I use the solution for API management. I use Amazon API Gateway for SQL Server Stretch Database.
Deputy Manager - Radio Frequency Planning at a tech services company with 201-500 employees
A stable solution with an exceptional uptime
Pros and Cons
- "The most valuable feature of the solution is that it is a stable solution with an uptime of 99.99 percent."
- "Amazon API Gateway needs to focus on minimizing latency."
What is our primary use case?
What is most valuable?
The most valuable feature of the solution is that it is a stable solution with an uptime of 99.99 percent.
What needs improvement?
Amazon API Gateway is expensive, making it one of the product's shortcomings where improvements are required.
Amazon API Gateway needs to focus on minimizing latency.
For how long have I used the solution?
I have been using Amazon API Gateway for a year.
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What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. Scalability-wise, I rate the solution a nine out of ten.
Around ten employees in my company use the solution.
Considering that my organization is closed as of now, I can't comment on whether there are plans to increase the use of the solution in the company.
How are customer service and support?
I have experience with the solution's technical support.
Which solution did I use previously and why did I switch?
Apart from the cloud services offered by Amazon and Google, our company has not used any other products.
How was the initial setup?
The product's initial setup phase was not complex.
At first, my company needed to deal with Amazon's authentication requirements, after which we put all our information in Amazon API Gateway. Then, we run the setup file and add the attribute data before we can finally operate it in our company.
The solution is deployed on the cloud.
The solution can be deployed in two hours.
Five technicians are sufficient to take care of the deployment and maintenance of the product.
What about the implementation team?
My company sought an integrator's help to carry out the product's installation process.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive. Though the product was previously available at a cheap rate, nowadays it is expensive.
What other advice do I have?
Amazon is the number one cloud service provider in the world.
I recommend the solution to others since it is a good product.
The benefit that I have experienced from using the solution stems from the fact that it is a secure and reliable product to use.
I rate the overall product a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Engineer at a tech company with 11-50 employees
Has efficient scalability and robust authentication features
Pros and Cons
- "It is a stable solution."
- "Its support for SAM integration could be made more accessible."
What is our primary use case?
We use the solution as a gateway between the front-end and the back-end. It helps us setup proper authentication and provides a neat and easily configurable view of our application's public interface.
How has it helped my organization?
We decided to connect our Lambda functions to the solution. Its authentication feature helps us secure the APIs.
What is most valuable?
The solution has the best scalability. We can add as many endpoints as required. Also, we can authenticate using API keys and Lambda authorizers. In addition, there are three types of gateways, HTTP, Rest API, and Web Sockets. Out of them, Rest API provides robust and more secure authentication features whereas Web Sockets enable two-way communication which is helpful to implement a chat application.
What needs improvement?
The solution's configuration for API gateways using SAM and CloudFormation templates could be more accessible.
For how long have I used the solution?
We have been using the solution for more than a year.
What do I think about the stability of the solution?
It is a stable solution. However, sometimes it takes a minute to respond after the first deployment. But, once it starts, it never fails.
What do I think about the scalability of the solution?
It is a scalable solution. We have five users in our organization.
How was the initial setup?
The solution's initial setup process is easy.
What other advice do I have?
I rate the solution a ten out of ten.
I advise others to use Lambda authorizer instead of API key-based authorization for more secure keys. It will help them use different tokens per customer.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Amazon API Gateway
January 2026
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AVP at a paper AND forest products with 1,001-5,000 employees
Highly stable solution that provides good management features
Pros and Cons
- "It allows us to expose our APIs and provides tools for managing them."
- "I believe better governance and monitoring features would be beneficial."
What is our primary use case?
So we are using Amazon API Gateway in our application. It allows us to expose our APIs and provides tools for managing them.
What needs improvement?
As for improvements, I haven't fully explored Amazon API Gateway yet, but I believe better governance and monitoring features would be beneficial.
We are also interested in telemetry, analytics, and other features that are important for our API management. I would appreciate more comprehensive telemetry information, diagnostics, and improved monitoring capabilities for the services and endpoints.
For how long have I used the solution?
We have been using Amazon API Gateway for more than a year or two. We are using the latest version.
What do I think about the stability of the solution?
It is a stable solution. I would rate the stability an eight out of ten. It has been working quite well so far.
What do I think about the scalability of the solution?
There are over thousand users in our organization using this solution. So, I would say it is a scalable solution.
Which solution did I use previously and why did I switch?
We currently have most of the features we need. However, we are evaluating different commercial options and considering reaching out to MuleSoft and Kong for further discussions.
How was the initial setup?
The initial setup is straightforward. It's not overly complex. Setting up Amazon API Gateway is fairly easy, and most of our requirements are well supported by the platform.
We have an in-house team to maintain the solution.
