Pedro Nova - PeerSpot reviewer
IT Projects at a tech services company with 11-50 employees
Real User
Top 10
Useful for performance monitoring, alert monitoring, and capacity planning
Pros and Cons
  • "I have integrated vROps with vRealize Log Insight and vRealize automation. After integrating vRealize, we tried to split and combine the logs from the login sites for more alerts and information to organize the whole infrastructure and have automation. We used many different types of scripts trying to orchestrate them all together into one solution, replacing, for example, Elasticsearch and some other scripts."
  • "The solution can improve by offering more flexible integration with other platforms or products, such as Hyper-V or Azure. Not everyone uses VMware. It would be beneficial to have a more open-source concept for integration, creating more visibility across multiple clouds."

What is our primary use case?

We use vROps as a monitoring solution because it is good at that. It is designed to monitor VMware data centers. 

I am using AWS and Azure. I prefer AWS, but it depends on the budget of the company as well. Having customers in the cloud is cheaper than on-premises, but it is completely different.

How has it helped my organization?

Many of the features in this solution have helped out and improved my customer's organizations, such as creating, monitoring, splitting, modifying, playing with the VLRs and alarm definitions, notifications, performance analysis, cost analysis, and cost-calculations report comparisons.

Improves performance for the CPU. Helps us develop a future plan.

The VMware data center has helped us be more proactive in anticipating and solving problems by splitting the production servers. I can combine it with other solutions, like Horizons Cloud. This helps in general.

vRealize Log Insight has affected our overall troubleshooting by allowing us to have a single point to check everything. For example, when I was using Dell EMC RecoveryPoint for virtual machines, which is protection software, they had a single dashboard inside the vCenter in order to check the overall information on the dashboard, such as storage. Previously, I would need to connect to vCenter to check every single log or if there was an alert. With this solution, I do not need to connect to the dashboard or vCenter. By using the UI of vRealize, I can connect independently from my home computer with no need to access vCenter. I have a single dashboard where I can check everything I need, such as alerts, emails, any critical situation, or Log Insight, all from one single place.

What is most valuable?

The most favorable features of the solution are it has a good design, is easy to use, and can be used for a large variety of solutions. You are able to combine it with many tools and solutions, such as LDAP, Active Directory, and automation solutions.

The UI is user-friendly and easy to use. For example, with a colleague that has just started in the IT field, I can easily explain how to use this solution. It is very intuitive. It has graphics and a lot of details. When comparing it to other vendor monitoring tools. It is much simpler to manage, configure, automate, and do reporting.

It is useful for performance monitoring, alert monitoring, and capacity planning. In the latest version, you have the ability to calculate how much you are spending on your infrastructure for every single machine or the final price of one of your virtual machines. Additionally, you can look at the information between on-premises and AWS, then compare the differences.

There is proactive monitoring available. You need to adjust the appropriate settings, accordingly.

What needs improvement?

The solution can improve by offering more flexible integration with other platforms or products, such as Hyper-V or Azure. Not everyone uses VMware. It would be beneficial to have a more open-source concept for integration, creating more visibility across multiple clouds.

Sometimes, from a normal user's perspective, I feel like I want to get to the main dashboard faster because there are a lot of options to get to the final step. To get to our main dashboard on Windows machines, you need to click about 10 times and change a lot of options. It would be better if they could organize it to be only three to five steps.

Buyer's Guide
VMware Aria Operations
November 2022
Learn what your peers think about VMware Aria Operations. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
655,465 professionals have used our research since 2012.

For how long have I used the solution?

I have been using VMware vRealize Operations (vROps) for approximately five years. I apply and implement it in different businesses and companies as a consultant.

I use vROps daily as a user and administrator. I also explain the solution to colleagues.

What do I think about the stability of the solution?

It is very stable without downtime. They have improved the solution over previous versions. 

I do the daily tasks, like monitoring. Since I am using the version, I haven't had to apply any upgrades, do any migrations to new appliances, or apply remote collectors.

What do I think about the scalability of the solution?

You can scale up by combining all your vCenters and add collectors. It is very flexible.

In the small companies that I work with, there are about 50 users who are using it for monitoring critical solutions, like finance programs, SQL Servers, IIS, NGINX, Data Domain, and Avamar. 

How are customer service and support?

In general, VMware has good technical support. They have top guys.

I have contacted VMware about Dell EMC issues, but they only focus on vROps support.

There is a strong user community with blogs, which is very important. The community is really extensive. A lot of people help you. We share information there.

Which solution did I use previously and why did I switch?

I have used other solutions previously and it was impossible to get the dashboard from Dell EMC appliances. We found this solution does it perfectly.

I was previously using other tools combined with Windows, such as RVTools. Now, I only use one solution that has an all-inclusive virtual appliance. vROps is always improving, e.g., the UI, and a benefit to our operations. In general, it is a great product.

I have integrated vROps with vRealize Log Insight and vRealize automation. After integrating vRealize, we tried to split and combine the logs from the login sites for more alerts and information to organize the whole infrastructure and have automation. We used many different types of scripts trying to orchestrate them all together into one solution, replacing, for example, Elasticsearch and some other scripts.

How was the initial setup?

The initial setup of the solution is easy. 

The deployment takes less than 20 minutes.

What about the implementation team?

It is easy to deploy the settings. It is not complex at all. You can start all over and organize everything differently.

First, I choose on-premises because I want to feel in first person how difficult or easy the installation or deployment is from other data centers. Also, I combine it with Active Directory as well as VMware Workspace. Even if it is a PoC, I do the installation to production.

I also work with third-parties and providers.

