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reviewer1796370 - PeerSpot reviewer
Application Architect at a manufacturing company with 1,001-5,000 employees
Real User
Top 20
You can set up VMs quickly
Pros and Cons
  • "Setting up VMs can be done quickly. It is easy to use."
  • "The improvements should be as per customer requirements."

What is our primary use case?

We have three different VMs. During long business hours, we can shift from PR to DR. It has high availability.

What is most valuable?

Setting up VMs can be done quickly. It is easy to use. 

What needs improvement?

The improvements should be as per customer requirements. 

For how long have I used the solution?

I have experience with VMware Cloud Disaster Recovery.

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What do I think about the stability of the solution?

The stability of the solution is a nine out of ten, as it is highly stable. 

What do I think about the scalability of the solution?

Two hundred users are using the solution at present. 

How was the initial setup?

I would rate the initial setup an eight out of ten. 

What other advice do I have?

Overall, I rate the solution an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Director - Cyber Resilience at a tech consulting company with 1,001-5,000 employees
Real User
A highly scalable solution, especially for those who run enterprise-sized businesses
Pros and Cons
  • "The solution is strong when it comes to protection and analytics, with the latter being added later on."
  • "The administration guides can be complicated and difficult to use, so it would be helpful if it was made easier."

What is most valuable?

The interface of VMware SRM is quite basic and doesn't offer much in terms of features. The solution is strong when it comes to protection and analytics, with the latter being added later on. Protection has been the major feature that we have been using, and it has been quite effective for our needs.

What needs improvement?

The two main areas for improvement in VMware SRM are pricing and administration guides. Pricing is always a consideration, and it could be improved. The administration guides can be complicated and difficult to use, so it would be helpful if it was made easier. Administrators don't want to find themselves in a situation where they can't find what they need, so it's important to make sure that the tools are easy to use.

For how long have I used the solution?

I have been using VMware SRM for six to seven years, which is also the longest experience I have had with any VMware product. Our company recommended it to one of our customers initially, and after that, we had complete freedom to implement it for them. It was a good experience overall. Additionally, my company has a partnership with VMware.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a seven out of ten.

What do I think about the scalability of the solution?

The scalability of VMware SRM is good. Scalability for Azure and AWS is also good. Scalability-wise, I rate the solution an eight out of ten.

My company deals with enterprise-sized customers.

How are customer service and support?

VMware's vendor support was good. I rate VMware's technical support an eight or nine out of ten. To be more specific, I rate it an eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

I rate the initial setup process of the solution a seven or eight out of ten on a scale where one is difficult, and ten is easy. The setup process was not too difficult or too easy. Essentially, we were imaging all their physical servers on the cloud.

In our company, the deployment process takes about an hour. In some cases, due to the size of the data we were dealing with, it took a couple of days, which was the maximum, but usually, it was completed within a few hours.

What's my experience with pricing, setup cost, and licensing?

I rate the solution's pricing a six on a scale of one to ten, where one is the lowest and ten is the most expensive.

What other advice do I have?

l always recommend others to have a POC in place. It's always about whether a solution suits your environment or not. So if it does, then go for it. If it doesn't, one should go for another solution. I rate the overall solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
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reviewer1711659 - PeerSpot reviewer
Presales at a computer software company with 501-1,000 employees
MSP
Reasonably priced solution with good automation
Pros and Cons
  • "SRM's best feature is automation."
  • "An improvement for SRM would be better interface compatibility with other products."

What is most valuable?

SRM's best feature is automation.

What needs improvement?

An improvement for SRM would be better interface compatibility with other products.

For how long have I used the solution?

I've been using VMware SRM for ten years.

What do I think about the stability of the solution?

I've never faced any issues with SRM's stability.

What's my experience with pricing, setup cost, and licensing?

SRM is reasonably priced for the functionality it provides.

What other advice do I have?

I'd rate SRM as eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
reviewer1296561 - PeerSpot reviewer
Sr . IT Infrastructure Manager at a computer software company with 201-500 employees
Real User
Top 20
Reliable, easy to use, and scales well
Pros and Cons
  • "VMware is one of the best products in the industry when it comes to virtualization."
  • "Technical support needs improvement, they are not very responsive."

What is most valuable?

It's user-friendly, for those who have learned and experienced the technology.

VMware is one of the best products in the industry when it comes to virtualization.

What needs improvement?

Technical support needs improvement, they are not very responsive.

You should be technically skilled enough so that you don't have to rely on its support. It's not easy when you don't get the support that you would expect to receive from VMware.

For how long have I used the solution?

I have been working with this solution for more than five years.

What do I think about the stability of the solution?

VMware SRM is a stable solution. It's very reliable.

What do I think about the scalability of the solution?

VMware SRM is a scalable solution.

How are customer service and support?

We have always had trouble reaching out to support and connecting with their support engineers.

I would rate the technical support a three out of five.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

In terms of VMware, we use a variety of solutions, such as VMware vSAN, VxRail, Center, and SRM.

What other advice do I have?

I would rate VMware SRM an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1126809 - PeerSpot reviewer
Founder at a comms service provider with 11-50 employees
Real User
Quick to deploy, stable, and works without issues
Pros and Cons
  • "If you want to do failover, it works without any problem."
  • "Sometimes it can cause a bit of downtime during switchovers."

What is our primary use case?

SRM is implemented as part of VMware.

We use it for failover between geographical locations from one location to another location. Sometimes for maintenance purposes, we can failover services to another location so that we can maintain the technology at another location.

What is most valuable?

The solution works well. If you want to do failover, it works without any problem.

The product is stable.

The deployment process is fast.

What needs improvement?

The challenge it has is with the speed of failing over. Sometimes it can cause a bit of downtime during switchovers. Sometimes you realize that when you are failing over you can have downtime due to the fact that you're stepping down on one side and powering up on another side.

