Acronis Backup Room for Improvement
Over the years they seem to have changed the interface to be more of a graphical interface and they have omitted the ability to use the interface using a keyboard only. When you are in a data center environment and you don't have a mouse with you, or for some reason the mouse is not working and you need to restore, it is extremely difficult/impossible.
If you don't have a mouse, there seems to be no way to move between the icons. In the old days it was compulsory to design software interfaces that were compatible with both the keyboard and mouse. You could press 'Alt-R' for restore and 'Alt-B' for backup, or something like that. Those functions have been removed from the product and it's very frustrating.View full review »
We had few issues previously, however, when we raise a ticket with Acronis, we have a local partner.
There are some limitations to the backup. When the client does backups, we found some limitations when introducing computers to their backup - even just their site interface-level backups.
We had some incidents with Hyper-V environments. When we scheduled a backup, they had to open up Check Point before they're taking a backup. Yet, due to some issues, even though there were no any Check Points solutions at the server-side, it was still giving an error from the Acronis side saying there's a Check Point issue. The client, for some reason, cannot take a backup because of Check Point. I'm not sure if this issue has been addressed in the newer software or not. However, even just yesterday we updated to a new system and the client still has issues sometimes.
We had an incident when configuring reporting with Office 365. If the customer is using Office 365 through a cloud conveyor service, it gets a little difficult to configure the reporting part to get notifications to the customer.
In the next release, they need endpoint-level security. They say they're trying to build their system and product into something that will allow customers to not have to restore their backup. With more ransomware and other malicious attack protection, they could alert you to vulnerabilities. This is in the pipeline, or about to be released. I have yet to see any alerts as we just added the newest version yesterday.
It would be better if they made it easier to obtain images for laptops and desktops. It isn't easy right now to have many different types of desktop computers. This is because Microsoft is changing a lot of things in Windows 10.
Sometimes the computers don't work well, and you need a lot of time to recover the users' information. It's also difficult to get the users' laptops to work with this because Windows can crash in some models, and it takes time to recover all the information.
General Manager at Comtodo
We have issues with the SQL databases which are supported but not so successfully, it's a little shaky. It seems to tie up the use of the database, locking it to some extent. The big issue is that users are not able to access the databases when it's doing a backup. Some of our customers work around the clock and need continual access. The SQL backups have to work better so that they have MySQL or Maria support. We still use CloudBerry sometimes and it doesn't have that issue. It does the backup without tying up the database and it's still accessible to the user. That's something that Acronis have to improve. The other is the antimalware application, which is good in theory, but doesn't work so well. It uses a lot of resources and causes issues with some applications. That occurred when we switched from Webroot to Acronis Antimalware. In some instances, we had to go back to Webroot. There are some great concepts but not always such great executions.
It doesn't support all of the databases. Maybe in the future, it could support databases such as MySQL, or Postgres, as these are some of the customer's needs.
We are looking for IT solutions to backup all systems that our customers are using. It supports Microsoft SQL and Microsoft Exchange, but it does not support Oracle databases or Postgres.
There are many other types of databases that Acronis does not support.
I would like to see more mobile applications available. It would be very nice.
We would like Acronis as an all-in-one, or all-in-box solution. It should be sold as storage, licensing, and application all in one unit. We like to provide complete solutions to our clients rather than having to tell them that they must purchase additional storage. With Barracuda, the device D190 comes with one terabyte backup, and no additional requests have to be made to the customer.
It would be good if Acronis could get the recommended hardware.View full review »
The problems that we face are often related to the customer's network, although sometimes there are problems with the software, such as an error in the configuration. There is no perfect product.View full review »
General Manager at Comtodo
We have sometimes issues with the child copies and other similar functions, but it's normal with any backup solution. We need to fix those issues first in order for us to be able to do the backup properly.View full review »
Founder Director at a tech services company with 11-50 employees
I would like to have more cybersecurity integration to properly round up the product and its offering. In terms of cybersecurity, if the offerings can be more versatile so that it is not just a backup solution, it would be great. Some addition to cybersecurity would really be helpful so that it becomes a kind of a suite of products. Backup and recovery form a part of the broader security strategy. Its integration with other cybersecurity solutions would provide proper visibility to not just your cybersecurity dashboard but also to all of your backups. You would have a pretty good view of the entire security landscape that you are managing.
