Senior Software Engineer at a computer software company with 10,001+ employees
Real User
Stable and scalable product but requires more upgrades and modifications
Pros and Cons
  • "In terms of stability, it's quite good. It's an internal IP product."
  • "On a scale of 1 - 10 I would rate them a 6. That's not low - that 60%. But as I said, it needs to be upgraded and modified."

What is our primary use case?

We use it for project management for material designing and SLD. We use it for our bump operations. We are full process.

What needs improvement?

Areas for improvement are totally dependent on each company and how they are going to use it. It's completely dependent on their operations, so I cannot comment on what needs to be improved.

However, it could be much more process-oriented - that could be upgraded. And they could give me a little bit more flexibility to make the modifications I need. There are elements in the access control circuits that could be recyclable. There are features we are looking at where we'll be putting our FPS spreadsheets where we want them.

For how long have I used the solution?

I have been using WorkFusion for two years.

What do I think about the stability of the solution?

In terms of stability, it's quite good. It's an internal IP product.

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What do I think about the scalability of the solution?

The scalability is quite good. It's ok. We have more than a hundred people using it - most tech architects.

Which solution did I use previously and why did I switch?

We previously used HP Robotics for the deploy service. But we switched. The problems and processes are different but they both fit into our organization's needs.

How was the initial setup?

The initial setup was straightforward. Implemention took 13 to 14 weeks and configuration also took the same time, 13 to 14 weeks. We used the help of a consultant to implement. It was good working with them.

What's my experience with pricing, setup cost, and licensing?

We have a user based license, so there are different charges for each user.

What other advice do I have?

Before implementing it would be good to go through the design points.

On a scale of 1 - 10 I would rate them a 6. That's not low - that 60%. But as I said, it needs to be upgraded and modified. On-prem solution software needs to be in a stack that is much more accessible around the architecture of your plant. It should be fast-acting and accessed over the internet. That's the most important part and most companies require it.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
IT Program Manager at a computer software company with 5,001-10,000 employees
Real User
Effective cognitive features, reliable, and good technical support
Pros and Cons
  • "The cognitive features of this solution are good."
  • "The solution is not user-friendly, this is something they should improve."

What is our primary use case?

The solution can be used for any sort of financial invoicing and billing.

What is most valuable?

The cognitive features of this solution are good.

What needs improvement?

The solution is not user-friendly, this is something they should improve.

For how long have I used the solution?

I have been using the solution for approximately three years.

What do I think about the stability of the solution?

The solution is stable.

How are customer service and technical support?

My team typically deals with technical support and they are very good.

How was the initial setup?

The person doing the installation of this solution needs to be someone that is skilled in this department in order to complete it. If you are new to the installation you will have difficulties.

What's my experience with pricing, setup cost, and licensing?

We are on an annual contract to use the solution. 

What other advice do I have?

I would recommend this solution to others.

I rate WorkFusion an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
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April 2024
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Delivery Director at a computer software company with 1,001-5,000 employees
Vendor
Has good competitive abilities but the email connections should be faster
Pros and Cons
  • "We can see that its competitive ability is quite good."
  • "I would also like for it to be NLP-based."

What is our primary use case?

Our primary use case is for invoice processing. 

What is most valuable?

We can see that its competitive ability is quite good. 

What needs improvement?

UiPath and Blue Prism have certain features that I'd like WorkFusion to implement in which we can see a connection to the email. I'd like for WorkFusion to provide that type of input or provide that information to a restricted email and to extract the email and do the processing. This kind of feature would make it more efficient. 

I would also like for it to be NLP-based. 

The OCR capability should also be improved. 

In the next release, I would like to see NLP processing, OCR capabilities, and for them to make the email connections quicker. We don't like to write in a lot of scripts. You should be able to write a little script and then it will connect to it. Those kinds of features are easy to implement but should be there in the system.

What do I think about the stability of the solution?

It is more or less stable. 

What do I think about the scalability of the solution?

It is scalable. There are no issues at all. Scalability is there. 

We have around ten users using this solution but our client goes up to 100 users.

How are customer service and technical support?

I have a technical guy who has interacted with the technical support many times. Not because they have got stuck and got help but because there are customers that also need technical support with a process. When they need that support, we provide it to them. 

How was the initial setup?

The initial setup is straightforward because we also have a license agreement with WorkFusion. We are a reseller of WorkFusion as well.

If it's a simple process, then the deployment can take around two weeks from start to end. If it is a medium process, it takes three to four weeks. And any complex process might take five to six weeks.

What about the implementation team?

We do the deployment. 

Which other solutions did I evaluate?

We are also a reseller for UiPath. Automation Anywhere is the only tool that is an enterprise version. UiPath and Blue Prism are a license based tool. Then, WorkFusion came into the picture with a lot of promises but also with enterprise tools. So, WorkFusion will be a big competitor to Automation Anywhere.

We have technically analyzed both Automation Anywhere as well as WorkFusion.

What other advice do I have?

I would definitely recommend WorkFusion because I think over the last six months it has matured and it is stable. 

