We primarily use the solution for migrating our DR site.
System Team Lead at a government with 1,001-5,000 employees
Reliable with the capability to extend but is very expensive
Pros and Cons
- "The solution runs well in the background, just in case we need it."
- "The user experience could be more friendly."
What is our primary use case?
How has it helped my organization?
We have a system that can now move us to a DR site. I have yet to experience any major crisis, however, so I haven't yet tried it.
What is most valuable?
The solution runs well in the background, just in case we need it.
It is stable.
The solution has the capability to scale well.
What needs improvement?
I don't have any notes for improvement.
I'd like the installment and configuration to be more seamless.
The user experience could be more friendly.
It's, by definition, a complicated product.
We'd like the entire solution to be more automated. We'd like as much automation as possible.
The solution is very expensive.
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For how long have I used the solution?
I've been using the solution for more than five years.
What do I think about the stability of the solution?
We haven't had any stability issues. There are no bugs or glitches. It doesn't crash or freeze. It is reliable.
What do I think about the scalability of the solution?
We have not tried to scale the solution. However, we are aware that it can be quite scalable. It depends on the license.
How was the initial setup?
The initial setup and configuration can be complex. It's a complicated product. I'd rate the complexity of implementation eight out of ten.
It took us a few months to fully deploy the solution.
What about the implementation team?
We had an in-house team and professional service to manage the setup process. We did not do it fully by ourselves.
What's my experience with pricing, setup cost, and licensing?
The pricing is very high. However, you get what you pay for. You need to invest a lot of money in order to gain any functionality. In order to have a DR site and maintain it, you need the investment.
What other advice do I have?
I'd rate the solution seven out of ten. It's expensive. However, it's a good investment.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Presales at a computer software company with 501-1,000 employees
Reasonably priced solution with good automation
Pros and Cons
- "SRM's best feature is automation."
- "An improvement for SRM would be better interface compatibility with other products."
What is most valuable?
SRM's best feature is automation.
What needs improvement?
An improvement for SRM would be better interface compatibility with other products.
For how long have I used the solution?
I've been using VMware SRM for ten years.
What do I think about the stability of the solution?
I've never faced any issues with SRM's stability.
What's my experience with pricing, setup cost, and licensing?
SRM is reasonably priced for the functionality it provides.
What other advice do I have?
I'd rate SRM as eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
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May 2026
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Sr . IT Infrastructure Manager at a computer software company with 201-500 employees
Reliable, easy to use, and scales well
Pros and Cons
- "VMware is one of the best products in the industry when it comes to virtualization."
- "Technical support needs improvement, they are not very responsive."
What is most valuable?
It's user-friendly, for those who have learned and experienced the technology.
VMware is one of the best products in the industry when it comes to virtualization.
What needs improvement?
Technical support needs improvement, they are not very responsive.
You should be technically skilled enough so that you don't have to rely on its support. It's not easy when you don't get the support that you would expect to receive from VMware.
For how long have I used the solution?
I have been working with this solution for more than five years.
What do I think about the stability of the solution?
VMware SRM is a stable solution. It's very reliable.
What do I think about the scalability of the solution?
VMware SRM is a scalable solution.
How are customer service and support?
We have always had trouble reaching out to support and connecting with their support engineers.
I would rate the technical support a three out of five.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
In terms of VMware, we use a variety of solutions, such as VMware vSAN, VxRail, Center, and SRM.
What other advice do I have?
I would rate VMware SRM an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Virtualization Consultant at Abu Dhabi Investment Authority
Can create custom steps to make recovery more granular
Pros and Cons
- "In terms of recovery, if you have a test job script, you can put it on top of it, you can create custom steps so that it will be more granular, and it will be an easy, one click solution when it comes to the recovery application."
- "It would be good if this solution could integrate configuration management software such as Chef Infra."
What is most valuable?
