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it_user1584468 - PeerSpot reviewer
Lead BD,Global ICT & transformation at a computer software company with 1,001-5,000 employees
Real User
Good routing and WAN optimization but needs more competitive pricing
Pros and Cons
  • "If I have to give a neutral view of all the SD-WAN platforms that I have known so far, Cisco is good in routing."
  • "We have found that their SD-WAN has a lot of scope for improvement."

What is most valuable?

If I have to give a neutral view of all the SD-WAN platforms that I have known so far, Cisco is good in routing.

The solution does not offer WAN optimization.

What needs improvement?

We have found that their SD-WAN has a lot of scope for improvement.

For example, they can probably look at their security stack. They can look at including some features like WAN optimizing, which is currently not there as a part of their in-built SD-WAN features. That could make their device a full-fledged SD-WAN with a single stack or a single device, solving many problems. It would mean once a customer goes for a Cisco SD-WAN, he doesn't have to look at a second device in his ecosystem.

Cisco has got integration challenges.

The solution lacks advanced security features.

Besides a WAN optimizer, I would like to see if they can do something about the security, and maybe they could have in-built security features such as a firewall.

The cost could be better. Cisco is not great for the SMB market. These are price-sensitive customers and they typically will not go ahead with Cisco, unless and until they are a global organization and they have their entire ecosystem deployed on Cisco. Otherwise, Cisco is struggling to connect with these players as their pricing is high. They need to have better technology at a more competitive price.

For how long have I used the solution?

The organization that I work for, basically, we have deployed it in our lab. We do testing of multiple OEMs. It's been more than two years, that we have been using Cisco SD-WAN.

Which solution did I use previously and why did I switch?

I have experience with a variety of different solutions. I also have worked with
Versa, Fortinet and FatPipe.

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How was the initial setup?

The initial setup could be more straightforward. A solution such as FatPipe, for example, has a very easy setup. In that case, when it comes to the GUI, in four, five clicks, the entire network gets established.

What's my experience with pricing, setup cost, and licensing?

The solution needs to be priced more competitively. SMBs won't even look at Cisco as they already know it will be too expensive. 

Which other solutions did I evaluate?

I've worked with other solutions and therefore have evaluated them a bit.

For example, FatPipe has an easier initial setup. The GUI is very simple, and the platform is highly, highly advanced, even as compared to your Cisco, Versa, or Fortinet options. 

What I see in Fortinet is more for firewall extensions, with some software-defined controls. While the functionalities of WAN Optimization, functionalities of a seamless failover are not there. There are some potential technologies that FatPipe has, that are not there in any of these OEMs. On top of that, it's a very simple to use technology for many customers. A lot of our customers have also given this feedback that technically Cisco, Fortinet, et cetera, might be big names, however, FatPipe technically is superior technology today, when it comes to SD-WAN. In terms of FatPipe, they have a single device that has routing, switching, load balancing, WAN optimizer, and FatPipe does full WAN optimization. 

Cisco also claims to do WAN Ops. Fortinet also claims to do WAN optimization. What I have found is that Versa doesn't have that feature at all. Versa needs to come up with WAN optimization feature in order to catch up.

Cisco does a basic sliding window and PCP, UDP, which is a basic level of WAN optimization, whereas FatPipe does sliding window TCP, UDP, caching, comparison, data application - all seven or eight techniques are possible.

What other advice do I have?

We're both customers and resellers. 

I'm not sure which version of the solution we're using at this time. I don't know the version number off-hand. 

Cisco is no doubt a great company in the routing area. Nobody can beat them or nobody can even come close to them. That said, to be very honest, in the SD Wan space, they are struggling. There are a lot of cases where Cisco is technically disqualified when it comes to pure SD-WAN. SD-WAN is the game of FatPipe. FatPipe is the one who invented this technology, and they have delivered SD-WAN since 2002. This company has more than 20 years of experience, from what I understand. Whenever you use these two technologies, you actually get to know that FatPipe in comparison to Cisco is so seamless, extremely seamless. 

Cisco doesn't have advanced security features. Cisco doesn't really do WAN Ops. It does packet duplicates. Technically, both do packet duplicates. If they have failover traffic from a primary to secondary link, they will duplicate the packet. Otherwise, there cannot be a seamless failover. FatPipe has patented technology that doesn't do packet duplication. That's the reason they save 50% of Enterprise bandwidth while doing a failover. On top of that, FatPipe is the only SD-WAN. If at all there is a video on the voice system that is going on in any of this other technology, it is bound to fail. If there is a glitch in the primary link, or the primary link is failing, FatPipe is the only technology that is able to hold everything down. The user will not even know that the primary link has gone down. That is why it's extremely unique and extremely compelling technology. It is something that no other OEM in the world has. Even Cisco can't touch it.

