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Head of IT Network Division at Panorinformatika
Real User
Feature rich, customizable, and reliable
Pros and Cons
  • "I have found the solution's main features are its ability to be customized, network traffic classification, and has a wide range of features that can be set."
  • "The installation is not easy. If you have experience and it is not your first time doing the installation, it can be easier."

What is our primary use case?

When I was working at BT Telecom, we used Cisco SD-WAN for IP telephony.

In my current position in this company, we use this solution to classify network traffic and send the IP packets to the appropriate link.

What is most valuable?

I have found the solution's main features are its ability to be customized, network traffic classification, and has a wide range of features that can be set.

For how long have I used the solution?

I have been using this solution for approximately two years.

What do I think about the stability of the solution?

The solution is stable.

Buyer's Guide
Cisco Catalyst SD-WAN
June 2025
Learn what your peers think about Cisco Catalyst SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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What do I think about the scalability of the solution?

I have found the solution scalable. We have approximately 10 clients.

How are customer service and support?

I was satisfied with the technical support.

How was the initial setup?

The installation is not easy. If you have experience and it is not your first time doing the installation, it can be easier. Additionally, there are a lot of different parameters to set and you have to know exactly what the parameters do. From this perspective, it is not easy. There are a lot of possibilities to do fine-tuning with the SD-WAN settings.

If you were to set all the parameters all at once it would take a lot of time. It is best to fine-tune them over time. This is not a negative factor, having more options allows flexibility.

What about the implementation team?

I would recommend a system integration company that has the knowledge of how to operate the system to do the implementation.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is the only negative factor, it is much more expensive compared with the Cisco Meraki SD-WAN solution.

Which other solutions did I evaluate?

I have evaluated Cisco Meraki SD-WAN.

What other advice do I have?

I would recommend this solution to others.

I rate Cisco SD-WAN a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Pre-Sale System Engineer SOLA & NOLA at Logicalis Latam
Reseller
Easy to setup, good support that is responsive, and integrates well with other Cisco products
Pros and Cons
  • "It's a complete solution with many security features."
  • "Customers require features that are secure for endpoints, on-premises, and for the cloud."

What is our primary use case?

We are resellers and integrators.

What is most valuable?

It's a complete solution with many security features.

It integrates well with other Cisco solutions.

What needs improvement?

Customers require features that are secure for endpoints, on-premises, and for the cloud.

We could provision Cisco Umbrella to respond to the security requirements.

They need to make provisions in the platform cloud with tools. In the cloud environment, it is very easy to enable the solution with Umbrella.

They should configure to provision other devices and many endpoints to deploy the SD-WAN with security.

I would like a feature included for the prevention and inspection of data to implement. 

For how long have I used the solution?

I have been working with Cisco SD-WAN for three years.

We are using the Viptela version.

What do I think about the stability of the solution?

We had issues with the stability only one time when we integrated Viptella SD-WAN with Cisco Umbrella. After reading all of the documentation, we have not had any issues with the stability.

What do I think about the scalability of the solution?

Cisco SD-WAN is scalable.

How are customer service and technical support?

Cisco technical support is very good. They are responsive to my questions and send me all of the information needed.

They respond quickly.

Which solution did I use previously and why did I switch?

We are also using Meraki.

Meraki is more suited to small companies, whereas Cisco is more for larger enterprise companies.

How was the initial setup?

We have a hybrid deployment. We have clients who prefer the cloud and others who want an on-premises deployment.

The initial setup was straightforward. It was easy.

The time for deployment depends on the size of the company and its requirements. There are many factors. It can take two months to six months to complete.

What about the implementation team?

We have a team of five people. One project manager, two specialist engineers, and two basic engineers, who maintain this solution.

What's my experience with pricing, setup cost, and licensing?

Cisco is more expensive than FortiGate.

Which other solutions did I evaluate?

We also evaluated Fortinet FortiGate for our clients. For customers, it is mainly a decision based on pricing and technical options.

What other advice do I have?

