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Kristof Spriet - PeerSpot reviewer
Products & Solutions Manager at Proximus
Real User
Good hardware reusability and cloud integration but needs better licensing and more features
Pros and Cons
  • "The first part that we like is that we can reuse certain hardware, which is a valuable asset. You can use hardware SKUs that already exist in the network. The second part that we like is the integration with the cloud and the measurement of the cloud's quality. These are the two values that this solution gives as compared to other implementations that we have seen."
  • "Its license model needs to be improved. They always make the license model too complex. There are too many license models and too many options. They should have a flexible license model. They can improve a lot of things in terms of scalability, templates, and automation, mainly automation for onboarding a number of sites. If you want some new features, it can take quite a long time. If you want a feature and it is not yet developed, you need to have the support of the business units to have the feature developed. If the feature is not on their roadmap, it can take quite some time before you get the feature."

What is most valuable?

The first part that we like is that we can reuse certain hardware, which is a valuable asset. You can use hardware SKUs that already exist in the network.

The second part that we like is the integration with the cloud and the measurement of the cloud's quality. These are the two values that this solution gives as compared to other implementations that we have seen.

What needs improvement?

Its license model needs to be improved. They always make the license model too complex. There are too many license models and too many options. They should have a flexible license model.

They can improve a lot of things in terms of scalability, templates, and automation, mainly automation for onboarding a number of sites.

If you want some new features, it can take quite a long time. If you want a feature and it is not yet developed, you need to have the support of the business units to have the feature developed. If the feature is not on their roadmap, it can take quite some time before you get the feature.

For how long have I used the solution?

I have been using this solution for about a year.

What do I think about the stability of the solution?

Its stability is fine if you stay within certain releases. From the stability point of view of the releases, it is fine.

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June 2025
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What do I think about the scalability of the solution?

We don't have deployments that have more than 500 sites. That's our biggest deployment from one customer. I cannot say anything for huge deployments because we do not have a lot of metrics.

How are customer service and support?

Their technical support is good. They know what they are talking about, and you can see that they are experienced in their product.

How was the initial setup?

It is easy to set up for small deployments. If you go for larger deployments, you hit some limitations in the GUI, and it could be more complex. This is because not all features that we assumed to be available are available in the GUI. For example, you know there are some features in the traditional MPLS router, but these features are not available when you run the same hardware on Cisco SD-WAN. 

In small deployments, you don't see such an issue. In larger deployments, such as data center setups, you see some limitations popping up. Some features that we had in traditional routing are not available in Cisco SD-WAN. Bootstrapping is okay, but you are limited to the serial number. A limitation is that you need to link the serial number and the bootstrap process, which depends on the model. If you are used to working with a serial number, it is fine, but if you are not, it can be more difficult.

What's my experience with pricing, setup cost, and licensing?

The license model is too complex with too many flavors and options. You might not be able to see it from an end user's point of view, but from a telco point of view, their license model is too complex. They should have a flexible license model. If you want to have good pricing, you need to buy it for a two-year, four-year, or five-year license immediately. Some other vendors have much more flexible license models.

What other advice do I have?

I would rate Cisco SD-WAN a seven out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Alex Shengelevich - PeerSpot reviewer
Chief technology officer at Winncom Technologies
Real User
An easy-to-set-up solution, is scalable, stable and helpful for our customers
Pros and Cons
  • "It is a very scalable solution."
  • "The solution is expensive and could be cheaper."

What is our primary use case?

We are an IT integration company that implements this solution for customers and clients. We deploy the solution on-premises.

What is most valuable?

The solution is stable.

What needs improvement?

The solution is expensive and could be cheaper.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

It is a very scalable solution. 

How are customer service and support?

We have experience with customer service and support.

How was the initial setup?

The initial setup is straightforward in a laboratory environment, but when we started implementing it in the field, we had some problems. We are deploying a pilot of the solution for a few branches.

What was our ROI?

We have seen a return on investment.

What's my experience with pricing, setup cost, and licensing?

We have a subscription and a three-year license.

What other advice do I have?

I rate the solution a nine out of ten and I would recommend it to others. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
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Buyer's Guide
Cisco Catalyst SD-WAN
June 2025
Learn what your peers think about Cisco Catalyst SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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Premnath Jaganathan - PeerSpot reviewer
Product Manager at Uop Ipl
Real User
Top 5Leaderboard
Gives good ROI but setup is complex
Pros and Cons
  • "Cisco SD-WAN's most valuable feature is the ease of transition."
  • "If you don't have an in-house design team or outsource to a third party with expertise, the setup will be difficult."

What is most valuable?

Cisco SD-WAN's most valuable feature is the ease of transition.

What needs improvement?

