We primarily use the solution as an API gateway. The APIs are managed by serverless applications. It's an API gateway from Layer 7.
Cloud Engineer at a retailer with 10,001+ employees
Affordable, quick to deploy, and reliable
Pros and Cons
- "It is easy to set up. It is also quick to deploy."
- "The solution could improve signature validation."
What is our primary use case?
What is most valuable?
The integration with Comdata is very good.
The product is affordable.
It is easy to set up. It is also quick to deploy.
The solution is reliable. It is very stable.
The solution can scale well.
What needs improvement?
The solution could improve signature validation. They should offer signature validation if there is any request. There needs to be some sort of mechanism. They need to be able to validate the signature at the API gateway level.
For how long have I used the solution?
I've used the solution for about three years.
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What do I think about the stability of the solution?
The solution is stable and reliable. There are no bugs or glitches. There are no improvements needed. The performance is good.
What do I think about the scalability of the solution?
The solution is scalable. There's no problem if we need to expand. We have around 600 APIs working right now. We have plans to increase usage in the future.
Which solution did I use previously and why did I switch?
I did not use any other solution previously.
How was the initial setup?
There are multiple ways to set up the solution. It's very simple and straightforward.
The deployment shouldn't take too long, depending on the requirements. We can do it in just a minute. The work is very minimal.
First, we set up the routes and set them up with the network, and in terms of integration, if there are any authentications needed, we do that as well.
We do not need many staff members to handle deployment and maintenance.
What about the implementation team?
We can handle the setup ourselves. It's very easy.
What was our ROI?
We've seen value in using the solution. It is worth the money.
What's my experience with pricing, setup cost, and licensing?
The licensing is paid monthly. It's a minimal charge. It is very affordable. There are no extra costs.
Which other solutions did I evaluate?
We did not evaluate other options.
What other advice do I have?
I am an end-user.
I've been using the latest version of the solution.
I highly recommend the product.
I'd rate the product ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Programmer at a government with 1,001-5,000 employees
Good for API lifecycle management
Pros and Cons
- "The product is really good when it comes to API lifecycle management, and it is not just something that includes the balancing part or the security aspect but also the routing and the fallback mechanism."
- "If I take into consideration the past three to four years, during which I used the tool, I would say that some missing and external configurations were not possible in the product, and it was a bit difficult to manage."
What needs improvement?
If I take into consideration the past three to four years, during which I used the tool, I would say that some missing and external configurations were not possible in the product, and it was a bit difficult to manage.
For how long have I used the solution?
I have been using Amazon API Gateway for more than five years. I am an implementer of the tool. I am a solution architect, specifically an enterprise architect whose role is to provide the best solution for organizations based on their requirements.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a seven or eight out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a seven out of ten.
My company's clients consist of medium-sized businesses that are looking for a solution.
How are customer service and support?
Considering the time zone differences, there were times when my company had to wait for a day to get a response from the support team. I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The product's initial setup phase was difficult.
There was one more team in my company that was involved with AWS and the DevOps team, who were used to struggling with the product's initial setup process. As a solution architect, I found the product's initial setup process difficult.
The solution is deployed on a public cloud.
If you just take into consideration the application part during the setup process, it can be managed in minutes.
What's my experience with pricing, setup cost, and licensing?
The product can be described as a medium-priced solution, but its cost is higher than Azure.
What other advice do I have?
I am involved in the process of integrating Amazon API Gateway with microservices architecture.
I use REST for Amazon API Gateway.
Speaking about how Amazon API Gateway's caching feature has an impact on API performance, I would say that my company has its own caching mechanism written in Java. Even in AWS, our company uses a caching feature.
In terms of the product's authorization and access control features, I would say that there is a component in AWS that we can use. Among the three projects my company handles, for one of the projects, we used LDAP for authorization. In one of the projects handled by our company, we have used AWS as a component.
All the features of the product are good, but it all depends on the end users who need to accept the solution. If you you ask me, the cloud solutions are very good, irrespective of whether users go for AWS, Azure, or GCP.
Considering the monitoring and analytics feature in Amazon API Gateway, I would say that my company used the tool for analytics along with Microsoft, which we recently used for Spring Boot Actuator since it provides production-ready features, including health check metrics. My company also uses a third-party API for analytics purposes.
The monitoring and analytics feature in Amazon API Gateway was the reason I implemented microservices on AWS in some of my earlier projects with a different company. Presently, I work for the Ministry of Interior of Qatar, and we now want to move to microservices. I was involved in doing some research to figure out whether to choose Spring Boot or MicroProfile, an open-source service for microservices.
