If I take into consideration the past three to four years, during which I used the tool, I would say that some missing and external configurations were not possible in the product, and it was a bit difficult to manage.
Programmer at Ministry of Interior
Good for API lifecycle management
Pros and Cons
- "The product is really good when it comes to API lifecycle management, and it is not just something that includes the balancing part or the security aspect but also the routing and the fallback mechanism."
- "If I take into consideration the past three to four years, during which I used the tool, I would say that some missing and external configurations were not possible in the product, and it was a bit difficult to manage."
What needs improvement?
For how long have I used the solution?
I have been using Amazon API Gateway for more than five years. I am an implementer of the tool. I am a solution architect, specifically an enterprise architect whose role is to provide the best solution for organizations based on their requirements.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a seven or eight out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a seven out of ten.
My company's clients consist of medium-sized businesses that are looking for a solution.
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How are customer service and support?
Considering the time zone differences, there were times when my company had to wait for a day to get a response from the support team. I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The product's initial setup phase was difficult.
There was one more team in my company that was involved with AWS and the DevOps team, who were used to struggling with the product's initial setup process. As a solution architect, I found the product's initial setup process difficult.
The solution is deployed on a public cloud.
If you just take into consideration the application part during the setup process, it can be managed in minutes.
What's my experience with pricing, setup cost, and licensing?
The product can be described as a medium-priced solution, but its cost is higher than Azure.
What other advice do I have?
I am involved in the process of integrating Amazon API Gateway with microservices architecture.
I use REST for Amazon API Gateway.
Speaking about how Amazon API Gateway's caching feature has an impact on API performance, I would say that my company has its own caching mechanism written in Java. Even in AWS, our company uses a caching feature.
In terms of the product's authorization and access control features, I would say that there is a component in AWS that we can use. Among the three projects my company handles, for one of the projects, we used LDAP for authorization. In one of the projects handled by our company, we have used AWS as a component.
All the features of the product are good, but it all depends on the end users who need to accept the solution. If you you ask me, the cloud solutions are very good, irrespective of whether users go for AWS, Azure, or GCP.
Considering the monitoring and analytics feature in Amazon API Gateway, I would say that my company used the tool for analytics along with Microsoft, which we recently used for Spring Boot Actuator since it provides production-ready features, including health check metrics. My company also uses a third-party API for analytics purposes.
The monitoring and analytics feature in Amazon API Gateway was the reason I implemented microservices on AWS in some of my earlier projects with a different company. Presently, I work for the Ministry of Interior of Qatar, and we now want to move to microservices. I was involved in doing some research to figure out whether to choose Spring Boot or MicroProfile, an open-source service for microservices.
The product is really good when it comes to API lifecycle management, and it is not just something that includes the balancing part or the security aspect but also the routing and the fallback mechanism.
I recommend the product to those who plan to use it. When you go for a cloud solution, the main advantage is that users can choose not to have an infrastructure, where they may have to opt for a pay-as-you-go model. For small and medium-sized organizations, AWS, Azure, or GCP are fine. In my case, since I have an extensive database, I think it is good to go with Amazon API Gateway.
I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer

Software Developer 4 at WEX Inc. (NYSE: WEX)
A serverless application that can integrate with ECS and Lambda
Pros and Cons
- "Amazon API Gateway can integrate with ECS and Lambda."
- "Amazon API Gateway is not as complete as Apigee and needs to be improved by adding more features to become a more robust application."
What is our primary use case?
We use Amazon API Gateway to expose some APIs. I worked for three companies that mostly used API Gateway for exposed services and complex use cases like expose headers. The solution is used to personalize responses, provide more simulations, and facilitate communication between the services. The solution is also used to direct some requests to Lambda and ECS.
What is most valuable?
Amazon API Gateway can integrate with ECS and Lambda. With Amazon API Gateway, you can have massive integrations that are quickly integrated.
What needs improvement?
Amazon API Gateway is not as complete as Apigee and needs to be improved by adding more features to become a more robust application.
For some use cases, Apigee is more complete than Amazon API Gateway. With Apigee, you can integrate some endpoints with better latency. Apigee has the cloud EPG Microgateway resource, which can be put inside our Kubernetes cluster. Integration with Apigee can have more efficiency in terms of latency. Apigee is an enterprise architecture application wherein you can use a proxy.
