most important feature. We can monitor what is going on at every location in our network through just one center.

What needs improvement?

I would like them to add some more SD-WAN ports. We have seen one implementation where there were four ISPs. Currently, we have a maximum of two ports for ISP in this device. Therefore, we cannot connect directly, and we need other switches. There should be some option to have more than two ports for SD-WAN. 

For how long have I used the solution?

I have been using this solution for seven to eight months.

What do I think about the stability of the solution?

I have faced issues with one or two boxes. We replaced those boxes.

How are customer service and technical support?

Cisco provides the best support among all the vendors. It's the best in terms of technical support.

How was the initial setup?

The initial setup is very straightforward. For one location, it would take around two days: one day for the configuration and connecting to the cloud and one day to go to the client location and deploy it.

What other advice do I have?

Cisco Meraki dashboard is very good. It's simple, and you can enable and implement everything using this dashboard. Cisco Meraki is for large enterprises.

I recommend Cisco Meraki to all my clients who have different locations and want to have a centralized location. Every architecture is moving towards the cloud. Centralized management makes accessibility easier for one person. We can know what is going on at a location and what is going into the devices. Whatever configuration changes are required, we can do them from one place. We don't have to go to the client's location. We also don't have to log in to different devices to do configuration or something like that. We can do it from one centralized management.

I would rate Cisco SD-WAN a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Buyer's Guide
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June 2025
Learn what your peers think about Cisco Catalyst SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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reviewer1281732 - PeerSpot reviewer
Solution Director at a comms service provider with 10,001+ employees
Real User
Very reliable with advanced network configuration and automated routine features
Pros and Cons
  • "Cisco is an industry leader, so customers have a high level of trust with the brand more-so than with some newcomers that might have some more revolutionary solutions, but no name recognition."
  • "The client portal needs to be improved in order to make the solution much better."

What is our primary use case?

We are network providers. SD-WAN is one of the main options we offer to our customers.

Clients primarily use the solution for three main reasons. The first is for cost savings when accessing the internet. The second is access to the cloud. The third is to allow customers a kind of autonomy with management over the network.

What is most valuable?

Cisco is an industry leader, so customers have a high level of trust with the brand more-so than with some newcomers that might have some more revolutionary solutions, but no name recognition.

The solution appeals to big companies that are keen on selecting a major vendor rather than an emerging one as there's an assumption of reliability.

Cisco's technical solution in itself is very reliable. From a purely technical point of view, this is one of the best options.

Overall, the solution is very advanced in network configuration and offers excellent automated routine features.

What needs improvement?

The client portal needs to be improved in order to make the solution much better.

The service care area of the solution needs improvement. That is to say, the ability to have a simplified management system is a key success factor. 

If you could have the ability to raise an SD-WAN capability just by activating a kind of license, it would great. We have too much hardware deployment needed right now. 

In the future, if the solution could make it so that there is nothing to deploy beyond a license and some firmware, it would be great.

For how long have I used the solution?

I've been using the solution for six months.

What do I think about the stability of the solution?

The solution is stable. This is the reason why we ultimately chose it as a product. Cisco's experience regarding the complex configuration of networks is perhaps the more mature in the market. 

They have made some improvements to the solution, and I think these advancements make it one of the most stable in the industry. It's not great for large configurations, so it may not be as stable in those cases. However, Cisco remains the most stable on the market.

What do I think about the scalability of the solution?

The solution is scalable, however, it may be less so than Cisco Viptela. SortNet also has a portal that is not completely mature, and quite complex. This is why we developed a customer portal, dedicated to our customers, although some portals are still Viptela or SortNet. This custom portal has the ability to simplify the considerations of SD-WAN features for all of our sign-in customers.

We have approximately nine or ten big customers that are still in the proof of concept phase. Of those, three or four are large scale projects. Those have hundreds or even thousands of users on the network.

How are customer service and technical support?

I haven't been in touch with technical support. I personally have a strong relationship with pre-sales people, but not technical support itself.

Which solution did I use previously and why did I switch?

I've worked with a variety of other solutions in the past. They have their own approaches to the industry.

Sophos, for example, approaches their solution from a security perspective. The main premise of the product is its ability to secure the network itself. Others have close relationships with VMware solutions that provide for an easy way to bind the applicable network with the network walls.

In the near future, most will need to provide for UCTE, which will become a must-have for any solution.

Fortinet does not have a UCTE itself, but it has a low segment and basic equipment that is really interesting because it is so cheap. Plus, it's not so difficult to add it in to complete another appliance. This is one thing that we sometimes use to expand security requirements while still being able to have specific SD-WAN equipment.

How was the initial setup?

For Cisco or any other solution, SD-WAN's initial setup is complex. The vendor needs to explain and define the customers clearly. It's not as simple as it sounds. It's better for large clients to do a modest deployment rather than a large one as it's not so easy to deploy. This will be clear after running through a POC.