In general, I'd rate Cisco at a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1599519 - PeerSpot reviewer
Junior Solution Architect at a comms service provider with 51-200 employees
Real User
Useful Zero-Touch provisioning, good performance, and scalable
Pros and Cons
  • "I have found the performance and the Zero-Touch provisioning helpful which makes it easier for us to develop."
  • "The solution could be more secure. Security is always a priority for us."

What is our primary use case?

I have a partner in a manufacturing company that wants to reduce the use of the MPLS when using the internet. I proposed they use Meraki for the SD-WAN hub and since they only wanted to use a few WAN links I suggested the Cisco SD-WAN for their domain, main protection, and the internet for the backup of all the transitions that do not need critical time.

What is most valuable?

I have found the performance and the Zero-Touch provisioning helpful which makes it easier for us to develop.

What needs improvement?

The solution could be more secure. Security is always a priority for us.

For how long have I used the solution?

I have been using the solution for approximately one year.

What do I think about the stability of the solution?

I have found this solution stable.

What do I think about the scalability of the solution?

The solution is scalable.

One of my client's organizations has approximately 5,000 users using the solution.

How was the initial setup?

The solution is easy to implement and maintain. 

If we already agreed on the design and conditions with the customer the installation can take approximately two hours to implement the hub. For the SD-WAN it can take less than one hour and if we use the VPP it is even quicker.

What's my experience with pricing, setup cost, and licensing?

There is no license required for this solution.

What other advice do I have?

I would recommend this solution to others.

I rate Cisco SD-WAN an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Head of IT Network Division at Panorinformatika
Real User
Feature rich, customizable, and reliable
Pros and Cons
  • "I have found the solution's main features are its ability to be customized, network traffic classification, and has a wide range of features that can be set."
  • "The installation is not easy. If you have experience and it is not your first time doing the installation, it can be easier."

What is our primary use case?

When I was working at BT Telecom, we used Cisco SD-WAN for IP telephony.

In my current position in this company, we use this solution to classify network traffic and send the IP packets to the appropriate link.

What is most valuable?

I have found the solution's main features are its ability to be customized, network traffic classification, and has a wide range of features that can be set.

For how long have I used the solution?

I have been using this solution for approximately two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I have found the solution scalable. We have approximately 10 clients.

How are customer service and technical support?

I was satisfied with the technical support.

How was the initial setup?

The installation is not easy. If you have experience and it is not your first time doing the installation, it can be easier. Additionally, there are a lot of different parameters to set and you have to know exactly what the parameters do. From this perspective, it is not easy. There are a lot of possibilities to do fine-tuning with the SD-WAN settings.

If you were to set all the parameters all at once it would take a lot of time. It is best to fine-tune them over time. This is not a negative factor, having more options allows flexibility.

What about the implementation team?

I would recommend a system integration company that has the knowledge of how to operate the system to do the implementation.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is the only negative factor, it is much more expensive compared with the Cisco Meraki SD-WAN solution.

Which other solutions did I evaluate?

I have evaluated Cisco Meraki SD-WAN.

What other advice do I have?

I would recommend this solution to others.

I rate Cisco SD-WAN a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
it_user1570050 - PeerSpot reviewer
Pre-Sale System Engineer SOLA & NOLA at Logicalis Latam
Reseller
Easy to setup, good support that is responsive, and integrates well with other Cisco products
Pros and Cons
  • "It's a complete solution with many security features."
  • "Customers require features that are secure for endpoints, on-premises, and for the cloud."

What is our primary use case?

We are resellers and integrators.

What is most valuable?

It's a complete solution with many security features.

It integrates well with other Cisco solutions.

What needs improvement?

Customers require features that are secure for endpoints, on-premises, and for the cloud.

We could provision Cisco Umbrella to respond to the security requirements.

They need to make provisions in the platform cloud with tools. In the cloud environment, it is very easy to enable the solution with Umbrella.

They should configure to provision other devices and many endpoints to deploy the SD-WAN with security.

I would like a feature included for the prevention and inspection of data to implement. 

For how long have I used the solution?

I have been working with Cisco SD-WAN for three years.

We are using the Viptela version.

What do I think about the stability of the solution?

We had issues with the stability only one time when we integrated Viptella SD-WAN with Cisco Umbrella. After reading all of the documentation, we have not had any issues with the stability.

What do I think about the scalability of the solution?

Cisco SD-WAN is scalable.

How are customer service and technical support?

Cisco technical support is very good. They are responsive to my questions and send me all of the information needed.

They respond quickly.

Which solution did I use previously and why did I switch?

