ABBYY Vantage Room for Improvement

AC
Vice President Technology at a tech vendor with 10,001+ employees

The price for trainings or certifications are on the very, very high side. For example, if you want to get a certification, it might cost around 200 pounds for a six-hour course. 

The price is too high, in particular for typical development countries like Poland, Portugal, India, and the Philippines. As a result, it is not easy to get developers for when we are implementing projects. 

View full review »
PS
Senior Manager at a consultancy with 10,001+ employees

ABBYY's support model could be improved because we get some complaints from customers regarding the amount of time it takes and the kind of responses we get. They also need to improve their professional services team and train them to support customers better during custom implementations. 

View full review »
Ambica Gupta - PeerSpot reviewer
Solution Architect at a manufacturing company with 10,001+ employees

One major area that requires improvement in ABBYY Vantage is its current JSON output format. We expect an upgrade from ABBYY that will offer XML or CSV formats. In FlexiCapture, we can download the output in a CSV format. In Vantage, we receive the output in JSON format. Then, we need to extract the JSON output and use various APIs to convert it to an Excel format, which can be troublesome. Therefore, we hope that ABBYY will address this concern with an upgrade.

As of now, ABBYY Vantage is working fine. I want the solution to have a very good pre-trained model that can be trained using only two to three documents for new templates instead of the current requirement of ten documents for different templates. That kind of smart pre-trained model is what I want in ABBYY. ABBYY already has a pre-trained model, but they need more because they only have three to four at present. Make additional models for different areas so that the solution can detect information not just from tables or documents but also directly from images.

View full review »
Buyer's Guide
ABBYY Vantage
March 2024
Learn what your peers think about ABBYY Vantage. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Anshul Bansal - PeerSpot reviewer
Senior Manager at Deloitte Canada

The overall integration could be better. For example, the modelling, classification and handwritten information are not great. From my perspective, Hyperscience does the handwritten processes a lot better than ABBYY Vantage. Additionally, the overall end-to-end processes experience can also be improved in terms of how information is fed to ABBYY. By having the overall process flow built with ABBYY Vantage, it can hold up as an independent tool.

View full review »
Tharun Kp - PeerSpot reviewer
RPA and ABBYY Developer at DHL

The customization can be done using ABBYY Vantage. But I don't have complete knowledge of its pricing.

Customization in the solution needs to be modified. In the future, I would like to see the product have better customization functionality.

View full review »
RohithPradeep - PeerSpot reviewer
Developer at Chalhoub Group

Programming interfaces should include intelligence or documentation. It is difficult to find documentation and implement without some information included in the backend scripting pages.

The support network is weak and needs improvement.

View full review »
VivekSharma - PeerSpot reviewer
Chief Information & Digital Officer at Autoliv, Inc.

I would like to see a machine learning model to make the solution more intelligent.

View full review »
Kostiantyn Ryzhevskyi - PeerSpot reviewer
RPA Architect at a non-tech company with 10,001+ employees

We would like the workflow building within this solution to be more transparent, which would allow us to model the process.

Also, the large number of components within this tool can make deploying and managing the solution quite complex.

Lastly, we feel that the usability of the interface could be improved by the use of cognitive capabilities, to make it more user-friendly. At present it is quite complicated to understand how to use this solution, and can take time to master effectively.

View full review »
Pratheek Shiri - PeerSpot reviewer
Abbyy Flexicapture Developer at Novigo solutions

It would be good if the product provided an AI-based prebuilt model that predicts and gives output. We can then verify and make changes if necessary.

View full review »
Shiwali Shukla - PeerSpot reviewer
IDP consultant at WNS

I have not used it in the last six months, but at that time, there were some stability-related issues. These were known issues. They might have already fixed them, and it might have been improved by now. We had raised tickets, and they were working on various tickets. The known bugs included crashing of the application when there were more than 500 pages in the configuration window. It did not work in such cases.

There were also issues related to the classification by training. There is a feature in ABBYY where you can classify the type of a document, but it was not very effective when you trained it on a lot of variations. It worked fine for up to 10 or 15 variations but for anything beyond that, it was a mess. It wouldn’t work.

They can have more advanced workflows. They can have some custom status in their workflow. It was there, but they can introduce more cases such as triggering an email or interacting with other systems with APIs. They can be included as stages in their workflow rather than doing it all by scripting. 

