Trend Micro Deep Security Reviews

Basically, we are using the solution for protecting our server.

The product is very simple to use. It is more simple than Kaspersky, for example

The solution is easy to set up.

We've found stability to be great so far.

The solution can scale. 

I am not sure about what could be improved. I don't look at the solution from this angle. Some other person from our team is managing that at the moment.

The solution could use more integration. I've heard that if we are going to deploy the XDR of some other solution, it'll not be integrated. It would be helpful if everything could come together. 

We've used the solution for the last three months. We've only recently deployed it. 

The stability has been good. It's reliable. There are no bugs or glitches and it doesn't crash or freeze. 

It is a scalable solution. We've had no issues with scaling. 

We have deployed this for our server infrastructure only. We have around 7,200 machines which we are protecting through Trend Micro.

At this time, we do not have plans to increase usage. 

We have some local companies here that provide support for Trend Micro. So far the experience is good with this.

Positive

We also have familiarity with Kaspersky.

The initial setup process is very simple. 

The deployment took one to two days. Within one day it was mostly deployed.

The licensing is user-based. 

We are in process of evaluating the XDR solution. We might go with Vision One. I'm not sure about what has been finalized. 

I am not sure about the version we are using. Another team member is managing this.

We use Trend Micro Deep Security for workload security. I also use it for protecting my critical server because it has an intrusion prevention feature.

Trend Micro Deep Security protected us from a ransomware attack two months ago. I can protect my server from ransomware using the product.

What I like best about Trend Micro Deep Security is its ransomware protection feature.

Pricing is on the expensive side and could be more affordable. The technical support for Trend Micro Deep Security also needs improvement.

I've been using Trend Micro Deep Security since 2019. I started using it in my previous company when I was the head of IT there. I transferred to another company nine months ago, and we're also using Trend Micro Deep Security.

Trend Micro Deep Security is very, very stable, and we are happy with this solution.

Trend Micro Deep Security is scalable. We bought 15 licenses for 15 servers. Whenever I want some enhancements, it's very scalable just to buy the license and apply it on the server. You can add it from the portal. It's a very, very scalable product. It's very easy to scale.

Technical support for the product was sometimes good. It could be improved. On a scale of one to five, with five being the best, I'm scoring support a three.

The initial setup for Trend Micro Deep Security was very easy.

Deployment of the product was done by the reseller. He came to my office and deployed Trend Micro Deep Security in all locations, through remote deployment.

Trend Micro Deep Security is quite expensive.

We're on a yearly subscription with Trend Micro Deep Security.

We bought the license with support and all the features. We bought 15 server licenses. I deployed the product on the most critical servers.

We're on the sales-based, software-based, and service-based model with Trend Micro Deep Security.

Most of the financial sectors and banks use Trend Micro Security with XDR, which we're also using. The main reason we selected the product is for its XDR or Extended XDR.

There are multiple products and solutions under Trend Micro. Now I'm evaluating Trend Micro Apex One for endpoint security. We will replace Kaspersky with Trend Micro.

They've already added an additional feature, XDR. They're monitoring my servers at their own SOC, so this is an additional feature, and I don't think there's any need for an additional feature at the moment.

My score for Trend Micro Deep Security, on a scale of one to ten, with one being the worst and ten being the best is nine.

We are using Deep Security specifically for virtual patching of the virtual disks. The average customer for this is typically a government agency, and they're employing it on critical servers and services. It is usually on a database server, especially a purpose-built aggregation server. Unlike a web server or something like that, these servers aren't generally publicly connected. We have about 20 Deep Security customers, including most of the bigger banks. 

Deep Security provides us with a lot of reassurance about security threats. You don't have to worry about a patch not being there in the software. You're confident that all the patches and vulnerabilities are taken care of.

I think more work could be done on Deep Security's ability to handle dynamic threat scenarios. 

We have been using Trend Micro Deep Security for the last three years.

Deep Security is a highly stable product.

Deep Security is scalable. 