What about the implementation team?

It's much better for a company to do the deployment with the help of a consultant or integrator, as they understand the solution quite extensively. I'd recommend if a company is seeking out an integrator, that they choose a portal DNA integrator.

What's my experience with pricing, setup cost, and licensing?

Typically, we work to offer our customer autonomy, however, we do offer maintenance packages. Typically, we'll sell co-management packages to clients whereby they choose the priority of the application on the network and we will manage all of what is programmed on the customer's behalf.

What other advice do I have?

The solution works very well for mid-size and enterprise-level organizations.

I would advise others considering implementing the solution to set aside time to strategize and create a proof of concept before diving right in. This will help a company reveal where the solution is relevant and where it is not.

Then, it's important to look at the cost and layout of all of the finances so that the board will have all of the information in front of them. It will help them decide if it makes sense to pursue implementation. The finances and P&Ls must be clear for them. 

Finally, it's important to find a good consultant to assist in the entire process. 

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Administrator at SOURTHERN WAVES Solution
MSP
Top 5Leaderboard
Helps to connect multiple sites but pricing is expensive
Pros and Cons
  • "The tool is stable, and its troubleshooting capabilities are good. It helps us identify and fix any issues. It simplifies VPN setup for both side-to-side and multisite connections. This allows for easier data sharing between main and branch offices, creating a local network feel even for distant sites."
  • "The product should improve its prices."

What is our primary use case?

Our Cisco SD-WAN use case involves implementing it for enterprise customers with multiple sites who want to connect it. This is achieved by turning on the product on the router or firewall.

What is most valuable?

There was a scenario where the product improved our network's efficiency. For example, we had a customer with a main office in Ho Chi Minh City, Vietnam, who wanted to connect with their offices in Hanoi and Hong Kong. By using the product, we could establish a connection between all the IP sites, creating a local network between them. 

The tool is stable, and its troubleshooting capabilities are good. It helps us identify and fix any issues. It simplifies VPN setup for both side-to-side and multisite connections. This allows for easier data sharing between main and branch offices, creating a local network feel even for distant sites.


The most significant benefit we've realized from Cisco SD-WAN's application optimization capabilities is cost savings. Traditionally, businesses had to purchase expensive WAN or wide channels to connect their sites. However, with SD-WAN, they can utilize existing internet lines, eliminating the need for costly WAN.

The solution's integration with other products is good.

What needs improvement?

The product should improve its prices. 

What do I think about the stability of the solution?

Cisco SD-WAN is stable. 

What do I think about the scalability of the solution?

The tool is scalable. My company has 20 customers for it. 

How are customer service and support?

The impressions of Cisco SD-WAN's tech support have been positive. Whether from Cisco directly or through our service level management (SLM), the support is quick.

What's my experience with pricing, setup cost, and licensing?

We can only buy three-year licenses, not monthly. The cost seems high for us, especially since we're in Vietnam, which isn't a rich country. But we still like the product because it is good.

What other advice do I have?

I rate the overall solution a ten out of ten. We recommended Cisco products, including the Cisco SD-WAN, to our customers. If a certain product is not stable, we suggest switching to Cisco products.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Igor Bobrov - PeerSpot reviewer
Head of Cisco Department at MUK
Reseller
Top 5
Good segmentation, high security, and flexible
Pros and Cons
  • "The initial setup is straightforward and easy to deploy."
  • "The UI has room for improvement."

What is our primary use case?

Cisco SD-WAN is used to connect users to network applications securely.

What is most valuable?

The segmentation, high security, and flexibility of the Cisco SD-WAN are the most valuable features.

What needs improvement?

The cost of Cisco SD-WAN is high and has room for improvement compared to competitors such as Fortinet which has similar functionality.

The technical support has room for improvement.

The UI has room for improvement.

For how long have I used the solution?

I have been using Cisco SD-WAN for a couple of years.

How are customer service and support?

Our engineers dislike dealing with Cisco technical support as they frequently face redirection and have to wait for months to get their issues resolved.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is straightforward and easy to deploy.

What's my experience with pricing, setup cost, and licensing?

The price is based on the types of routers being used as well as the product licenses.

Which other solutions did I evaluate?

Fortinet FortiGate has a more comfortable UI and better logic than Cisco.

What other advice do I have?

I give Cisco SD-WAN an eight out of ten.

Cisco SD-WAN is mainly intended for medium to large enterprises as it provides significant benefits for organizations with distributed offices across different regions or countries.

I recommend that new users become familiar with all the features that Cisco SD-WAN offers, to enable them to complete their tasks effectively.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Tech Specialist, Client Network DeliveryTech at AT&T
Real User
A user-friendly virtual WAN architecture with a valuable policy creation feature
Pros and Cons
  • "I like creating policies. This way, we can better utilize our WAN circuit and get better rates. Its GUI is user-friendly, and the CLI is also great."
  • "It would be better if it provided more visibility. At present, we can't troubleshoot in real time."