They can also work more on connectors. The ABBYY connectors are there for SAP and SharePoint, but they can include more connectors. ABBYY's usage has increased. I have seen many companies using ABBYY in recent times, and it will help a great deal if there are more connectors to connect with the end systems.

View full review »
JF
IT Solution Manager DMS & Low-Code at a manufacturing company with 10,001+ employees

The main thing they need to work on is simplification of the solution, particularly use of the search tool. Configuring is quite complex and it's not very user friendly, particularly the user interface if you're trying to figure it out by yourself and create some configurations for processing documents. I know they are working on it. We used the new ideas on page projects they recently released and that has been great for enabling non-IT proficient users to start configuring and using it.

View full review »
BR
IT Consultant at a financial services firm with 10,001+ employees

There is always room for improvement in any product. Some of the configurations for the machine learning models for invoice reading are fairly complicated. There is so much customization that is possible with that sort of thing, so it makes sense that there are a lot of options, but some of the more important ones can be a little better streamlined or more upfront. Currently, machine learning models are a little bit difficult to configure satisfactorily.

There are a lot of solutions for different things, and they are all kind of headed in the same direction where they all do everything. I know that ABBYY wants to try and do a little more RPA. Solutions like UiPath, for example, want to eat ABBYY's lunch too. They all are trying to make an all-in-one solution for all possible automation needs. In that sense, ABBYY as a standalone product could use some more automation features. They are not there yet.

Its integrations with strictly RPA products, such as UiPath, Blue Prism, and other solutions, work when they work, but when they don't, it is a kind of a pain. Those integrations could use a little bit more support.

View full review »
Leshmi Giridharan - PeerSpot reviewer
Data specialist at a mining and metals company with 11-50 employees

ABBYY Vantage could improve the processing of handwritten notes.

View full review »
Andrew Doman - PeerSpot reviewer
Senior Manager at Wipro Limited

I would have liked to see them make it easier for business users to implement themselves. This is what they have done with Vantage, which is essentially a low code/no code, slightly enhanced version of FlexiCapture that is already available.

View full review »
SH
RPA Consultant at a financial services firm with 10,001+ employees

There are very few resources of knowledge. Whenever I got any doubt, I have to raise a ticket into their support forum. I can't find anything in Google or on YouTube. There is no training material, so it was very hard to learn in the initial days. The information about other tools is available on YouTube and other platforms, but ABBYY FlexiCapture is nowhere available to learn for free. They have documentation on their website, but it is very basic. It is not adequate for working on any live project.

ABBYY FlexiCapture has given a basic kind of project for capturing data from invoices, but I feel it is not sufficient for Indian invoices. A lot of times, some of the fields were not getting captured for new invoices. For such kinds of invoices, there is a training field. So, we can train it for the fields that it is not capturing so that when the same kind of invoice comes next time, ABBYY FlexiCapture will pick up these fields from those particular areas.

Another pain area was that clients were not giving proper invoices. We had clearly mentioned the proper DP for these invoices, but few invoices were not readable from ABBYY. 

In IRISXtract, we can have master data, and we can set the master data. There are more options for taking any data and comparing it with master data. For a project, they have a dump from SAP for validation. This feature is there in ABBYY, but it is not extensive like IRISXtract. ABBYY is capturing the data, but there are not a lot of options to validate the captured data. It would be helpful if there are more options for validating the captured data in ABBYY FlexiCapture.

View full review »
AP
RPA Developer at a manufacturing company with 10,001+ employees

I would like to see consistency improved. If the same document is uploaded twice, I might get a different outcome the second time. Machine learning needs to be improved. We have some issues with scanned documents that may have a quality less than 300 dpi and the quality isn't high enough for ABBYY to accurately read it, and it therefore requires manual intervention. There is scope for improvement which could include AI modelling and training. If AI is there then it will identify it in a better way. There is a field training option that already has an ML algorithm for it, but it's not much use. Hand-written documents have less than 50% accuracy. 

View full review »
Pratik Pawar - PeerSpot reviewer
Project Manager at a financial services firm with 1,001-5,000 employees

ABBYY Vantage's reporting could be improved - they don't have any out-of-the-box or detailed advanced reports.

View full review »
AH
Managing Director at a computer software company with 11-50 employees

ABBYY FlexiCapture could improve the performance. We are looking for better performance because it can be a lengthy capture process and the accuracy needs to be enhanced when it comes to Arabic.