Which other solutions did I evaluate?
I have worked with various API gateways. For example, I have experience with the Azure API gateway and also the AWS API gateway. However, we are currently planning to migrate to an enterprise-level solution, so we are evaluating MuleSoft's Telecom API.
The simple API setup is good enough for us, but we are looking for more advanced features in enterprise-level API management. We are planning to transition to a different API gateway.
What other advice do I have?
Overall, I would rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
DevOps Engineer/SRE - AWS at a engineering company with 1-10 employees
Works well with AWS with easy multi-region integration and connectivity
Pros and Cons
- "The Cognito authorization integration is very useful, along with the easy multi-region integration and connectivity with various AWS services like SQS, SNS, and Lambda functions."
- "An interface more friendly for new users would be helpful."
What is our primary use case?
I use API Gateway to trigger Lambda functions, manage S3 objects, and direct traffic for my web applications. Everything I use is integrated with the API Gateway.
How has it helped my organization?
API Gateway has simplified integrating different AWS services for deploying applications, providing a streamlined approach.
What is most valuable?
The Cognito authorization integration is very useful, along with the easy multi-region integration and connectivity with various AWS services like SQS, SNS, and Lambda functions.
What needs improvement?
API Gateway could be more user-friendly, especially in defining routes for new users. A friend of mine had difficulty with understanding where the API Gateway stages were and whether they were deployed. An interface more friendly for new users would be helpful.
For how long have I used the solution?
I have been using AWS services for a long time, possibly ten years.
What do I think about the stability of the solution?
I do not remember any issues or problems with the stability.
Which solution did I use previously and why did I switch?
I did not use a different solution before API Gateway. Implementing an API outside AWS is more challenging, so API Gateway has made things much easier for me.
What's my experience with pricing, setup cost, and licensing?
It is a really cheap product, but if used incorrectly, it can become expensive. Balancing your charges is crucial to control the costs.
What other advice do I have?
I'd rate the solution ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical architect at a consultancy with 10,001+ employees
Easy to set up, integrates well with AWS services and is reliable
Pros and Cons
- "t is easy for integrations if it is deployed in AWS Services."
- "We would like to see more UI-based monitoring."
What is our primary use case?
Our use case is we have some internal APIs that we need to expose to the outside world. Via API Gateway, we expose those APIs to the external world.
What is most valuable?
It is easy for integrations if it is deployed in AWS Services.
The setup is very simple.
It is stable and reliable.
It can scale well.
What needs improvement?
We would like to see more UI-based monitoring.
For how long have I used the solution?
I've been using API Gateway for around six months.
What do I think about the stability of the solution?
It's a stable, reliable product. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We can scale the product. it's not a problem if we need to expand it.
The solution was just recently deployed. We have about 1,000 new users on it. When were are fully operational, we will have about 10,000 users on the solution. We are still in the process of expanding usage.
How are customer service and support?
We've never had to reach out to technical support. Therefore, I cannot speak to how helpful or responsive they are.
Which solution did I use previously and why did I switch?
We also use Apigee from Google.
We didn't switch from anything. This was a new requirement. Since all of our components are in AWS, we took the AWS API Gateway solution to make it easy for integration for all other AWS components.
How was the initial setup?
The solution offers an easy initial setup.
It takes two weeks to deploy the solution.
We only need about two individuals to handle any maintenance tasks. We may need up to six people once we are fully up and running. We'll need one manager, two administrators, and two people for support.
What about the implementation team?
We did the implementation in-house. We did not need outside assistance from consultants or integrators. We had people on our team that could do it.
Which other solutions did I evaluate?
We did evaluate other options before choosing this solution.
What other advice do I have?
I'd recommend the solution to other users and companies. If you are using AWS components, then it is a good product.
I'd rate the product eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Architect at a tech services company with 201-500 employees
Can be easily deployed but needs to improve in the area of pricing
Pros and Cons
- "It is a stable solution."
- "The product's high price is an area of concern where improvements are required."
What is our primary use case?
I use the solution in my company for microservices architecture. I have five years of experience with Amazon and Tenable. I see many services offered by Amazon.
What needs improvement?
The product's high price is an area of concern where improvements are required.
For how long have I used the solution?
I have been using Amazon API Gateway for three years.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution. My company uses the autoscaling features of the product.
How are customer service and support?
Sometimes, my company contacts technical support for solutions. The technical support team is very quick to respond to our company.
How was the initial setup?
The product's deployment phase was easy, especially if you use Terraform, which can help automate the deployment process.
What's my experience with pricing, setup cost, and licensing?
The product is expensive.
What other advice do I have?
Speaking about how Amazon API Gateway has facilitated cloud application integration, I use the tool since I want to look at the microservices it offers. I use many of the microservices offered by the product, along with Kubernetes and Lambda.
