Our primary use case of this solution is for testing.
Consultant at Daniyals Inc
UI is very user-friendly and it doesn't require a lot of resources; lacking in stability
Pros and Cons
- "The UI is very user-friendly and testing is easy."
- "Lacks stability and as a result requires continuous monitoring."
What is our primary use case?
What is most valuable?
The UI is very user-friendly and testing is easy, it doesn't require a lot of resources or a SAN team to enable testing, a single person can do it and get results.
What needs improvement?
Unfortunately, SRM is not stable and it therefore requires continuous monitoring. If there are any issues associated with the Center, SRM doesn't work well and as a result, it generates a lot of tickets and productivity drops.
For how long have I used the solution?
I've been using this solution for five years.
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What do I think about the stability of the solution?
Although this solution is a good tool, it lacks stability. We have five users in our team.
What do I think about the scalability of the solution?
The overall advantage of VMware is its scalability. But when it comes to SRM, scalability is not really relevant. It's only relevant in terms of the DR solution because SRM is a component of VMware, which requires vCenter.
How are customer service and support?
The technical support is quite good.
How was the initial setup?
Setup of SRM required the architectural team. The SAN team plays a very important role here because there's not enough stability. The DR test can fail because of the associated orchestration issues with regard to the SAN.
Which other solutions did I evaluate?
I've never used Zerto, but from my training and my personal analysis, I think it's better than SRM.
What other advice do I have?
I rate this product six out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Unified Communications Consultant at a tech services company with 1,001-5,000 employees
Exceptional customer service, effective backup feature, and simple installation
Pros and Cons
- "The most valuable features are the backup and disaster recovery services."
- "VMware Cloud Disaster Recovery could improve by enhancing the network bandwidth from the storage."
What is our primary use case?
We use VMware Cloud Disaster Recovery as a disaster recovery service and backup as a service.
What is most valuable?
The most valuable features are the backup and disaster recovery services.
What needs improvement?
VMware Cloud Disaster Recovery could improve by enhancing the network bandwidth from the storage.
In a future release, I would like to see new functionality or current feature enhancements.
For how long have I used the solution?
I have been using VMware Cloud Disaster Recovery for a few years.
What do I think about the stability of the solution?
I have found VMware Cloud Disaster Recovery to be stable.
What do I think about the scalability of the solution?
The scalability of VMware Cloud Disaster Recovery is very good.
We have customers in the medium to large-scale enterprise companies.
How are customer service and support?
The technical support provided by VMware is one of the best I have used.
Which solution did I use previously and why did I switch?
I have used many similar solutions to VMware Cloud Disaster Recovery, such as Veeam and Citrix.
How was the initial setup?
The installation is normally simple for users to fully implement.
What's my experience with pricing, setup cost, and licensing?
The price of VMware Cloud Disaster Recovery should be lowered in order to compete better in the market.
What other advice do I have?
I rate VMware Cloud Disaster Recovery a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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Solutions Architect at a tech services company with 11-50 employees
Straightforward to set up with good components and good scalability
Pros and Cons
- "Technical support is very proactive and helpful."
- "It would be ideal if they added advanced analytics or AI to the solution."
What is our primary use case?
We are not an end-user. We are a solutions provider to companies.
What is most valuable?
All of its components are very competitive compared to other solutions. The application, the DR health check, and the scale-out file system are all great. They tailored a lot of technology in the VCDR, which is good. It's a very good solution overall.
The initial setup is very straightforward.
The solution is stable.
Technical support is very proactive and helpful.
The solution has proven to be easily scalable.
What needs improvement?
They need to have their own cloud, however, unfortunately, since the solution has been acquired by VMware, I doubt that will be happening.
It is impossible to acquire Datrium data nodes, unfortunately.
It would be ideal if they added advanced analytics or AI to the solution.
For how long have I used the solution?
We've been working with the solution since before Datrium was acquired by VMware.
What do I think about the stability of the solution?
In terms of stability, recently, we encountered an issue, however, it has been addressed immediately by support. It's now resolved. For the most part, the solution is stable.
What do I think about the scalability of the solution?
The scalability is pretty good. We just have to ask for additional space. Eventually, it will be guaranteed on demand.
There are many users on the solution. It's a big organization.
How are customer service and technical support?
One of the good things about the solution is that it has very proactive support there. They are helpful and responsive and we are pleased with the level of assistance they offer.
