Zoho Creator Reviews

I have worked with clients with custom requirements not available out of the box or were not standard functionality in any of the CRMs, so Zoho Creator was the right solution for them.

The solution's flexibility and quick turnaround are valuable. Flexibility may not be its best feature, but the quick turnaround time is. If you have an idea of the custom solution you want to build, and you want to see how it would integrate with ten different third-party applications. It is really quick to implement that within Zoho Creator to build a prototype, bring people on board, show them how it works, and make future improvements. The quick prototyping for custom solutions is Zoho Creator's strongest feature.

There are a lot of areas of improvement. Then there are minor irritants. They still don't have a PDF conversion feature. It is not a standard Zoho Creator feature, and you must integrate with a third-party application to generate a PDF. That's something they could improve on. I'm not saying Zoho Creator can't create PDFs. It just isn't bug-free, with issues with page links and all that.

I am a consultant and have been in the Zoho ecosystem for about ten years. I have experience with almost every Zoho product, having used the entire Zoho suite. I've helped implement Zoho One for multiple businesses, numbering around 50 clients.

The stability is very high. If you go through a proper solution architecture phase, plan things properly, and implement everything with the best practices in mind, it's a very stable platform. There is very little downtime, and I've not seen any other issues either. All the automation works all the time, and the data is safe and secure, which are things other platforms cannot deliver. I've seen platforms where automation you would build doesn't trigger on time or doesn't trigger when it should have triggered and then there have been data inconsistencies. I have seen some of the cloud platforms having those issues, but I haven't seen those in any of the Zoho apps.

There are scalability issues. Small to medium-scale enterprises can work with Zoho Creator. Still, if you need to increase the number of records or the amount of data you want to store on the servers, it can get extremely expensive very quickly.

Customer support is not too bad. They're not the best, either. There is definitely room for improvement with them. They'll get back to you most of the time but take a while to solve certain complex problems. They might take a week or two to fix some complex issues. They are also very capable and know what they are doing.

Neutral

The initial setup is pretty straightforward. I've been doing it for a while, so maybe I'm biased. Zoho Creator has a drag-and-drop user interface. There's a lot of documentation available online on Zoho's website, and many YouTube videos are available on how to deploy the solution, so it's pretty straightforward if you want to implement something simple. Even non-technical people could do it, but you might want to consult with someone for bigger requirements.

Zoho Creator is the cheapest option in the market right now that can deliver this level of quality. But if you go beyond the limits of your subscription, those add-ons can be expensive.

I've seen fewer people moving towards Zoho Creator over time. Back in 2013, when I started, almost every other requirement had to be built in Zoho Creator because the out-of-the-box functionalities available in those CRMs were very few. Those things have changed. A lot of standard functionalities have improved and increased in Zoho CRM and other apps as well, so fewer people are using Zoho Creator.

Zoho Creator is mostly deployed on the cloud. Zoho also used to offer an on-premise solution, but I don't know if they do that anymore. The solution is deployed on their own cloud, and the servers are located in many countries, and comply with the data regulations for each country. They have a few servers in the UK, the US, Germany, France, and India. You cannot have the solution deployed on a private cloud because if you subscribe to Zoho, the data is stored on Zoho servers.

Choosing to use Zoho depends on your requirements, based on the industry you're in, and based on how complex your business processes are. If your process is standard, like a sales process, you don't need Zoho Creator. Many CRMs are available that can handle sales processes well, and it might be more expensive to go with Zoho Creator in that scenario. But if you're working in an industry with a very specific use case and none of the standard CRMs or solutions offer what you're looking for, go for Zoho Creator.

I rate Zoho Creator a nine out of ten because it is very flexible, and I've seen it used for a wide variety of industries for some very complex use cases and some very simple use cases. I think Zoho Creator is my favorite within the Zoho suite of products because it can do almost anything. If there's a problem, I can think of a solution that can be implemented in Zoho Creator and solve it. I don't want to give it a ten because I would like to improve certain small things, and I've been facing those issues for a few years now. I have not seen those being implemented yet. The PDF-generation issue has been a problem for five or six years, and they have not fixed it. These minor things can, in certain cases, be a dealbreaker. Maybe you've worked 200 hours on a project, and now the client is like, "Hey. I want to generate a PDF," and you can't do that. And then they're like, "This is a dealbreaker for me," putting you in an awkward situation. You've invested too much time and money into a project for a small thing like that to be a deal breaker. There are workarounds for these small issues, but it just leaves a bad taste in the mouth when you have to have that conversation with a client. You would be forced to integrate this function with a third-party application for a minor thing, which is standard functionality in most similar platforms.

We use the platform for low-code development of apps. We can create different apps according to our requirements of functionality.

Zoho Creator helps us develop many apps at the same time. We can create business setup, inventory management, etc., using it.

It is a low-code platform. We can create multiple applications simultaneously with it.

The platform's technical support services need improvement. Most of the time, when we contact them regarding some error, they do not answer our queries. Sometimes, their solutions don't help us solve the problem.

Additionally, the platform has multiple support channels, including chat, email, and portal. But it is time-consuming to deal with them.

We have been using Zoho Creator for one year. At present, we use the latest version.

I rate the platform's stability a seven out of ten.

I rate the platform's scalability a seven out of ten.

The platform's technical support services could be better. 

Negative

The platform's initial setup process is easy.

Zoho Creator is worth the investment.

Zoho Creator's price is reasonable compared to other vendors like Salesforce and Oracle.

Using other platforms, we have to create long code to access data and develop applications. In comparison, Zoho Creator allows us to develop multiple applications with short codes.