For how long have I used the solution?
I have been using this solution for about three years.
What do I think about the stability of the solution?
Amazon API Gateway is a good solution that works well most of the time. With Amazon API Gateway, I've not encountered unavailability or any issue that became a disaster.
What do I think about the scalability of the solution?
You don't need to worry about the scalability of Amazon API Gateway because AWS takes responsibility for the solution's scalability.
How are customer service and support?
I opened some tickets for use cases integrating with Lambda, and the technical support was very good. Most companies I work with use an enterprise plan from AWS. You open a chat, have your response, know what to do or what is wrong, and can resolve the problem. Amazon API Gateway's technical support is very efficient.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have experience with Apigee.
How was the initial setup?
Amazon API Gateway is very easy to set up. You can create a platform template using ChatGPT or write one with your hands.
What about the implementation team?
My first Amazon API Gateway deployment took five to ten minutes. My boss requested me to expose the Lambda for internal use cases. I didn't have any experience with Amazon API Gateway at that moment, but I was able to expose the API, which was very, very easy.
In my previous company, they had a lot of people responsible for the solution's maintenance. Developers are responsible for personalizing the configurations inside Amazon API Gateway. They need to understand the requirements of the API and maximize site API. At that moment, I was responsible for having the permissions and putting the information in Amazon API Gateway. We need two or three people responsible for around 30 APIs and some developers.
What's my experience with pricing, setup cost, and licensing?
Since it's a serverless solution, Amazon API Gateway is not so expensive. The pricing depends on the number of requests you have in your API, but it is adjustable. Amazon API Gateway is very good in terms of price because other solutions have a specific key price you need to pay monthly. However, with Amazon API Gateway, you pay for what you use.
If you use minimum requests inside Amazon API Gateway, you have to pay one to five dollars. However, if you have a lot of APIs, you have to pay $ 200 to $ 500. The pricing depends on how many requests you have.
What other advice do I have?
If you use AWS services, do not hesitate to go for Amazon API Gateway. If you are not using AWS or if you are not AWS cloud-native, you can consider using other solutions like Apigee or Kong. If you are looking to have a serverless application, then you need to use it again.
Overall, I rate Amazon API Gateway an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Amazon API Gateway
July 2025

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Cloud Engineer at Levi Strauss & Co.
Affordable, quick to deploy, and reliable
Pros and Cons
- "It is easy to set up. It is also quick to deploy."
- "The solution could improve signature validation."
What is our primary use case?
We primarily use the solution as an API gateway. The APIs are managed by serverless applications. It's an API gateway from Layer 7.
What is most valuable?
The integration with Comdata is very good.
The product is affordable.
It is easy to set up. It is also quick to deploy.
The solution is reliable. It is very stable.
The solution can scale well.
What needs improvement?
The solution could improve signature validation. They should offer signature validation if there is any request. There needs to be some sort of mechanism. They need to be able to validate the signature at the API gateway level.
For how long have I used the solution?
I've used the solution for about three years.
What do I think about the stability of the solution?
The solution is stable and reliable. There are no bugs or glitches. There are no improvements needed. The performance is good.
What do I think about the scalability of the solution?
The solution is scalable. There's no problem if we need to expand. We have around 600 APIs working right now. We have plans to increase usage in the future.
Which solution did I use previously and why did I switch?
I did not use any other solution previously.
How was the initial setup?
There are multiple ways to set up the solution. It's very simple and straightforward.
The deployment shouldn't take too long, depending on the requirements. We can do it in just a minute. The work is very minimal.
First, we set up the routes and set them up with the network, and in terms of integration, if there are any authentications needed, we do that as well.
We do not need many staff members to handle deployment and maintenance.
What about the implementation team?
We can handle the setup ourselves. It's very easy.
What was our ROI?
We've seen value in using the solution. It is worth the money.
What's my experience with pricing, setup cost, and licensing?
The licensing is paid monthly. It's a minimal charge. It is very affordable. There are no extra costs.
Which other solutions did I evaluate?
We did not evaluate other options.
What other advice do I have?
I am an end-user.
I've been using the latest version of the solution.
I highly recommend the product.