The product is really good when it comes to API lifecycle management, and it is not just something that includes the balancing part or the security aspect but also the routing and the fallback mechanism.
I recommend the product to those who plan to use it. When you go for a cloud solution, the main advantage is that users can choose not to have an infrastructure, where they may have to opt for a pay-as-you-go model. For small and medium-sized organizations, AWS, Azure, or GCP are fine. In my case, since I have an extensive database, I think it is good to go with Amazon API Gateway.
I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
Buyer's Guide
Amazon API Gateway
January 2026
Learn what your peers think about Amazon API Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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Project Manager at a tech vendor with 51-200 employees
Met our expectations and eliminates the need for us to handle rate limiting ourselves
Pros and Cons
- "Integrating API Gateway with other AWS services was easy. It worked out of the box, so it worked perfectly."
- "A lower price would definitely be an improvement."
What is our primary use case?
I use it to expose API. So, I primarily use it for publishing our APIs and implementing rate limiting.
We mainly use it within our internal services.
How has it helped my organization?
It eliminates the need for us to handle rate limiting ourselves.
It completely met our expectations. We have no issues with it.
Moreover, integrating API Gateway with other AWS services was good. It worked out of the box, so it worked perfectly.
What is most valuable?
We heavily utilize AWS Cognito user pools and application authorization responses for authentication and authorization.
What needs improvement?
A lower price would definitely be an improvement.
I would like to see more AI-based capabilities in future releases.
For how long have I used the solution?
I have been using it for more than three years.
What do I think about the stability of the solution?
I would rate the stability an eight out of ten.
What do I think about the scalability of the solution?
I would rate the scalability an eight out of ten. We have thousands of end users accessing our solution built on API Gateway. Internally, around 100 people are involved in development.
We use it daily.
How are customer service and support?
The customer service and support are great.
How would you rate customer service and support?
Positive
How was the initial setup?
I would rate my experience with the initial setup an eight out of ten, with ten being easy.
The deployment took a few minutes.
What about the implementation team?
The deployment was done in-house. One DevOps engineer is enough for the process.
We don't need to maintain the solution. It just works. It does not require any maintenance.
What's my experience with pricing, setup cost, and licensing?
I would rate the pricing a five out of ten, with ten being expensive.
Which other solutions did I evaluate?
We evaluated Microsoft Azure. We did a comparison. We decided to use all services from Amazon, like database deployment, etcetera. It was logical to continue using Amazon API Gateway because it fits better.
What other advice do I have?
Overall, I would rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solution Architect at a outsourcing company with 201-500 employees
Seamless cloud-based API management providing scalability, high reliability and robust integration options
Pros and Cons
- "It provides the flexibility to configure, switch, and manage configurations through cloud permissions or performance settings."
- "Their support services come at a considerable cost, leaving room for improvement."
What is our primary use case?
Our clients have specific use cases. They require a gateway that performs well and can handle around three hundred requests per quarter.
What is most valuable?
It provides the flexibility to configure, switch, and manage configurations through cloud permissions or performance settings. This includes services such as cloud monitoring tools, user connections, and the essential components required for API services. The gateway, in conjunction with other interconnected services, facilitates smooth operations. It covers aspects like cloud monitoring, user authentication through cloud sign-ins, and more. In my experience, as a service that we use extensively, it acts as a master tool, offering easy configuration and excellent integration capabilities with third-party services.
What needs improvement?
It is somewhat costly, particularly when it introduces server-related features, which are often scheduled on our end. Their support services come at a considerable cost, leaving room for improvement.
For how long have I used the solution?
I have been working with it for over five years.
What do I think about the stability of the solution?
The stability is highly guaranteed, as AWS itself provides the cloud service with a reliability of 99.99%. This translates to a maximum of two hours of downtime annually, making it an exceptionally stable platform. I would rate it nine out of ten.
What do I think about the scalability of the solution?
I would rate the scalability nine out of ten. I haven't observed any significant issues indicating a lack of scalability, as it can be efficiently managed through configurations. Our clientele primarily consists of enterprise customers.
How are customer service and support?
Although they deliver high-quality services, the technical support comes at a significant cost. I would rate it six out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is somewhat complex and I would rate it seven out of ten. The main challenges stem from the intricacies of subnets and the overall plan in place.
What about the implementation team?
