I recently provided Cisco SD-WAN to one of my customers for the first time. This customer had a traditional network and had been happy with the conversion to a software-defined WAN.
Data Center Engineer at Emerging Communications Limited
Scalable, has good technical support, and the policy configuration manager is helpful
Pros and Cons
- "So far, the feature that I like best is the policy configuration manager."
- "This is a good product and I totally recommend it."
- "It would be very helpful if we had better access to a knowledge base, or online documentation, to help both us and our customers learn to use this solution."
What is our primary use case?
How has it helped my organization?
The introduction of Cisco SD-WAN, has make some greate change to our organization in terms of acquiring new knowledge as we are a cisco premium partner, we have to take some training on SD-WAN to understand the knowledge so that it will be easy for us to sell and implement to the end customer
What is most valuable?
So far, the feature that I like best is the policy configuration manager. It is better than performing a manual configuration.
What needs improvement?
It would be very helpful if we had better access to a knowledge base, or online documentation, to help both us and our customers learn to use this solution.
Buyer's Guide
Cisco Catalyst SD-WAN
November 2026
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For how long have I used the solution?
I have been working with Cisco SD-WAN and doing online training for the past year.
What do I think about the stability of the solution?
Cisco SD-WAN is a stable network solution.
What do I think about the scalability of the solution?
This solution is super scalable. Most of our clients are midsize and enterprise-level organizations. These include banks, social security funds, educational institutions, government departments, community groups, and agencies.
How are customer service and support?
I have not contacted Cisco support specifically about SD-WAN, but I have dealt with them on other occasions and they are good. I would rate them a seven out of ten. Overall, I am satisfied with the support.
Which solution did I use previously and why did I switch?
Most of our customer using traditional WAN technologies and we are the one configuring and deploying those solution, now we are on the way of educating them the importance of SD-WAN and finally implenting it
How was the initial setup?
The initial setup is somewhat complex, although we are currently learning about this solution. In our country, most of the customers do not know much about this type of technology, and we are the ones who are propagating Cisco SD-WAN. When it comes to the setup, it is not like a traditional, manual configuration.
What about the implementation team?
Level of expertise is good as mos to cisco engineer are certified in specific area
What was our ROI?
Not yet calculated
What's my experience with pricing, setup cost, and licensing?
Setup cost is reasonably standard as it gives a complete WAN link utilization with perfomance of QoS
Which other solutions did I evaluate?
Yes SD-WAN offered with VMware
What other advice do I have?
This is a good product and I totally recommend it.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Head IT Operations at a tech services company with 1-10 employees
Good support, provides for remote connectivity that is scalable and easy to manage
Pros and Cons
- "This solution can scale from SMB to the enterprise level. It is very impressive."
- "This is a good solution, and it's a new technology that people should look into because it provides for seamless management of the whole network, including switches."
- "This solution is expensive so pricing is a concern."
What is our primary use case?
I primarily use this solution for remote connectivity.
What is most valuable?
In a software-defined network architecture, it heals itself and the management of the solution is very easy.
What needs improvement?
This solution is expensive so pricing is a concern.
For how long have I used the solution?
I have been using Cisco SD-WAN for about one year.
What do I think about the stability of the solution?
We have had no issues with stability.
What do I think about the scalability of the solution?
This solution can scale from SMB to the enterprise level. It is very impressive.
Scalability in this context does not concern users, but connections between the head office and branch offices. We do not deal with endpoints or end-users.
We do not have plans for expansion or increasing our usage at this point.
How are customer service and technical support?
I have contacted technical support several times during the deployment phase and while troubleshooting. They are amazing. They are really helpful and the support is perfect.
Which solution did I use previously and why did I switch?
We have only ever used Cisco solutions.
How was the initial setup?
The initial setup is straightforward.
For a regular customer, the deployment will probably take between 15 and 20 days.
What about the implementation team?
We deploy these types of products for our clients.
What other advice do I have?
This is a good solution. It's a new technology that people should look into because it provides for seamless management of the whole network, including switches. That said, there is always room for improvement.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Cisco Catalyst SD-WAN
November 2026
Learn what your peers think about Cisco Catalyst SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: November 2026.
921,523 professionals have used our research since 2012.
Network Engineer at Transportation
Provides hybrid networking.
Pros and Cons
- "This is definitely a product worthy of being evaluated and tested."
- "Stability (especially running in virtualized environment) is an issue SDN vendors do not talk about until customer learns the hard way."
What is most valuable?
Viptela (router) SDN-based services:
- Hybrid networking.
- Combination of low-cost appliances and virtualization.
How has it helped my organization?
While it is not implemented in our organisation, I have been looking in SDN for quite a while and had some concern about hype and buzz words surrounding development of the subject.
With Viptela (Cisco is buying this start up), it is the golden average on what I would like to see in SDN implementation.
For how long have I used the solution?
I have not used it yet.
What do I think about the stability of the solution?
Stability (especially running in virtualized environment) is an issue SDN vendors do not talk about until customer learns the hard way. It has to be tested.
What do I think about the scalability of the solution?
Scalability is a strong selling part of virtualized solutions. I hope it is the case for Viptela; something to test.
What other advice do I have?
This is definitely a product worthy of being evaluated and tested.
The attractive part is a combination of low-cost appliances and virtualization.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Cisco Catalyst SD-WAN Report and get advice and tips from experienced pros
sharing their opinions.
Updated: November 2026
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