What was our ROI?

vROps has helped decrease downtime by approximately 35% by giving me a warning when the VMs are down.

We are receiving approximately 75% workload placement efficiency. vROps is good in this case.

By using the cloud solution, it helps save on costs. We did not have to allocate money or resources for what is typically associated with on-premise solutions, such as installations, upgrades, maintenance, and network hardware.

The virtual appliance is not power-intensive. It does not use a lot of CPU, RAM, etc.

It gets better with every version.

What's my experience with pricing, setup cost, and licensing?

The licensing is not clear at the moment if the on-premises pricing is the same as on the cloud. I am checking on the pricing. However, you can save a lot of money with the cloud solution because you need to spend time installing, upgrading, and connecting with the on-premises solution. Also, you don't need to spend time scheduling the maintenance and maintaining the solution when using the cloud version.

I recommend it to colleagues and companies, but people have complained that it is expensive. I think the pricing is fair.

Which other solutions did I evaluate?

I tested SolarWinds, ManageEngine, and HPE. I was looking for a product to help with monitoring of some special appliances from Dell EMC. I tested different products, and this solution was the only one that helped my customers and me to get the final solution that I was looking for. It is really difficult, practically impossible, to get a monitoring system for these types of Dell EMC physical appliances: Avamar, Data Domain, and RecoverPoint. I tried different products, like Zabbix, Nagios, and PRTG. Whereas, vROps is perfect for this type of job.

Dell EMC doesn't have any idea how to monitor. They offer coding, scripting, APIs, and connecting to vCenter. They don't offer a knowledge base or advice for monitoring problems. I discovered vROps for monitoring their problems.

While open sources are free, you have to spend a lot of time training and explaining to people how to use them.  

I am reading and checking for different solutions all the time.

What other advice do I have?

My advice is to test the product.

I am monitoring VxRail from vROps.

Our average time for resolution depends on the issue. For example, if I receive a notification, and there is a large latency or the hard disk is filling up too fast, it will depend on the end administrator who is monitoring it.

I rate VMware vROps vRealize Operations an eight out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
HIMANSHUMARU - PeerSpot reviewer
Manager, IT Infrastructure and Data Center at Asian Paints
Real User
Top 5
Proactive monitoring and alerts have helped us to anticipate issues and decrease downtime
Pros and Cons
  • "VM rightsizing is another very good feature and capacity planning is something else that I like about it."
  • "We integrated vROps with vRealize Log Insight, but it was not helpful to me. It was not giving me any good data."

What is our primary use case?

We wanted a tool for monitoring the entire virtualization infrastructure. In addition to infrastructure monitoring, a second use case was application monitoring. At the time we were looking, they had a tool called EPOps through which you could do application monitoring. We also heard about some other components, partner integrations for VMware, through which we could monitor the SAP landscape and storage performance.

How has it helped my organization?

There was a team of five or six members. Only one member implemented the vROps, but the visibility was provided to all five of the core infrastructure members. They have been able to use the tool effectively to monitor all the applications from an infrastructure point of view.

We also created an application-specific dashboard, from an infra point of view, which was released to end application teams, so that they can then monitor the performance of their applications: How is the CPU and memory? How is the software: working or not working? It is a one-of-a-kind solution where we have onboarded application teams and given them logins for their specific areas.

vROps also provides proactive monitoring, at some level. It's not practical to keep on logging in to the tool to look at it. So you can create alerts and it will alert you if memory utilization is going beyond 80 or CPU utilization is going above 90. It significantly improves the monitoring, because we are able to act on it beforehand, before the system goes down. It has decreased our downtime by 20 percent. We are more proactive in anticipating and solving problems, and it has also reduced our mean time to resolution for infrastructure by about 10 percent.

We also use it for capacity management, for buying new capacity. It has saved us on hardware costs because we're able to plan properly and we're able to buy the necessary hardware. It has saved us around 50 lakh in Indian rupees [about $70,000 at the time of this review]. And because we are not buying as much infrastructure, the licensing requirements and costs have also been reduced. And it has saved us about 5 to 10 lakh [about $7,000 to $14,000 at the time of this review] in power and other data center costs.

What is most valuable?

For VMware monitoring, it gives a good amount of data, which can be circled back with the IT hierarchy, or application owner, to have a discussion. 

VM rightsizing is another very good feature and capacity planning is something else that I like about it.

In addition, over time it has become more user-friendly. When we deployed, it was only three-years-old. Recently, it has matured enough to monitor cloud infra also, but we have not tried that yet. But it has matured over the time. The GUI has become more user-friendly and it is very lightweight now.

It shows end-to-end visibility for infrastructure: CPU, memory, and all the processes that are running on the server. It will provide you everything. It will provide you some information about applications, depending on the tool capability, but it is not an application performance monitoring solution.

What needs improvement?

We integrated vROps with vRealize Log Insight, but it was not helpful to me. It was not giving me any good data.

Another area where there is room for improvement is an area which I've not looked at: cloud management and how efficiently it can do it. 

Also, while it is able to do VMware management very effectively, if you have any other hypervisor solution, I don't know how effectively it would work. It should scale to other infrastructure also.

For how long have I used the solution?

We have been using VMware vRealize Operations (vROps) for the last five to six years now.

What do I think about the stability of the solution?

The product is more or less stable. We may find a database-related issue once in a year because it uses the open source Cassandra DB, so sometimes that does not work the way it should. 

Also, high-availability within the product is not so good. They have tried to improve it over the time. We have created a two-node cluster where, if one cluster goes down, the other node will take over. Whenever we have tried, it was not that seamless, and we had to involve their support.

What do I think about the scalability of the solution?