I would recommend this solution to others who are interested in using it. Technical support is very strong and provides high-level assistance. They have knowledgeable technicians with engineers present.

Overall, it's a very good solution.

I would rate Cisco SD-WAN a nine out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Buyer's Guide
Cisco Catalyst SD-WAN
June 2025
Learn what your peers think about Cisco Catalyst SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
reviewer1572669 - PeerSpot reviewer
Cisco Systems at a comms service provider with 501-1,000 employees
MSP
An SD-WAN solution with a useful device transfer feature
Pros and Cons
  • "I like the feature that lets you transfer from old devices to new devices without changing the hardware and subscription."
  • "The price could be better. From a technical side, and everything's working smoothly. Cisco SD-WAN could be cheaper."

What is our primary use case?

We use it to manage hospitals and clinics in my country.

How has it helped my organization?

It has improved our connection and bandwidth.

What is most valuable?

I like the feature that lets you transfer from old devices to new devices without changing the hardware and subscription.

What needs improvement?

The price could be better. From a technical side, and everything's working smoothly. Cisco SD-WAN could be cheaper. 

For how long have I used the solution?

I have been using Cisco SD-WAN for about one year.

What do I think about the stability of the solution?

It's very good and stable compared to the others.

What do I think about the scalability of the solution?

It's scalable. We have around 250 sites around Jordan.

How are customer service and technical support?

Technical support is good. We don't have any issue with their performance.

How was the initial setup?

The initial setup and deployment were straightforward.

What about the implementation team?

I implemented this solution by myself.

What's my experience with pricing, setup cost, and licensing?

It's expensive. If you compare Cisco with Fortinet and Juniper, you'll find that Cisco is more expensive than other vendors.

Which other solutions did I evaluate?

We don't have Sympatico or Versa in my country. We just have Cisco, Juniper, and Fortinet. But Fortinet doesn't have complete distribution, and the switching solution is very weak. We needed a solution that integrates with others, and we think that Cisco helped. Fortinet doesn't have all the switches, and they have some issues with statistics. This is why we chose Cisco.

What other advice do I have?

I would advise potential users to try Cisco and see if they offer more for their enterprise needs. I would recommend Cisco SD-WAN to new users.

On a scale from one to ten, I would give Cisco SD-WAN a nine.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
reviewer1461459 - PeerSpot reviewer
Team Lead Network Infrastructure at a tech services company with 1-10 employees
Real User
Stable, good support, and the link load balancing feature helps maintain site availability
Pros and Cons
  • "The most valuable features are zero-disk provisioning and link load balancing on an application basis."
  • "The process of onboarding the vSmart, vBond, and vManage should be improved to make it easier to manage in general."

What is our primary use case?

We are a solution provider and Cisco SD-WAN is one of the products that we implement for our customers. I am a system integrator.

We use this product for zero-disk provisioning at branch offices. The controllers are at a central location and are used to manage the branches.

What is most valuable?

The most valuable features are zero-disk provisioning and link load balancing on an application basis. In the case of link load balancing, if an application is not working properly on the primary link, it may be fine on the secondary one. This means that if the first link goes down then it may still be accessible, which is a very good feature.

What needs improvement?

The process of onboarding the vSmart, vBond, and vManage should be improved to make it easier to manage in general. 

For how long have I used the solution?

I have been using Cisco SD-WAN for one year.

What do I think about the stability of the solution?

Stability-wise, it is a good product and it works very well.

What do I think about the scalability of the solution?

This is a scalable solution. There are between 1,000 and 1,500 users.

How are customer service and technical support?

I have been in contact with technical support and my experience with them has been fine.

How was the initial setup?

The length of time required for deployment depends on the scenario, but it usually takes between two and three days to set up.

What about the implementation team?

As a system integrator, I deploy this solution myself.

We need a couple of engineers at headquarters to maintain it, and we don't usually need anybody at the remote sites. Normally, it's plug-and-play.

What's my experience with pricing, setup cost, and licensing?

