BigFix Room for Improvement

FD
Security Solutions Architect at Thuthukani Technology Solutions

Historically, the company used to belong to IBM, and there was competition between MaaS360 and BigFix components. They neglected the mobile portion, or the mobile device management portion of BigFix. It has been sold. IBM sold it two years ago to HCL of India. 

Therefore, that's one thing that's lacking - the mobile side. They don't have a proper mobile device management capability. They're working on it, however, that's the one thing that needs improvement so that you can have full unified endpoint management.

The ability to handle removable media encryption on the removable media label, et cetera, is lacking due to the fact that you cannot really control your USB device. Of course, recently, we had a use case where we had to lock down the USB devices, but there were, for instance, certain machines that were on a very specific model of USB drives that had a license key. This customer was using licensed software, and the license was on the USB stick. Now, the USB stick must be in the machine the whole time in order to use the application.

The solution needs to bring back the granular control of the USB devices that they offered a year or four years ago. That way, you can say "these devices are allowed" or "these devices are not allowed". That's the one major thing, in my opinion, that they could rethink, USB device control for removable media.

They're doing a lot of work on remote control. They are working on making it very, very simple. However, ti's not quite there yet.

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ChristianDominguez - PeerSpot reviewer
Global Tech Delivery Lead Win & EUC at Mondelēz International

The product should become cloud-based. Also, the peer nesting ability of the product is a little backward. It has a Peer messaging capability, like a peer-to-peer feature, but it's a bit backward compared to Microsoft's content delivery gateway. The content delivery needs to improve to accommodate new technology and move away from the old ways of deploying content.

In future releases, BigFix should become a complete cloud solution.

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Abdul-Jabbar - PeerSpot reviewer
Application Developer at PT Multipolar Technology Tbk

Some clients have adopted it but have expressed concerns about its flexibility. They have other tools that effectively address this flexibility. BigFix offers basic vulnerability management capabilities, but it lacks integration.

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Buyer's Guide
BigFix
March 2024
Learn what your peers think about BigFix. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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Anuj Verma - PeerSpot reviewer
Technical Consultant at Aon Corporation

It can be improved speed-wise. They can make it a little bit light. If you do any query for servers in bulk, it can take some time. Similarly, creating a job can take some time. 

Automation is everything, and we're looking for more automation. If we have different jobs to secure the environment, such as with server hardening, and I want a particular service that is not running, BigFix should automatically check it and do the deployment. It can send a message about why a particular job is not working on the servers or not communicating properly with Active Directory. We should be able to check the reason. We just want just a little bit of monitoring in that area.

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SanthoshKumar8 - PeerSpot reviewer
Chief Executive Officer at Catnip infotech private limited

Only one thing has room for improvement, BigFix should create some amount of localization in the product. For example, in most enterprises, being a large bank doesn't mean that they have the best network. Their remote branches can be working on a minimal network. The solution should have some kind of a local caching methodology, where the patches can be taken locally into a localized relay server, and from there, the patch can be applied, so that there is not much usage of the network required. What is happening today is, every system, even for it to be patched, has to be on the internet. I would like to be able to apply patches locally without the requirement of the internet or at least minimal internet usage to apply a patch.

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DocBurnham - PeerSpot reviewer
Sr Technical Architect - ITAM at a tech consulting company with 5,001-10,000 employees

It's got some complexity when we're trying to figure out the IBM setup for software.

The sub-capacity licensing was a challenge for some of it. We had trouble getting it to calculate right.

It's better for hardware discovery. We get to increase its capabilities for hardware discovery. They need to enhance their sub-capacity capabilities, so we can use it easier for sub-capacity so that it is less of an art form and more of a science.

We'd like agents to be able to collect usage.

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SA
Automation Architect at a insurance company with 10,001+ employees

Once in a while, some servers don't get patched, usually from our end of things. Maybe a server hasn't been reported in the last few weeks, and we don't know whether that server has been decommissioned or not. That's not on in BigFix in particular.

The relevant language takes a little getting used to since it's not used anywhere else in the industry. It's just in the BigFix environment. If there's anything that could be improved, it would be making the relevant language more readable and more common. 

We'd like the solution to be agentless, similar to, for example, Ansible. 

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SG
IT Manager at a tech consulting company with 5,001-10,000 employees

In order to derive maximum benefit from BigFix, it is essential that we configure all of its features and implement them effectively. If the automation could be improved we would be able to mitigate the risks associated with zero-day threats.