It is scalable. It is easy to scale. We also implemented it in a remote location, where we just had to install a remote connector. All you need is good connectivity.

In a given week we were using vROps three to four times. That frequency has been reduced and now we use it about twice a week. I look at it in my role as manager of IT infrastructure and data center. On my team there are three people and they also look at vROps from time to time. They create VMs. They are database, software, and backup administrators. Above me there is our leadership team that also looks at it on a case-by-case basis.

How are customer service and technical support?

Technical support is very good, no doubt about it. If you raise a very high-priority case, you will get an immediate response. And most of the people are able to solve the problems. You don't have to roll the case over to the next available or superior agent.

Which solution did I use previously and why did I switch?

We didn't have any tools before vROps, but it provides a single tool for virtualized infrastructure monitoring.

How was the initial setup?

The initial setup was a complex process, and it is still a complex process. There are too many products: the UI, database, and you have to properly size it according to your requirements, otherwise it does not work well.

Our deployment was a one-year project.

We took a full suite of licenses for all the VMs which we had. And that time we had some 600 VMs. We took two types of licensing, advanced and enterprise, where we were trying to achieve our application monitoring in the enterprise licensing. The advanced was used to create dashboards and other kinds of reporting.

Besides this, we used one more product, VMware Compliance Manager, which they have now stopped. That is one area which they have now integrated into vROps, but we have not tried it so far.

What about the implementation team?

We used VMware professional services. Our experience with them was okay. We thought we would implement way further, with VMware onboarding, but it took a year to complete the project.

What was our ROI?

We haven't really seen ROI. That was not the idea at the time. We wanted a monitoring platform. Return on investment on such a product is also fairly difficult to calculate.

What's my experience with pricing, setup cost, and licensing?

Over time they have changed the pricing and the licensing model. Five or six years ago, when we took it, it was a very good option. Now, I think I have to reevaluate, to be honest.

Which other solutions did I evaluate?

We looked at SolarWinds and BMC. One of the primary reasons we went with vROps was that we had a large VMware infrastructure. Also, at that time, the dashboards were very good. Also, at some level, it was an agentless solution. In all the other cases you had to install an agent in the end VMs. But because vROps is tightly integrated with VMware, it monitors without agents. That was a factor. Cost was also a factor.

What other advice do I have?

My advice would be to look at it holistically, meaning look at what you want to achieve in the final endgame. Also, evaluate a couple of products to get a feel for them and which product suits you. In addition, create roles within your company, because this needs dedicated attention when you implement it and attention to sustain it. There should also be alignment with an application team or leadership team when implementing this kind of solution.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
VMware Aria Operations
November 2022
Learn what your peers think about VMware Aria Operations. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
655,465 professionals have used our research since 2012.
Architecture Engineer at a manufacturing company with 10,001+ employees
Real User
Top 10
Provides us with detailed VMware infrastructure monitoring and recommendations for resource utilization
Pros and Cons
  • "One of the best features is the monitoring. It gives you proactive recommendations, based on the information that you have. It recommends changes. For example, if an ESX service is heavily loaded, it will tell you to make some changes, such as storage optimizations. Every tool does monitoring, but this one gives you more proactive monitoring, with the recommendations and actions that are needed."
  • "If it could help with calculating on-prem costs, based on their experience, it would help customers determine whether to remain on-prem or move to the cloud."

What is our primary use case?

We are using vROps for its monitoring and alerting mechanisms, for the entire VMware environment. We use the analytics and recommendations.

How has it helped my organization?

It's a monitoring tool. It is very common, but in my last eight years of using it, what I have seen is that it gives detailed monitoring information for your entire VMware infrastructure. It gives recommendations in terms of resource utilization.

A major part of its functionality now is business cases. I can identify them now, meaning if we migrate to the public cloud, what the business case would be.

In addition, the proactive monitoring and recommendations always help you to avoid unwanted downtime. If I see that a machine is heavily loaded, I can apply the recommendation and balance the load across all the nodes. And if the machine is under-utilized or over-utilized, it will tell you whether to optimize or to increase the resources accordingly. It improves the operational experience as well as the performance.

It automatically places workload on the machines where there is any available capacity or more resources are available. You don't need to worry about that. vROps does it. The workload placement has definitely increased VM density. That is part of the VMware DR solution. It enables you to place things automatically on a machine with less load so that you can increase the density, depending upon the resource availability on the machine.

What is most valuable?

One of the best features is the monitoring. It gives you proactive recommendations, based on the information that you have. It recommends changes. For example, if an ESX service is heavily loaded, it will tell you to make some changes, such as storage optimizations. Every tool does monitoring, but this one gives you more proactive monitoring, with the recommendations and actions that are needed.

VMware products are user-friendly, there is no doubt. That goes for all their products. I use multiple VMware products and I don't see any difference among the products in that context. vROPs, specifically, is easy to handle, even if you don't know anything about VMware. If you have some experience in monitoring, the tool will definitely be easy to learn and to get hands-on with it.

Also, if you want to migrate to public cloud, it helps with the business case. The tool gives some rough estimates about migrating to the public cloud or to another cloud.

vROPs is integrated with vRealize Log Insight by default, but we don't use it in our company. But it allows you to keep the logs and go back and identify what the performance was like a month back. That can help with troubleshooting because if you know what things were like a month back, and an issue comes in, you can get into performance metrics for that month. All the log data will be available for troubleshooting and capacity management.

What needs improvement?

Three or four years back, regarding business case data, when looking at migrating to public cloud, we had to feed in the pricing of all the public clouds manually. I don't know whether that information is now available automatically, but that would help.