In the next upgrade, ABBYY FlexiCapture could add invoices for the Arabic or for the Middle East because it's based on European or American standards mainly.

View full review »
RavikiranPapthimar - PeerSpot reviewer
Director - Product & Technology at Incture

The handwritten recognition has room for improvement.

ABBYY Vantage is mainly available on the public cloud but for clients that use a private cloud, it is complicated to set up the solution.

View full review »
Nadia Ghoufa - PeerSpot reviewer
IA/RPA Developer at Talan

ABBYY FlexiCapture could improve in the maintenance, and there are some issues. You have to make efforts to do corrections. Additionally, it could be more user-friendly in terms of connecting between different solutions.

View full review »
AS
Senior RPA Consultant at a tech services company with 1,001-5,000 employees

They say that they have invoice training or document training where if you put in a certain number of documents of the same type and you fix it once, twice, or a few times, it'll automatically be able to read the same document perfectly without you having to create a layout for it to follow. That has never worked properly for any project, so I just stopped recommending it completely. We spent time trying to test and getting a bunch of invoices to test it with, and in the end, it just didn't do what it needed to. If they fix that or if they can improve on that, that would be great. It will save a lot of time for a lot of people, and it will allow people with less experience with ABBYY to be able to use it.

The way FlexiLayout Studio and Project Station read a document, such as an invoice, is a little bit different. So, if you set it up in FlexiLayout Studio and create a template, it will read it just fine, but when you import it into Project Studio, sometimes, it will not read it the same way. The way both of them read is a little bit different. So, you have to go back, and you have to change it again, and it is trial and error until you get it right.

Its price should be a little lower. It is a lot higher than the competition.

View full review »
PZ
Automation Tech Resource Lead at Kelly Services, Inc.

There has always been a challenge with Word and PDF reading capabilities. This is an area that needs improvement.

There are certain controls like radio buttons and checkboxes that when reading PDFs, really doesn't go well with the RPA.

View full review »
ME
Senior Presales Consultant at Advansys-ESC

ABBYY Vantage is a product that does not include the Arabic language. From an improvement perspective, ABBYY Vantage should include the Arabic language.

View full review »
NS
Digital Service Lab Lead at a transportation company with 10,001+ employees

A lot of things could be improved, especially if you look at the number of support tickets that we have created. Looking at those would indicate the things that can be improved. 

For example, more often than not, we are forced to rely on template creation in order to bring the accuracy of extraction to 100%. 

Even though the training works, it's not as good as it is made out to be. In our case, we've got thousands of suppliers and it is just not humanly possible for us to keep creating templates for each one of these suppliers. What we would need is an out-of-the-box extraction to be even more accurate, or for the training to improve in such a way that just the training should be able to give us a reasonable amount of accuracy. I know that 100% is too high a limit to aim at, however, even if we get close to 85% to 90% margin, it would be much better. Something that could do that out of the box would solve most of the problems.

ABBYY introduced a reporting data warehouse last December, however, that reporting data warehouse has its own fair share of problems. Something like accuracy and completeness of out-of-the-box recognition is something that should be available as part of your default reports in the tool itself. Right now, that is missing. 

ABBYY provides a document definition for an invoice, however, that invoice is a supplier invoice. In our organization, we deal with commercial invoices most of the time. The problem there is that supplier invoices. If you put them into the system, it gives you around 80% to 85% accuracy out of the box. However, with commercial invoices, you only get around 60% accuracy out of the box.

Based on the input that we have provided, ABBYY is now working on including the commercial invoices as well as part of that default invoice document definition. They are working on that as well. There are a lot of minor things that have come up. For example, when you create a template, ABBYY claims that you can export the default template that is generated as part of the training, and then make changes to that and then import it back. What we found was that the concept applies only to certain things. The training of the line items cannot be exported as a template. They said it's to do with the way machine learning was being applied and all that. However, these are all things which kind of increase the development time.

View full review »
Jagruti Kadam - PeerSpot reviewer
Project Business Analyst at Feat systems

Since we are using a trial version, we don't have administration access to create a tenant to integrate my OCR series with Postman. Right now, we are doing one POC, and to complete that POC, we need that access because it's a requirement.