I recommend Zoho Creator to others. The platform works better than other vendors. I rate it a ten out of ten.

My company is a partner with Zoho, and we have used the solution for various purposes, including sales processes and manufacturing of products. Additionally, we have developed applications for the manufacturing and hospitality sectors.

Zoho Creator helps to maintain the products in development. 

The product needs to improve stability and scalability. We faced issues with bugs. 

I have been using the product for 12 months. 

I would rate the tool's stability a seven out of ten. 

I would rate Zoho Creator's scalability a seven out of ten. Our organization has a maximum of 250 users utilizing Zoho Creator, primarily for client portal purposes. For managing customer figures and product lines, we have around 15 to 20 users handling these tasks.

We encountered issues with the solution related to bugs and breakdowns. However, we could resolve these issues internally without requiring technical support.

The duration of the deployment can vary depending on the specific project requirements. It typically depends on the requirements of the project at hand.

I would rate the product an eight out of ten. 

Zoho Creator is easy to design and accessible for any business purpose. The solution is priced low and helps you meet business requirements. You can write a script based on requirements and trigger it whereby the customer will receive notifications. It is a customizable application. 

We face issues while moving from one form to another form. We have a negative impression of the tool's support since they do not provide us assistance with our queries. They don't have solid answers to our questions. 

I have been working with the solution for one year. 

Zoho Creator is stable. We have faced only minor lagging issues. Mostly, it's smooth and fast. 

Zoho Creator's installation is easy. The tool's installation takes one to three months to complete. One resource is enough to handle the product's deployment. 

The tool has three plans and one of them costs 50 dollars per month. 

I would rate the tool a nine out of ten. 

Zoho Creator is a flexible and powerful solution. I like the tool's advanced modification feature which helps to modify its layout and setup scripts. 

I would like to see a simpler layout and interface. I would also like to see Zoho CRM and Zoho Campaigns integrated with the product. 

I have been using the product for an year. 

I would rate the tool's stability a nine out of ten. 

I would rate Zoho Creator's scalability a nine out of ten. 

We can easily solve and manage issues with Zoho Creator. 

The product's setup is not complex since it is a low-code application. 

We see ROI with the tool's use. 

The tool's pricing is flexible. 

I would rate Zoho Creator a nine out of ten. We can easily create reports and forms without writing any code. However, if you need an advanced level of things then you need to write code and scripts. If you need data from third parties then you need to write APIs. 

We use the product as an ERP system.

The product’s MIS feature is very valuable to us. We send quotes, estimates, and invoices through the solution.

Sometimes technical support does not answer our queries.

I have been using the solution for the past two and a half years. I am currently working on a six-month-long Zoho Creator project.

The product is stable. I rate the stability an eight out of ten.

I rate the scalability a seven out of ten. Two employees use the solution in our organization.

We have contacted support a lot of times. Our experience with support has been very good.

Neutral

The Enterprise version costs INR 1500 per month.

I will recommend the product to others. Overall, I rate the solution an eight out of ten.

We use it just for business process improvement. We are currently testing it. We are using its latest version.

I just like the simplicity of it.

When you're developing database-type applications, there is no way to see the actual database tables. They call them forms, and I don't like that. Zoho should also provide better user guides.

I have been using this solution for a week.

I haven't tested it to its maximum capacity, but it seems fine.

I'm not there yet. 

I have not contacted them.

The initial setup was straightforward.

It is at the bottom end of the price range.

I would rate Zoho Creator a seven out of ten.

We have multiple use cases. The best thing about Zoho Creator is that it's low-code. You're not required to change or modify your processes. The tools work as per our processes, the way we set it up; we just had to configure the app. All of the interfaces are mobile, as well.

We have just kicked off and we are in the process of building the product right now. At the moment, we don't have many users. Once the development phase has been completed, If things work out, then we will have roughly 500 users.

Once everything is up and running, we definitely have plans to increase our usage with this solution.

Understanding the role hierarchy and permissions can be a bit tricky. Secondly, the licensing pattern needs to be more simplified.

They should allow for more UI customization. In fact, I don't think any of the low-code platforms allow that. If they added that, it would be a nice tool to explore and it would be adopted by many organizations as well.

We have just started using Zoho Creator. We've been using it for the past two or three weeks now; however, I have explored the product personally, for the last six months.

Zoho Creator is both scalable and stable.

As I mentioned earlier, being low-code makes it great for extending to other areas, like customer interaction, internal processes, vendor coordination; all of these things can be included in the platform.

I haven't had any interaction with technical support yet; however, during pitching, when I was exploring the product, the pre-sales support which I was provided with was excellent. I was very impressed with it.

It's a cloud-based solution so there is no installation process. Once the accounts were created, we could get started with whatever forms we wanted to create.

Considering the light amount of users who use this solution to perform basic tasks, the price is a little high. I think the pricing should be determined separately, depending on the usage.

There are multiple licensing plans available. We have a top-level license which costs 1400 INR per user/month, which is quite expensive for those of us not involved in the development phase, just using it for day-to-day processes.

We would prefer it if the price went down drastically.

Before looking into Zoho Creator, I explored multiple products, including Microsoft Power Apps, AppSheet, and Kissflow. 

Zoho Creator can be integrated with other platforms easily; for this reason, I think that it's superior to the other solutions I evaluated. 

I would definitely recommend using Zoho Creator.

On a scale from one to ten, I would give this solution a rating of eight. If the price was lower, I would give it a higher rating. Everything else about this solution is great.