Test run in protected environment
Senior System Engineer at a government with 501-1,000 employees
Being able to test run in a protected environment is a valuable feature while vSphere Replication needs work
What is most valuable?
How has it helped my organization?
More confidence over DR services
What needs improvement?
vSphere Replication feature
For how long have I used the solution?
Four years.
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VMware Live Recovery
May 2025

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What was my experience with deployment of the solution?
We had an issue with the Array SRA.
What do I think about the stability of the solution?
We had a problem connecting to the SRM plug-in.
What do I think about the scalability of the solution?
No issues encountered.
How are customer service and support?
Customer Service:
Good.
Technical Support:Average.
Which solution did I use previously and why did I switch?
No previous solution used.
How was the initial setup?
Initial set-up was straightforward.
What about the implementation team?
We used a vendor that was good.
What other advice do I have?
Do a POC whilst keeping the environmental constraints in mind.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Engineer at a tech services company with 51-200 employees
We're able to restore the files from SRM with minimal downtime.
What is most valuable?
Cost
How has it helped my organization?
We have had some customers that were hit with some random wear and we were able to restore the files from SRM with minimal downtime.
What needs improvement?
Nothing I have run into as of yet.
For how long have I used the solution?
About 8 months.
What was my experience with deployment of the solution?
It was deployed prior to my arrival with the company.
What do I think about the stability of the solution?
None encountered.
What do I think about the scalability of the solution?
None encountered.
Which solution did I use previously and why did I switch?
We use several solutions. We determine what is best for the customer and present them with the solutions we believe fit their needs best.
What other advice do I have?
Do an analysis of what you need. Weigh the pros and cons of each solution and use what is going to work best for you.
Disclosure: My company has a business relationship with this vendor other than being a customer: VMWare Partner
Buyer's Guide
VMware Live Recovery
May 2025

Learn what your peers think about VMware Live Recovery. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
Associate Consultant with 51-200 employees
You avoid costly and time consuming DR recovery tests but vSphere needs additional scalability for smaller sites
What is most valuable?
Key feature for me is the ability to test recovery plans with zero impact to the production running environment, this is key for 'what-if’ type analysis and to provide confidence that the platform can be recovered with minimal intervention.
How has it helped my organization?
Organisations that have implemented SRM in my experience have confidence that their mission critical systems will be recovered within the given SLA in the event of a planned or unplanned availability event. This avoids costly and time consuming DR recovery tests which are also often unrepresentative of the real scenario.
What needs improvement?
Smaller sites or sites with mixed storage platforms rely on vSphere replication for DR purposes so additional scalability in this tool would benefit from this.
For how long have I used the solution?
I have designed and implemented 3 solutions with this product over the last 3 years.
What was my experience with deployment of the solution?
No issues
What do I think about the stability of the solution?
More around vSphere replication than SRM
What do I think about the scalability of the solution?
How are customer service and technical support?
VMware Tech Support is excellent.
Which solution did I use previously and why did I switch?
For VMware environments there is no other option for integrated/automated DR other than 'roll your own.'
How was the initial setup?
SRM setup is straight forward, SRA (storage integration) can be more complex depending on the array in question.
What about the implementation team?
I was working for the vendor.
Which other solutions did I evaluate?
Consider your storage design and replication policy first and as always make sure you review VMware documentation and HCL for compatibility.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Engineer at a manufacturing company with 501-1,000 employees
Easily create test environments with the SRM test functionality but auto guest customizations through a GUI is missing
What is most valuable?
The automatic activation of the storage volumes and bringing up all VM’s. The recovery plans and resource mapping are good features.
With the resource mapping we can use different networks to bring up our VM’s
How has it helped my organization?
We can easily create a test environment with the SRM testing functionality, also in combination with EMC recoverpoint we can start up a virtual machine to a given point in time.
What needs improvement?
Automatic guest customizations through a GUI is a missing feature. Also the new version of SRM is web-only and is not that stable as the old client version.
We had couple of times that the web interface crashed and needed to restart the services.
For how long have I used the solution?
7 years.
What was my experience with deployment of the solution?
No issues encountered.
What do I think about the stability of the solution?
No, but the new web client is sometime ‘buggy.'
What do I think about the scalability of the solution?
No issues encountered.
How are customer service and technical support?
Customer Service:
We needed to use customer service a couple of times while upgrading versions but all went fine.
Technical Support:8/10
Which solution did I use previously and why did I switch?
No previous solution used.
How was the initial setup?
It wasn't complex.
What about the implementation team?
We used a vendor team and their expertise was good.
What was our ROI?
This product makes it easy for us to have a managed DR. Also the point in time functionality to bring up vm’s is a cost-saving method for us during the upgrade / testing period.
Which other solutions did I evaluate?
No other options evaluated.
What other advice do I have?
Read and follow the admin guide, otherwise when you miss a step you can search long time. Also use the correct storage adapter of your storage vendor.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Owner with 51-200 employees
Implementation is not difficult as long as you know the business requirements
What is most valuable?
Disaster recovery of a failed site.
How has it helped my organization?
None, I implement this product for customers.
What needs improvement?
Storage integration.
For how long have I used the solution?
5 years.
What was my experience with deployment of the solution?
The integration (SRA’s) with storage and it’s versions.
What do I think about the stability of the solution?
None encountered.
What do I think about the scalability of the solution?
None encountered.
How are customer service and technical support?
Customer Service:
9 out of 10.
Technical Support:9 out of 10.
