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Department Manager at a insurance company with 1,001-5,000 employees
Real User
A Scalable Monitoring solution that is easy to install, but not intended for Complicated Environments
Pros and Cons
  • "This solution is scalable."
  • "The architecture of this solution needs improvement, it is very complicated. It creates a lot of problems in our environment. Most of the time I am trying to find and solve the problem."

What is our primary use case?

The primary use case of this solution is to monitor our server, internet, and networking.

I am currently looking for another solution.

What needs improvement?

The architecture of this solution needs improvement, it is very complicated. It creates a lot of problems in our environment. Most of the time I am trying to find and solve the problem.

I haven't been monitoring. I was told that because I am using advanced monitoring and alarm monitoring, it is causing a problem. However, it is my environment and I cannot change it.

I am now looking for better monitoring.

For how long have I used the solution?

I have been using this solution for five years.

What do I think about the stability of the solution?

This solution has a lot of bugs. It is not stable, but again, our environment is very complicated.

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June 2025
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What do I think about the scalability of the solution?

This solution is scalable.

How are customer service and support?

We have not contacted the Technical support directly. Instead, we have a company in Isreal for support.

Which solution did I use previously and why did I switch?

Previously I was using IBM Fiberlink. I switched because of the price of Fiberlink.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

We did not use a vendor or integrator to implement this solution, we did it ourselves.

Which other solutions did I evaluate?

We looked at other solutions but focused on Fiberlink and BMC Truesight Orchestration.

What other advice do I have?

In my opinion, no one company can give you all of the abilities to monitor your environment when it is complicated.

It is better to look for a solution that suits the needs of your environment. You may even need more than one solution to do better monitoring.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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Updated: June 2025
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Process Automation
Buyer's Guide
Download our free BMC TrueSight Orchestration Report and get advice and tips from experienced pros sharing their opinions.