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JS
VP of Solutions at a tech vendor with 51-200 employees

The main shortcoming of BigFix was integration with vulnerability management. If you had a vulnerability in your software and BigFix on the endpoint, you needed integration with Qualys, Tenable, or another vulnerability management solution to fix that. It was like, "Okay, we can identify issues, and get that information back from the endpoint, but what are we doing about it?" 

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JS
Security Administrator at Dev Information Tech Pvt Ltd

One aspect that could be improved is the speed of the console. Sometimes it can be slow, which is something that needs to be addressed. When compared to other solutions like Tenable or CrowdStrike, BigFix constantly communicates with the database in real time, which can cause some slowness.

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JimSkidmore - PeerSpot reviewer
Vice President, Solutions Group at Intigrow

I remember doing restarts a few times. So, making sure that it is rock solid from an executable perspective is important.

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AG
Senior System Administrator at a legal firm with 201-500 employees

Sometimes the workstations communicate back to the BigFix server two or three days in a week or something similar. Sometimes there can be a delay reporting back to the server for a variety of reasons, such as users turning their computer off when they go home. When the user comes back and turns the computer back on BigFix needs to synchronize and sometimes it can take some time, approximately one week. The communication between the agent and the server should be faster, there is room for improvement in this area.

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GS
Team Manager with 201-500 employees

I'm not sure if there are any extra features needed.

It could use better integration with Hypervisor products like VMware. This is where it is lacking right now. There are articles available explaining how to integrate with VMware. However, it's my understanding that it is somewhat difficult. 

I am not sure if this is available on the cloud or not. 

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Ali Dahbi - PeerSpot reviewer
Head of IT Onsite Support at a energy/utilities company with 1,001-5,000 employees

BigFix can improve the way machines report back to the console. In the external relay management environment, it has become more of a hybrid environment with most of the machines not being on-site. The need of having public-facing reporting items interconnected is becoming more and more crucial. In general, the reporting could use some enhancement.

In a future release, it would be a benefit to have a cloud-based solution with external cloud-based relays. Additionally, having a remote control in the cloud feature would be interesting.

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PA
Marketing Coordinator and Project Manager at Attend IT AS

The solution could improve by adding support drivers for different systems and equipment. When you have a lot of different computers if they could fix how to install any updates, firmware, or drivers for different systems or servers it would be good.

In an upcoming release, they should add database support included and deliver the solution as a cloud service similar to the services on Microsft Azure.

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MM
BigFix Admin / Win SysAdmin at Costco Wholesale

I'd like to see:

  • More visibility
  • Better reporting
  • I'd like for it to be more futuristic, for it to be less plain Windows looking with a little more pizazz. 
  • Better integration, with the different applications within BigFix. Instead of sometimes feeling like four or five different applications, they need to be integrated a little better within themselves. 
  • Better folder structure internally.
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Pankaj Das - PeerSpot reviewer
Head Infrastructure,Network and Services at North East small finance bank

The reporting and dashboard parts have room for improvement. When it comes to the dashboard it should include certain customized reports. The requirements may vary from one automation to another and it would be nice to see the reports in their own style. As such, there should be more reports included and a greater ability to customize them. 

I cannot say I am aware of all the functions of BigFix. I believe it has antivirus capabilities and others of which I am not knowledgeable. For the moment, we use the antivirus capabilities of Trend Micro although, going forward, I would like to evaluate those of BigFix. Should these turn out to be lightweight and more effective than those of Trend Micro then I would definitely consider replacing them so that I may have all the functions contained within a single console. 

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NS
Lead Cyber Security engineer at a manufacturing company with 10,001+ employees

The reporting structure could be a little more simplistic. Currently, it throws too many vulnerabilities. Some of them are not needed because they are only informational and limitations, and they are not of much help. It doesn't need to show us these things.

Its pricing should be improved. It is too costly.

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JH
Senior Security Consultant at Tech Data Corporation

I would eventually like to see a SaaS offering, a cloud-hosted BigFix instance where we only have to put a relay in our environment. 

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BS
Application administrator with 201-500 employees

It's quite user-friendly if you are technical and if you just know what you want to do and to do the tasks. It's not user-friendly for someone who is a new user or something like this. It's specialized and user-friendly.

Maybe the online help could be improved. 

It'd be nice if you would have a lot more phrases and keywords that you could search for and find answers with the help.