We are also using Meraki.

Meraki is more suited to small companies, whereas Cisco is more for larger enterprise companies.

How was the initial setup?

We have a hybrid deployment. We have clients who prefer the cloud and others who want an on-premises deployment.

The initial setup was straightforward. It was easy.

The time for deployment depends on the size of the company and its requirements. There are many factors. It can take two months to six months to complete.

What about the implementation team?

We have a team of five people. One project manager, two specialist engineers, and two basic engineers, who maintain this solution.

What's my experience with pricing, setup cost, and licensing?

Cisco is more expensive than FortiGate.

Which other solutions did I evaluate?

We also evaluated Fortinet FortiGate for our clients. For customers, it is mainly a decision based on pricing and technical options.

What other advice do I have?

I would recommend this solution to others who are interested in using it. Technical support is very strong and provides high-level assistance. They have knowledgeable technicians with engineers present.

Overall, it's a very good solution.

I would rate Cisco SD-WAN a nine out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
reviewer1572669 - PeerSpot reviewer
Cisco Systems at a comms service provider with 501-1,000 employees
MSP
An SD-WAN solution with a useful device transfer feature
Pros and Cons
  • "I like the feature that lets you transfer from old devices to new devices without changing the hardware and subscription."
  • "The price could be better. From a technical side, and everything's working smoothly. Cisco SD-WAN could be cheaper."

What is our primary use case?

We use it to manage hospitals and clinics in my country.

How has it helped my organization?

It has improved our connection and bandwidth.

What is most valuable?

I like the feature that lets you transfer from old devices to new devices without changing the hardware and subscription.

What needs improvement?

The price could be better. From a technical side, and everything's working smoothly. Cisco SD-WAN could be cheaper. 

For how long have I used the solution?

I have been using Cisco SD-WAN for about one year.

What do I think about the stability of the solution?

It's very good and stable compared to the others.

What do I think about the scalability of the solution?

It's scalable. We have around 250 sites around Jordan.

How are customer service and technical support?

Technical support is good. We don't have any issue with their performance.

How was the initial setup?

The initial setup and deployment were straightforward.

What about the implementation team?

I implemented this solution by myself.

What's my experience with pricing, setup cost, and licensing?

It's expensive. If you compare Cisco with Fortinet and Juniper, you'll find that Cisco is more expensive than other vendors.

Which other solutions did I evaluate?

We don't have Sympatico or Versa in my country. We just have Cisco, Juniper, and Fortinet. But Fortinet doesn't have complete distribution, and the switching solution is very weak. We needed a solution that integrates with others, and we think that Cisco helped. Fortinet doesn't have all the switches, and they have some issues with statistics. This is why we chose Cisco.

What other advice do I have?

I would advise potential users to try Cisco and see if they offer more for their enterprise needs. I would recommend Cisco SD-WAN to new users.

On a scale from one to ten, I would give Cisco SD-WAN a nine.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
reviewer1461459 - PeerSpot reviewer
Team Lead Network Infrastructure at a tech services company with 1-10 employees
Real User
Stable, good support, and the link load balancing feature helps maintain site availability
Pros and Cons
  • "The most valuable features are zero-disk provisioning and link load balancing on an application basis."
  • "The process of onboarding the vSmart, vBond, and vManage should be improved to make it easier to manage in general."

What is our primary use case?

We are a solution provider and Cisco SD-WAN is one of the products that we implement for our customers. I am a system integrator.

We use this product for zero-disk provisioning at branch offices. The controllers are at a central location and are used to manage the branches.

What is most valuable?

The most valuable features are zero-disk provisioning and link load balancing on an application basis. In the case of link load balancing, if an application is not working properly on the primary link, it may be fine on the secondary one. This means that if the first link goes down then it may still be accessible, which is a very good feature.

What needs improvement?

The process of onboarding the vSmart, vBond, and vManage should be improved to make it easier to manage in general. 

For how long have I used the solution?

I have been using Cisco SD-WAN for one year.

What do I think about the stability of the solution?

Stability-wise, it is a good product and it works very well.

What do I think about the scalability of the solution?

This is a scalable solution. There are between 1,000 and 1,500 users.

How are customer service and technical support?

I have been in contact with technical support and my experience with them has been fine.

How was the initial setup?

The length of time required for deployment depends on the scenario, but it usually takes between two and three days to set up.

What about the implementation team?

As a system integrator, I deploy this solution myself.

We need a couple of engineers at headquarters to maintain it, and we don't usually need anybody at the remote sites. Normally, it's plug-and-play.

What's my experience with pricing, setup cost, and licensing?

Licensing is on a subscription basis.

What other advice do I have?

