We use this product primarily for our DR drills, which you can do quietly during office hours. Sometimes we use it for site migrations or planned outages.
Consultant at Ashtech Infotech (India) Pvt.Ltd.
Good reporting and disaster recovery testing capability
Pros and Cons
- "The most valuable feature is disaster recovery testing."
- "The configuration process could be improved."
What is our primary use case?
What is most valuable?
The most valuable feature is disaster recovery testing.
The reports are very good.
What needs improvement?
The configuration process could be improved.
For how long have I used the solution?
I have been using VMware SRM for about five years.
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What do I think about the stability of the solution?
This is the most stable solution that I have seen. It is used on a daily basis, although we are only monitoring it intermittently. It monitors our critical workloads in the background.
What do I think about the scalability of the solution?
It is easy to scale VMware SRM.
How are customer service and support?
We have been in touch with technical support once or twice and we are happy with them.
Which solution did I use previously and why did I switch?
We did not use another solution prior to this one.
How was the initial setup?
The initial setup is simple and it takes approximately four hours to deploy.
There is not much in terms of maintenance and we do not have that role assigned to anybody.
What about the implementation team?
We had an integrator assist us with the implementation.
Which other solutions did I evaluate?
We went straight to this product without evaluating other options.
What other advice do I have?
This is a product that I would recommend for people with a VMware stack.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

VMware Software Engineer at a insurance company with 10,001+ employees
Reliable, easy to use, and the interface is simple
Pros and Cons
- "It's easy to use and the interface is quite simple."
- "Cost is definitely an area where the product could be improved."
What is our primary use case?
Our primary use case is for the end-users. I work as a VMware software engineer and we have about 50 people using the solution.
What is most valuable?
Some of its valuable features are that it's easy to use and the interface is quite simple as well. It's really a reliable and a good product.
What needs improvement?
Cost is definitely an area where the product could be improved, I'd definitely say it should have cheaper pricing.
Definitely the product could be faster and of course in IT everything is about pricing.
For how long have I used the solution?
We've been using the product for the past year.
What do I think about the stability of the solution?
VMware SRM is very reliable and stable.
What do I think about the scalability of the solution?
The product is very scalable.
How are customer service and technical support?
I'm satisfied with the technical support we've received.
How was the initial setup?
The setup is relatively complex because of how we use it so the setup can take some time.
What's my experience with pricing, setup cost, and licensing?
We pay an annual licensing fee for the product.
What other advice do I have?
I would recommend the product to anyone requiring a disaster recovery process.
I would rate this product an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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IT Consultant at a tech services company with 51-200 employees
Good integration and community support to help with mission-critical projects and services
Pros and Cons
- "The most valuable feature is the integration with our Nutanix environment."
- "You need a lot of knowledge to work with the interface because it is not really easy to use, and it would be great if the dashboard were simplified."
What is our primary use case?
This disaster recovery solution helps our clients with their mission-critical projects. They are able to maintain business continuity and increase the reliability of their services.
What is most valuable?
The most valuable feature is the integration with our Nutanix environment. If it didn't have this ability then we may not be using it.
What needs improvement?
There are sometimes performance issues when working with outside links, and it would be better if this were improved.
You need a lot of knowledge to work with the interface because it is not really easy to use, and it would be great if the dashboard were simplified.
For how long have I used the solution?
I have been using VMware SRM for approximately two years.
What do I think about the stability of the solution?
I think that this product is very stable.
What do I think about the scalability of the solution?
I have no issues in mind with respect to scalability or flexibility.
How are customer service and technical support?
I have not been in contact with technical support. Usually, I get help from the community. The forums and websites are great for getting help.
Which solution did I use previously and why did I switch?
I don't think that there is another product that serves the purpose that this VMware SRM does. Integration is very important to me, to have the whole environment integrated together in one place. Because of this, I went straight to VMware.
How was the initial setup?
The complexity of the setup depends on the scenario, but some experience is needed for deployment and installation.
What about the implementation team?
Using a consultant to assist with the deployment is common and this is what I recommend to my clients.
Which other solutions did I evaluate?
I did not evaluate other solutions.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SAN and UNIX Administrator at a comms service provider with 1,001-5,000 employees
Excellent replication feature, extremely stable and has a straightforward initial setup
Pros and Cons
- "The replication is the solution's most valuable feature. If we have some issues on the VM in the main site we can migrate it to another site automatically."
- "If you have a failover case, you need to work on it manually. It would be helpful if this could be automated. It would simplify things."
What is our primary use case?
We primarily use the solution for disaster recovery.
What is most valuable?
The replication is the solution's most valuable feature. If we have some issues on the VM in the main site we can migrate it to another site automatically.
The configuration assembly for the VMware is good.
What needs improvement?
If you have a failover case, you need to work on it manually. It would be helpful if this could be automated. It would simplify things.
For how long have I used the solution?
I've been using the solution for about three years.
What do I think about the stability of the solution?
The stability of the solution is great. We've tested the system and haven't discovered any bugs.
What do I think about the scalability of the solution?
The solution is very scalable.
How are customer service and technical support?
Technical support is amazing. They have a great background in VMware issues and engineering.
How was the initial setup?
The initial setup is very straightforward. It's quite simple. However, those that implement it must have some experience in virtualization. In terms of deployment, you can have a demo regarding SRM and need to apply the scenario on it. Afterward, you can apply it to your environment. It's very easy.