The deployment time is contingent on the other services we provide, the features we utilize, and the consultants involved. The duration of this process is influenced by the integration aspects, typically spanning just a few weeks. We deploy using the POC process, adapting specifics to client preferences and performance needs. Clients can choose Docker, Kubernetes, or Amazon API Gateway based on their interests and infrastructure requirements.
What's my experience with pricing, setup cost, and licensing?
I would rate its pricing six out of ten.
What other advice do I have?
Opting for the cloud is a swift decision, and once made, the process proceeds smoothly. The consensus is positive, with no apparent reluctance. However, a crucial point is the necessity for expertise, particularly in AWS. Without the right proficiency, the implementation might not proceed seamlessly. Overall, I would rate it eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. integrator
Machine Learning Specialist at a tech services company with 201-500 employees
A stable, robust, and scalable solution that can be configured easily
Pros and Cons
- "The solution is solid, robust, and scalable."
- "We faced a few issues with the documentation."
What is our primary use case?
We put the APIs behind an API gateway. Before the users hit the API, they must go through the Amazon API Gateway. We can control how people use our APIs. We use the tool to manage the entire API process.
What is most valuable?
Building an API gateway is not a simple process. It is good to use a managed service that is cost-effective. The solution is solid, robust, and scalable. It gets the job done.
What needs improvement?
We faced a few issues with the documentation. We had to figure out many things on our own, or we had to watch some videos. It would have been much easier if the documentation were a little clearer.
For how long have I used the solution?
I have been using the solution for three years.
What do I think about the stability of the solution?
The tool is very stable.
What do I think about the scalability of the solution?
All the employees who deploy applications use the product in our organization. We have about 100 users.
How was the initial setup?
The tool is cloud-based. We have to configure it. It is not difficult. The configuration is straightforward. Everybody can do it. I rate the ease of setting up authorization and authentication mechanisms a seven out of ten.
What was our ROI?
The solution is worth the money.
What's my experience with pricing, setup cost, and licensing?
The product is a little expensive. It's not free. However, the tool's cost is better than the cost of setting up our own gateway. It could be cheaper, though.
What other advice do I have?
Amazon API Gateway is a solid service. Considering the cost of setting up an API gateway, it’s best to use Amazon API Gateway. Overall, I rate the tool an eight out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Architect at a tech services company with 201-500 employees
Comes with auto-scalability features but UI require time to understand
Pros and Cons
- "Amazon API Gateway facilitates our serverless architecture, particularly with Lambda, by allowing us to perform various tasks. For instance, Lambda functions authorize API calls, execute multiple workloads, and integrate with other services like Azure and Kubernetes. Additionally, we leverage Lambda functions behind the Amazon API Gateway to query databases, process data, and interact with different systems."
- "The tool's UI requires time to understand."
What is our primary use case?
We are integrating the Amazon API Gateway for one of our projects in phase four. We also use our built-in agent assist system to connect the customer to the backend. It handles and processes API calls for the application's responses.
What is most valuable?
Amazon API Gateway facilitates our serverless architecture, particularly with Lambda, by allowing us to perform various tasks. For instance, Lambda functions authorize API calls, execute multiple workloads, and integrate with other services like Azure and Kubernetes. Additionally, we leverage Lambda functions behind the Amazon API Gateway to query databases, process data, and interact with different systems.
The tool's most valuable aspect is its scalability. It empowers us to expose endpoints internally or externally, adapt to various requirements such as rate limiting, and ensure security measures for API utilization.
What needs improvement?
The tool's UI requires time to understand.
For how long have I used the solution?
I have been using the product for eight to nine years.
What do I think about the stability of the solution?
The tool is stable. I've deployed it for a client with millions of users without issues.
What do I think about the scalability of the solution?
The solution's scalability has improved the performance and reliability of our API. Being a fully managed service, it offers auto-scalability and management by AWS. Amazon API Gateway is scalable. My company has more than 1000 users.
How are customer service and support?
Whenever we require support from Amazon, they respond promptly.
How was the initial setup?
The tool's deployment is straightforward. It sometimes takes a little more time to understand the UI, but it's pretty easy to use once you grasp it properly. We rely on automation to set it up.
What about the implementation team?
We did not use a consultant or an integrator. We handled all the work in-house, including authenticating and setting up the architecture.
What other advice do I have?
I think it's one of the best API management solutions I've used. I've previously worked with other API management tools but prefer the Amazon API Gateway. I rate it a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solution Architect at a tech vendor with 10,001+ employees
The solution excels in simplifying the process of building endpoints swiftly
Pros and Cons
- "API Gateway offers a multitude of configuration parameters that enable versatile request filtering and protection against potential attacks."