I'd rate the product ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
DevOps Engineer/SRE - AWS at Lavoro autom inf e com ltda
Works well with AWS with easy multi-region integration and connectivity
Pros and Cons
- "The Cognito authorization integration is very useful, along with the easy multi-region integration and connectivity with various AWS services like SQS, SNS, and Lambda functions."
- "An interface more friendly for new users would be helpful."
What is our primary use case?
I use API Gateway to trigger Lambda functions, manage S3 objects, and direct traffic for my web applications. Everything I use is integrated with the API Gateway.
How has it helped my organization?
API Gateway has simplified integrating different AWS services for deploying applications, providing a streamlined approach.
What is most valuable?
The Cognito authorization integration is very useful, along with the easy multi-region integration and connectivity with various AWS services like SQS, SNS, and Lambda functions.
What needs improvement?
API Gateway could be more user-friendly, especially in defining routes for new users. A friend of mine had difficulty with understanding where the API Gateway stages were and whether they were deployed. An interface more friendly for new users would be helpful.
For how long have I used the solution?
I have been using AWS services for a long time, possibly ten years.
What do I think about the stability of the solution?
I do not remember any issues or problems with the stability.
Which solution did I use previously and why did I switch?
I did not use a different solution before API Gateway. Implementing an API outside AWS is more challenging, so API Gateway has made things much easier for me.
What's my experience with pricing, setup cost, and licensing?
It is a really cheap product, but if used incorrectly, it can become expensive. Balancing your charges is crucial to control the costs.
What other advice do I have?
I'd rate the solution ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Oct 27, 2024
Flag as inappropriateDeputy Manager - Radio Frequency Planning at RF-SMART
A stable solution with an exceptional uptime
Pros and Cons
- "The most valuable feature of the solution is that it is a stable solution with an uptime of 99.99 percent."
- "Amazon API Gateway needs to focus on minimizing latency."
What is our primary use case?
I use the solution for API management. I use Amazon API Gateway for SQL Server Stretch Database.
What is most valuable?
The most valuable feature of the solution is that it is a stable solution with an uptime of 99.99 percent.
What needs improvement?
Amazon API Gateway is expensive, making it one of the product's shortcomings where improvements are required.
Amazon API Gateway needs to focus on minimizing latency.
For how long have I used the solution?
I have been using Amazon API Gateway for a year.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. Scalability-wise, I rate the solution a nine out of ten.
Around ten employees in my company use the solution.
Considering that my organization is closed as of now, I can't comment on whether there are plans to increase the use of the solution in the company.
How are customer service and support?
I have experience with the solution's technical support.
Which solution did I use previously and why did I switch?
Apart from the cloud services offered by Amazon and Google, our company has not used any other products.
How was the initial setup?
The product's initial setup phase was not complex.
At first, my company needed to deal with Amazon's authentication requirements, after which we put all our information in Amazon API Gateway. Then, we run the setup file and add the attribute data before we can finally operate it in our company.
The solution is deployed on the cloud.
The solution can be deployed in two hours.
Five technicians are sufficient to take care of the deployment and maintenance of the product.
What about the implementation team?
My company sought an integrator's help to carry out the product's installation process.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive. Though the product was previously available at a cheap rate, nowadays it is expensive.
What other advice do I have?
Amazon is the number one cloud service provider in the world.
I recommend the solution to others since it is a good product.
The benefit that I have experienced from using the solution stems from the fact that it is a secure and reliable product to use.
I rate the overall product a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project Manager at Yukon
Met our expectations and eliminates the need for us to handle rate limiting ourselves
Pros and Cons
- "Integrating API Gateway with other AWS services was easy. It worked out of the box, so it worked perfectly."
- "A lower price would definitely be an improvement."
What is our primary use case?
I use it to expose API. So, I primarily use it for publishing our APIs and implementing rate limiting.
We mainly use it within our internal services.
How has it helped my organization?
It eliminates the need for us to handle rate limiting ourselves.
It completely met our expectations. We have no issues with it.
Moreover, integrating API Gateway with other AWS services was good. It worked out of the box, so it worked perfectly.
What is most valuable?
We heavily utilize AWS Cognito user pools and application authorization responses for authentication and authorization.
What needs improvement?
A lower price would definitely be an improvement.
I would like to see more AI-based capabilities in future releases.
For how long have I used the solution?
I have been using it for more than three years.
What do I think about the stability of the solution?