Cisco SD-WAN's smart account stuff could be improved. People still think they're using traditional licenses, so customers need a lot of education on using SD-WAN devices, especially on the smart/virtual account side.

For how long have I used the solution?

I've been using Cisco SD-WAN for about two years.

What do I think about the stability of the solution?

Cisco SD-WAN's stability is good - I haven't found any issues at the operational level.

What do I think about the scalability of the solution?

Cisco SD-WAN's scalability is good.

How was the initial setup?

The initial setup was complex and required us to plan ahead. If you don't have an in-house design team or outsource to a third party with expertise, the setup will be difficult.

What was our ROI?

It takes some time, but Cisco SD-WAN gives a good ROI - for example, we have had some savings in terms of transport.

What other advice do I have?

I'd advise anybody thinking of implementing Cisco SD-WAN to learn the smart and virtual account setup and the staging and installation process very clearly. This isn't just a case of buying a license or device and installing it, you need to create a lot of stuff, so you need to understand the technology before buying it, at least in a test lab or non-production environment. I would give Cisco SD-WAN a rating of seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Suresh Vijayen - PeerSpot reviewer
Product Manager at IX Telecom
Reseller
Great connectivity and dashboards but needs a better GUI
Pros and Cons
  • "It's a scalable solution."
  • "The solution is a bit complicated."

What is our primary use case?

We primarily use the solution for connectivity.

What is most valuable?

The connectivity is great.

The dashboard is excellent.

It's a scalable solution.

The product is stable. 

Technical support is very good. 

What needs improvement?

The solution is a bit complicated. They could work on simplifying the product. For example, doing configurations could be easier. 

The initial setup is tedious.

It was a bit expensive. They can improve their licensing model.

We'd like to see more monitoring features. 

They can improve in terms of their GUI. 

They can improve in terms of hardware.

For how long have I used the solution?

I've been using the solution for five years. 

What do I think about the stability of the solution?

The solution is stable. There are no bugs or glitches. it doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The product is scalable. 

How are customer service and support?

We have been satisfied with the technical support. They are great. There is always room for improvement, however, they're always resolving the issues

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We also have experience with Meraki. The differences are licensing and pricing, however, the features are pretty much comparable.

How was the initial setup?

The solution is difficult to set up. It's tedious. We'd like it to be easier. You really need to know a lot of stuff before initially trying to configure everything.

I'd rate the process a three out of five in terms of ease of use. 

It took us about two weeks to set up.

What's my experience with pricing, setup cost, and licensing?

It's one of the more expensive solutions out there. I would rate it two out of five in terms of affordability. All you need to pay is the licensing fee. There are no extra costs. 

What other advice do I have?

I'd rate the solution a six out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Kishlay Choudhary - PeerSpot reviewer
Technical Support Engineer at Team Computers
Real User
Scalable, simple implementation, and good support
Pros and Cons
  • "Cisco SD-WAN is a stable solution."
  • "Cisco SD-WAN could improve the integration with the cloud."

What is our primary use case?

I am using Cisco SD-WAN for access to the internet.

What needs improvement?

Cisco SD-WAN could improve the integration with the cloud.

For how long have I used the solution?

I have used Cisco SD-WAN within the last 12 months.

What do I think about the stability of the solution?

Cisco SD-WAN is a stable solution.

What do I think about the scalability of the solution?

The scalability of Cisco SD-WAN is good. 

We have approximately 2,000 people using the solution and approximately 25 of them are engineers.

How are customer service and support?

The support from Cisco SD-WAN is good.

How was the initial setup?

The setup of Cisco SD-WAN was easy.

What's my experience with pricing, setup cost, and licensing?

There is a monthly subscription to use this solution.

What other advice do I have?

I rate Cisco SD-WAN a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Magdy Raafat - PeerSpot reviewer
Presales Consultant at Orange Business Services
Reseller
Enables migration from LAN circuit to the internet using a secure edge SD-WAN for communication
Pros and Cons
  • "The scalability is the most valuable feature."
  • "The platform needs to be updated to be more stable and simple."

What is our primary use case?

The purpose of this solution is mainly for migration from the LAN circuit to the internet using a secure edge SD-WAN for communication.

We are using the latest version of this solution. The solution is deployed on-premises and on the cloud.

This solution is mainly used in the pre-sales department, and then it's implemented by the implementation team.

What is most valuable?

The scalability is the most valuable feature.

What needs improvement?

The platform needs to be updated to be more stable and simple.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

Sometimes it's a little buggy, so there needs to be some updates to make the solution more stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

Technical support is generally useful.

Which solution did I use previously and why did I switch?

Cisco SD-WAN was our company's first choice, but they also use Fortinet.