Which solution did I use previously and why did I switch?
We did not previously use a different solution.
How was the initial setup?
The solution is very straightforward and easy to set up. The deployment is quick and easy. In our experience, the solution only takes four hours to deploy.
What about the implementation team?
We're integrators and therefore can implement the solution for our clients.
Which other solutions did I evaluate?
We looked at other solutions, however, the product is a very good technology. We have seen its many advantages as compared to other solutions. For example, the solution has been HCI disaggregated.
What other advice do I have?
I'm not sure which version of the solution we're using.
We're an integrator. Our clients use the solution. We are not end-users.
I'd rate the solution at a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Good automation with seamless failover saves us time, but it needs better granularity when used with array based replication software.
Pros and Cons
- "The most valuable feature is the automation, where you press a button and everything fails over seamlessly."
- "You cannot use VMware SRM in conjunction with storage replication software."
What is our primary use case?
We are a solution provider and this is one of the products that we implement for our clients.
VMware is being used for disaster recovery to protect two sites.
What is most valuable?
The most valuable feature is the automation, where you press a button and everything fails over seamlessly. It is quite good.
What needs improvement?
When used in conjunction with storage replication software it is not possible to separate and failover an individual VM. When the VMs are sitting on the same storage LUN, the granularity is not sufficient. Ideally, we should be able to choose one virtual machine and separate it from the rest.
If the price were more competitive then it would be very good.
For how long have I used the solution?
I have been working with VMware SRM for about five years.
What do I think about the stability of the solution?
It is stable for now. I haven't had any issues.
What do I think about the scalability of the solution?
It is scalable, although the downside to scaling is the cost.
How are customer service and technical support?
When I first contacted technical support, I had some issues. However, as time went on, the support has improved and I now think that it is okay.
Which solution did I use previously and why did I switch?
Prior to using VMware SRM, we were doing everything manually. Failover of VMs was done manually from promoting the replicated LUNs to read write and then bringing them up in the DR VMware environment. It was a lot of manual work when dealing with hundreds of VMs.
How was the initial setup?
The initial setup is all right and we have had no issues with it.
What's my experience with pricing, setup cost, and licensing?
The cost of SRM is a little bit high, especially for smaller companies.
Which other solutions did I evaluate?
Yes Veeam and RecoverPoint for VM
What other advice do I have?
In summary, this is a mature product that works very well. It is easy to set up. I like the fact that it has a bubble test feature that allows you to test your configurations without actually failing over. However SRM is very pricy.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Consultant-Instructor at Flexdata
User-friendly, simple to use, and it can be used with storage arrays from any vendor
Pros and Cons
- "The most valuable feature is the simplicity of operations."
- "The two vCenters have to be synchronized, which sometimes gives us problems because Keberos does not tolerate more than five minutes in time difference."
What is our primary use case?
We are a system integrator in Morocco and this is one of the products that we implement for our clients. Our customers use VMware SRM to replicate sites for the purpose of disaster recovery. SRM is a recovery manager and we combine it with NetApp to provide recovery solutions.
What is most valuable?
The most valuable feature is the simplicity of operations. You have two main buttons, where one is red and one is green. The red button is used for real disaster recovery and the green button is used if you want to simulate it.
The interface is user-friendly.
The storage replication adapter (SRA) is quite good because it allows SRM to work with storage arrays from any vendor.
What needs improvement?
I would like to see a detailed history of the events for each site because I have found difficulty with that. The two vCenters have to be synchronized, which sometimes gives us problems because Keberos does not tolerate more than five minutes in time difference.
For how long have I used the solution?
I have been dealing with VMware SRM since 2009.
What do I think about the stability of the solution?
The recovery point (RPO) is set to 24 hours, which means that this is being used daily. Our backup happens at 8:00 pm every night.
What do I think about the scalability of the solution?
VMware SRM is scalable.
Most of our clients are in Morocco, and 80% of them are bigger companies with a lot of users.
How are customer service and technical support?
Technical support from VMware is good and I would rate them an eight out of ten.
How was the initial setup?
The initial setup is definitely simple.
The last project that I worked on took two weeks to deploy. This included installing NetApp, vCenter, ESXi, and the initial application.
What about the implementation team?
We have an in-house team that includes me and two other people. We also do maintenance for some of our clients.
