CEO at a tech services company with 51-200 employees
Real User
Helpful support, and good Instant On features, but the pricing needs to be better
Pros and Cons
  • "The most valuable features are the Instant On capabilities, including the controller."
  • "They should have more support for implementing Aruba Wireless in Smart Cities and outdoor applications."

What is our primary use case?

We are a solution provider and Aruba Wireless is one of the products that we implement for our clients. It provides wireless network access to local users.

One of our implementations is in a hospital, and we have also installed it in a few government offices.

What is most valuable?

The most valuable features are the Instant On capabilities, including the controller. You don't need to have a separate controller.

What needs improvement?

They should have more support for implementing Aruba Wireless in Smart Cities and outdoor applications.

The price of this product could be improved.

For how long have I used the solution?

I have been working with Aruba Wireless products for more than five years.

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Aruba Wireless
April 2024
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What do I think about the stability of the solution?

Aruba Wireless is a stable product.

What do I think about the scalability of the solution?

This solution scales easily.

How are customer service and support?

The technical support is helpful.

How was the initial setup?

The initial setup was not difficult. We had an issue during the implementation, but we fixed it when we contacted support.

What's my experience with pricing, setup cost, and licensing?

My main concern about this product is the price. The cost is causing me to look at other vendors and competing products.

Which other solutions did I evaluate?

I am currently looking into dealing with similar products from Huawei. In our market, we are competing with other implementors.

What other advice do I have?

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Network Administrator at a university with 1,001-5,000 employees
Vendor
The access points support a high number of connected clients
Pros and Cons
  • "The initial setup was very easy and intuitive."
  • "The access points support a high number of connected clients."

    How has it helped my organization?

    The APs has a very competitive price and the functionality is really good. I have installed them in buildings made of stone and the signal goes through the walls with no problem. I also use this equipment for very big classrooms and it works great.

    What is most valuable?

    • The antenna’s gain: It is really powerful. 
    • The access points support a high number of connected clients. 
    • It has an easy configuration wizard.

    What needs improvement?

    Price.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    Not really.

    What do I think about the scalability of the solution?

    Not really, it has supported all the protocols that I have needed.

    How are customer service and technical support?

    Technical support is very good.

    Which solution did I use previously and why did I switch?

    I have used Cisco, Ruckus, D-Link, and Proxim. Aruba is equal or better than Cisco. The price and performance were the reason for the change.

    How was the initial setup?

    The initial setup was very easy and intuitive.

    What's my experience with pricing, setup cost, and licensing?

    Pricing is very competitive.

    Which other solutions did I evaluate?

    I tried Cisco, Ruckus, Proxim, and Juniper.

    What other advice do I have?

    Try it. It works fine.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Aruba Wireless
    April 2024
    Learn what your peers think about Aruba Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
    768,924 professionals have used our research since 2012.
    it_user184704 - PeerSpot reviewer
    Channel System Engineer-MEA at a tech services company with 501-1,000 employees
    Consultant
    ​Easy to deploy. I especially like the Adaptive Radio Management feature.

    What is most valuable?

    Adaptive Radio Management

    How has it helped my organization?

    We're a VAR and it's our best selling solution.

    For how long have I used the solution?

    Two years.

    What was my experience with deployment of the solution?

    No issues encountered.

    What do I think about the stability of the solution?

    No issues encountered.

    What do I think about the scalability of the solution?

    No issues encountered.

    How are customer service and technical support?

    Customer Service:

    Fast response and professional teams. You can add new patches to match your requirements.

    Technical Support:

    Fast response and professional teams. You can add new patches to match your requirements.

    Which solution did I use previously and why did I switch?

    No previous solution used.

    How was the initial setup?

    It is straightforward.

    What about the implementation team?

    We used a vendor team and their level of experience was excellent.

    What other advice do I have?

    Aruba focuses on high-end WLAN technologies. They are now certified with many other vendors to be used in conjunction with their products. It is easy to deploy and there are many other benefits.

    Disclosure: My company has a business relationship with this vendor other than being a customer: we're a VAR
    PeerSpot user
    it_user375078 - PeerSpot reviewer
    it_user375078Senior Network Engineer/Mobility Specialist at CCSI - Contemporary Computer Services, Inc.
    Real User

    Adaptive radio management is key!

    it_user177036 - PeerSpot reviewer
    Professional Services Engineer at a tech services company with 51-200 employees
    Consultant
    Has more features than other wireless solutions. Additional troubleshooting capabilities for ClearPass could help.

    What is most valuable?

    The Wireless Controller's firewall feature and the ClearPass Access Management product's NAC feature.

    How has it helped my organization?

    As of now, we are utilising the existing features of the product and it satisfies all our requirement.

    What needs improvement?

    Additional troubleshooting capabilities for the ClearPass product.

    For how long have I used the solution?

    2 years.

    What was my experience with deployment of the solution?

    None yet.

    What do I think about the stability of the solution?

    None yet.v

    What do I think about the scalability of the solution?

    None yet.

    How are customer service and technical support?

    Customer Service:

    10/10

    Technical Support:

    10/10

    Which solution did I use previously and why did I switch?

    Previously was using Meru and switched due to additional features and functionality in the Aruba products.

    What other advice do I have?

    The Aruba product has more features than the other competitive wireless solutions available in this domain. Product has good stability.