What about the implementation team?
I handled the implementation myself.
What's my experience with pricing, setup cost, and licensing?
You need a license for SRM. We have a permanent license. There aren't additional fees if you need access to support. However, you can upgrade to another support tier. If you like, you can pay extra for premium support.
What other advice do I have?
We're using the on-premises deployment model.
I'd recommend the solution. I'd rate it ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Its array-based integration is the most valuable feature
What is our primary use case?
VMware failover is our primary use case of DC DR automation. We are integrated with array-based replication.
How has it helped my organization?
We had not achieved our RTO before the SRM implementation. But now, we have achieved our RTO for DR drill.
What is most valuable?
- Array-based integration is the most valuable feature.
- It has a user-friendly dashboard and will use the same vCenter console.
What needs improvement?
DR drill report is good but needs to be improved, and the replication monitoring feature is not available.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solutions Consultant at a tech company with 51-200 employees
Combined with RecoverPoint, it offers zero RPO and zero RTO
Pros and Cons
- "Combined with RecoverPoint, it offers zero RPO and zero RTO."
- "I would like to see better integration with other storage solutions. I would hope to see that within the next two or three years."
What is our primary use case?
We use it, I and several of my colleagues, as a data recovery solution between VMware environments. It is a complementary solution to EMC solutions, for storage.
How has it helped my organization?
it is a complementary solution to EMC's data recovery solutions, or RecoverPoint. Combined with VMware SRM it offers zero RPO and zero RTO, so it's a good solution for both EMC's Toolkit, and for the customer.
What is most valuable?
There is zero RPO and zero RTO when combined with the EMC solution called RecoverPoint.
What needs improvement?
I would like to see better integration with other storage solutions. I would hope to see that within the next two or three years.
What do I think about the stability of the solution?
I've never had any problem with downtime or the solution not working. The only issues were human errors in configuring it.
What do I think about the scalability of the solution?
Scalability is bigger and better than the competitors.
Which solution did I use previously and why did I switch?
We have always used VMware solutions because VMware is owned by EMC. So we've only used VMware SRM.
The most important criteria when selecting a vendor are stability, scalability, things that Microsoft had issues with.
How was the initial setup?
It's not entirely straightforward. You have to know what you're doing in order to make it work properly.
What other advice do I have?
Before choosing a cheaper solution, I would advise checking the limitations or boundaries of each solution. Compare VMware to Microsoft Hyper-V and other solutions - maybe open-source - and then see which fits your needs best.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works at a healthcare company with 5,001-10,000 employees
Makes the DR process a lot faster and easier for recovery, but SRM reporting is lacking
Pros and Cons
- "It made the DR process a lot faster and easier for recovery after we were familiar with the product operation."
- "One thing which is lacking from the SRM is reporting."
- "SRM may hit some OS issues related to IP changes, but they are usually OS related, especially in the 2008 realm."
What is our primary use case?
Trying to analyze the feature and functionality of this combined product. SRM is current been used in the production. However, with new DR requirement, we are look for other solutions.
How has it helped my organization?
It made the DR process a lot faster and easier for recovery after we were familiar with the product operation.
What is most valuable?
- vSphere Replication does not take snapshots, although it will keep your snapshots. Site Recovery Manager with SAN Replication does not take snapshots of the VMs, but will take snapshots on the LUNs via the SRA to the storage provider.
- When you perform a failover, the LUNs can be chosen to sync or not, so you do have that option. With vSphere replication, it is the same concept, while it is live. The standalone VR will allow you to choose either.
What needs improvement?
- SRM may hit some OS issues related to IP changes, but they are usually OS related, especially in the 2008 realm. SRM runs a batch file on the OS through tools that will change the IP stack. If something fails with that, or it hits duplicates or hidden devices, it can cause issues.
- Veeam had some weird issues redoing the Server 2008 VM IPs and this requires a MS hotfix. Apparently, that is an MS issue. Though, SRM does not require any hotfixes.
- One thing which is lacking from the SRM is reporting.
For how long have I used the solution?
Still implementing.
Which other solutions did I evaluate?
We are evaluating to determine if there are other products which can provide cheaper solutions.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Systems Administrator at a healthcare company with 1,001-5,000 employees
Testing Failover Capabilities Is Valuable, Though Flexibility To Choose Different PITs Would Help
Pros and Cons
- "Testing failover capabilities."
- "Flexibility to choose different PITs would be nice."
What is most valuable?
- Ease of management.
- Testing failover capabilities.
How has it helped my organization?
Gives us the ability for true DR testing, readiness.
What needs improvement?
Flexibility to choose different PITs would be nice. Also, ability to give VMs different priority per Recovery Plan would be useful.
For how long have I used the solution?
Four years.
What do I think about the stability of the solution?
Not yet.
What do I think about the scalability of the solution?
Not yet.
How are customer service and technical support?
Seven out of 10. I give them a seven because they don’t always get back within the SLA, and have had a few issues they took a long time to resolve.
Which solution did I use previously and why did I switch?
No.
How was the initial setup?
Fairly straightforward.
What's my experience with pricing, setup cost, and licensing?
Licensing costs explode after 75 VMs.
Which other solutions did I evaluate?
We evaluated Zerto. We felt SRM/RecoverPoint gave us more flexibility in our solution. That was five years ago though.
What other advice do I have?
I would recommend it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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