Similarly, if it could help with calculating on-prem costs, based on their experience, it would help customers determine whether to remain on-prem or move to the cloud.

For how long have I used the solution?

I've been using VMware vRealize Operations for almost eight years.

What do I think about the stability of the solution?

The stability is good. They keep updating it with the new versions and new features. So many features have been added and so many different licensing models have come in. Variations are available for data center requirements and remote site requirements. But the product looks very stable.

What do I think about the scalability of the solution?

I've never had a problem with the scalability of vROps. It can scale to any level. I've never reached the maximum of what it can do.

How was the initial setup?

The setup of vROps and Log Insight is very easy. It's not intensive or very complex. I did it about four years back when we deployed it in my previous organization and it was very easy for a standard VMware environment.

The amount of time it takes depends on how big your VMware environment is. There's no benchmark value. If you have a small environment it shouldn't take more than one or two days. But in a bigger environment, the scanning of data takes time because it has to talk to vCenter, pull all the data, wait for all the data to come in, and see if there are any recommendations. But that should not take more than a week and you should be able to see everything, even in a much bigger environment.

To deploy, you need to have a VMware guy and it depends on where the data is being integrated to. If it's only a VMware environment, you need only one or two people, max.

What about the implementation team?

If the deployment is being integrated with some enterprise tools or third-party vendors, you may need to work with their separate teams.

What was our ROI?

In terms of value, it depends on how you look at it. Is there really any other solution for VMware? I don't think so. If you bring in something else then you have to think about the support matrix, compatibility, and you multiple vendors involved. You go with VMware because of the easy integration and support. It's a big product and it costs, but the value depends on your point of view. If you look at it from a cost-perspective, it's costly. If you look at it from a compatibility/support perspective, it meets all your requirements.

Because we are a valued customer, we got a good discount from VMware on the pricing. What they offered and what we have gotten as a return on our investment are reasonable.

What's my experience with pricing, setup cost, and licensing?

Every VMware product is a licensing challenge. It's always costly. It's based on processors. From a technical side, the product is very good. The challenging part is always the licensing.

They should have some kind of alternate pricing models. They have a simple model, CPU-based. They should do something to make it more reasonable there. And they have too many variations. I think there are three different models that depend on different form factors. They should make it easier. With three different versions—standard, advanced, and enterprise—it's confusing.

Which other solutions did I evaluate?

This tool gives us everything we need. I don't see any alternatives to it.

What other advice do I have?

We don't use VMware's Tanzu solution along with this solution for Kubernetes monitoring and management, but we have had discussions with the VMware team about it. It is still in discussion.

Leaving the issue of cost aside, I would rate vROps at eight out of 10, in terms of the technical side, integration, and support.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Deputy Manager at PacECloud
Real User
Top 5
Visibility helps with cost optimization and performance tuning in a large infrastructure
Pros and Cons
  • "One of the most valuable features is the ability to compare between AWS/Azure and the local cloud. When customers deploy something on the local cloud, with the same configuration that would apply to AWS or Azure, we can calculate the estimated cost difference between the local cloud and the public cloud. We do this kind of analysis for optimization and it is one of the best features of vROps."
  • "They need to improve the capacity and infrastructure planning side of things. Also, I would like to see them integrate more stuff, with more detailed monitoring and different cloud providers."

What is our primary use case?

I am working for a company that provides a cloud computing solution in Bangladesh. We are like an AWS or Azure in Bangladesh. We have a huge infrastructure with different data centers and different availability zones. We need to monitor our customers' VMs and their workloads. Many of them are financial companies and big corporations. We use vROps as a visibility tool to do all this. We also use it for planning and for performance monitoring.

In our country, whenever people are using virtual machines or cloud computing, they want reports, every day or week or month, about how VM instances are working. They want to know about the CPU, memory, and data usage. That's especially true for FinTech companies. We generate those reports from vROps. It provides them with relevant information and helps them to better understand things.

How has it helped my organization?

The most challenging part of a data center is the monitoring. You have to see how things work, such as particular instances and workloads, what the ideal VMs are, et cetera. It's important to understand cost optimization and performance tuning. If you have that kind of visibility, when you have a large infrastructure with 10,000 or 20,000 VMs, a product like vROps is great for doing all these things in one place.

The solution has helped us to decrease overall downtime. We have segregated things. We have a master replica in a different segment, and it has helped us to do so. In two years, we have had one hour of downtime, in total. vROps helped achieve that.

It has also enabled us to be more proactive in anticipating and solving problems and that has helped to decrease our mean time to resolution by about one hour.

For efficient workload placement, it's great. It's a multi-purpose solution. If you have multi-purpose workloads in your infrastructure you must use this kind of product.

In terms of cost savings, it's about optimization. When you have lots of hardware in your data center you need to optimize it. If you have lots of workloads running, you need to optimize them. With this kind of solution, you optimize your data center. It has helped to optimize our operations by 15 to 20 percent.

In addition, the solution has replaced multiple monitoring tools. It combines a lot of tools. We are still using SolarWinds and Grafana, but our infrastructure is totally built on VMware, so we are planning to use vRealize Operations Manager with everything because it's a VMware product.

What is most valuable?

One of the most valuable features is the ability to compare between AWS/Azure and the local cloud. When customers deploy something on the local cloud, with the same configuration that would apply to AWS or Azure, we can calculate the estimated cost difference between the local cloud and the public cloud. We do this kind of analysis for optimization and it is one of the best features of vROps. It is an advanced feature that came out in version 7.5.

The most commonly-used functions are easy to access.

