IT Solutions Architect at nds Netzwerksysteme GmbH
Real User
Reliable and well-known, but licensing could be improved
Pros and Cons
  • "The usability is satisfactory."
  • "Windows explorer does not support two windows systems."

What is our primary use case?

While we use this solution, we also sell it. 

We sell Windows, and we install it for our customers.

How has it helped my organization?

I don´t think that Windows 10 has improved our organization. In fact, Microsoft has reached a standard in nearly all branches to be the standard OS for the most common things. So nearly in every branch we sell PCs or sell maintenance we have to do it with Microsoft Software, especially with Microsoft OS.

What is most valuable?

It is well-known. I use it because everyone is using it.

The usability is satisfactory.

What needs improvement?

Windows explorer does not support two Windows systems. For example, in Mac OS, you can open tabs such as your windows browsers, and you can switch between devices or file systems. This can't be done in Windows Explorer. You have to open two separate windows and you can only do this when your monitor is large enough, or if you have more than one monitor.

The licensing should be more flexible.

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Windows 10
March 2024
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For how long have I used the solution?

I have been using Windows 10 since it was released.

What do I think about the stability of the solution?

Windows 10 is a stable product.

What do I think about the scalability of the solution?

Windows 10 is now nearly also over eight years old. One of the main topics that help this OS to be so popular is, that most software that is written on this planet is working with, that nearly every device that has a USB connection could be recognized by your computer. Windows 10 is stable and has good scalability.

How are customer service and support?

We have not reached out to technical support. If Windows has a problem, we can usually fix it ourselves. We also rely on Google for assistance.

How would you rate customer service and support?

Negative

Which solution did I use previously and why did I switch?

In private, I use Mac OS, which I prefer to Windows 10.

I have used several operating systems, as well as Outlook, Microsoft Office, and Microsoft Planner.

How was the initial setup?

I do not install this solution, my technical colleagues install it.

What about the implementation team?

We implemented the solution in-house.

What was our ROI?

As I mentioned above, Microsoft doesn´t give resellers the opportunity to gain real money with the product itself. Microsoft wants the partners to build themselves some solutions around their ecosystem. But Microsoft did not understand, that most resellers are not inevitably software programmers or designers. Most of the resellers are solution providers in a maybe "older" category of service.

What's my experience with pricing, setup cost, and licensing?

The licensing fees could be more flexible.

Some of the issues we're having are when your company wants a license or when we don't know if that license can be merged. It is extremely difficult for Microsoft as a company because Microsoft is based in the United States and we live in Germany. We also have other options available here. In this regard, Microsoft is very rigid and unforgiving.

Which other solutions did I evaluate?

On the OS side, you have no choice. You are heavily connected to the facto standard from Microsoft. Also in the matter of email client systems, if you use an exchange, you can't use other email client systems with the same comfort. The same when it comes to office programs.

What other advice do I have?

I would rate Windows 10 a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Senior Manager - IT at a tech vendor with 5,001-10,000 employees
Real User
Performance and UI are great
Pros and Cons
  • "I like the performance of the solution and its user-friendliness."
  • "It would be nice to see more robust security features in the next release."

What is our primary use case?

I work with the latest update. 

I use the solution for the usual stuff, such as email and office applications. 

What is most valuable?

I like the performance of the solution and its user-friendliness. I also like its UI, stability, scalability, everything really, which is why I would recommend it to others. 

What needs improvement?

It would be nice to see more robust security features in the next release. 

For how long have I used the solution?

I have been personally using Windows 10 for more than 20 years.

What do I think about the stability of the solution?

I like the solution's stability. I feel this to be good. We are talking about a stable product. 

What do I think about the scalability of the solution?

I like the solution's scalability and find it easy to scale. 

How are customer service and support?

I have made use of Microsoft support and found it to be good. 

How was the initial setup?

The initial setup was simple.

What about the implementation team?

We handled the deployment internally.

The only maintenance required involves regular updates. 

What's my experience with pricing, setup cost, and licensing?

While the licensing costs of Windows 10 certainly exceed those of other operating systems, as far as the product, its performance and its wide range of usage goes, it is fine. It's worth the price. 

The reason we incur a cost in excess of the licensing fee is because we pay for Premium support, which is fine by us.

Which other solutions did I evaluate?

The UI, user interface, sets Windows 10 apart from other solutions. 

What other advice do I have?

The solution is deployed on my computer, laptop and in the cloud. 

There are more than 10,000 people making use of the solution in our organization. 