It would be nice if there could be an extra interface. Not really to script something. However, if you want to make a drag-and-drop script, something like this, that would be quite useful for us.

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Rafael Mello - PeerSpot reviewer
IBM Watson Cloud BigFix Security and Compliance SME at IBM

The BigFix Inventory could have an increased scope regarding the tools that can be detected. It does not cover all the possible software installed in Asset. We used the BigFix module in a ILMT module to have the proper coverage. If we had the two of them combined, this would really assist with the inventory of software. 

Sometimes we may have a few issues with the fixlet Relevance where the Windows patches sometimes identifies as a false positive. We have opened tickets with the support team. They fixed that as soon as possible.

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PA
Marketing Coordinator and Project Manager at Attend IT AS

The support of other 3rd party ssytems could be better. ServiceNow is supported by BigFix - But there is a lot of other systems that BigFix could support and vice versa and make it even more powerful. With all the inventory information avout the osftware and hardware in the network of the organization - The BigFix database could be a very valuable source for other maniufactors and porviders of software and hardware.

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SandeepTyagi - PeerSpot reviewer
Senior Cloud Analyst at a tech services company with 51-200 employees

The solution’s pricing could be improved.

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IS
Administrator at ATOS

I would like the dashboard to be improved to show the problematic machines and good machines.

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BG
Engineer with 10,001+ employees

I would like to see a WebUI SDK so we could take what is provided currently and be able to build our own customized web UI for particular customers that want to sell service.

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RS
Product Line Manager at a tech company with 10,001+ employees

The scalability of the web UI product doesn't scale to the size that we need for our implementation so it needs to expand. I would also like to see the capability to develop on the back of the web UI capability. There are lots of web features and integrations that we could do with web UI that it would be nice to be able to put on top of what's already there, rather than waiting for IBM to develop what we need.

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SS
Senior Developer at Jack in the Box

I would like to see much better web reporting because as it is now, it's convoluted, basic, it's not modern, and there are limitations to it.

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it_user631689 - PeerSpot reviewer
Systems Engineer at Carolinas Healthcare System

Dynamic messaging needs improvement because one of the things that we deal with a lot is the messaging when pushing releases out. I know that there is a message we can display, but it's post-installation. On the post-installation, we have to either check on the PC or reboot the PC. We just want to be able to have a static message and to be able to take an action at any time, as well.

Documentation is always key. I like simple documents and also being on a team with a small amount of people. There is a lot that can be done with the product, and it needs good documentation to where you can see how the different pieces of the product interact with each other and what they can and can't do; but on a layman’s level.

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SG
IT Manager at a tech consulting company with 5,001-10,000 employees

The deployment has room for improvement and can be more streamlined.

The automation has room for improvement.

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VivekSaini - PeerSpot reviewer
IT Consultant at Aon Corporation

BigFix should improve its compatibility with other platforms, such as Linux.

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DM
Senior Server Systems Enigineer at a healthcare company with 1,001-5,000 employees

I would like to see API connectivity, built-in API connectors to the standard toolsets, whether it's for ServiceNow or Qualys. More API connectivity to make it easier to integrate to other tools.

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it_user634923 - PeerSpot reviewer
Infrastructure Security Ops Manager at The Walt Disney company
  • I would like to see it go to the cloud. I want to see it as a management service.
  • For us, we basically generate our own API documentation. So I think more API integration would also help.
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it_user634917 - PeerSpot reviewer
Systems Engineering at a retailer with 10,001+ employees

Web reports. The interface for web reports is still pretty basic, and really hasn't changed in the seven years that we've had the product, so that would be one thing that would be really nice.

I really don't know that there's really much more that can be added that's already not currently in the pipeline, or currently exists.

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MI
Network Security Administrator at IBM

Improvements can be made when it comes to in-place and OS upgrades. For example, SCCM provides a feature upgrade that's automatically synchronized, whereas in BigFix it doesn't synchronize for feature updates for Windows 10.
I'd also like to see some more advanced reporting tools. 

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JT
Information Security Systems Specialist at a university with 10,001+ employees

Network traffic is one of our current pain points. BigFix's high performance and high availability in our environment easily overwhelms our high-performance firewalls. Every time we push out patches to our entire population, it makes the firewalls very unhappy for about an hour and slows down some of our core enterprise apps. We're working to identify ways to fix that. We think that BigFix provides mechanisms for spreading out that load over time. We're going to be deploying that soon which will hopefully take care of the problem. Bandwidth is never a problem for us, we have enormous bandwidth. The number of sessions gets overwhelming when you have tens of thousands of machines all getting patched simultaneously. We're just going to spread that out over time and BigFix does offer that capability.