When it comes to the visibility the solution provides, from apps to infrastructure across multiple clouds, it is a great product. If you have a VMware infrastructure, or a multi-cloud infrastructure—including AWS or Azure or Hyper-V—you need visibility and dashboards to monitor everything. vRealize Operations Manager, for managed service providers, makes it easier to understand all the scenarios. It's a good product, providing visibility into everything in a single dashboard. It is an amazing product.

What needs improvement?

They need to improve the capacity and infrastructure planning side of things. Also, I would like to see them integrate more stuff, with more detailed monitoring and different cloud providers.

For how long have I used the solution?

I've been using VMware vRealize Operations for two years. Initially, I was using version 7, then we upgraded to 7.5, and now it's 8.0.

What do I think about the stability of the solution?

Out of five, the stability of the solution is 4.5.

What do I think about the scalability of the solution?

The scalability is 4.6 out of five.

How are customer service and technical support?

Initially, the tech support was not that good, but now it is very good. They've improved.

Which solution did I use previously and why did I switch?

We were only using vCenter and ESXi initially and then we started using vRealize Operations Manager.

How was the initial setup?

The initial setup of vROps was pretty straightforward, but I have been working on VMware stuff for the last six or seven years. Deployment takes about 30 minutes.

In our data center, we have a NOC monitoring team and we have a system team. Those are the two departments that are using the solution. And it doesn't require much staff for deployment and maintenance.

What was our ROI?

The value we get from the solution is worth the cost because it enables us to optimize things.

What's my experience with pricing, setup cost, and licensing?

If you have a big infrastructure, you should calculate the cost for those systems. But if you have a small workload, a small environment, don't go for vROps.

Which other solutions did I evaluate?

We are using Veeam and SolarWinds, but they are not that efficient.

What other advice do I have?

My advice is to take a good look at vROps. When you have a big infrastructure with a large volume of instances, monitoring everything in a single dashboard is very difficult, but with this solution, it's pretty easy. It's like a Swiss Army knife. You can troubleshoot and monitor in a single place. It's pretty convenient.

Overall, this is a very good product. We are using lots of VMware technologies, including Log Insights, VMware ESXi, vCenter, and NSX. There were a lot of improvements with version 8. They integrated AWS, Azure, and Google Cloud. It is improving day by day. If some of your instances are situated in AWS and some are on Azure, and you have to monitor all the systems in a single place, that's where they're improving on things. Now, they are providing the cloud-provider stuff.

We are planning to deploy Kubernetes in our data centers, because Kubernetes is a very new technology, but in our country it is not that popular yet. We will look at integrating that kind of offering later.

Previously we integrated this solution with vRealize Log Insight as a trial. But later on, we stopped using vRealize Log Insight because we were using Splunk for analytics. vRealize Log Insight is a different product. When you have a lot of stuff in your data center and you need to archive and manipulate things, you need to use different tools. vRealize Log Insight is not useful for our use case.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
IT Consultant at a government with 5,001-10,000 employees
Real User
Top 5
Flexible reporting, with a choice of KPIs, helps the company understand capacity and see future needs
Pros and Cons
  • "For me, the most valuable feature of vROps is its reporting. We use the reports to send information to certain groups within our company to help forecast the use of resources."
  • "For me, the technical support is the biggest problem. I've been working with them since 2016 and in the first years their response was faster than it is today. That is a problem. Also, I need to put together and send them a lot of information. And then I wait one day, two days. The support has been getting worse over the last few years. They need to improve it."

What is our primary use case?

I work for a Post Office service and we use this solution to monitor business core assets which help to deliver packages. There are many applications we need to monitor as part of our service and to see their availability. We also use it to analyze and to forecast. Finally, we use it for business reports for sharing the status of memory, CPU, and data storage. The solution is very big in terms of how many variables you can extract.

How has it helped my organization?

There are many clusters that are displayed, each solution and its specific application. For example, for our front-end website I can specifically monitor the resources, the memory, the storage it consumes. I can extract this information to create a report for a specific cluster.

Each group of employees has access to reports about specific clusters. You choose the information to add to the forecast from various KPIs. It helps the company understand capacity and to see the information it needs to see regarding the future.

In the country where we operate, we have something called a PDI, a development and innovation program or plan, for looking toward the future and delivering new applications. vROps gave me the information I needed to build a new PDI. It gave me excellent data for that.

Every four years, we have a plan to replace hardware. In our last replacement, vROps helped me to reduce the hardware we needed because we could optimize our solution. We have also saved on power and other data center costs. In that area it has saved us 30 percent.

It has also helped to decrease our overall downtime a lot, because I can see the distribution of memory and the CPUs. I can see if there are issues with storage or the network or CPU. It helps me to plan so that the system is more available.

We have integrated vROps with vRealize Log Insight. With this we can correlate logs between vROps and the ESXi. I have shared this dashboard with a group of people. They can see this information day by day and look for issues and problems in the production area. We can see the relationship between the tracing and the logs from the ESXi and the server, in the same dashboard. We can see what actions are needed to solve problems. That is a very important capability for our company.

What is most valuable?

For me, the most valuable feature of vROps is its reporting. We use the reports to send information to certain groups within our company to help forecast the use of resources.

It provides a focus on the VMs. At a glance, it shows the applications inside of each VM. The next step would be to use the plug-in, the APM.

The ITIL is very important for helping resolve capacity issues. It helps deliver a lot of information about issues faster.

For how long have I used the solution?

I've been using vROps for six or seven years.

What do I think about the stability of the solution?

The solution is very stable. I don't have any problems keeping it running. The maintenance is easy and it's easy to upgrade.

When it comes to maintenance, usually there is a ticket, and the person within our company who is responsible will analyze it. It may be a new upgrade, a new feature, a patch. A person is assigned to it to decide if it's necessary to upgrade or apply the patch. Once it's approved we set aside time to take care of it, but it's generally not difficult.