In terms of securing APIs, I can handle a lot of services on the desktop and also manage the load-balancing part.
My company uses the dashboards provided by the product for API monitoring.
I recommend the product to those who plan to use it.
I recommend the product because it offers many microservices for infrastructures. It can be deployed quickly. The tool can be very expensive. The product is strong when it comes to its autoscaling features and Lambda-related functionalities.
I rate the tool a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director at a tech services company with 51-200 employees
App building platform that plays an important role in security and the scanning of data
Pros and Cons
- "All information and data needs to be sanitized before it enters a private domain and we use this solution to do this."
- "From a use cases perspective, you need to have an internal and external gateway. AWS can only handle external traffic so has to be used together with another solution."
What is our primary use case?
The gateway is the first layer of protection. When traffic comes in, we need to complete a couple of validation steps such as adding a rate limit. We then scan documents for viruses and upload them. All information and data needs to be sanitized before it enters a private domain and we use this solution to do this.
What is most valuable?
The most valuable feature of this solution is the SQL injection.
What needs improvement?
The UI and UX of this solution could be improved. From a use cases perspective, you need to have an internal and external gateway. AWS can only handle external traffic so has to be used together with another solution.
For how long have I used the solution?
We have been using this solution for two years.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution.
How are customer service and support?
A lot of learning materials are available and it is easier than it used to be to use. Previously you needed to pay for support.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is straightforward. From security perspective, it takes time to get everything approved.
Which other solutions did I evaluate?
Huawei has their own version of API Gateway, which is equivalent or better than AWS in some cases. It is pre integrated with standard security features.
What other advice do I have?
The suitability of this solution depends on an organization's use case and architecture.
I would rate this solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Independent Technology Consultant - Financial Softwares at a tech services company with 51-200 employees
User-friendly, easy to set up, and has a knowledgeable technical support team
Pros and Cons
- "What I like best about Amazon API Gateway is that it's simple to use, easy to set up, and you can quickly get it up and running. It's a very user-friendly solution. I also didn't experience any issues in terms of Amazon API Gateway interface, integration, or monitoring. The solution runs smoothly."
- "Currently, I'm not facing any issues with Amazon API Gateway, which satisfies my requirements. I'm pretty happy with what Amazon API Gateway offers, but as its pricing is on the higher side, that's one area for improvement in the solution. What I'd like to see in the next release of Amazon API Gateway is an improvement in the status checks you get from the monitoring feature of the solution. Currently, you get the number of requests received, the number of reports, etc., but if there are more details than what's given by Amazon API Gateway, that will improve the solution."
What is our primary use case?
We're using Amazon API Gateway for API management.
What is most valuable?
What I like best about Amazon API Gateway is that it's simple to use, easy to set up, and you can quickly get it up and running. It's a very user-friendly solution.
I also didn't experience any issues in terms of Amazon API Gateway interface, integration, or monitoring. The solution runs smoothly.
What needs improvement?
Currently, I'm not facing any issues with Amazon API Gateway, which satisfies my requirements. I'm pretty happy with what Amazon API Gateway offers, but as its pricing is on the higher side, that's one area for improvement in the solution.
What I'd like to see in the next release of Amazon API Gateway is an improvement in the status checks you get from the monitoring feature of the solution. Currently, you get the number of requests received, the number of reports, etc., but if there are more details than what's given by Amazon API Gateway, that will improve the solution.
For how long have I used the solution?
I've been using Amazon API Gateway for around a year.
What do I think about the stability of the solution?
Amazon API Gateway is a very stable solution.
What do I think about the scalability of the solution?
Amazon API Gateway is a scalable solution.
How are customer service and support?
Support for Amazon API Gateway is quite good. The support team is knowledgeable. I interacted with the support team only once, as it's a pretty stable solution, so I don't need much support, but the interaction I had with the team was professional.
On a scale of one to five, I'd rate overall support for Amazon API Gateway as four.
How was the initial setup?
The initial setup for Amazon API Gateway was easy. I would rate it as five on a scale of one to five.
What's my experience with pricing, setup cost, and licensing?
Amazon API Gateway has various pricing plans, but I cannot give the exact cost, though I can say that it's expensive. On a scale of one to five, I'd rate the pricing for Amazon API Gateway as two, as the solution is one of the most expensive products in the market for API management.
What other advice do I have?
My company has around three to four team members who use Amazon API Gateway, but the solution is also being used by many clients who connect to it and consume APIs.
Amazon API Gateway is being used daily.
I advise anyone looking into using Amazon API Gateway to go ahead and use the solution. Still, you should consider your load requirements and what you're looking for in a solution before making that decision.
My rating for Amazon API Gateway is nine out of ten.
I'm a customer of Amazon API Gateway.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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