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Manager IT Security & Infrastructure at Currimjee Jeewanjee & Co. Ltd.
Real User
Aug 31, 2022
Easy to set up with knowledgable support and good reliability
Pros and Cons
  • "The solution is scalable."
  • "It was working very well with VMware since it's a VMware product."
  • "Technical support can take some time to respond. We'd like a faster response."

What is our primary use case?

It was working very well with VMware since it's a VMware product. We didn't have any issues. It was quite smooth when doing drills, when we were trying to recover VMs from other sites.

What is most valuable?

There's an option where you can test VM, when you can test the drill. That option was very valuable.

It's easy to set up. 

The solution is scalable. 

It is stable. 

What needs improvement?

Technical support can take some time to respond. We'd like a faster response. 

For how long have I used the solution?

In the previous year, we were using SRM, and then we shifted to another software called CR2. We're replacing SRM. However, we used SRM for a few years. It's been about four years. 

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What do I think about the stability of the solution?

The solution is stable. Its performance is reliable. There are no bugs or glitches and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

The product can scale well. It's not an issue. 

We have three or four people on the solution right now.  They are mostly infrastructure engineers. 

We don't have plans to increase usage. 

How are customer service and support?

Support is good, although we would like them to be faster. 

How was the initial setup?

We had a simple vertical setup. We have VMware engineers at our disposal, and their expertise made it easy.

The deployment took one to two days. It was not complicated. We only needed one or two people to handle the deployment and maintenance tasks. They are engineers and junior staff. 

What's my experience with pricing, setup cost, and licensing?

We pay a yearly licensing fee. 

What other advice do I have?

We have some nodes which are still running VMware. We currently do have some nodes still running VMware like ESXi 7.0, however, not for production. It's right for testing purposes.

I'd rate the solution nine out of ten. 

I'd recommend the solution as it is very stable and does the job. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Asheesh Asthana - PeerSpot reviewer
Senior Product Line Manager at Cisco
Reseller
Jun 16, 2022
Convenient and stable but setup is overly complicated
Pros and Cons
  • "VMware SRM's most valuable features are its convenience and its use of stretched clusters."
  • "SRM has to be installed on two separate data centers, so both have to be coordinated very well, which becomes complicated when configuring the software for disaster recovery."

What is our primary use case?

I mainly use VMware SRM for automation, creation of VMs, and monitoring.

What is most valuable?

VMware SRM's most valuable features are its convenience and its use of stretched clusters.

What needs improvement?

SRM has to be installed on two separate data centers, so both have to be coordinated very well, which becomes complicated when configuring the software for disaster recovery. It would be much simpler if there was just one centralized, cloud-based place to manage both sites.  

For how long have I used the solution?

I've been using VMware SRM for five years.

What do I think about the stability of the solution?

VMware SRM is stable.

What do I think about the scalability of the solution?

VMware SRM is quite scalable.

How was the initial setup?

The initial setup is complex and took almost a week to deploy. I would rate the installation experience as two-and-a-half out of five.

What about the implementation team?

We used an in-house team.

What's my experience with pricing, setup cost, and licensing?

VMware SRM is quite expensive.

What other advice do I have?

If you're able to overcome the initial hump of setting up VMware SRM, it works very well. I'd give VMware SRM a rating of seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
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Manager at SSMS
Real User
Apr 26, 2024
Used for the DC-DR configuration, but its reporting features could be improved
Pros and Cons
  • "The most valuable feature of the solution is the integration part, along with the subsequent hardware."
  • "It would be better if we could get more reporting features in VMware SRM."

What is our primary use case?

We used VMware SRM mainly for the DC-DR configuration.

What is most valuable?

The most valuable feature of the solution is the integration part, along with the subsequent hardware.

What needs improvement?

It would be better if we could get more reporting features in VMware SRM.

For how long have I used the solution?


What do I think about the stability of the solution?

Wherever we have deployed the solution, we haven't faced any issues with stability.

I rate the solution an eight to nine out of ten for stability.

What do I think about the scalability of the solution?

I have four to five customers for VMware SRM.