Around the scalability concern, I would like to see the ability to run teamed, clustered, or hierarchical root servers in order to provide a more robust, high availability system. The single monolithic root server model does somewhat bother me.

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TG
CEO/ Chief Strategist at GreenWave Tech Corp

I would like to see file consistency and sizing, and I would like to see more robust reporting in the power management features. Energy use and consumption has become a cry within IT development. It's an underserved piece of the product that has implications that could allow security and green IT and sustainability to be married better.

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JM
Endpoint Management Engineer at a retailer with 1,001-5,000 employees

I would like to see more flexibility on how queries are run through the API. We've got some of our desktop customers that use the API to query a lot, and that actually impacts our server automation plan sometimes. On a day when they might be heavily querying and it hits a web report server, that messes with our server automation plans and the reporting for it. The server automation should be hitting the actual BigFix database versus the web reports.

I would also like to see improvement on configuring where the logs go. It's been annoying for both of our desktop teams. Even on the Linux side, we should be able to set the property to have the logs go to a different location. It's annoying because sometimes if you need to clear out the best data you end up losing all the logs. You can try to save it off but it's an extra step. If you try to move those logs ahead of time with the client property it shouldn't be an issue, install the BigFix agent into a nonstandard location. It's important for some of our UNIX endpoints who don't give enough space. It should be supported from the install, out of the box.

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L
CTO at ESM TECHNOLOGY, INC
  • More integration with external data
  • Extending the reporting capabilities
  • Integration with some of the service ticket providers
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DL
Data Security Officer at a healthcare company with 10,001+ employees

They're actually adding some of the features that I wanted, such as detecting, which allows us to fix things remotely. If there's a security issue, we could actually stop the security issue in its tracks. I think they need to polish up a little bit, and it seems like IBM is now finally starting to invest money into the solution. I think that's going to help its brand name.

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MS
Leads Systems Analyst at a transportation company with 10,001+ employees

A lot of my suggestions have already been submitted through RFEs; some of them involve inspector enhancements in the end point. We've got enhancement requests on the BigFix Inventory side. I know that it's not quite as mature a product as BigFix is.

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MP
Principle Consulting Architect at GNE

I would like to see SDK for Web UI included in the next release. 

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it_user687204 - PeerSpot reviewer
BigFix Solution Manager at a manufacturing company with 10,001+ employees

The console interface is not friendly, and requires training before using it in production. The levels of permissions are too complex to share the product with other teams. The technician must have all permissions to work easily. There is no web interface.

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it_user634926 - PeerSpot reviewer
Senior IT Manager at Technology Brands

IBM dropped what's called BigFix Detect on us here at Interconnect this year. That blew our socks off because we had just completed signing a contract with a software that does almost the exact same thing called Carbon Black. So we came here and noticed that they're putting a Carbon Black type solution into BigFix. I will be curious about how that particular application develops over time and into the future. I'd like to see them continue to scale that out.

A major feature that I think they need to add to Detect is application whitelisting. That will be incredibly important. If they can get that I might be able to convince my company to start using that.

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SL
Security

It actually increased network traffic. Microsoft and Apple have incredibly large downloads, so when you're downloading to thousands of machines it's huge.

I would like to see more emphasis on using the web console, to have the same power as the full fat client console that they do they now. It's a lighter way to log in and it would be faster for our operators to do their work. The console tends to take a long time for a large number of clients.

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NE
Technical Support Analyst at a computer software company with 11-50 employees

The only thing that I don't like about BigFix is that it does not support other devices such as printer firmware, router firmware, and things like that. I will be happy if I can control everything and get everything else in there, even if it is just a line item.

They can do some enhancements to the Web UI. I am trying to get customers to be able to manage their environment by using Web UI, and it would be good if we can delete endpoints by using Web UI. We should also be able to generate Excel content or data tables from the Web UI without having to go to the console. It is small stuff, and it drives me crazy that I have to go to another console to do these things.

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BG
Security Engineer at a university with 1-10 employees

I want to see a solution for being able to deploy automated software to a Mac running OS X 10.13, something that's going to deal with kernel exceptions and answering prompts for user permissions for data folders and whatnot. They need to really streamline and automate the Mac software deployment.