I rate Windows 10 as a nine out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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March 2024
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IT Support Team Leader at a tech services company with 201-500 employees
Real User
Good performance, simple installation, but security could improve
Pros and Cons
  • "The solution has good performance. However, I personally prefer Mac."
  • "Windows 10 could improve its security and they have not added anything extra to the solution from the previous versions."

What is our primary use case?

We are forced to use Windows 10 because most of our applications work on it and the majority of our systems are Windows, we have to use it.

What is most valuable?

The solution has good performance. However, I personally prefer Mac.

What needs improvement?

Windows 10 could improve its security and they have not added anything extra to the solution from the previous versions.

For how long have I used the solution?

I have been using Windows 10 for approximately two years.

What do I think about the stability of the solution?

The stability of Windows 10 could improve. I have found Windows XP more stable than Windows 10.

What do I think about the scalability of the solution?

Most of our 500 users are using this solution in my organization.

Which solution did I use previously and why did I switch?

I use Mac systems.

How was the initial setup?

The solution is easy to install, and it tasks a maximum of two hours to complete.

What about the implementation team?

I did the implementation of the solution myself.

We have one IT employee that supports each of our units for this solution. For every 100 users, we would require one IT technician.

What's my experience with pricing, setup cost, and licensing?

There is a standard license to use Windows 10.

What other advice do I have?

In general, I don't recommend Windows 10. If it is for personal use, I always advise others to avoid Windows for personal use and to use Mac. I'm very familiar with the Mac. I'm using Mac for my personal use. I always advise Mac for personal use, but for business, I always recommend Windows.

I rate Windows 10 a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Engineer at a real estate/law firm with 201-500 employees
Real User
Stable and easy to use with good performance
Pros and Cons
  • "The initial setup is very straightforward."
  • "We'd always be happier if the enterprise version was a little bit lower in price."

What is our primary use case?

We use it for everything. We just don't use any other version at the moment. For the last four, five years, we are just using this one version, Windows 10.

What is most valuable?

The performance of the solution is good. We have found the product to be stable. 

The interface is also good and it is very easy to use.

The initial setup is very straightforward. 

What needs improvement?

So far, the solution has been very good. I cannot recall coming across any missing features. There's nothing I would add at this time. 

We'd always be happier if the enterprise version was a little bit lower in price.

For how long have I used the solution?

I've used the solution for four or five years now. 

What do I think about the stability of the solution?

The solution is stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and we have found the performance to be very good overall. 

What do I think about the scalability of the solution?

We have close to 200 people using the solution at this time. 

Which solution did I use previously and why did I switch?

For the last few years, we haven't used anything but Windows. We upgraded from Windows 7, which is what we used previously.

How was the initial setup?

The initial setup is pretty straightforward. It's not overly difficult or complex. A user shouldn't struggle to set it up.

In terms of deployment, you do need more people and more time if you have to do it in multiple geographical locations. In our case, we use around 10, and they cover our locations very well.

In terms of maintenance, just to look after the OS and all those things, we have a team of five.

What's my experience with pricing, setup cost, and licensing?

While we would always prefer a lower cost for licensing the product, for the kind of quality the software system is providing, I cannot complain. You get pretty good value.

What other advice do I have?

I'd rate the solution at a nine out of ten. We've been pretty happy with its capabilities.

I would recommend the solution to other users and organizations. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
FOSS Coordinator at a manufacturing company with 5,001-10,000 employees
Real User
Compatible with most software, beneficial user interface, and highly reliable
Pros and Cons
  • "The most valuable features of Windows 10 are the GUI and the compatibility with mostly all the software available on the market."
  • "If the system Windows 10 is operating on is not powerful it can become sluggish. They could improve by having two versions, a lightweight, and a higher performance version for more powerful computers."

What is our primary use case?

We use Windows 10 for running all of our applications. All the work we do happens on this platform.

What is most valuable?

The most valuable features of Windows 10 are the GUI and the compatibility with mostly all the software available on the market.

What needs improvement?

If the system Windows 10 is operating on is not powerful it can become sluggish. They could improve by having two versions, a lightweight, and a higher performance version for more powerful computers.

For how long have I used the solution?

I have been using Windows 10 for approximately five years.

What do I think about the stability of the solution?

Windows 10 is highly stable.

What do I think about the scalability of the solution?

The solution is scalable.

We have approximately 2,000 users using this solution.

How are customer service and technical support?

We have local support here if we have issues. However, I have not had to contact support for any issues.

Which solution did I use previously and why did I switch?

We were using Windows 8 previously.

How was the initial setup?