In terms of recovery, if you have a test job script, you can put it on top of it. You can create custom steps so that it will be more granular. It will be an easy, one click solution when it comes to the recovery application.
What needs improvement?
It would be good if this solution could integrate configuration management software such as Chef Infra.
For how long have I used the solution?
I've been using VMware SRM for more than a year.
What do I think about the stability of the solution?
The stability is always good because we replicate daily. I have never seen any issues because the replication is always 100% successful.
What do I think about the scalability of the solution?
You can add multiple appliances, and it supports enterprise environments.
How are customer service and support?
Technical support is very good.
How was the initial setup?
The initial setup is straightforward.
The deployment takes about three hours.
What other advice do I have?
VMware SRM is the best sustainability solution, I would rate it at nine on a scale from one to ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Founder at a comms service provider with 11-50 employees
Quick to deploy, stable, and works without issues
Pros and Cons
- "If you want to do failover, it works without any problem."
- "The stability is great, there are no bugs or glitches, it does not crash or freeze, and it is reliable."
- "Sometimes it can cause a bit of downtime during switchovers."
What is our primary use case?
SRM is implemented as part of VMware.
We use it for failover between geographical locations from one location to another location. Sometimes for maintenance purposes, we can failover services to another location so that we can maintain the technology at another location.
What is most valuable?
The solution works well. If you want to do failover, it works without any problem.
The product is stable.
The deployment process is fast.
What needs improvement?
The challenge it has is with the speed of failing over. Sometimes it can cause a bit of downtime during switchovers. Sometimes you realize that when you are failing over you can have downtime due to the fact that you're stepping down on one side and powering up on another side.
For how long have I used the solution?
We've used the solution since 2012. It's been almost ten years.
What do I think about the stability of the solution?
The stability is great. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The scalability is just a function. Whether you can scale or not depends on your resources. It depends on your bandwidth. The scalability will depend on the infrastructure it is using.
We have three people who work with the solution directly.
How was the initial setup?
The deployment doesn't take long. It also takes just a couple of hours as long as you have prepared and long as you have a design.
For the implementation process, we needed three people, however, for implementation, we need a trained engineer. Just one engineer is fine.
What about the implementation team?
If you have trained people who are certified, you can do it yourself. The most important thing is to make sure that it is done by a trained engineer.
What's my experience with pricing, setup cost, and licensing?
We do have to pay a licensing fee in order to use the solution. We have an annual subscription.
What other advice do I have?
I don't remember the version of SRM that we're using now.
I'd recommend the solution to others.
I would rate it at an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
VMware Technician Manager at VAS
Effective disaster recover, stable, and scalable
Pros and Cons
- "VMware SRM is a very nice tool for disaster recovery for virtual environments."
- "The solution could improve by removing some of the limitations we have been facing. There could be better integrated."
- "The support could be improved, they are slow."
What is our primary use case?
VMware SRM is used for disaster recovery automation.
What is most valuable?
VMware SRM is a very nice tool for disaster recovery for virtual environments.
What needs improvement?
The solution could improve by removing some of the limitations we have been facing. There could be better integrated.
For how long have I used the solution?
I have been using VMware SRM for approximately 10 years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
VMware SRM is scalable.
We have approximately 25 people using this solution in my company.
How are customer service and support?
The support could be improved, they are slow.
How was the initial setup?
The installation is of a moderate difficulty level. The time it takes to implement depends on what vendor you are integrating it with, such as HP. The typical duration of implementation including the configuration is approximately five days.
What about the implementation team?
We have one engineer for the maintenance and support of VMware SRM.
What's my experience with pricing, setup cost, and licensing?
There is an annual license to use this solution.
What other advice do I have?
I would recommend this solution to others.
I rate VMware SRM an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Consultant at Daniyals Inc
UI is very user-friendly and it doesn't require a lot of resources; lacking in stability
Pros and Cons
- "The UI is very user-friendly and testing is easy."
