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BigFix Room for Improvement

FD
Security Solutions Architect at Thuthukani Technology Solutions

Historically, the company used to belong to IBM, and there was competition between MaaS360 and BigFix components. They neglected the mobile portion, or the mobile device management portion of BigFix. It has been sold. IBM sold it two years ago to HCL of India. 

Therefore, that's one thing that's lacking - the mobile side. They don't have a proper mobile device management capability. They're working on it, however, that's the one thing that needs improvement so that you can have full unified endpoint management.

The ability to handle removable media encryption on the removable media label, et cetera, is lacking due to the fact that you cannot really control your USB device. Of course, recently, we had a use case where we had to lock down the USB devices, but there were, for instance, certain machines that were on a very specific model of USB drives that had a license key. This customer was using licensed software, and the license was on the USB stick. Now, the USB stick must be in the machine the whole time in order to use the application.

The solution needs to bring back the granular control of the USB devices that they offered a year or four years ago. That way, you can say "these devices are allowed" or "these devices are not allowed". That's the one major thing, in my opinion, that they could rethink, USB device control for removable media.

They're doing a lot of work on remote control. They are working on making it very, very simple. However, ti's not quite there yet.

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Marketing Coordinator and Project Manager at Attend IT AS

The support of other 3rd party ssytems could be better. ServiceNow is supported by BigFix - But there is a lot of other systems that BigFix could support and vice versa and make it even more powerful. With all the inventory information avout the osftware and hardware in the network of the organization - The BigFix database could be a very valuable source for other maniufactors and porviders of software and hardware.

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AG
Senior System Administrator at a legal firm with 201-500 employees

Sometimes the workstations communicate back to the BigFix server two or three days in a week or something similar. Sometimes there can be a delay reporting back to the server for a variety of reasons, such as users turning their computer off when they go home. When the user comes back and turns the computer back on BigFix needs to synchronize and sometimes it can take some time, approximately one week. The communication between the agent and the server should be faster, there is room for improvement in this area.

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Learn what your peers think about BigFix. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,599 professionals have used our research since 2012.
Head Infrastructure,Network and Services at North East small finance bank

The reporting and dashboard parts have room for improvement. When it comes to the dashboard it should include certain customized reports. The requirements may vary from one automation to another and it would be nice to see the reports in their own style. As such, there should be more reports included and a greater ability to customize them. 

I cannot say I am aware of all the functions of BigFix. I believe it has antivirus capabilities and others of which I am not knowledgeable. For the moment, we use the antivirus capabilities of Trend Micro although, going forward, I would like to evaluate those of BigFix. Should these turn out to be lightweight and more effective than those of Trend Micro then I would definitely consider replacing them so that I may have all the functions contained within a single console. 

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Lead Cyber Security engineer at a manufacturing company with 10,001+ employees

The reporting structure could be a little more simplistic. Currently, it throws too many vulnerabilities. Some of them are not needed because they are only informational and limitations, and they are not of much help. It doesn't need to show us these things.

Its pricing should be improved. It is too costly.

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NE
Technical Support Analyst at a computer software company with 11-50 employees

The only thing that I don't like about BigFix is that it does not support other devices such as printer firmware, router firmware, and things like that. I will be happy if I can control everything and get everything else in there, even if it is just a line item.

They can do some enhancements to the Web UI. I am trying to get customers to be able to manage their environment by using Web UI, and it would be good if we can delete endpoints by using Web UI. We should also be able to generate Excel content or data tables from the Web UI without having to go to the console. It is small stuff, and it drives me crazy that I have to go to another console to do these things.

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VS
IT Consultant at a insurance company with 10,001+ employees

BigFix should improve its compatibility with other platforms, such as Linux.

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IT Architect at a tech services company with 11-50 employees

It's not an easy question as it provides all of the things we need. It meets our requirements.

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Banker at a financial services firm with 10,001+ employees

BixFix is good, but they have to update the product. For example, we need AI, ML, and IIT. We also want to edit the discovery of our assets less.

There are some status problems we can't really call a bug. We want them to improve and offer these things. I want a Manager of Manager. I also want to see the multiple control and a multiple report format. I want to get the whole report within a single console.

It's like you have a simple car and you want to buy a BMW. A simple car also works, and every car has four wheels. But we all want more power, to be more agile, and receive more status updates.

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Senior System Engineer at Platin Bilisim

BigFix should consider giving organizations in Turkey a lower price.

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CTO at LE GROUPE NOVA

The remote software installation could be better. I would also like to see mobile device management within the BigFix itself. I would also like to have GlobalProtect management.

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RH
Performance & Monitoring Lead at NCR Corporation

We would like to see a different license plan, e.g. to include features from lifecycle with Patch Management, as an example.

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Learn what your peers think about BigFix. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,599 professionals have used our research since 2012.