What do I think about the scalability of the solution?

The scalability is excellent, no problem. In the time we have used it, our environment has grown. We can add more servers, more data. Scaling it is easy.

We have two sites and together there are 276 servers. But thanks to the use of vROps, with each new purchase I buy fewer servers. When we started with it we had more than 300 servers. Now we purchase fewer of them.

How are customer service and technical support?

For me, the technical support is the biggest problem. I've been working with them since 2016 and in the first years their response was faster than it is today. That is a problem. Also, I need to put together and send them a lot of information. And then I wait one day, two days. The support has been getting worse over the last few years. They need to improve it. Two days for them to respond is a big problem for me.

Which solution did I use previously and why did I switch?

I realized we needed a solution to monitor our VMs. So six or seven years ago we decided to buy a solution to monitor, forecast, and give us unique dashboards with information on issues such as capacity, and to monitor applications, etc.

How was the initial setup?

The setup is a simple process. In our company we have a system, BMC, which makes it possible to deliver information and to integrate BMC and vROps, using the SDT and VMware. This process, the integration between BMC and VMware took two years. 

What about the implementation team?

We did the implementation ourselves with an internal team.

What was our ROI?

At the higher levels in my company, such as the CIO, they looked at what the solution delivers and they felt the ROI was faster with this solution.

What's my experience with pricing, setup cost, and licensing?

When we last did a comparison of solutions, the pricing was equal or similar.

Which other solutions did I evaluate?

Because we are a government company there are compliance requirements. Any purchase has to go through a public process. We have to publish the information in the market. We looked at BMC and CA, and we looked at CA recently.

We tested and did a proof of concept for each of the solutions, not a big test but a simple process; enough to see how they operate. For me, the big difference was that vROps is a VMware solution and is integrated with other products such as vRealize Log Insight and vRealize Automation, and of course, vCenter. And the unique dashboard was also a great addition to our operations.

What other advice do I have?

In the future I'd like to use the plug-in and the APM. In the future, using the APM, things will be better. Nowadays, applications have under-utilization of hardware.

I'm happy with the solution. There are many options for using it because of the features vROps has.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
SanthoshKumar7 - PeerSpot reviewer
Consultant at a tech services company with 10,001+ employees
MSP
Top 20
Allows for proactive troubleshooting and capacity planning, improves efficiency, and reduces downtime
Pros and Cons
  • "The most valuable feature is that everything is integrated for monitoring, performance, and troubleshooting."
  • "Technical support is normally good but there is sometimes a delay in their response."

What is our primary use case?

We use this product for troubleshooting and capacity planning.

Our troubleshooting steps include checking for performance issues, and that is the main concern. Apart from that, the capacity analysis features allow us to forecast capacity planning. We also use it for performance monitoring.

This product is what we use for all of our L1 and L2 tasks, such as increasing the amount of RAM or upgrading the CPU when configuring our VMs. Each and every task is clearly summarized.

If there is an event, such as a spike in disk activity, we are able to use vROps to clearly explain to the DB team what happened. We can look at a particular disk in the storage and determine what happened. Being able to properly explain it will help the DB team to check it on their end.

How has it helped my organization?

As a VMware engineer, the visibility of the infrastructure that it provides is something that I am really impressed with. When we are having performance issues, or problems with capacity, or the network, it clearly, easily, and in the quickest way, will show the cause of the problem and how to resolve it. Everything is crystal clear. vCenter is also useful for troubleshooting but I prefer vROps and think that it's the best option.

This product provides us with proactive monitoring. The dashboard gives us a clear picture of everything that is going on. From an operations perspective, we can view how many hosts there are, and whether anything is critical, all in a single view.

It allows us to monitor the entire environment. For example, we can see how many data centers we have and how many clusters are being hosted. The single dashboard shows us other details, as well, including the cumulative uptime for each cluster. Proactive monitoring really helps from a capacity-planning perspective. When we conduct a capacity analysis, we can forecast the future based on how things performed over the previous six months. It allows us to effectively predict capacity.

The capacity analysis will show us details like how many VMs were powered off over a period of time. Knowing this helps us to optimize and reclaim or release those resources.

vROps has helped us to decrease our overall downtime. This is in part because of the visibility with regards to what patches are needed. If any of the hosts need a critical update, we can view it from the dashboard and perform the patch proactively. The issue will be fixed on our schedule ahead of any problems.

With respect to workload placement, proactive monitoring and good integration make this system efficient. Based on the CPU and memory that is available, it will best decide how and where to place workloads. Efficiently also comes from the fact that we can log into vROps and view everything.

Another advantage is that because it covers L1 and L2 tasks completely, we do not have to give L1s or L2s access to vCenter. Instead, we can give them access to vROps. They can perform activities from there. For example, they can configure and generate reports, and forecast capacity based on them. From a VMware perspective, the troubleshooting is quite quick and easy to do.

What is most valuable?

The most valuable feature is that everything is integrated for monitoring, performance, and troubleshooting.

The interface is quite user-friendly. Regardless of what you are doing, everything is available on the dashboard. There is nothing that is too complicated.

We have integrated with other VMware products including vCenter, VRA, and Log Insight. Normally, we rely on vCenter for alerts, and based on those, we know what to monitor.

I have not used the Kubernetes integration but the feature is good.

What needs improvement?

Technical support is normally good but there is sometimes a delay in their response.

For how long have I used the solution?

We have been using VMware vRealize Operations for approximately six years.

What do I think about the stability of the solution?

We are using version 8.1, which is both stable and efficient.