- "When working with XML payloads, there can be issues due to the lack of a seamless connection between API Gateway and Lambda functions."
What is our primary use case?
I've primarily used the solution to call Lambda functions and embrace new features that they introduce. My role doesn't require me to explore the full range of API Gateway features, but rather simpler ones like repair gateway functions as and when required. Additionally, in relation to AWS Step Functions, there are key distinctions between instant and long-life step functions that should be highlighted. It isn’t very transparent and useful for me. Instant step functions are suitable for tasks that can be completed within around ten minutes, whereas long-lived ones can endure for extended periods by saving their states between steps.
What is most valuable?
API Gateway offers a multitude of configuration parameters that enable versatile request filtering and protection against potential attacks. It's possible to customize settings based on the specific needs of the application. Additionally, API Gateway supports integration with various technologies.
Covering all the functions is difficult due to the extensive range, but it excels in simplifying the process of building endpoints swiftly.
What needs improvement?
When working with XML payloads, there can be issues due to the lack of a seamless connection between API Gateway and Lambda functions. This has led me to devise shortcuts that aren't entirely straightforward but serve my needs.
It's important to consider the type of gateway endpoint carefully. There appear to be two distinct types. It's crucial to make an informed selection based on your project's requirements. When utilizing API Gateway, the choices one makes regarding endpoint types and properties are pivotal. After initially choosing an endpoint type, it is difficult to switch to a different type later on.
For how long have I used the solution?
I have been using Amazon API Gateway for five years.
What do I think about the stability of the solution?
I would rate the stability a ten out of ten. However, one interesting point is that Amazon claims to have a step functions engine that can be executed not only in the cloud but also on your personal laptop or on-premises environments. This usage is intended for testing and development rather than production purposes. Although I haven't personally utilized it, I'm interested in this feature which can expand the market for Amazon's solution and offers an interesting avenue for evaluation.
What do I think about the scalability of the solution?
It is highly scalable. I rate the scalability a ten out of ten.
How are customer service and support?
API Gateway's technical support is good. Many common cases are already covered through guides and resources. I haven't personally encountered an issue requiring assistance, I am aware that they are responsive when asked for support.
How was the initial setup?
The initial setup is straightforward. It is a service that Amazon provides. There are three types of configurations; Web UI, Command Line Control, and Plug-in. The command line control allows you to set and configure a gateway. The plugin allows you to fine-tune API Gateway settings and manage various endpoints directly.
What about the implementation team?
API Gateway is an Amazon service that doesn't require deployment on the local workstation. Using WebUI, you configure settings, click "deploy," and the changes are stored on Amazon's storage, taking only a few seconds for the changes to take effect. Unlike traditional deployment, you're not creating binary files. Instead, you're adjusting configuration settings.
There is no team needed for deployment, however, a software architect is needed for the configuration.
What other advice do I have?
I would recommend the solution to others. You should consider using API Gateway when working with other Amazon cloud components like Amazon RD, Amazon storage, or AWS Lambda for serverless computing. It has its own value separately but API Gateway is interconnected with the broader Amazon service ecosystem. I would overall rate it an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SAP Successfactors Consultant at a tech services company with 11-50 employees
Stable on-premise solution but technical support could be improved
Pros and Cons
- "The product is stable."
- "They could include more support tools in the product."
What is our primary use case?
We integrated Amazon API Gateway with their microservices architecture using GitHub and Java.
What needs improvement?
They could include more support tools in the product.
For how long have I used the solution?
We have been using Amazon API Gateway for 1 year.
What do I think about the stability of the solution?
I rate the platform's stability an eight.
What do I think about the scalability of the solution?
My team has around 18 to 20 Amazon API Gateway users. We use it frequently, twice a day, to stay connected. I rate the scalability a seven or eight out of ten.
How are customer service and support?
We encountered challenges accessing technical support channels, such as a need for a clear telephone number and chat sessions. The PIN verification is time-consuming, often resulting in chat sessions expiring and requiring them to reconnect repeatedly.
How would you rate customer service and support?
Neutral
How was the initial setup?
The setup usually takes a few hours to complete depending on the client's requirements. I rate the initial setup process a six out of ten.
What about the implementation team?
A consultant facilitated the setup.
What's my experience with pricing, setup cost, and licensing?
I rate the platform's pricing a five out of ten.
What other advice do I have?
I couldn't recommend the product as it is an on-premise solution, and everyone is shifting the environment to the cloud infrastructure.
I rate it an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: January 2026
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