What other advice do I have?
In the past, with version 6.0, there were two versions of SRM. There was a version for Windows as well as an appliance. However, all of our customers are now moving to the appliance.
I recommend using this product because it integrates well with replication technology from any vendor using the SRA.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Consultant at Ashtech Infotech (India) Pvt.Ltd.
Good reporting and disaster recovery testing capability
Pros and Cons
- "The most valuable feature is disaster recovery testing."
- "The configuration process could be improved."
What is our primary use case?
We use this product primarily for our DR drills, which you can do quietly during office hours. Sometimes we use it for site migrations or planned outages.
What is most valuable?
The most valuable feature is disaster recovery testing.
The reports are very good.
What needs improvement?
The configuration process could be improved.
For how long have I used the solution?
I have been using VMware SRM for about five years.
What do I think about the stability of the solution?
This is the most stable solution that I have seen. It is used on a daily basis, although we are only monitoring it intermittently. It monitors our critical workloads in the background.
What do I think about the scalability of the solution?
It is easy to scale VMware SRM.
How are customer service and technical support?
We have been in touch with technical support once or twice and we are happy with them.
Which solution did I use previously and why did I switch?
We did not use another solution prior to this one.
How was the initial setup?
The initial setup is simple and it takes approximately four hours to deploy.
There is not much in terms of maintenance and we do not have that role assigned to anybody.
What about the implementation team?
We had an integrator assist us with the implementation.
Which other solutions did I evaluate?
We went straight to this product without evaluating other options.
What other advice do I have?
This is a product that I would recommend for people with a VMware stack.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
VMware Software Engineer at a insurance company with 10,001+ employees
Reliable, easy to use, and the interface is simple
Pros and Cons
- "It's easy to use and the interface is quite simple."
- "Cost is definitely an area where the product could be improved."
What is our primary use case?
Our primary use case is for the end-users. I work as a VMware software engineer and we have about 50 people using the solution.
What is most valuable?
Some of its valuable features are that it's easy to use and the interface is quite simple as well. It's really a reliable and a good product.
What needs improvement?
Cost is definitely an area where the product could be improved, I'd definitely say it should have cheaper pricing.
Definitely the product could be faster and of course in IT everything is about pricing.
For how long have I used the solution?
We've been using the product for the past year.
What do I think about the stability of the solution?
VMware SRM is very reliable and stable.
What do I think about the scalability of the solution?
The product is very scalable.
How are customer service and technical support?
I'm satisfied with the technical support we've received.
How was the initial setup?
The setup is relatively complex because of how we use it so the setup can take some time.
What's my experience with pricing, setup cost, and licensing?
We pay an annual licensing fee for the product.
What other advice do I have?
I would recommend the product to anyone requiring a disaster recovery process.
I would rate this product an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Consultant at a tech services company with 51-200 employees
Good integration and community support to help with mission-critical projects and services
Pros and Cons
- "The most valuable feature is the integration with our Nutanix environment."
- "You need a lot of knowledge to work with the interface because it is not really easy to use, and it would be great if the dashboard were simplified."
What is our primary use case?
This disaster recovery solution helps our clients with their mission-critical projects. They are able to maintain business continuity and increase the reliability of their services.
What is most valuable?
The most valuable feature is the integration with our Nutanix environment. If it didn't have this ability then we may not be using it.
What needs improvement?
There are sometimes performance issues when working with outside links, and it would be better if this were improved.
You need a lot of knowledge to work with the interface because it is not really easy to use, and it would be great if the dashboard were simplified.
For how long have I used the solution?
I have been using VMware SRM for approximately two years.
What do I think about the stability of the solution?
I think that this product is very stable.
What do I think about the scalability of the solution?
I have no issues in mind with respect to scalability or flexibility.
How are customer service and technical support?
I have not been in contact with technical support. Usually, I get help from the community. The forums and websites are great for getting help.
Which solution did I use previously and why did I switch?
I don't think that there is another product that serves the purpose that this VMware SRM does. Integration is very important to me, to have the whole environment integrated together in one place. Because of this, I went straight to VMware.
How was the initial setup?
The complexity of the setup depends on the scenario, but some experience is needed for deployment and installation.
What about the implementation team?
Using a consultant to assist with the deployment is common and this is what I recommend to my clients.
Which other solutions did I evaluate?
I did not evaluate other solutions.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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