For how long have I used the solution?

We've used the solution since 2012. It's been almost ten years.

What do I think about the stability of the solution?

The stability is great. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The scalability is just a function. Whether you can scale or not depends on your resources. It depends on your bandwidth. The scalability will depend on the infrastructure it is using.

We have three people who work with the solution directly.

How was the initial setup?

The deployment doesn't take long. It also takes just a couple of hours as long as you have prepared and long as you have a design.

For the implementation process, we needed three people, however, for implementation, we need a trained engineer. Just one engineer is fine.

What about the implementation team?

If you have trained people who are certified, you can do it yourself. The most important thing is to make sure that it is done by a trained engineer.

What's my experience with pricing, setup cost, and licensing?

We do have to pay a licensing fee in order to use the solution. We have an annual subscription. 

What other advice do I have?

I don't remember the version of SRM that we're using now.

I'd recommend the solution to others.

I would rate it at an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
VMware Technician Manager at VAS
Real User
Effective disaster recover, stable, and scalable
Pros and Cons
  • "VMware SRM is a very nice tool for disaster recovery for virtual environments."
  • "The solution could improve by removing some of the limitations we have been facing. There could be better integrated."

What is our primary use case?

VMware SRM is used for disaster recovery automation.

What is most valuable?

VMware SRM is a very nice tool for disaster recovery for virtual environments.

What needs improvement?

The solution could improve by removing some of the limitations we have been facing. There could be better integrated.

For how long have I used the solution?

I have been using VMware SRM for approximately 10 years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

VMware SRM is scalable.

We have approximately 25 people using this solution in my company.

How are customer service and support?

The support could be improved, they are slow.

How was the initial setup?

The installation is of a moderate difficulty level. The time it takes to implement depends on what vendor you are integrating it with, such as HP. The typical duration of implementation including the configuration is approximately five days.

What about the implementation team?

We have one engineer for the maintenance and support of VMware SRM.

What's my experience with pricing, setup cost, and licensing?

There is an annual license to use this solution.

What other advice do I have?

I would recommend this solution to others.

I rate VMware SRM an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Consultant at Daniyals Inc
Real User
UI is very user-friendly and it doesn't require a lot of resources; lacking in stability
Pros and Cons
  • "The UI is very user-friendly and testing is easy."
  • "Lacks stability and as a result requires continuous monitoring."

What is our primary use case?

Our primary use case of this solution is for testing. 

What is most valuable?

The UI is very user-friendly and testing is easy, it doesn't require a lot of resources or a SAN team to enable testing, a single person can do it and get results. 

What needs improvement?

Unfortunately, SRM is not stable and it therefore requires continuous monitoring. If there are any issues associated with the Center, SRM doesn't work well and as a result, it generates a lot of tickets and productivity drops. 

For how long have I used the solution?

I've been using this solution for five years.

What do I think about the stability of the solution?

Although this solution is a good tool, it lacks stability. We have five users in our team. 

What do I think about the scalability of the solution?

The overall advantage of VMware is its scalability. But when it comes to SRM, scalability is not really relevant. It's only relevant in terms of the DR solution because SRM is a component of VMware, which requires vCenter. 

How are customer service and support?

The technical support is quite good. 

How was the initial setup?

Setup of SRM required the architectural team. The SAN team plays a very important role here because there's not enough stability. The DR test can fail because of the associated orchestration issues with regard to the SAN.

Which other solutions did I evaluate?

I've never used Zerto, but from my training and my personal analysis, I think it's better than SRM. 

What other advice do I have?

I rate this product six out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Consultant-Instructor at Flexdata
Consultant
User-friendly, simple to use, and it can be used with storage arrays from any vendor
Pros and Cons
  • "The most valuable feature is the simplicity of operations."
  • "The two vCenters have to be synchronized, which sometimes gives us problems because Keberos does not tolerate more than five minutes in time difference."

What is our primary use case?

We are a system integrator in Morocco and this is one of the products that we implement for our clients. Our customers use VMware SRM to replicate sites for the purpose of disaster recovery. SRM is a recovery manager and we combine it with NetApp to provide recovery solutions.

What is most valuable?

The most valuable feature is the simplicity of operations. You have two main buttons, where one is red and one is green. The red button is used for real disaster recovery and the green button is used if you want to simulate it.

The interface is user-friendly.

The storage replication adapter (SRA) is quite good because it allows SRM to work with storage arrays from any vendor.

What needs improvement?

I would like to see a detailed history of the events for each site because I have found difficulty with that. The two vCenters have to be synchronized, which sometimes gives us problems because Keberos does not tolerate more than five minutes in time difference.

For how long have I used the solution?

I have been dealing with VMware SRM since 2009.

What do I think about the stability of the solution?

The recovery point (RPO) is set to 24 hours, which means that this is being used daily. Our backup happens at 8:00 pm every night.

What do I think about the scalability of the solution?

VMware SRM is scalable.

Most of our clients are in Morocco, and 80% of them are bigger companies with a lot of users.

How are customer service and technical support?

Technical support from VMware is good and I would rate them an eight out of ten.

How was the initial setup?

The initial setup is definitely simple.

The last project that I worked on took two weeks to deploy. This included installing NetApp, vCenter, ESXi, and the initial application.

What about the implementation team?

We have an in-house team that includes me and two other people. We also do maintenance for some of our clients.

What other advice do I have?

In the past, with version 6.0, there were two versions of SRM. There was a version for Windows as well as an appliance. However, all of our customers are now moving to the appliance.

I recommend using this product because it integrates well with replication technology from any vendor using the SRA.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free VMware Live Recovery Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free VMware Live Recovery Report and get advice and tips from experienced pros sharing their opinions.