I would rate it a seven out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
RPA Lead and IT Manager at a manufacturing company with 51-200 employees
Real User
The recorder feature is user-friendly and it has good integration with tools like Excel
Pros and Cons
  • "The most valuable features are the recorder because it's user-friendly and the integration with other tools Excel."
  • "It should integrate with more ERP solutions like SAP. It doesn't currently have that ability."

What is our primary use case?

We use the on-premises deployment model. Our primary use case of this solution is for financial processes, like invoices.

What is most valuable?

The most valuable features are the recorder because it's user-friendly and the integration with other tools Excel.

What needs improvement?

It should integrate with more ERP solutions like SAP. It doesn't currently have that ability. 

In the next release, I would like the ability to create dynamic selectors on web pages and web controls. 

For how long have I used the solution?

I have been using WorkFusion for three months.

What do I think about the stability of the solution?

Stability can be improved, especially when it comes to memory. Compared to UiPath that has more RAM and other solutions are less demanding on memory. This should be improved. 

What do I think about the scalability of the solution?

Scalability is great. It's very easy to scale. I have a good impression of the scalability. 

Only I use this solution in my company, I am the only user. 

How are customer service and technical support?

I had the opportunity to speak to a few members of the support team. They're great. I had a good experience with technical support. 

How was the initial setup?

The initial setup was very straightforward. 

What other advice do I have?

I would rate it an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user1098837 - PeerSpot reviewer
Manager at a consultancy with 51-200 employees
Real User
Excellent dashboard, easy to scale and very stable
Pros and Cons
  • "The dashboard is the solution's most valuable feature. When clients want to look at the data it's very easy for them to do so. The dashboard for the IT manager is very useful if there are issues and to create and follow processes."
  • "The problem with the solution is that it is agnostic, so it's not made for banks. Sometimes we are challenged because of this. We have to make everything from scratch to make it work for our clients."

What is our primary use case?

We primarily use the solution for compliance. The solution allows us to run all manner of checks.

What is most valuable?

The dashboard is the solution's most valuable feature. When clients want to look at the data it's very easy for them to do so. The dashboard for the IT manager is very useful if there are issues and to create and follow processes. 

What needs improvement?

For my customers, I don't see much to improve. 

The problem with the solution is that it is agnostic, so it's not made for banks. Sometimes we are challenged because of this. We have to make everything from scratch to make it work for our clients.

For how long have I used the solution?

We've been using WorkFusion for three years now. We're partners with the company.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

The solution is very easy to scale. You can use WorkFusion tools and IPI tools to make the automation work. Some of our clients have 15 to 20 users on the solution. 

How are customer service and technical support?

We've never been in touch with technical support for issues. Sometimes we do touch base with them at the beginning of the project if something isn't going well and we need to talk to the support team.

Which solution did I use previously and why did I switch?

We were using some ERP tools before, for our clients. However, when it comes to unrestricted data, anatomy data, it is better to use a WorkFusion machine. It's better for more clients.

How was the initial setup?

The initial setup is not very complex. It's easy if you don't want too much of a data science tool. You do need to hire some data scientists if you want to be sure about regulations. If you have some regulators coming into the office to check, you'll want to be able to answer questions from them.

What about the implementation team?

Some of our clients have the capacity and skills to handle implementation, but it's a good idea to hire a consultant. It makes it easier.

What's my experience with pricing, setup cost, and licensing?

The licensing and pricing isn't ideal for clients. Sometimes they don't want to invest the money. The solution should consider improving the licensing model.

What other advice do I have?

We use the on-premises deployment model. The client prefers not to use the cloud.

We deploy the solution for big enterprises, but only small groups of users are actually interacting with the solution directly.

I'd recommend the solution. I'd rate it eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director & Co-founder at a tech services company with 1-10 employees
Real User
Integrates well with our platform but the user experience is in need of improvement
Pros and Cons
  • "For automating mundane activities, I can recommend WorkFusion."
  • "The user experience could be better both from an RPA perspective and from a business perspective."

What is our primary use case?

We are a technology startup and we are developing a process discovery product. As part of this, we are integration several RPA products with our platform. We do not deploy RPA products or create bots for our own use.

WorkFusion is used for automating mundane activities.

What is most valuable?

For automating mundane activities, I can recommend WorkFusion.

What needs improvement?

The user experience could be better both from an RPA perspective and from a business perspective. When we compared it to the other RPA platforms, we could not give it as high a mark for user experience. Not everybody can just start using it.

For how long have I used the solution?

We started the process of integrating WorkFusion with our platform several months ago.

What do I think about the stability of the solution?

This is a stable product, although it could always be more stable.

What do I think about the scalability of the solution?

WorkFusion is scalable.

How are customer service and technical support?

We did not encounter any problems and did not have to interact with technical support.

Which solution did I use previously and why did I switch?

We have integrated our platform with UiPath, Automation Anywhere, and WorkFusion. In the future, we will also integrate with Blue Prism.

When you compare with the other RPA platforms in terms of usability, stability, and features, there is room for improvement with WorkFusion.

How was the initial setup?

The installation and initial setup are okay. It is better than some RPA products but not as good as UiPath.

What other advice do I have?

I would rate this solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Buyer's Guide
Download our free WorkFusion Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free WorkFusion Report and get advice and tips from experienced pros sharing their opinions.