    Disclosure: My company has a business relationship with this vendor other than being a customer: We are an Aruba Partner
    PeerSpot user
    it_user837513 - PeerSpot reviewer
    Senior Network Engineer at a consultancy with 1,001-5,000 employees
    Consultant
    Contains multiple solutions like Guest, NAC, AAA; quick support too
    Pros and Cons
    • "ClearPass is a unique product that contains multiple solutions like BYOD, Guest, NAC, AAA, UEBA, etc. There is also quick support from Aruba TAC."
    • "Access point mounting options could be better."

    What is our primary use case?

    Enterprise wireless for employees includes multiple wireless controllers, ClearPass Policy Manager, and wireless access points.

    How has it helped my organization?

    ClearPass is user friendly for managing the entire solution.

    What is most valuable?

    ClearPass is a unique product that contains multiple solutions like BYOD, Guest, NAC, AAA, UEBA, etc. There is also quick support from Aruba TAC.

    What needs improvement?

    Access point mounting options.

    For how long have I used the solution?

    More than five years.

    What do I think about the stability of the solution?

    None. The product is very stable.

    What do I think about the scalability of the solution?

    None. Never seen a scalability issue.

    How are customer service and technical support?

    Excellent.

    Which solution did I use previously and why did I switch?

    None. Aruba Wireless was the first and has remained til today.

    How was the initial setup?

    You need training on configuration of Aruba products since it deals with a vast range of technology apart from wireless.

    What's my experience with pricing, setup cost, and licensing?

    A recent change is that ClearPass licensing is superb. It counts user-based instead of device-based, for BYOD on-boarding.

    Which other solutions did I evaluate?

    Cisco.

    What other advice do I have?

    Excellent support and stable product.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user361494 - PeerSpot reviewer
    Systems Analysts at a university with 1,001-5,000 employees
    Vendor
    We can now see how many devices and how many users are on our network and where the usage hotspots are.

    Valuable Features

    We were coming from a first-generation wireless network, and now I can use RF optimization for controllers. This is a major advancement for us and we're much happier for having it.

    Improvements to My Organization

    We can now see how many devices and how many users are on our network and where the usage hotspots are. Previously, we didn't have any data of this type, which now allows us to better plan our network.

    Room for Improvement

    I'd like more specific details of each user.

    Use of Solution

    We just put it into production and in the coming weeks we will receive our new access points.

    Deployment Issues

    Deploying it is no problem.

    Stability Issues

    We've had some issues with stability for Mac and iOS users where we've had to disconnect. There may be configuration issues, but I'm not sure.

    Scalability Issues

    We're planning for 300 access points, and right now we only have six. We have older HP products, but once we get our new access points, we should be able to scale without problems.

    Customer Service and Technical Support

    Technical support is very, very good. They've supported us with everything that we need.

    Initial Setup

    The initial setup was straightforward. We have some prior experiences with various types of access-point networks, so it was not an issue.

    Other Advice

    Make sure you plan ahead of time.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    PeerSpot user
    Network Engineer at a tech services company with 51-200 employees
    Consultant
    A Good Wireless LAN Solution

    What is most valuable?

    1. The Integrated firewall

    2. The captive portal authentication for guests

    3. The modular configuration system (by profile and)

    3. AppRF new system (from ArubaOS version 6.4)

    4. Mutli-site Architecture (master local architecture)

    5. Advantageous licensing system (by Access point and not by user, the license server feature from version 6.3).

    What needs improvement?

    1. The new version is not stable.

    2. Teintroduce the Visuel-RF mapping system in the Aruba controllers.

    3. Download the firmware without a support account

    4. stabilization of clearpass

    5. Prepare documentation that handles concepts and not "how to"

    For how long have I used the solution?

    2 years

    What was my experience with deployment of the solution?

    Yes, but generally with the new OS version and with ClearPass.

    What do I think about the stability of the solution?

    Not really.

    What do I think about the scalability of the solution?

    It is a scalable product, but it does not have a Virtual version of the controller.

    How are customer service and technical support?

    Customer Service:

    No idea, i do not deal with them.

    Technical Support:

    75%

    Which solution did I use previously and why did I switch?

    No, Aruba WLAN was my first experience with WLAN solutions and is unique.

    How was the initial setup?

    I think the setup and the configuration of Aruba is complex.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user930345 - PeerSpot reviewer
    Administración TIC at SMB Technology Partners
    User
    Helps us have better control over what is happening in our network
    Pros and Cons
    • "It helps the user to have a better vision of what is happening in their network."
    • "They should provide usage guides and solutions to frequent problems."

    What is our primary use case?

    • A solution to problems for end users with friendly and easy to use work environments.
    • It helps the user to have a better vision of what is happening in their network.

    How has it helped my organization?

    We have begun implementing its infrastructure, and it has helped us have better control of our wireless network.

    What is most valuable?

    • Aruba Central
    • The easy use of APs
    • It has helped us have better control over what is happening in our network. 
    • User management has helped us control their access and bandwidth on our network traffic.

    What needs improvement?

    • They should provide usage guides and solutions to frequent problems.
    • A telephone line dedicated to technical support for not-so-skilled users.

    For how long have I used the solution?

    Still implementing.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
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    Updated: April 2024
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