- "The UI is very user-friendly and testing is easy, it doesn't require a lot of resources or a SAN team to enable testing, a single person can do it and get results."
- "Lacks stability and as a result requires continuous monitoring."
- "Unfortunately, SRM is not stable and it therefore requires continuous monitoring."
What is our primary use case?
Our primary use case of this solution is for testing.
What is most valuable?
The UI is very user-friendly and testing is easy, it doesn't require a lot of resources or a SAN team to enable testing, a single person can do it and get results.
What needs improvement?
Unfortunately, SRM is not stable and it therefore requires continuous monitoring. If there are any issues associated with the Center, SRM doesn't work well and as a result, it generates a lot of tickets and productivity drops.
For how long have I used the solution?
I've been using this solution for five years.
What do I think about the stability of the solution?
Although this solution is a good tool, it lacks stability. We have five users in our team.
What do I think about the scalability of the solution?
The overall advantage of VMware is its scalability. But when it comes to SRM, scalability is not really relevant. It's only relevant in terms of the DR solution because SRM is a component of VMware, which requires vCenter.
How are customer service and support?
The technical support is quite good.
How was the initial setup?
Setup of SRM required the architectural team. The SAN team plays a very important role here because there's not enough stability. The DR test can fail because of the associated orchestration issues with regard to the SAN.
Which other solutions did I evaluate?
I've never used Zerto, but from my training and my personal analysis, I think it's better than SRM.
What other advice do I have?
I rate this product six out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Unified Communications Consultant at a tech services company with 1,001-5,000 employees
Exceptional customer service, effective backup feature, and simple installation
Pros and Cons
- "The most valuable features are the backup and disaster recovery services."
- "The technical support provided by VMware is one of the best I have used."
- "VMware Cloud Disaster Recovery could improve by enhancing the network bandwidth from the storage."
What is our primary use case?
We use VMware Cloud Disaster Recovery as a disaster recovery service and backup as a service.
What is most valuable?
The most valuable features are the backup and disaster recovery services.
What needs improvement?
VMware Cloud Disaster Recovery could improve by enhancing the network bandwidth from the storage.
In a future release, I would like to see new functionality or current feature enhancements.
For how long have I used the solution?
I have been using VMware Cloud Disaster Recovery for a few years.
What do I think about the stability of the solution?
I have found VMware Cloud Disaster Recovery to be stable.
What do I think about the scalability of the solution?
The scalability of VMware Cloud Disaster Recovery is very good.
We have customers in the medium to large-scale enterprise companies.
How are customer service and support?
The technical support provided by VMware is one of the best I have used.
Which solution did I use previously and why did I switch?
I have used many similar solutions to VMware Cloud Disaster Recovery, such as Veeam and Citrix.
How was the initial setup?
The installation is normally simple for users to fully implement.
What's my experience with pricing, setup cost, and licensing?
The price of VMware Cloud Disaster Recovery should be lowered in order to compete better in the market.
What other advice do I have?
I rate VMware Cloud Disaster Recovery a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Solutions Architect at a tech services company with 11-50 employees
Straightforward to set up with good components and good scalability
Pros and Cons
- "Technical support is very proactive and helpful."
- "All of its components are very competitive compared to other solutions."
- "It would be ideal if they added advanced analytics or AI to the solution."
- "It is impossible to acquire Datrium data nodes, unfortunately."
What is our primary use case?
We are not an end-user. We are a solutions provider to companies.
What is most valuable?
All of its components are very competitive compared to other solutions. The application, the DR health check, and the scale-out file system are all great. They tailored a lot of technology in the VCDR, which is good. It's a very good solution overall.
The initial setup is very straightforward.
The solution is stable.
Technical support is very proactive and helpful.
The solution has proven to be easily scalable.
What needs improvement?
They need to have their own cloud, however, unfortunately, since the solution has been acquired by VMware, I doubt that will be happening.
It is impossible to acquire Datrium data nodes, unfortunately.