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CH
BigFix Admin at a performing arts with 10,001+ employees

I would like better support on the backend.

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JL
CEO at Verve Industrial Solutions

I would like to see different types of reporting and the ability to integrate closer with the cloud. 

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NU
Technology Engineer at a retailer with 1,001-5,000 employees

The self-service application seems to need some work to replace the client UI. There are a lot of pop-ups if you use a baseline as the object that you're setting to a workstation. Unless you're using web UI, the message is not customizable in the user notification.

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it_user676362 - PeerSpot reviewer
Senior Consultant at a tech services company with 10,001+ employees

IBM has been heavily focused on adding and improving features to the tool, especially with new components like IBM BigFix Detect. While all these new features are great and provide useful information, IBM has not focused on the Web Reports capabilities. This is not to say that the Web Reports is bad, but at this time, it is currently the weakest part to me. IBM has also introduced the BigFix Web UI, which is a start to addressing the web based reporting. I believe that this is going to be the direction to modernize the web reporting capabilities along with providing a web based console.

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it_user634896 - PeerSpot reviewer
Senior Systems Engineer at a tech vendor with 1,001-5,000 employees

Providing information about areas with room for improvement is tough. I recently attended a roadmap session, and they're pretty much addressing a lot of the stuff we have.

I would like to see more automation, and that's the name of the game. That's our world: automation. I would like to see a way in which we could simplify things even further, so it would be almost like automation on top of automation. It's kind of a funny idea.

But if you have a solution to patch things, then we're going to automate the patching. That makes sense. Then we're going to automate the automation. That's pretty impressive.

When you look at the console of the tool, it is very basic. But basic can be good, too. Too much information is just going to convolute anything. It is just all text-based and it's kind of ugly, but you don't need it to be pretty either.

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JS
Technical Engineer at a individual & family service with 10,001+ employees

I would like to see for it to be a little easier for new users to be able to learn and create relevant statements. In my opinion, that's the hardest part for bringing on new people that haven't had BigFix experience. Being able to have easier ways to build relevance in ActionScript would be the biggest improvement I'd like to see.

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SM
IT Operations Manager at a tech services company with 10,001+ employees
  • OSD and other features listed in SCCM, like desired configuration management
  • Internet-based client management
  • Offline patching of virtual machines
  • Network Access Protection (NAP) technologies to prevent computers with vulnerabilities from gaining access to networks.
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BC
Founder at CyFIR

I'd like to see better API integration with BigFix. We have some tremendous API capability inside of CyFIR and the ability to take textual search results, for example, and bring that back into the BigFix dashboard. This would be of extreme interest to us and our customers. 

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it_user634815 - PeerSpot reviewer
IT Specialist with 5,001-10,000 employees

We are looking for better images for third-party operations like article databases, for example, other article application servers, and the SAP applications. We appreciate that BigFix can produce a better image for everything on a single product.

Also, the web console could be improved as we need to use it more than the desktop console.

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AL
Systems Analyst at a university with 10,001+ employees

I'd definitely like to see additional feature parody in the web UI versus the console. There are certain things that you can only do in the console and they're very cumbersome to do, like secure parameters, for example. That's definitely something that has a wide degree of utility but it needs to be easier to surface. At this particular juncture between the transition, between the Legacy console and the web UI, it's hard to justify dealing with the cumbersome aspects of the Legacy console when theoretically everything's been through the web UI.

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Ravi Khanchandani - PeerSpot reviewer
Founder Director at Techsa Services
  • Relay selection and availability needs improvement as an incorrect relay selected can cause network chokes.
  • Client reporting to the console is a minor issue but definitely needs improvement.
  • Reporting needs to be enhanced with maybe a simple GUI based report generator with drag and drop features to create a custom report. The current mechanism is a bit clunky by use of filters.  
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BO
IT Engineer at a pharma/biotech company with 1,001-5,000 employees

I would like to see integration of user security between the different products to be improved. There's separate security for compliance, separate security for web reports, and the console, and you have to manage those things separately. 

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it_user634929 - PeerSpot reviewer
It Compliance Specialist at a leisure / travel company with 10,001+ employees

Scalability is big for us. To be able to scale faster and quicker, with more people coming in. Probably, more of a cloud initiative presence would be good, possibly as a SaaS, that would be amazing. Yeah, I think that's what we are looking for.