How was the initial setup?

The solution’s initial setup is not very complex.

What about the implementation team?

I don't see a challenge concerning the solution's deployment process. The deployment can be done once the design is finished. Two engineers are more than enough to deploy the solution.

What's my experience with pricing, setup cost, and licensing?

VMware SRM is an expensive solution, and users need to pay extra costs in addition to the standard licensing fees.

What other advice do I have?

The implementation of VMware SRM helps with the overall business resiliency perspective. We are still using the virtualization layer for the application, which becomes closely integrated with the solution provided. So, that's a benefit to any organization. Moreover, the solution gives you a single dashboard through which you can look at everything.

Overall, I rate the solution a seven to eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1687299 - PeerSpot reviewer
private cloud team at a manufacturing company with 10,001+ employees
Real User
Top 20Leaderboard
Mar 7, 2024
Improves automation and operational efficiency and is useful for disaster recovery
Pros and Cons
  • "The solution is consistent."
  • "The solution must provide better integration with third-party vendors."

What is our primary use case?

I use the solution for disaster recovery.

What is most valuable?

The solution is consistent. It is an automated DR solution. It has test features. We can test DR in advance. We are using the tool for disaster recovery. The product has improved automation. The automation of failover and failback has improved our operational efficiency significantly. It is quite easy to integrate the solution with other VMware products.

What needs improvement?

The solution must provide better integration with third-party vendors.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

I rate the tool’s stability an eight out of ten.

What do I think about the scalability of the solution?

I rate the tool’s scalability a seven out of ten. We have 10 to 20 users in our organization. We use the solution twice a month.

How was the initial setup?

I rate the ease of setup a seven out of ten. The deployment takes a few months.

What about the implementation team?

We deployed the product with a few in-house team members. The tool requires continuous maintenance. We need two or three people to maintain it.

What other advice do I have?

I will recommend the solution to others. It is a nice product. Overall, I rate the tool an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Joshua Kurian - PeerSpot reviewer
Sr. Technical Architect at StarOne IT Solutions
MSP
Top 10Leaderboard
Nov 3, 2023
A stable solution that can be used for disaster recovery and replicating VMs from one site to another
Pros and Cons
  • "VMware SRM replicates the VM from one site to another, and it helps us orchestrate the powering of VMs and DR when the DC goes down."
  • "Currently, there is a limitation of consolidating only 15 sites per SRM."

What is our primary use case?

We use VMware SRM for disaster recovery.

What is most valuable?

VMware SRM replicates the VM from one site to another, and it helps us orchestrate the powering of VMs and DR when the DC goes down.

What needs improvement?

Currently, there is a limitation of consolidating only 15 sites per SRM.

Ransomware recovery or early detection could be incorporated into VMware SRM.

For how long have I used the solution?

I have been using VMware SRM for three years.

What do I think about the stability of the solution?

VMware SRM is a stable solution.

What do I think about the scalability of the solution?

VMware SRM is a scalable solution. I work with mostly small and medium businesses.

How are customer service and support?

VMware SRM’s technical support is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Veeam Disaster Recovery Orchestrator, which is more suited for small businesses. It doesn't offer as much flexibility as VMware SRM. For namesake, it's a DR solution, but it cannot compete with VMware SRM.

How was the initial setup?

VMware SRM's initial setup is easy.

What about the implementation team?

Two people can install VMware SRM in two to three hours.

What's my experience with pricing, setup cost, and licensing?

We pay a yearly licensing fee for VMware SRM, which is not very expensive.

The fee is for the solution's license plus support. There are two options. One is subscription-based, which would be for a one or two years term base, and the other one is perpetual with support.

What other advice do I have?

Just one person is enough to maintain the solution.

I highly recommend VMware SRM to other users.

Overall, I rate VMware SRM a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
Amila Abeysinghe - PeerSpot reviewer
Information Technology Specialist at ARC ONE (PVT) LTD
Real User
Oct 30, 2023
An expensive and complex product that offers scalability and stability to its users
Pros and Cons
  • "It is a stable solution...The solution's technical support is excellent."
  • "In general, the drawbacks of VMware SRM, where improvements can be made, stem from the fact that it is an expensive and complex product."