What is our primary use case?

We deployed Cisco SD-WAN primarily for our retail customers because they run on the traditional LAN. We migrated them to SD-WAN. They had more than 4000 locations. We didn't have to do anything manually for the failover of the circuit.

What is most valuable?

I like creating policies. This way, we can better utilize our WAN circuit and get better rates. Its GUI is user-friendly, and the CLI is also great.

What needs improvement?

It would be better if it provided more visibility. At present, we can't troubleshoot in real time.

For how long have I used the solution?

I have been using Cisco SD-WAN for more than three years.

What do I think about the stability of the solution?

Cisco SD-WAN is very stable. It's a decent product. 

What do I think about the scalability of the solution?

Cisco SD-WAN is a scalable solution.

On a scale from one to ten, I would give scalability a nine.

How was the initial setup?

The initial setup is pretty straightforward. 

What about the implementation team?

We deployed it the first time with the help of Cisco engineers. We had two Cisco engineers along with an in-house team of four.

What other advice do I have?

I would tell potential users that if they are worried about the cost factor or want an easy plug-and-play solution, they can go ahead with this solution. It's straightforward, and you don't need highly technical people to use it.

On a scale from one to ten, I would give Cisco SD-WAN a nine.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1334937 - PeerSpot reviewer
Consultant Engineer at a comms service provider with 51-200 employees
Real User
Has encryption and central management features, but customizations are time consuming
Pros and Cons
  • "Encryption, which is native to the solution, is a valuable feature. Also, central management, onboarding of devices, QS, and routing applications are all okay."
  • "All of the configurations are based on templates, and we need to spend a lot of time doing the templates. It's good because that means that all of the configurations will be equal in the network. However, we need to spend a lot of time implementing the templates and doing the customizations."

What is our primary use case?

Some of my customers are replacing their legacy solutions with Cisco SD-WAN.

What is most valuable?

Encryption, which is native to the solution, is a valuable feature. Also, central management, onboarding of devices, QS, and routing applications are all okay.

What needs improvement?

All of the configurations are based on templates, and we need to spend a lot of time doing the templates. It's good because that means that all of the configurations will be equal in the network. However, we need to spend a lot of time implementing the templates and doing the customizations.

For how long have I used the solution?

I've worked with this solution for about a year. It's a cloud solution.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is very scalable.

How are customer service and support?

The technical support was okay.

How was the initial setup?

SD-WAN is very difficult to implement, but nowadays, most solutions are difficult to implement.

On a scale from one to five with one being the most complicated and five being very easy to implement, I'd give Cisco SD-WAN a rating of three.

It is not difficult to maintain.

What other advice do I have?

You should prepare to spend a lot of time with the design and implementation of the solution. The design in the cloud is difficult to do because you need to have all the connectivity in place to reach the cloud. It's very easy to spin up an instance of SD-WAN in the cloud, but the connectivity from on-premises systems to the cloud is sometimes difficult to accomplish because of the security features the customers have in place. It's not easy to establish connectivity from the enterprise network to the cloud.

On a scale from one to ten, I would rate Cisco SD-WAN at seven. From a network perspective, it's a very good solution, but the security features could be better. It's not easy to manage security using Cisco SD-WAN. It's not clear; the solution is not related to security and is more related to planning and networking.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Project Manager at Tachyon Broadband
Reseller
The collaborative features are unique and sustainable.
Pros and Cons
  • "Cisco SD-WAN's collaborative features are unique and sustainable. I also like the protocols, which use two SD-WAN."
  • "Some configurations or procedures could be more user-friendly. Adding a bandwidth management feature would make Cisco SD-WAN more scalable and less resource-intensive."

What is most valuable?

Cisco SD-WAN's collaborative features are unique and sustainable. I also like the protocols, which use two SD-WAN.

What needs improvement?

Some configurations or procedures could be more user-friendly. Adding a bandwidth management feature would make Cisco SD-WAN more scalable and less resource-intensive. 

For how long have I used the solution?

I've been using Cisco SD-WAN for more than five years.

What do I think about the scalability of the solution?

The scalability could be better. 

How are customer service and support?

Cisco support is good.

Which solution did I use previously and why did I switch?

We are also using Fortinet. Fortinet SD-WAN is more user-friendly, but Cisco is better overall. 

How was the initial setup?

Setting up Cisco SD-WAN is easy.

What's my experience with pricing, setup cost, and licensing?

Cisco is in the top pricing tier among SD-WAN solutions. 

What other advice do I have?

I rate Cisco SD-WAN eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Download our free Cisco Catalyst SD-WAN Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Cisco Catalyst SD-WAN Report and get advice and tips from experienced pros sharing their opinions.