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it_user634833 - PeerSpot reviewer
Admin at a tech services company with 10,001+ employees

The feature that I would like them to implement is for the command line and I know this is probably against the design. We come from the command line and sometimes, you want to talk to the agent in real time. Seems like now with the new BigFix CLI, it's heading in that direction. It's something that we've been craving for, because sometimes you want to just talk to this agent and not have to wait. You just want to discuss things with them and get the result back. That will be great. Still, you have to dance around and probably do some voodoo in order to get that data back. We come from the old framework, in which you send a command and get your return back. This kind of power is gone in BigFix, but we love all the other stuff.

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DM
Server Systems Engineer

It's not perfect, but it's close. There are some things here or there, for instance if you get down to the small details, such as if you could deploy and action it a different way, or you selected multiple endpoints and then from there, selected a right-click and deployed something from it, instead of the normal way etc.

If you could select one particular endpoint, look in the applicable fixlets, and then deploy an action from there, it would be helpful.

Of course there are many ways to achieve these aims, and you can't satisfy every possible little change here or there for everybody, these are just things that we've talked about or thrown out there in our environment.

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MY
Senior System Engineer at Platin Bilisim

BigFix should consider giving organizations in Turkey a lower price.

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AK
System Administrator at a university with 10,001+ employees

I would like to see: 

  • More custom content
  • Better content for Mac 
  • Automated patching. They have this but I'm looking for improvements.
  • Automated baselines for patching.
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it_user634920 - PeerSpot reviewer
System Engineer at a wireless company with 5,001-10,000 employees

Probably, there is need to just expand the WebUI and make it a full management console and really deprecate the Windows-based command console. They should definitely update the web reports to make it up to the executive level, something I'd actually want to show them, i.e., instead of having to rebuild everything outside in Excel.

In brief, it needs to expand the WebUI, get more granular permissions and then just getting web reports, that are on par with the year we're in.

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it_user476493 - PeerSpot reviewer
Senior Implementation Analyst at a tech vendor with 1,001-5,000 employees

We would like to see more of the extended reporting feature. It would help the technical teams, so as to drill down into the reports further.

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it_user634935 - PeerSpot reviewer
Infrastructure Solutions Architect at a healthcare company with 10,001+ employees

We use it on the AIX. I think it worked fine. I work on the AIX and we are still in the testing period, so it would be interesting to see, if there's an issue with it. But, the team that does most of the automation thinks that it should work fine. Because they didn't see any issues with Linux, they don't see any issues with the AIX either.

Maybe, if they could provide a better GUI, it would be a nice thing to have.

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AY
Banker at a financial services firm with 10,001+ employees

BixFix is good, but they have to update the product. For example, we need AI, ML, and IIT. We also want to edit the discovery of our assets less.

There are some status problems we can't really call a bug. We want them to improve and offer these things. I want a Manager of Manager. I also want to see the multiple control and a multiple report format. I want to get the whole report within a single console.

It's like you have a simple car and you want to buy a BMW. A simple car also works, and every car has four wheels. But we all want more power, to be more agile, and receive more status updates.

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it_user634818 - PeerSpot reviewer
IT Security Analyst at a tech services company with 10,001+ employees

I would probably just say the user interface and the web portal option. They came up with a GUI interface to use on the web, so it's very user-friendly. It's good for your lower level operators. Maybe a little more up-to-date interface would be better. It still has an older interface on the console.

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RF
IT Manager at a hospitality company with 10,001+ employees

We would like to see enhancement of the web UI.

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it_user634893 - PeerSpot reviewer
Senior System Admin at a tech vendor with 1,001-5,000 employees

Simulators could be introduced.

None that I can think of. It does what we purchased it for. So, there isn't really anything that I can think of to add to it.

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it_user634956 - PeerSpot reviewer
Lead Compliance Architect

I would like to see more multithreading, which I understand comes, clustering and we may end up doing some container-related work with Bluemix and lead some of that effort to allow us to scale on demand. Because there are times when you have a zero day and with our size and scale – we have a very large relay environment – it'd be nice to be able to scale on demand but as an enterprise, see it as one relay instead of several hundred. We'd like to be able to see everything be more integrated in the universe of BigFix with other tools. It seems like that's the direction it's going, in their original vision of having a single-agent type of approach, but we'd also like to remove some of the complexity by having more clustering and DR capabilities built in to the tool.

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IF
Infrastructure Specialist at Altshuler Shaham

I would like to see the Self Service section made more user-friendly.