What is our primary use case?

In my company, we use VMware SRM for virtual machine replication.

What is most valuable?

The most valuable feature of VMware SRM is RTO, better described as recovery time. In most places, my company uses SRM along with backup software since SRM cannot be used as a backup product as it is just a replication tool.

What needs improvement?

VMware SRM is not a popular product anymore since all the other backup products can provide the same functions as SRM. With Veritas, Arcserve, or Commvault, you can take care of the replication part. VMware SRM is not a popular choice among users anymore since it is a highly costly product while also being complex to configure. When it comes to backup products, you can use RTO and RPO, so there is no need to have a separate solution like SRM. In general, the drawbacks of VMware SRM, where improvements can be made, stem from the fact that it is an expensive and complex product.

For how long have I used the solution?

I have been using VMware SRM for six to seven years. My company has a partnership with VMware.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution.

At the moment, just one of our company's customers uses the solution since we have replaced the native backup software used in our company. We need to take care of the renewal of SRM since, right now, we only take care of the renewal of vSphere in our company.

How are customer service and support?

The solution's technical support is excellent.

How was the initial setup?

The solution's initial setup was easy, but if you try to integrate it with other storage solutions, then it gets complex and difficult.

The solution is deployed on an on-premises model.

What other advice do I have?

For first-time users, VMware SRM can be a very difficult tool to use, especially considering the product's configuration part. The configuration is very difficult.

With VMware SRM, you have to download the separate appliance and think about Windows to build a separate native appliance while also having knowledge about ESXi, making it a difficult process. When it comes to VMware SRM, the technical things are very difficult to start in the first place.

I rate the overall tool a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Luciano Batalha - PeerSpot reviewer
Systems Engineer at EVONICEVONIC
Real User
Oct 1, 2023
User-friendly software with good technical support services
Pros and Cons
  • "It has a good and effective user interface."
  • "The product's stability could be better."

What is our primary use case?

We use the product to implement discovery for server and database solutions.

What is most valuable?

The software is user-friendly. It has a good and effective user interface.

What needs improvement?

The product's stability could be better.

For how long have I used the solution?

We have been using VMware SRM for eight years.

What do I think about the stability of the solution?

I rate the product's stability an eight out of ten. Sometimes, we need to restart the system as it stops working. It needs improvement.

What do I think about the scalability of the solution?

We have 400 VMware SRM users in our organization. I rate its scalability a ten out of ten.

How are customer service and support?

The technical support services are good.

How was the initial setup?

The initial setup is straightforward. We need to download the application file and deploy it in vCentre Server. Later, we need to register a static manager to create a bridge between two environments. After that, we check if the static environment is configured with the data centers.

What's my experience with pricing, setup cost, and licensing?

The software is expensive. There is a one-time cost involved in purchasing the license.

What other advice do I have?

I recommend VMware SRM to others and rate it a ten out of ten. I advise other users to always install the latest version.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Director - Cyber Resilience at a tech consulting company with 1,001-5,000 employees
Real User
Apr 21, 2023
A highly scalable solution, especially for those who run enterprise-sized businesses
Pros and Cons
  • "The solution is strong when it comes to protection and analytics, with the latter being added later on."
  • "The administration guides can be complicated and difficult to use, so it would be helpful if it was made easier."

What is most valuable?

The interface of VMware SRM is quite basic and doesn't offer much in terms of features. The solution is strong when it comes to protection and analytics, with the latter being added later on. Protection has been the major feature that we have been using, and it has been quite effective for our needs.

What needs improvement?

The two main areas for improvement in VMware SRM are pricing and administration guides. Pricing is always a consideration, and it could be improved. The administration guides can be complicated and difficult to use, so it would be helpful if it was made easier. Administrators don't want to find themselves in a situation where they can't find what they need, so it's important to make sure that the tools are easy to use.

For how long have I used the solution?