How are customer service and technical support?

We provide support to our clients but for critical things that we are not able to resolve, or if they have an RCA, then we contact the VMware technical team. The support is good and I would rate them an eight out of ten.

That said, the support could use some improvement because sometimes, there is a delay before we get a response. If it is a P1 or P2 issue then it will be considered a high priority. Also, if the issue heavily impacts our business then they work quickly and well to resolve it.

They have different support teams to work on different issues. For example, vCenter was down and we didn't know why. After we checked the logs, we discovered that it was an issue related to storage. The network team was involved, as well as a VM team and a storage team. Bringing all of these teams together, they need a single point of contact to fix the issue. We would be grateful for this because when it comes to critical issues, this is L4 support, and we need to fix them.

How was the initial setup?

We have it deployed on-premises but I have also deployed it in a hybrid cloud environment. I was not personally involved in the initial setup.

What other advice do I have?

My advice for anybody who is implementing vROps is to first learn how to troubleshoot. If any issue should arise, the first point of contact is L1 and L2. From there, instead of going to vCenter and checking the logs, use vROps. It will allow you to easily find problems and monitor them.

As we are technical people, we need to develop a solution as soon as possible, instead of delaying. My preference is to log in to vROps and monitor everything. Once we locate exactly where the problem is, we can give a solution for it. Only if we do not find the cause here then we go to the logs.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
MichaelYildiz - PeerSpot reviewer
Network Architect at Capgemini
Real User
Top 10
Has good integration and plugins, a fresh UI, and allows you to build custom dashboards, but needs more work in the ITSM space
Pros and Cons
  • "What I like most about VMware vRealize Operations (vROps) is how it integrates into the vCenter. You'll get a similar hierarchical view of your host, your VMs, your resource pools, etc. I also like the granularity, particularly the fact that you could go pretty deep into the metrics and data retention as well. You could go far back several months to try and plot performance trends, eventually leading up to an issue or post-incident management. I also like the plugins in VMware vRealize Operations (vROps). I find the plugins good, especially because you could plug those into Dell. For example, there was a way to visualize how your Dell infrastructure is performing. You could build dashboards, even custom dashboards for your operational teams. You could take a look at what was going on and also look into people doing incident management, troubleshooting, etc. You could customize your experience with VMware vRealize Operations (vROps), and I found that good as well. I also like the UI of VMware vRealize Operations (vROps) because it's nice and very, very fresh."
  • "In terms of what could be improved or added to VMware vRealize Operations (vROps), from my experience, it needs more work in the ITSM space because my company never used it as an IT service management tool."

What is our primary use case?

We were using VMware vRealize Operations (vROps) for analyzing virtual machines and using it by host. We didn't use the solution for costing or optimization around costing. We used it predominantly for troubleshooting.

What is most valuable?

What I like most about VMware vRealize Operations (vROps) is how it integrates into the vCenter. You'll get a similar hierarchical view of your host, your VMs, your resource pools, etc. I also like the granularity, particularly the fact that you could go pretty deep into the metrics and data retention as well. You could go far back several months to try and plot performance trends, eventually leading up to an issue or post-incident management.

I also like the plugins in VMware vRealize Operations (vROps). I find the plugins good, especially because you could plug those into Dell. For example, there was a way to visualize how your Dell infrastructure is performing. You could build dashboards, even custom dashboards for your operational teams. You could take a look at what was going on and also look into people doing incident management, troubleshooting, etc. You could customize your experience with VMware vRealize Operations (vROps), and I found that good as well.

I also like the UI of VMware vRealize Operations (vROps) because it's nice and very, very fresh.

What needs improvement?

In terms of what could be improved or added to VMware vRealize Operations (vROps), from my experience, it needs more work in the ITSM space because my company never used it as an IT service management tool.

For how long have I used the solution?

I've used VMware vRealize Operations (vROps) for about three years, and I've used it for the past twelve months.

What do I think about the stability of the solution?

VMware vRealize Operations (vROps) is a stable solution. My company didn't have any issues with it in terms of outages, or severity in terms of the issue. From time to time, the solution would act up, but that was down to underlying issues on from my company's side, not from the VMware side. Overall, it's a stable product.

What do I think about the scalability of the solution?

In terms of scaling VMware vRealize Operations (vROps), it's challenging, especially with all of the data you're putting into the solution, so you do need a lot of infrastructure to sustain a pretty big VMware estate, especially if you're looking at the tens of thousands of virtual machines sending data.

Scalability could still be improved in some ways, or you need to think about how to reduce the amount of data that gets sent to VMware vRealize Operations (vROps) that you don't necessarily need or use.

How are customer service and support?

The technical support for VMware vRealize Operations (vROps), or VMware in general, has been good from my experience. Usually the response time is good. The team gets back to you within a reasonable time frame. The technical support team always asks for logs before carrying out an investigation. Sometimes, you want to expedite solutions to your issues or to get somebody on an issue fairly quickly, but you still have to collect logs, zip those up, and then send those to VMware, and that can take time.

I can't remember exactly, but there was a way to send in logs ahead of time to a VMware engineer through VMware Skyline, so the engineer wouldn't need to collect logs as a pre-requisite before starting the investigations. Other than the log expectation, VMware has good support overall.

How was the initial setup?

The setup for VMware vRealize Operations (vROps) was easy. After getting used to it, setting it up was easy enough. It also became easy to navigate and use. How the solution was set up was that it was connected to the vCenter, then the adapters were set up, then you get the data to synchronize across that, and that's okay.

What's my experience with pricing, setup cost, and licensing?