With respect to OSD, I would like to control the task sequence competently from the BigFix console.

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it_user765258 - PeerSpot reviewer
Rational Architect, BigFix & MobileFirst Protect Technical Presales at a tech services company with 1,001-5,000 employees

The new EDR (Endpoint Detection and Response) feature, Detect, is new and still needs a few updates. This is close to being a great addition to help when an attack has occurred.

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it_user634902 - PeerSpot reviewer
Assistant VP at a tech vendor with 10,001+ employees

Maybe they could introduce a preview of what is going to happen next, because generally what the project is doing is just asking you to execute some actions. I'd like to see a pop-up which says you are expected to do this or that and then I can decide if I have to do that today.

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MP
System Analysis at a healthcare company with 10,001+ employees

I'm looking for them to make big web UI improvements.

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RH
Performance & Monitoring Lead at NCR Corporation

We would like to see a different license plan, e.g. to include features from lifecycle with Patch Management, as an example.

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it_user763848 - PeerSpot reviewer
Project Engineer at a tech services company with 10,001+ employees

The tool should be more friendly in terms of Web UI and should be having better vulnerability scanning mechanisms so a third-party application is not required to fulfill that aspect.

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FM
Systems Administrator at a tech services company with 1,001-5,000 employees

I would like to see improvements in the web UI program and also a BigFix console for Mac OS.

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it_user765255 - PeerSpot reviewer
Senior Desktop Engineer at a tech services company with 501-1,000 employees

We need a much better multi-tenant option. 

We had 60 plus divisions and there was no real way to effectively give those people the help at the division sufficient rights within the console to see just their responsibilities. We wanted Bob at one of our divisions to have console access and only be able to manage his computers. We were not able to find a way to effectively do this. They had a web console that did not really handle our needs. 

My current company is a consulting firm. If they had a better way to have multi-tenant access, this could be a product that could potentially do great good for us. As it was, when I last used it, it would not work for us without setting up a new instance for every customer we manage. Not really effective for our needs.

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UK
Information Security Analyst at Cleveland Clinic
  • Complex design and administration
  • Offline management
  • Remote support on unsupported platforms
  • A large infrastructure required to implement for a medium-sized organization
  • Also, I would like to see if BigFix could be application aware for more in-depth compliance and reporting.
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OU
Technical Consultant at activedge

Upgrading from an Evaluation license to a production license is not error free. Managed endpoints still gets stuck with the evaluation masthead and as such would not let you execute actions outside the BigFix management client maintenance actions. This needs to be improved

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TT
Director of Security Solutions at a tech services company with 51-200 employees

The one feature that I would have like to see included (I know it is coming in the next release), is the block function of the newly announced BigFix Detect module.

In my opinion, the products are on the right track and we've had great success with them.

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MF
CTO at LE GROUPE NOVA

The remote software installation could be better. I would also like to see mobile device management within the BigFix itself. I would also like to have GlobalProtect management.

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NK
Talent Acquisition Executive at a consultancy with 1,001-5,000 employees

I would like to see a system to erase a virus and then create an analysis to find a virus. This would be a nice additional feature for the product.

In addition, sometimes there is a lag time for our users.

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it_user763842 - PeerSpot reviewer
Manager of Outsourcing Projects Department & ISO20000, ISO27001, ISO22301 Management Representative at a tech services company with 501-1,000 employees

There is no support for patch management on SLES on IBM pSeries (only the Intel platform is supported). This should be improved as soon as possible. It is a stopper for us to roll-out BigFix to all datacenter servers (500+).

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it_user920145 - PeerSpot reviewer
Project Lead at a tech services company with 201-500 employees

The first and foremost thing that I would like to see improved is the insight into the right-click menu context itself. The second thing is that IBM has sold IBM BigFix to another company. That's negative feedback that we can give them. For the next quarter, BigFix will not be a part of IBM. That's another drawback that we are going to see. 

I would request them to build robots, or an easier way for integration with other tools, like ITSM tools.

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TR
IT Architect at a tech services company with 11-50 employees

It's not an easy question as it provides all of the things we need. It meets our requirements.

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it_user573 - PeerSpot reviewer
Tech Support Staff at a tech company with 51-200 employees
There is limited support or assistance when creating new deployment tasks. View full review »
Buyer's Guide
BigFix
March 2024
Learn what your peers think about BigFix. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.