Licensing is on a subscription basis.

What other advice do I have?

In summary, this is a good product and we plan to continue using it in the future. It is one that I definitely recommend.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
An Quang Vu Phan Phan - PeerSpot reviewer
Senior Networking Pre-sales Engineer at a tech services company with 51-200 employees
MSP
Good user experience and good security features, but can be buggy
Pros and Cons
  • "The user experience is pretty good."
  • "When it comes to adding more security features, you need to add more RAM."

What is most valuable?

The security of the solution is pretty good.

We like the user interface. It's fairly easy to navigate.

The user experience is pretty good.

We've found that the solution is easy to deploy.

The solution is very popular with many vendors.

Overall, our experience has been very positive. So far, so good. We don't have many complaints about its capabilities.

What needs improvement?

We've worked with BetterCloud, and found the security to be better than what is offered by Cisco. The user interface is nicer as well. Cisco should look at what they are doing and try to replicate it a bit.

When it comes to adding more security features, you need to add more RAM.

The pricing could be a bit better. When a customer transfers from a traditional WAN to SD-WAN, the subscription price is one big problem for them.

The solution is a bit buggy, which makes it slightly unstable.

The provisioning could be easier during deployment. Some vendors say they can handle provisioning, however, it differs from vendor to vendor.

For how long have I used the solution?

I've been working with the solution for more than one year at this point. It is likely closer to two years now.

What do I think about the stability of the solution?

We do find that the solution can be a bit buggy. The more complex the setup is, the more bugs we seem to find. There seem to be many bugs in the software.

The web GUI is easy to deploy, however, when we deploy a whole network for a customer, we can see how they run inside the GUI. We've had to open cases with technical support to help us deal with issues that arise.

What do I think about the scalability of the solution?

We have medium-sized clients, largely based in the retail industry.

How are customer service and technical support?

We've dealt with technical support in the past to help us deal with a few bugs. They are pretty professional.

Which solution did I use previously and why did I switch?

I'm working for a partner in Vietnam. They have many vendors, including Aruba and Meraki Cisco.

How was the initial setup?

The initial setup isn't too complex. It's pretty straightforward. A company shouldn't have too many issues with the setup.

I've done it a few times at this point, and every time, day by day, it gets easier and easier.

What's my experience with pricing, setup cost, and licensing?

The solution is a bit expensive. There's a big jump from WAN to SD-WAN which customers don't like.

What other advice do I have?

We are a Cisco partner.

I've worked with a variety of different versions of the solution. I'm not always using the latest version.

Cisco is a very professional organization. They offer good support.

I would rate the solution at a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
reviewer1113966 - PeerSpot reviewer
Director de Arquitecturas at a tech services company with 1-10 employees
Real User
Scalable with good technical support and an easy initial setup
Pros and Cons
  • "The initial setup is quite simple."
  • "The security features could be improved."

What is our primary use case?

We primarily use the solution for data centers with several providers. We also use the solution for branch offices. We have used it on 20 branch offices in one instance and the other instance has about 90 remote sites.

What is most valuable?

The security features are very good. We really like the application routing, for example.

The initial setup is quite simple.

The solution offers very good documentation.

Technical support is quite helpful.

The product is very scalable.

There are a lot of exciting features coming out very soon which we are looking forward to working with.

What needs improvement?

The security features could be improved.

The solution needs to offer better stability.

The product could have improved flexibility.

For how long have I used the solution?

I've been using the solution for about thirteen months. It's been just over a year at this point, so it hasn't been too long.

What do I think about the stability of the solution?

The solution could have better stability. It's not ideal right now. It could be quite a bit better.

What do I think about the scalability of the solution?

The solution can scale. If a company needs to expand it, it should be able to do so rather easily.

We typically work with small and medium-sized organizations. I'm not sure if the companies we work with intend to expand their usage in the future or not.

How are customer service and technical support?

Technical support for the product is quite good. We're satisfied with the level of support we receive from them. 