View full review »
RC
RPA Architect at a wholesaler/distributor with 10,001+ employees

It could be more intuitive. It's huge and has many options, and that makes it difficult. You have to go to Google and search for documents and videos to try and understand how it works. Some tools or processes or some parts of the process should be intuitive to make it easier for the developers.

Many of these tools are divided into many parts. You have to buy different parts, and you have to know the difference between features. Sometimes it's difficult for the developer because you don't have the old information available in cleartext. These things need extra plugins to try and collect the different parts in different ways. 

It would also help if they improved the engine for ICR. I know that people improved this tool, but it's not expanded right now. We need to use an additional plugin to design or code some parts using a toolkit. It's not properly included in the standard package. 

View full review »
AQ
Senior Manager at a financial services firm with 5,001-10,000 employees

I think that the tool is really complex. It works well, but in terms of rolling it out to a large audience that is not very tech savvy, this tool might be a little too much for them to handle. I think there needs to be some sort of simplification for that kind of user. ABBYY has the FlexiLayout Studio tool which is used for creating layouts for semi-structured and unstructured documents. It's pretty complex and we'd like to see some simplification there.

View full review »
BG
Senior Consultant at Inovoo GmbH

The UI is okay, however, I remember the scanning and the way that you actually get documents into the system. The FlexiCapture, what they call a process developer, could use some work.

The solution needs more web or cloud-based development. Cloud-based FlexiCapture development would be great.

The on-premise web version doesn't seem to be intuitive or easy to use or install. It's not user-friendly.

Technical support is slow to respond.

The pricing is a bit high and we are looking into other options. 

View full review »
SK
Sr. RPA Applications Engineer at a tech services company with 10,001+ employees

Most of the features are already included in ABBYY FlexiCapture. It is 95% good. It only needs an improvement of 5%. 

Occasionally, we found the Machine Learning feature to be not working as per our expectations. Sometimes, it also failed to extract details from a PDF. It would be great if training batches work with 100% accuracy. I don't see any other major concerns with ABBYY FlexiCapture.

In the future release, in the admin console, they can include information about the number of pages that we have consumed and the number of pages that are remaining. Currently, we are not able to see how many pages we have consumed. We haven't received any feedback from ABBYY on how many pages we've consumed for each template or the whole process. If they can include that in the future release, it would be great because we don't know how many pages we may require on a yearly basis.

It is expensive.

View full review »
Jennifer_Lin - PeerSpot reviewer
Assistant Manager at Misumi

The integration with UiPath is not good.

I would like to see more documentation and guides to help gain more in-depth knowledge of how to use ABBYY FlexiCapture.

View full review »
BK
Senior Software Engineer at a tech services company with 10,001+ employees

The generic models have a lot of areas to improve. In our experience, we are not able to get good results in the generic models. From a developer's point of view, there could be more improvement if the source code is available on a broader scope. It is a low code platform but it requires implementing more complex code to be able to accomplish certain tasks. We are not able to tune the model on a programming level because we do not have the source code to do it. From a business point of view, ABBYY FlexiCapture is one of the best platforms for machine learning. The solution does not have anything related to RPA or robotics, but we can integrate it easily with a Pega or Blue Prism for these features.

ABBYY FlexiCapture has a lot of functionality but it does not have options to implement more machine learning business rules. It does not have the option to write the logic to implement other options according to the business. Most people do not like to choose ABBYY because of the lack of those functions, such as reading email or saving them to excel, they use other tools for these activities. If ABBYY had these functionalities more people would use it and it would be more useful.

View full review »
BN
Technical Project Manager at a computer software company with 10,001+ employees

Initially, it was good, but now, in terms of ease of implementation and accuracy, there are better competitors in the market. What we are seeing in some of the other tools isn't there in ABBYY. They have to improve it to include such features. Otherwise, it will be difficult for them to compete in the market.

There is more ease of implementation in new products. The time taken to extract the information is less in new products. We should be able to have a very light implementation. I have seen other products where you don't have to install anything, and everything works on the cloud as a service.

Similarly, there are difficulties with some of the documents, but there are some for which it works out. ABBYY should be definitely looking into that.

View full review »
NS
Assistant to CEO and Sale Lead on RPA UiPath Solution at a tech services company with 11-50 employees

There is an area of improvement. For example, when we read the data from the OCR,  the accuracy is not good.