I have been using VMware SRM for six to seven years, which is also the longest experience I have had with any VMware product. Our company recommended it to one of our customers initially, and after that, we had complete freedom to implement it for them. It was a good experience overall. Additionally, my company has a partnership with VMware.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a seven out of ten.

What do I think about the scalability of the solution?

The scalability of VMware SRM is good. Scalability for Azure and AWS is also good. Scalability-wise, I rate the solution an eight out of ten.

My company deals with enterprise-sized customers.

How are customer service and support?

VMware's vendor support was good. I rate VMware's technical support an eight or nine out of ten. To be more specific, I rate it an eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

I rate the initial setup process of the solution a seven or eight out of ten on a scale where one is difficult, and ten is easy. The setup process was not too difficult or too easy. Essentially, we were imaging all their physical servers on the cloud.

In our company, the deployment process takes about an hour. In some cases, due to the size of the data we were dealing with, it took a couple of days, which was the maximum, but usually, it was completed within a few hours.

What's my experience with pricing, setup cost, and licensing?

I rate the solution's pricing a six on a scale of one to ten, where one is the lowest and ten is the most expensive.

What other advice do I have?

l always recommend others to have a POC in place. It's always about whether a solution suits your environment or not. So if it does, then go for it. If it doesn't, one should go for another solution. I rate the overall solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1401531 - PeerSpot reviewer
Technology Consultant at a tech vendor with 10,001+ employees
Real User
Mar 14, 2023
Straightforward deployment but the licensing can be pricy
Pros and Cons
  • "My impression is that the initial setup process is relatively straightforward."
  • "In my opinion, the integration with Peer Persistent Storage could be improved."

What is our primary use case?

Our primary use case for VMware SRM is automatization.

What is most valuable?

The features I have found most valuable are the ability to script test failover and the ability to re-IP.

What needs improvement?

In my opinion, the integration with Peer Persistent Storage could be improved.

For how long have I used the solution?

I have been using this solution for about five years.

What do I think about the stability of the solution?

I would rate the stability of this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

What do I think about the scalability of the solution?

I would rate the scalability of this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

How are customer service and support?

As a vendor, I did not have contact with technical support.

How was the initial setup?

My impression is that the initial setup process is relatively straightforward.

The deployment model of this solution that we are using is on-premises.

What's my experience with pricing, setup cost, and licensing?

If you are buying this solution in an EOA bundle, then the pricing doesn't really matter that much. However, if you're buying a one-off license, the solution is pretty expensive.

I would rate pricing a three, on a scale from one to 10, with one being the worst and 10 being the best.

What other advice do I have?

Overall, I would rate this solution a seven, on a scale from one to 10, with one being the worst and 10 being the best.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Nipuna Nakandala - PeerSpot reviewer
Junior Manager (Virtual Infrastructure) at a maritime company with 5,001-10,000 employees
Real User
Sep 18, 2022
Has a very good replication feature
Pros and Cons
  • "The replication is a key feature."
  • "The replication part of SRM is really good, as we once had our production site collapse completely and we were able to recover all the data, so the restore level of the application is very good."
  • "The solution is on the expensive side."

What is our primary use case?

We use SRM to replicate our important servers to our VR site. We are customers of VMware and I'm a junior manager. 

What is most valuable?

The replication part of SRM is really good. We once had our production site collapse completely and we were able to recover all the data. The restore level of the application is very good. 

What needs improvement?

The solution is on the expensive side. 

For how long have I used the solution?

I've been using this solution for four years. 

What do I think about the stability of the solution?

We've found the solution to be stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How was the initial setup?

We used the documentation for our initial setup and had some difficulties. The deployment was carried out in-house and took a day or two. We had some help from colleagues in other companies and had a couple of people from our company involved in the deployment. 

What's my experience with pricing, setup cost, and licensing?

We initially took out a five-year contract and recently extended it for another 12 months. It's quite an expensive solution. 

What other advice do I have?

I think this is a good tool that's easy to manage and worth the cost, so I rate it nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free VMware Live Recovery Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2026
Buyer's Guide
Download our free VMware Live Recovery Report and get advice and tips from experienced pros sharing their opinions.