The documents, manuals, and community support on offer are very good.

How was the initial setup?

The initial setup is not complex. We found it to be straightforward and easy.

The deployment took about six months for one project and a few months for another.

You need about four people for deployment and maintenance tasks.

What about the implementation team?

We tend to implement this solution for our clients if they require it of us.

Which other solutions did I evaluate?

We didn't look at other options before choosing this solution.

What other advice do I have?

We're partners for Cisco. We're resellers and implementers.

For the routers, we are using versions 73.2 and 16.12.3. We use both cloud and on-premises deployment models.

Overall, on a scale from one to ten, I would rate this product at an eight. We've mostly been quite happy with it.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
reviewer1156254 - PeerSpot reviewer
Network Operations Manager at a tech services company with 1,001-5,000 employees
Real User
It has fantastic orchestration on the VPN connection, but it is very expensive
Pros and Cons
  • "The orchestration on the VPN connection between remote locations is a fantastic feature. I used it some time ago."
  • "The bandwidth limitations would be good to remove, but it is a policy and license situation for Cisco because the cost is very high. It would be good to have OTP implemented with VRF. It can have support for EIGRP Over the Top (OTP) VRF. I saw some limitations in regards to the VRF protocol and the advertisement between VRF configuration. EIGRP Over the Top basically was quite limited with the VRF configuration. If you wanted to do rollback in VRF by using the EIGRP OTP protocol, the formation was not populated across. Cisco got back and confirmed that it is a configuration that I need to wait for until the next release, which is going to happen in one year. Cisco documentation is not the way it used to be before. It just gives an easy way to configure, but it doesn't go into the details of the configuration. The information that you need is there, but sometimes you want to go further and get more information, but the information is quite limited. It would be good to cover a few business cases or configuration cases. They used to be there in the past."

What is our primary use case?

Normally, you use it for the internet connection.

What is most valuable?

The orchestration on the VPN connection between remote locations is a fantastic feature. I used it some time ago. 

What needs improvement?

The bandwidth limitations would be good to remove, but it is a policy and license situation for Cisco because the cost is very high. 

It would be good to have OTP implemented with VRF. It can have support for EIGRP Over the Top (OTP) VRF. I saw some limitations in regards to the VRF protocol and the advertisement between VRF configuration. EIGRP Over the Top basically was quite limited with the VRF configuration. If you wanted to do rollback in VRF by using the EIGRP OTP protocol, the formation was not populated across. Cisco got back and confirmed that it is a configuration that I need to wait for until the next release, which is going to happen in one year. 

Cisco documentation is not the way it used to be before. It just gives an easy way to configure, but it doesn't go into the details of the configuration. The information that you need is there, but sometimes you want to go further and get more information, but the information is quite limited. It would be good to cover a few business cases or configuration cases. They used to be there in the past.

For how long have I used the solution?

I have been using this solution for around seven years.

What do I think about the stability of the solution?

It is good. There are some nice elements about it, but there are a few difficulties, and it is always an improvement process.

What do I think about the scalability of the solution?

It is good. You can scale as much as you want, but you have a limitation of the license. 
You cannot go further than a certain number of licenses. I can only have 15 locations or so because it would scale the price.

How are customer service and technical support?

Technical support is good and always handy to give the answers to the questions that you have about how to use it. They always find the issues and the resolutions of the problems that you have.

Which solution did I use previously and why did I switch?

I am currently using Fortinet SD-WAN because it is less expensive. It is not as expensive as Cisco SD-WAN. That is the reason we switched from Cisco SD-WAN to Fortinet SD-WAN.

How was the initial setup?

It is not that complex. If you concur with the previous configurations that you need to perform a VPN tunnel and everything related to it, then it is not that complex.

The deployment duration depends on how you implement it and the complexity of the connections. If you are having a full mesh configuration, it will take you quite a long time. It depends on the infrastructure that you need to connect to. For a basic operation, it might take you five hours.

What about the implementation team?