In future releases, I would like to see Thailand English integration in this solution. There is not a lot of Thai language integration, which is pre-dominantly an issue in Thailand.

View full review »
JH
Principal Chief Executive Officer at NewThink

It's important to incorporate image detection for signatures or other handwriting elements in the document.

View full review »
BG
Staff Engineer at a tech vendor with 1,001-5,000 employees

There are sometimes issues with calculations or integrations with the server when running multiple products with different languages. This causes data to not display properly in data fields. 

The system does not always train itself to recognize data properly from system leads. 

A more comprehensive training program should be available because free training books do not provide the level of detail needed. Sometimes, we encounter issues with an automatization but cannot resolve it even though we completed the associated training module. Training for particular scenarios need to be included in modules because integrations can be tricky or complex without these details. 

View full review »
SM
Senior Consultant at a consultancy with 10,001+ employees

This solution could be improved by offering better integration with other platforms. They have released the connectors for all other RPA tools such as Blue Prism UiPath, but this integration is quite challenging to use. It's not very straightforward or easy to understand for a non-technical person. The integration should be configured in such a way that anyone can understand it and use it.

View full review »
MD
C Data and Documents For Automation at PRTi Digital

They have a product called Mobile Web Capture that connects with ABBYY FlexiCapture and it is a separate feature. I think they should embed Mobile Web Capture as a standard feature.

View full review »
Nesrin Benhayoun - PeerSpot reviewer
Steering Manager at OGS

The recognition intelligence could improve by having more details in the documents. There are limitations with the forms, templates, and manuscripts. 

In an upcoming release, it would be a benefit to have Arabic documentation.

View full review »
Jagadeesh J - PeerSpot reviewer
Product Lead at redBus

The accuracy changes depending on the scenario so you need to test it before committing to this solution.

View full review »
MD
C Data and Documents For Automation at PRTi Digital

They should improve the RESTful API side of this solution. Currently, fully RESTful API is not available in the on-prem version, which is really a problem, and we have to work around this limitation. The cloud version already has a fully RESTful API, but the on-prem version doesn't have a fully RESTful API, which is a big mistake. It is easy to solve, but they aren't solving it quicker. They are taking a long time. Nowadays, most people don't go to the interface. They like to use RESTful API.

View full review »
AnastasiaIlgova - PeerSpot reviewer
Solution Architect at Automation COE

The automatic processing of invoices is not set up. We had to invent our own way of handling this. For example, if the invoice is not recognized successfully then it goes to a verification station for a person to verify whether everything is ok. But, there are no predefined solutions for this. They should have some basic types of different projects already in place, which would allow you to just take a template and customize it for your needs. We had to do all of this from scratch. It was a difficult job because ABBYY consultants are very expensive. You do not have any other consultants that really know the details, and then you have to figure that out all by yourself. It is tough. It's not just about having the product but having some examples on how to use it.

Thre is not much help available on Google or from ABBYY on how to use this solution, and it would be helpful if there were more examples available.

This solution should have better integration with RPA solutions such as Blue Prism.

View full review »
RS
RPA Developer/Consultant at a tech services company with 1,001-5,000 employees

Their tutorials are not enough. They can improve the tutorials and maybe add more examples in their tutorials. Currently, if you want to learn ABBYY technology, it is very difficult. There are just a few resources, such as YouTube channels and blogs. There are not many resources for learning ABBYY.

It would be great if they can make a community edition to use ABBYY. Currently, if you want to try ABBYY, you have to contact a salesperson and take a trial license, which is complicated. They should just give a community edition or a free edition with a few features.

Its licensing is very expensive and should be improved.

View full review »
AC
Technical Project Manager at a tech services company with 1,001-5,000 employees

Our basic concern is that ABBYY does not allow you to use the product unless you are a trained professional. This has been a roadblock for some of our clients because they have been okay with the pricing, but because they are not an expert on ABBEY, they are not able to use it.

In the future, I would like to see integration with Google Sheets. That way, if somebody has data in another format then ABBEY can pull it out and work with it directly.

View full review »
SC
Senior Product & Project Manager at a tech services company with 51-200 employees

If you are not used for training layout feature, a lot of effort is required in order to upgrade to the latest version.  FlexiCapture get the better training layout feature in deep learning and NLP.

View full review »
Buyer's Guide
ABBYY Vantage
March 2024
Learn what your peers think about ABBYY Vantage. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.