It would be ideal if they added advanced analytics or AI to the solution.
For how long have I used the solution?
We've been working with the solution since before Datrium was acquired by VMware.
What do I think about the stability of the solution?
In terms of stability, recently, we encountered an issue, however, it has been addressed immediately by support. It's now resolved. For the most part, the solution is stable.
What do I think about the scalability of the solution?
The scalability is pretty good. We just have to ask for additional space. Eventually, it will be guaranteed on demand.
There are many users on the solution. It's a big organization.
How are customer service and technical support?
One of the good things about the solution is that it has very proactive support there. They are helpful and responsive and we are pleased with the level of assistance they offer.
Which solution did I use previously and why did I switch?
We did not previously use a different solution.
How was the initial setup?
The solution is very straightforward and easy to set up. The deployment is quick and easy. In our experience, the solution only takes four hours to deploy.
What about the implementation team?
We're integrators and therefore can implement the solution for our clients.
Which other solutions did I evaluate?
We looked at other solutions, however, the product is a very good technology. We have seen its many advantages as compared to other solutions. For example, the solution has been HCI disaggregated.
What other advice do I have?
I'm not sure which version of the solution we're using.
We're an integrator. Our clients use the solution. We are not end-users.
I'd rate the solution at a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director Of Service Delivery at Kinetic IT
A good solution for those with a VMware footprint
Pros and Cons
- "This SRM solution can improve your footprint within a data center."
- "The product functionality is fairly high-quality."
- "This product is not appropriate for those moving to a broader cloud footprint."
- "The technical support is not very good and needs to make an effort to improve."
- "I personally will not continue using the VMware SRM solution."
What is our primary use case?
We vetted out that data center a number of years ago. We were told SRM would improve our footprint within the data center and that was attractive to us at the time so we went with it.
We are using VMware SRM but we are also currently looking into alternatives that could replicate the benefits that SRM currently provides for our on-premises installation. Once we are in the cloud, we are looking at whether or not we need dual availability zones. We also are looking at what functionality we could get from not having to change RPs (Recovery Point) as we do now with SRM.
What is most valuable?
I would not be able to tell you the features and benefits that are best for the Engineering Teams. That would be more a question for my Engineering Manager and those guys. I am in service delivery and I am familiar with the product but not with hands-on use.
What needs improvement?
The decision to move to another product is a matter of room for improvement around functionality and requirements that we had with AWS and moving to the cloud. We are not going to be procuring any more licensing for SRM when we make the move to the cloud. We were looking at a cloud-native solution in order to provide the same functionality as the SRM provides but in the cloud. That is just a matter of the changing environment.
If the functionality of SRM could be replicated in the cloud, that would be the improvement we are looking for in the product.
For how long have I used the solution?
I have been using SRM (Site Recovery Manager) for probably six years.
How are customer service and technical support?
I have contacted technical support multiple times. I would not say that I am satisfied. They are not very good and need to make an effort to improve.
How was the initial setup?
The initial setup and installation were pretty straightforward. It was ten plus years ago so I do not remember the exact details, but I do not remember it being difficult at all.
What's my experience with pricing, setup cost, and licensing?
The cost of SRM is on par with market rates. So I think the costs for this product are fine.
What other advice do I have?
I personally will not continue using the VMware SRM solution. That is not a question of what is best. Our position moving forward is that we will not be having a footprint in the VMware space. If someone had the ability to focus on lots of things with using VMware in the cloud then there no issues at all with the product and this is a good solution for that purpose. The product functionality is fairly high-quality. Our decision is more based around the direction that we are taking. We will be cloud-based and we will be using AWS predominantly as our cloud-provider solution.
On a scale from one to ten (where one is the worst and ten is the best), I would rate this solution overall as an eight-out-of-ten. It would not be closer to a ten because there is still some work that we need to carry out with regular maintenance and then there are the increasing license costs. An eight seems about right.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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