The installation is very easy and takes approximately 30 minutes.

What about the implementation team?

I can do the implementation myself. We have a team of approximately six that does the maintenance of the solution. However, Windows 10 does not require a lot of maintenance.

What other advice do I have?

I would recommend this solution to others.

I rate Windows 10 a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Cyber security manager at a retailer with 10,001+ employees
Real User
Easy to use and familiar
Pros and Cons
  • "The two main features that I have found valuable are its ease of use and that we are used to using Windows."
  • "In the next release, I would like it to improve regarding stability plus performance."

What is our primary use case?

It is deployed on both cloud and on-prem.

I use a computing device, but it can be used for multiple functions and multiple aspects.

What is most valuable?

The two main features that I have found valuable are its ease of use and that we are used to using Windows.

What needs improvement?

In the next release, I would like improvement regarding stability plus performance.

For how long have I used the solution?

I have been using Windows 10 for a couple of years.

What do I think about the stability of the solution?

Windows 10 is stable. Clearly there are multiple vulnerabilities, multiple issues that happen, but otherwise it works.

What do I think about the scalability of the solution?

Windows 10 is scalable. We have around 3 to 4,000 people using it. And we have 20 - 25 admins or managers responsible for it.

How are customer service and technical support?

The support is okay.

Which solution did I use previously and why did I switch?

I previously tried Windows 7.

How was the initial setup?

It was a straightforward installation. It took 15 - 20 minutes.

What about the implementation team?

You can install it by yourself or with the help of the consultant\integrator.

What's my experience with pricing, setup cost, and licensing?

It offers a yearly and a monthly subscription. Yearly is the one we are using.

What other advice do I have?

On a scale of one to ten, I would give Windows 10 an eight.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Information Management Specialist at a government with 501-1,000 employees
Real User
User-friendly, scalable, and offers good performance
Pros and Cons
  • "Technical support is very good."
  • "The solution could offer better integration capabilities."

What is our primary use case?

We are primarily using the solution to run various Microsoft applications and Microsoft 365. 

What is most valuable?

The product is stable and reliable. The performance is very good.

We have found the solution to be quite easy to use. It's user-friendly and simple to navigate around. 

The product is very scalable.

Technical support is very good. 

What needs improvement?

The solution could offer better integration capabilities. 

For how long have I used the solution?

I've been using the solution for a couple of years at this point. It's been a while. 

What do I think about the stability of the solution?

The stability of the product is excellent. The performance is great. There are no bugs or glitches and  don't recall it ever crashing or freezing. 

What do I think about the scalability of the solution?

We have found the solution to be scalable. IF a company needs to expand it, it can do so. It's not a problem at all. 

In my organization, there are about 350 users that use the product.

How are customer service and technical support?

We've contacted technical support in the past and they were good. They are helpful and responsive. I was satisfied with the level of service on offer. 

Which solution did I use previously and why did I switch?

We did not previously use a different operating system. We have always used Microsoft.

How was the initial setup?

I did not personally handle the initial setup and therefore cannot speak to how straightforward or difficult the process was, or how long it took.

I'm not sure how many technical team members are needed to handle deployment and maintenance tasks. 

What about the implementation team?

Our IT team handled the installation process for us.

What's my experience with pricing, setup cost, and licensing?

We do pay a yearly licensing fee. I cannot speak to the exact terms or costs, however. 

What other advice do I have?

I'm just a customer and an end-user. I don't have a business relationship with Microsoft.

I'd rate the solution at a nine out of ten. We have enjoyed using it over the years. We are satisfied with its capabilities. 

I would recommend the solution to other organizations.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior System Administrator at Debre Markos University
Real User
Top 20
Easy to install and has good support.
Pros and Cons
  • "It is easy to install and has good information."
  • "The interface could be more user-friendly."

What is our primary use case?

We are using this solution for running personal applications.

Most of our users have it installed on their laptops and desktops.

What is most valuable?

It is easy to install and has good information.

What needs improvement?

The interface could be more user-friendly.

For how long have I used the solution?

I have been using Windows 10 for three years.

We are using the latest version.

How are customer service and technical support?

The technical support is good.

Which solution did I use previously and why did I switch?

Previously, I used Windows 7.

How was the initial setup?

It's easy to install.

It can be deployed in 20 or 30 minutes.

What about the implementation team?

I completed the installation myself.

What other advice do I have?

I would recommend this solution to others.

I would rate Windows 10 a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Windows 10 Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free Windows 10 Report and get advice and tips from experienced pros sharing their opinions.