Which solution did I use previously and why did I switch?
Just a regular backup product. But this wasn't a disaster recovery solution.
How was the initial setup?
A SRM implementation is not difficult. Getting the business requirements is more of a challenge.
What about the implementation team?
I was the implementor.
What was our ROI?
For most customers about 2 years.
What's my experience with pricing, setup cost, and licensing?
I don’t know as it depends on the customer.
Which other solutions did I evaluate?
Nope, I was asked to implement this solution.
What other advice do I have?
Know your business requirements.
Disclosure: My company has a business relationship with this vendor other than being a customer: VMWare Partner
Senior IT Infrastructure Solutions at a tech services company with 51-200 employees
Able to provide customers with required RPO, not possible with traditional backup solutions. Stability could be better.
What is most valuable?
Instant VMware integration and a wide integration with storage vendors.
How has it helped my organization?
The company was able to provide customers with the required RPO that was not possible with traditional backup solutions.
What needs improvement?
Stability, speed.
For how long have I used the solution?
4 years.
What was my experience with deployment of the solution?
Bugs bugs bugs...
What do I think about the stability of the solution?
Sometimes the vm would not failover.
What do I think about the scalability of the solution?
No backwards compatibility of different versions, this made scaling a bit difficult as we needed to upgrade existing infrastructure all the time.
How are customer service and technical support?
Customer Service:
3/10, VMware support was not really proficient in the product, as most of the time we would give them the solution.
Technical Support:3/10, VMware support was not really proficient in the product, as most of the time we would give them the solutio
Which solution did I use previously and why did I switch?
No.
How was the initial setup?
The integration with EMC recoverpoint was problematic in the beginning, with vm's not failing over all the time and slow recover times.
Which other solutions did I evaluate?
Yes, Zerto, Veeam.
What other advice do I have?
POC and test.
Disclosure: My company has a business relationship with this vendor other than being a customer: I've worked on projects for various companies including competitors such as HP
Senior IT Virtualization Architect at a tech services company with 501-1,000 employees
Easy to use and with lowest RPO can protect the main site; add a function to detect the business critical applications.
What is most valuable?
Centralized recovery plans for thousands of VMs, Non-disruptive recovery testing, Automated DR workflows.
How has it helped my organization?
Lowers the cost of DR management, Eliminates clexity and risk of manual processes, Enables fast and highly predictable RTOs.
What needs improvement?
In my opinion if Vmware added some function to detect the business critical applications like oracle, exchange to help monitor these applications for disaster recovery .
For how long have I used the solution?
7 years on many international projects.
What was my experience with deployment of the solution?
In the earlier versions I had some issue, however all of them resolved now.
What do I think about the stability of the solution?
No issues with stability.
What do I think about the scalability of the solution?
No issues with scalability.
How are customer service and technical support?
Customer Service:
Excellent, I had some issues for trouble shooting which was far from my knowledge and vmware customer service remotely solved the problem.
Technical Support:Excellent
Which solution did I use previously and why did I switch?
Yes, I used other products like Storage replications or some other software like "double take.” The problem with storage replication was that it was so risky and unstable to manually bring the application up on DR site, besides taking more time to restore.
Other software, like double take, we needed to do lot of effort on each application separately which makes the solution more complex.
How was the initial setup?
In some basic installations, it is very straightforward, but for enterprise customers it makes sense to do some extra steps to protect applications and boot order.
What about the implementation team?
Both, In my experience vendor teams like HP, EMC or net app, didn’t have much experience with this product, especially for the last 5 years, I mainly have to help them understand the solution.
What was our ROI?
Based on average of downtime cost on DR and how automation can help to bring the business on, SRM can reduce the cost nearly 50 percent; moreover you don’t need to have SAN storage on DR.
What's my experience with pricing, setup cost, and licensing?
Setup cost was based on number of vms and protection plan, and if communication DR site has no any issue, within two weeks all setup can normally be finished and cost is around $300- $350 per day.
Which other solutions did I evaluate?
For some customer who want to protect small number of of applications, I will recommend to go with vendor disaster recovery solution, like Oracle data guard for oracle DB or Microsoft exchange replication or SQL log shipping for Microsoft SQL products.
What other advice do I have?
Vmware SRM can handle all of the challenge of replication and disaster recovery in a simple way.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Systems Engineer at a media company with 501-1,000 employees
The setup documentation needs to be improved greatly but the ability to support DR is valuable to our organization.
What is most valuable?
Ability to support DR.
How has it helped my organization?
We have a fully functioning DR environment.
What needs improvement?
The setup documentation needs to be improved greatly.
What was my experience with deployment of the solution?
Only the fact that I had scour the Internet to find the proper setup information.
What do I think about the stability of the solution?
No issues encountered.
What do I think about the scalability of the solution?
No issues encountered.
How are customer service and technical support?
Customer Service:
Average.
Technical Support:Well the tech I spoke to did not know how the setup should be implemented, until I found the literature myself.
Which solution did I use previously and why did I switch?
Did not use a previous solution.
How was the initial setup?
Complex - settings for the sql db were not documented - had to search a lot for those.
What about the implementation team?
I implemented the product.
What was our ROI?
Very good - we have a DR platform that we've tested with a live production workflow.
Which other solutions did I evaluate?
No others were evaluated.
What other advice do I have?
Gather the proper setup information.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: May 2025
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Buyer's Guide
Download our free VMware Live Recovery Report and get advice and tips from experienced pros
sharing their opinions.
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