In summary, this is a good product and we plan to continue using it in the future. It is one that I definitely recommend.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
An Quang Vu Phan Phan - PeerSpot reviewer
Senior Networking Pre-sales Engineer at a tech services company with 51-200 employees
MSP
Good user experience and good security features, but can be buggy
Pros and Cons
  • "The user experience is pretty good."
  • "When it comes to adding more security features, you need to add more RAM."

What is most valuable?

The security of the solution is pretty good.

We like the user interface. It's fairly easy to navigate.

The user experience is pretty good.

We've found that the solution is easy to deploy.

The solution is very popular with many vendors.

Overall, our experience has been very positive. So far, so good. We don't have many complaints about its capabilities.

What needs improvement?

We've worked with BetterCloud, and found the security to be better than what is offered by Cisco. The user interface is nicer as well. Cisco should look at what they are doing and try to replicate it a bit.

When it comes to adding more security features, you need to add more RAM.

The pricing could be a bit better. When a customer transfers from a traditional WAN to SD-WAN, the subscription price is one big problem for them.

The solution is a bit buggy, which makes it slightly unstable.

The provisioning could be easier during deployment. Some vendors say they can handle provisioning, however, it differs from vendor to vendor.

For how long have I used the solution?

I've been working with the solution for more than one year at this point. It is likely closer to two years now.

What do I think about the stability of the solution?

We do find that the solution can be a bit buggy. The more complex the setup is, the more bugs we seem to find. There seem to be many bugs in the software.

The web GUI is easy to deploy, however, when we deploy a whole network for a customer, we can see how they run inside the GUI. We've had to open cases with technical support to help us deal with issues that arise.

What do I think about the scalability of the solution?

We have medium-sized clients, largely based in the retail industry.

How are customer service and technical support?

We've dealt with technical support in the past to help us deal with a few bugs. They are pretty professional.

Which solution did I use previously and why did I switch?

I'm working for a partner in Vietnam. They have many vendors, including Aruba and Meraki Cisco.

How was the initial setup?

The initial setup isn't too complex. It's pretty straightforward. A company shouldn't have too many issues with the setup.

I've done it a few times at this point, and every time, day by day, it gets easier and easier.

What's my experience with pricing, setup cost, and licensing?

The solution is a bit expensive. There's a big jump from WAN to SD-WAN which customers don't like.

What other advice do I have?

We are a Cisco partner.

I've worked with a variety of different versions of the solution. I'm not always using the latest version.

Cisco is a very professional organization. They offer good support.

I would rate the solution at a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
reviewer1113966 - PeerSpot reviewer
Director de Arquitecturas at a tech services company with 1-10 employees
Real User
Scalable with good technical support and an easy initial setup
Pros and Cons
  • "The initial setup is quite simple."
  • "The security features could be improved."

What is our primary use case?

We primarily use the solution for data centers with several providers. We also use the solution for branch offices. We have used it on 20 branch offices in one instance and the other instance has about 90 remote sites.

What is most valuable?

The security features are very good. We really like the application routing, for example.

The initial setup is quite simple.

The solution offers very good documentation.

Technical support is quite helpful.

The product is very scalable.

There are a lot of exciting features coming out very soon which we are looking forward to working with.

What needs improvement?

The security features could be improved.

The solution needs to offer better stability.

The product could have improved flexibility.

For how long have I used the solution?

I've been using the solution for about thirteen months. It's been just over a year at this point, so it hasn't been too long.

What do I think about the stability of the solution?

The solution could have better stability. It's not ideal right now. It could be quite a bit better.

What do I think about the scalability of the solution?

The solution can scale. If a company needs to expand it, it should be able to do so rather easily.

We typically work with small and medium-sized organizations. I'm not sure if the companies we work with intend to expand their usage in the future or not.

How are customer service and technical support?

Technical support for the product is quite good. We're satisfied with the level of support we receive from them. 

The documents, manuals, and community support on offer are very good.

How was the initial setup?

The initial setup is not complex. We found it to be straightforward and easy.

The deployment took about six months for one project and a few months for another.

You need about four people for deployment and maintenance tasks.

What about the implementation team?

We tend to implement this solution for our clients if they require it of us.

Which other solutions did I evaluate?

We didn't look at other options before choosing this solution.

What other advice do I have?

We're partners for Cisco. We're resellers and implementers.

For the routers, we are using versions 73.2 and 16.12.3. We use both cloud and on-premises deployment models.

Overall, on a scale from one to ten, I would rate this product at an eight. We've mostly been quite happy with it.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Buyer's Guide
Download our free Cisco Catalyst SD-WAN Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free Cisco Catalyst SD-WAN Report and get advice and tips from experienced pros sharing their opinions.