It should definitely be more stable, and it should support larger platforms. It can maybe support cross-cloud implementations.View full review »
One improvement that could be made is adding the option to download files in a PST format when doing a 365 or Google Cloud to cloud backup. This is something that is currently being worked on by Acronis.
A second improvement would be to support SAP databases as integration with SAP. Although Acronis do support SAP databases and a backup of complete servers as an image-level backup or volume-level backup is possible, this requires the use of certain scripts.
Technical Product Manager for IT Managed Services at a tech services company with 5,001-10,000 employees
The solution is on-premises and therefore is not very scalable.
The solution already covers all of the requirements I need. I don't recall missing a feature or capability.
The solution could use a single sign-on integration that can default to the admin dashboard. Right now, it's only username and password. If you had had an additional two-factor authentication, this would be beneficial for me.View full review »
GM at a computer software company with 1-10 employees
When you are using enterprise hardware and software that increases over time, there need to be better and more management features. For pure backup software, it is fine, but when it comes to managing a large infrastructure it is lacking.
Senior Consultant at a marketing services firm with 11-50 employees
I don't find the product to be overly scalable.
The product would be better if they offered more integration capabilities.View full review »
Manager, Information Technology at Genawise Australia
This solution would not scale well in a large environment.
It could have a better ability to manage backups over a longer period.View full review »
Technical Presales - Server & Storage at a computer software company with 51-200 employees
They can include something called a backup appliance. Although Acronis is a software-driven company, it would be good for customers to have some kind of backup appliance on top of a lightweight operating system. This will also reduce the cost. Currently, the customers have to buy the hardware in addition to the operating system, which increases the overhead in terms of procurement.View full review »
Mobile backup is something that would be good to have. I can't think of anything else, but some performance enhancements and additional features would always be welcome.View full review »
Designer Architect Hardware Solutions at a tech services company with 51-200 employees
A little bit more integration would be good. It should support broader platforms.View full review »
I have no suggestions for improvements as I have only used the product for a month and have yet to really discover all of its aspects.View full review »
Director at a tech services company with 201-500 employees
It could back up more things. I don't think it can back up Box and some of the other third-party ones. Not that we use them that much, but the more they can do, the better it would be. There could also be better integrations with RMM tools.View full review »
Enterprise Support Specialist at teamone technologies pvt ltd
Acronis Backup can improve on the virtualization backups because they are not as good as Veeam Backup.View full review »
User at a hospitality company with 10,001+ employees
It would be nice to have a partition that I can boot and reinstall when taking a backup image from the operating system.
As we are going for CD, it would be nice to have external storage connectivity.
The ability to integrate with different platforms should be added as a feature. It would be nice to have the restoration also from the server itself.
Amine Koulali Idrissi
Senior Infrastructure Consultant at FORUM INTERNATIONAL
The solution could improve by providing more database backup features and have better integration with many different types of databases. We cannot implement it in all of our infrastructures.View full review »
The new version has anti-malware and software management features, but these features should be enhanced. It is working as an exclusive solution along with the backup and recovery.
Support could be improved. For complex cases, support should be available quickly and without any delay.View full review »
The biggest problem that we have is when the antivirus is installed, the whole machine runs very slowly and some of the machines hang. We had installed it on 500 machines, but when our customer started having issues, we uninstalled it. It seems that it is not able to work on the servers.
Our customers were disappointed with this product and discontinued the service.View full review »
I believe that the next release should be easier to configure as this one is difficult to configure even the easiest of tasks.View full review »
Acronis Backup can improve the latency when the file size is larger, we have had issues. Additionally, they could allow more flexibility when searching for information and I cannot download the CBIS backup copy information which could be made easier.View full review »
The solution could be better if some of the features were more in-depth.View full review »
IT Officer at a pharma/biotech company with 501-1,000 employees
In some cases, at the time of reinstallation, some disasters happen. For the licensing on the computer the name of the computer and domain, everything is removed from the registry level. Then we have to install the Acronis from the start for it to work properly. Otherwise, the Acronis software will cause a lot of trouble at the time of reinstallation. That's where they need to improve the product. In the case people want to install the same software with the same hardware, it should not stop me.
Acronis Standard software should improve the backup log report.View full review »
Cyber Security Analyst at a tech services company with 501-1,000 employees
Acronis needs to improve several things. They need to improve storage, backup plans, and stability.View full review »
The backing up of virtual machines in VMware and Nutanix needs better integration and the performance of the solution needs improvement.View full review »