In terms of the pricing for VMware vRealize Operations (vROps), I can't remember exactly how much it costs, but it was included in the VMware vSphere enterprise plus licensing package my company paid for.

What other advice do I have?

I've mostly used VMware vRealize Operations (vROps).

My rating for VMware vRealize Operations (vROps) is seven out of ten.

My advice to others who want to start using VMware vRealize Operations (vROps) is to use its full capability. It doesn't just do analytics and cost optimizations. It can do a whole lot more. You should use it in depth and try to integrate it into other IT processes. For example, my company only used a third of the full capability of VMware vRealize Operations (vROps) over the time I was on the team. I would recommend it to anyone, specifically to explore what it can do and then work out how it can benefit you. People should also pay attention to scale as well, because the bigger your estate, the more instances you will need to sustain that scale. Just pay attention to upgrading VMware vRealize Operations (vROps) as well because that's also a journey to upgrade instances, in particular maintenance and lifecycle management.

My previous company had a partnership with VMware. It had an enterprise license agreement, which means it was getting different services and different products from VMware.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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PeerSpot user
Michel Isabella - PeerSpot reviewer
Sr. Consultant at a tech services company with 11-50 employees
Real User
Top 20
Enabled us to analyze impact of VM lag and increase our capacity accordingly, improving performance
Pros and Cons
  • "The visibility it provides from apps to infrastructure and across multiple clouds is also great because it's a tool that aggregates a lot of data, both on-premises and in the cloud. It aggregates everything in one tool, which helps you to analyze the performance and the capacity of the infrastructure."
  • "The tool is user-friendly, but you need to study to learn about the many features that the tool offers. It is not a tool that you can just start to work with when it comes to capacity planning. You need to study the documentation."

What is our primary use case?

I use it for monitoring and capacity planning.

I work with the solution's dashboards to monitor capacity. There are many functions in the tool and I have worked with a lot of different kinds of data from vROps. It's a great tool to work with.

How has it helped my organization?

With vROps, we have had the opportunity to increase our capacity. After vROps was installed on our infrastructure, we were able to view the impact that VM lag could cause in our environment and how we could modify such impact. It has helped us increase performance.

vROps has helped to decrease overall downtime. For example, when we planned capacity for new infrastructure, vROps was used to analyze the new projects that we needed to deploy. In some of those cases, there were many VMs to deploy and we didn't know what impact those VMs might have on the infrastructure, in terms of CPUs and memory. vROps helped us understand the particular impact of the new VMs. It reduced overall downtime by about 30 percent.

Using the solution for capacity allocation and management has also helped us to save on hardware costs, by about 20 percent.

Overall, it's a good platform and it's important to us for maintaining our environment. The challenge in maintaining our environment is made much easier with vROps. The tool provides us with the ability to respond to the causes of problems with VMs or the environment and this is power in our hands. For us, it's a powerful tool when it comes to IT infrastructure.

What is most valuable?

The monitoring features are great. I have gotten great value out of the data collected by the tool. The monitoring provides us with the ability to respond to the causes of problems with VMs or the environment.

The capacity planning is also very good because it gives me an opportunity to make a reasonable plan for increasing my infrastructure. It fills important functions for both monitoring and capacity planning.

The visibility it provides from apps to infrastructure and across multiple clouds is also great because it's a tool that aggregates a lot of data, both on-premises and in the cloud. It aggregates everything in one tool, which helps you to analyze the performance and the capacity of the infrastructure.

We have integrated vROps with vRealize Log Insight as well. We generally use vRealize Log Insight to identify, through the logs, what is happening with the VM or the infrastructure. The integration with vROps means we can look deep into the cause of a problem. The tools work very well together. vRealize Log Insight provides us with many tools and many ways to solve our problems.

For how long have I used the solution?

I've been using VMware vRealize Operations for about five years. I have had the opportunity to work with vROps since version 6.57, and I have started working with version 8, which is the latest version. I have installed vROps for two companies.

What do I think about the stability of the solution?

It provides great stability, when you follow the recommendations.

What do I think about the scalability of the solution?

As for scalability, if you follow the VMware documentation, you can have a great solution.

We have about 500 VMs in our production monitoring. Right now it is on-premises only. We intend to start using cloud, and vROps can be the tool to monitor the cloud environment.

How are customer service and technical support?

We have had a good experience with the support for the vROps tool, although we haven't had to use support too much.

Which solution did I use previously and why did I switch?

We did not have a previous solution.

How was the initial setup?

The installation was straightforward. It followed VMware principles that result from working with vCenter and VMs. It's easy to implement.

At a maximum, it takes 20 to 30 minutes to set up, but the configuration can take one or two hours. Building deep reports can take even longer.

The tool is user-friendly, but you need to study to learn about the many features that the tool offers. It is not a tool that you can just start to work with when it comes to capacity planning. You need to study the documentation. But for monitoring, you can start using it right after installation because the data is easy to understand.

What was our ROI?

Overall, the value is worth the cost because it's a tool that connects with our VMware infrastructure very well. It's a solution that our provider, VMware, developed for VMware itself.

What's my experience with pricing, setup cost, and licensing?

The cost is simply something we need to pay. We can't evaluate the price because we use a VMware environment, so it makes sense to use a VMware monitoring tool. 

What other advice do I have?

We use vROps in our VMware environment, but we have Zabbix to monitor other environments. It's a challenge to consolidate all that into one tool. I don't know if that will be possible, even in some months or years.

I recommend following the vROps documentation and, in some cases, it may be necessary to use a VMware partner.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free VMware Aria Operations Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2022
Buyer's Guide
Download our free VMware Aria Operations Report and get advice and tips from experienced pros sharing their opinions.