How was the initial setup?

The solution is "plug and play," but sometimes it needs manual intervention. Maintenance depends on the customer's number of devices.

What about the implementation team?

Deployment is mainly done in-house.

What's my experience with pricing, setup cost, and licensing?

It's costly. The cost is high compared to competitors.

There are many different licenses and devices. There's the license and the device itself as hardware, and the license as software. It varies between the hardware and software, and they have many free licensing models. So, there isn't an exact price. There are also many discounts in the middle before they provide it to the customer.

What other advice do I have?

I would rate this solution 7 out of 10. 

My advice is to identify your real needs for the solution. Do you really need SD-WAN or are you just following the trends?

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Sr Manager Infrastructure at a financial services firm with 5,001-10,000 employees
Real User
Allows you to consolidate branch links but lacks flexibility in licensing
Pros and Cons
  • "SD-WAN is very stable - once it's deployed, you can just forget about it, it runs by itself."
  • "The initial setup was not very straightforward, but it gets easier the more deployments you complete."

What is our primary use case?

We use this solution to interconnect our branches with the headquarters and interconnect other countries with the hub.

How has it helped my organization?

Before we deployed SD-WAN, we used to have at least two links per branch but could only use one at a time. Now we are able to use all the links together.

What is most valuable?

The best feature about SD-WAN is the ability to consolidate the links to the branch and load-balance the traffic.

What needs improvement?

There should be more flexibility in the licensing. In the next release, I would like Cisco to add all the troubleshooting tools from Viptela to SD-WAN.

For how long have I used the solution?

I've been using this solution for two years.

What do I think about the stability of the solution?

SD-WAN is very stable - once it's deployed, you can just forget about it, it runs by itself.

What do I think about the scalability of the solution?

This solution is very scalable - the only requirement is to add the licenses for the devices being brought on board.

How was the initial setup?

The initial setup was not very straightforward, but it gets easier the more deployments you complete.

What about the implementation team?

We used an integrator and Cisco themselves.

What's my experience with pricing, setup cost, and licensing?

When purchasing, there are so many features available that it's quite confusing deciding which to choose. And some of the devices force you to buy licenses you don't want. 

What other advice do I have?

As far as deployment is concerned, either get Cisco Professional Services or an integrator to assist, as the person taking lead on deployment needs to have experience with the product. I'd give this product a score of seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1657632 - PeerSpot reviewer
Vice President Of Services at a tech services company with 51-200 employees
Real User
Scalable with good visibility but needs native connectivity into the major cloud providers
Pros and Cons
  • "The solution can scale. We haven't had any issues doing so."
  • "Technical support could be more helpful and responsive."

What is our primary use case?

The solution is primarily just for software-defined WAN or WAN edge solutions. We use it to connect to data centers.

What is most valuable?

All the features that they have in there have been great. The solution offers good quality of service, visibility, connectivity, and security. It's all of that stuff that makes it good. That is what's required.

Cisco is finding its footing in that area, and they're getting better.

For our team, the installation is pretty straightforward.

The solution can scale. We haven't had any issues doing so.

What needs improvement?

The quality could always continuously improve. For example, we've had stability concerns in the past.

Native connectivity into the major cloud providers would be ideal.

Often, the solution does require a specialized team to come in and assist with the initial setup.

Technical support could be more helpful and responsive. 

For how long have I used the solution?

I've been dealing with the solution for three or four years at this point. 

What do I think about the stability of the solution?

The solution could be more stable. There are issues that they've had to deal with.

What do I think about the scalability of the solution?

The solution seems to be scalable so far. For all the opportunities we've been involved with, it's been good and we haven't hit a wall.

How are customer service and technical support?

We do deal with technical support from time to time. Their tech support could be better. We are not 100% satisfied with the level of service they offer.

How was the initial setup?

For us, the implementation is easy, as we are trained to handle it. The product usually requires somebody like us to come in there and help customers through this.

Deployment times vary depending on the client and the environment. It depends on how big, the opportunity, how many sites, how many branches, et cetera. All of that stuff comes into play.

What about the implementation team?

We assist our clients with the implementation process.

What's my experience with pricing, setup cost, and licensing?

I can't speak to the costs associated with the product. We get involved with just the installations, that's all.

What other advice do I have?

We're a service partner. As implementors, we install all versions. Usually, however, when we get involved, it's always the latest version that we are installing.

I'd advise users to understand what they're getting. It's a good idea to probably do a POC to see it and make sure it meets all the requirements that the company is looking for before buying in completely.

I'd rate the solution at a six out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Cisco Catalyst SD-WAN Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Cisco Catalyst SD-WAN Report and get advice and tips from experienced pros sharing their opinions.