I would rate the stability an eight out of ten.
What do I think about the scalability of the solution?
I would rate the scalability an eight out of ten. We have thousands of end users accessing our solution built on API Gateway. Internally, around 100 people are involved in development.
We use it daily.
How are customer service and support?
The customer service and support are great.
How would you rate customer service and support?
Positive
How was the initial setup?
I would rate my experience with the initial setup an eight out of ten, with ten being easy.
The deployment took a few minutes.
What about the implementation team?
The deployment was done in-house. One DevOps engineer is enough for the process.
We don't need to maintain the solution. It just works. It does not require any maintenance.
What's my experience with pricing, setup cost, and licensing?
I would rate the pricing a five out of ten, with ten being expensive.
Which other solutions did I evaluate?
We evaluated Microsoft Azure. We did a comparison. We decided to use all services from Amazon, like database deployment, etcetera. It was logical to continue using Amazon API Gateway because it fits better.
What other advice do I have?
Overall, I would rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical architect at STCS
Easy to set up, integrates well with AWS services and is reliable
Pros and Cons
- "t is easy for integrations if it is deployed in AWS Services."
- "We would like to see more UI-based monitoring."
What is our primary use case?
Our use case is we have some internal APIs that we need to expose to the outside world. Via API Gateway, we expose those APIs to the external world.
What is most valuable?
It is easy for integrations if it is deployed in AWS Services.
The setup is very simple.
It is stable and reliable.
It can scale well.
What needs improvement?
We would like to see more UI-based monitoring.
For how long have I used the solution?
I've been using API Gateway for around six months.
What do I think about the stability of the solution?
It's a stable, reliable product. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We can scale the product. it's not a problem if we need to expand it.
The solution was just recently deployed. We have about 1,000 new users on it. When were are fully operational, we will have about 10,000 users on the solution. We are still in the process of expanding usage.
How are customer service and support?
We've never had to reach out to technical support. Therefore, I cannot speak to how helpful or responsive they are.
Which solution did I use previously and why did I switch?
We also use Apigee from Google.
We didn't switch from anything. This was a new requirement. Since all of our components are in AWS, we took the AWS API Gateway solution to make it easy for integration for all other AWS components.
How was the initial setup?
The solution offers an easy initial setup.
It takes two weeks to deploy the solution.
We only need about two individuals to handle any maintenance tasks. We may need up to six people once we are fully up and running. We'll need one manager, two administrators, and two people for support.
What about the implementation team?
We did the implementation in-house. We did not need outside assistance from consultants or integrators. We had people on our team that could do it.
Which other solutions did I evaluate?
We did evaluate other options before choosing this solution.
What other advice do I have?
I'd recommend the solution to other users and companies. If you are using AWS components, then it is a good product.
I'd rate the product eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Machine Learning Specialist at Hubtel
A stable, robust, and scalable solution that can be configured easily
Pros and Cons
- "The solution is solid, robust, and scalable."
- "We faced a few issues with the documentation."
What is our primary use case?
We put the APIs behind an API gateway. Before the users hit the API, they must go through the Amazon API Gateway. We can control how people use our APIs. We use the tool to manage the entire API process.
What is most valuable?
Building an API gateway is not a simple process. It is good to use a managed service that is cost-effective. The solution is solid, robust, and scalable. It gets the job done.
What needs improvement?
We faced a few issues with the documentation. We had to figure out many things on our own, or we had to watch some videos. It would have been much easier if the documentation were a little clearer.
For how long have I used the solution?
I have been using the solution for three years.
What do I think about the stability of the solution?
The tool is very stable.
What do I think about the scalability of the solution?
All the employees who deploy applications use the product in our organization. We have about 100 users.
How was the initial setup?
The tool is cloud-based. We have to configure it. It is not difficult. The configuration is straightforward. Everybody can do it. I rate the ease of setting up authorization and authentication mechanisms a seven out of ten.
What was our ROI?
The solution is worth the money.
What's my experience with pricing, setup cost, and licensing?
The product is a little expensive. It's not free. However, the tool's cost is better than the cost of setting up our own gateway. It could be cheaper, though.
What other advice do I have?
Amazon API Gateway is a solid service. Considering the cost of setting up an API gateway, it’s best to use Amazon API Gateway. Overall, I rate the tool an eight out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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