I don't use any integrator or retailer at all. The way they have implemented SD-WAN is that they just provide the device. The devices are handed to me to be implemented and configured.

For maintaining the product, you just need to monitor the connection to the platform through the web portal. Overall, you need to dedicate two hours per day to assess the functionality of the devices and implementing them. It could be as easy as one day or five hours. It could also get very complicated depending on the configuration that you are doing. So, if you want to go fancy in the configuration, it can take you easily one weekend deploying the configuration. It depends on how complicated you want to go. I would say as long as you keep it simple, it will take you pretty much three hours or two hours for implementing it.

What's my experience with pricing, setup cost, and licensing?

It is expensive. The license limitation is there in terms of bandwidth. Basically, Cisco is always good in terms of performance and related things. However, if you want to have a license, for example, for 100 Mbps, they charge you because of their 100 Mbps. If you want to go without the license of 300 Mbps, it is a bandwidth license as well. This is not happening with other vendors. That is the reason why we moved away from Cisco. The bill gets a little bit high.

I do remember that one time we were trying to increase the bandwidth for at least five devices, and the license got as high as 20-grand for five devices, only for the license. It was expensive for us at the time. Our company is not a big company, but it is a solid company. The price was very high, and we moved away from Cisco because of the price.

What other advice do I have?

I would recommend it only if you have the budget to buy and implement a good solution with Cisco. Otherwise, unfortunate for Cisco, there are other vendors. They do the job pretty well. They are able to deliver what you require in the same way that Cisco does, but the price is going to be a little bit affordable for the company.

In my company, we don't have any plans of buying anything related to SD-WAN, but, in terms of personal growth, I'm planning to get more information and more knowledge about SD-WAN. There are a couple of courses that I could learn from.

I would rate Cisco SD-WAN a six out of ten. It is a good solution with SD-WAN, but it is not the best. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1433835 - PeerSpot reviewer
Executive Director at a manufacturing company with 51-200 employees
Real User
Straightforward to set up, easy to manage, and allows offices to connect internationally
Pros and Cons
  • "It is very simple and easy to manage, compared to other methods."
  • "They should enhance the reporting because, as it is today, they need more executive-level reports."

What is our primary use case?

We are a solution provider and this is one of the products that we implement for our clients. the primary use case is interconnecting offices.

The main functionality includes a secure firewall, cloud access security broker (CASB), and zero-trust configuration.

What is most valuable?

It is very simple and easy to manage, compared to other methods.

What needs improvement?

They should enhance the reporting because, as it is today, they need more executive-level reports.

If in the future they can support Cisco SASE then it would be good.

For how long have I used the solution?

We have been using Cisco SD-WAN for the past years.

What do I think about the stability of the solution?

As of now, the stability is fine.

What do I think about the scalability of the solution?

We have not tested the scalability because the volume of traffic is not very high for us. We didn't have to look at it.

How are customer service and technical support?

My team has been in contact with technical support, but I have not personally had experience with them.

Which solution did I use previously and why did I switch?

Prior to Cisco SD-WAN, we were using a manual configuration. We used to achieve the same functionality; however, in order to make it simple and easy to manage, we switched to this solution.

I have not worked with other similar products and have no experience with them.

How was the initial setup?

The initial setup is straightforward, and not complex.

It took us almost two months to deploy because we were connecting with a few offices outside of the country. We had to send the equipment to those countries, which was time-consuming.

What's my experience with pricing, setup cost, and licensing?

Our clients have made decisions related to pricing, but we are not involved at this stage.

What other advice do I have?

With respect to security, we did not use the functionality because we were mainly using it to interconnect offices. Security was not a big concern for us. Had there been a requirement for direct connectivity to the internet or accessing the public cloud, then security might have been needed. We were establishing IPsec VPN, which accomplished this task.

This is a product that I can recommend. I am satisfied with it.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Buyer's Guide
Download our free Cisco Catalyst SD-WAN Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Cisco Catalyst SD-WAN Report and get advice and tips from experienced pros sharing their opinions.