Setting up Deep Security isn't that complicated. The entire process takes 90 days, including a proof of concept to demo the product in the customer's environment and show them what it can do. Typically, it takes about 90 days to close a deal. We have 15 members on our team.

We have different people to handle the implementation. Our technical team gets involved at that point then we finalize the scope and document whatever the customer wants for this solution.

Deep Security isn't expensive for what it does. Our customers understand what the product is doing, so they are always willing to pay for that. In India, the price isn't an issue with this product actually because the competing Symantec product is much more expensive than Trend Micro. The pricing isn't that cheap, but every customer will ask for a discount regardless of the price you quote.

I rate Trend Micro Deep Security nine out of 10. I recommend Deep Security to all our customers for server security. We sell quite a few security solutions, and we offer two products for server security: Trend Micro and Symantec. Since Symantec isn't really focusing on this area, we are primarily suggesting Trend Micro Deep Security.

Our primary use case of Deep Security is running our server smoothly and without any security flaws. The server-level layers have more functionality when compared to desktop-level layers, so Deep Security captures and fulfills all of that functionality and runs smoothly. At the end of the day, Deep Security is also getting the zero-day vulnerabilities from our on-premise and other solutions. 

This solution is deployed on-premise, and we are using the latest version. 

One of the most valuable features is that it's a firewall-based solution. We just open the required reports to the server—to server communication—and that's how we use Deep Security. 

Deep Security's reporting functionality could be improved. 

We have been using Deep Security for more than three years. 

Deep Security is stable. 

This solution is scalable, but you need to procure licenses for each server. 

We have around 50 users of Deep Security in our organization. Whether we will increase usage depends on our business requirements. If our business needs more servers, then we will procure more servers and more Deep Security licenses. 

The technical support could be better. Whenever an issue is raised, we need to wait for a long time for technical support to resolve it. Our only issue is that the support could be faster. 

Before implementing Deep Security, we used Trend Micro OfficeScan alone. 

Deep Security is very easy to install. Installation didn't take much time, but after installing the center console, we needed to apply some kinds of policies, for which we needed some experience. It took some time to decide which policies we needed to apply and which rules we didn't want to apply, and for those things, we needed help from more experienced people—either Trend Micro support or their authorized partner's support. You can handle the installation on your own, with the help of some technical team. The implementation is not a very long-term process. 

The pricing is okay. Deep Security is single-server license-based, so it will work based on how many licenses you have procured. There is a yearly subscription for each license. 

I rate Deep Security an eight out of ten, and would definitely recommend it to others to use. 

We use Trend Micro Deep Security as a tool for its antivirus and antimalware capabilities to protect our systems.

Trend Micro Deep Security should provide better options. In the case of detection, we are not very happy with the functioning of the antivirus capabilities that Trend Micro Deep Security provides us. It doesn't have a passive way by which we can enable Microsoft Defender, considering most of the other antiviruses allow Microsoft Defender to work passively.

We are not very happy with Trend Micro Deep Security since it is not able to detect many viruses and bugs. We are looking for an alternate solution.

The tool lacks proper detection capabilities. Trend Micro Deep Security should know how to work along with Microsoft Defender in a passive mode. These two are major improvements.

On the cloud version, Trend Micro Deep Security Scanner has to improve on the signature part of analyzing the latest threat.

I have been using Trend Micro Deep Security for two years as a customer.

If it doesn't do its function, there's no question of security or stability since everything is lost.

Detection is the most important thing, and if it doesn't get it, then there is no point talking about stability. There is nothing called stability in an antivirus tool.

They have different flavors, I guess. So based on the flavors, I think they give a number of assets that you can deploy onto the machines that you have. I have not used Trend Micro Apex One, so I cannot compare it with Trend Micro Deep Security.

We are an enterprise-sized business, and the solution is deployed on the main server. It's an enterprise server that we have, and it has been deployed onto that particular server.

Trend Micro's support team provides the required information, but largely, they reach out to us with respect to their knowledge-based articles. With respect to the fundamental design and deployment of the tool, we doubt that we will be able to get access to help from the product's support team. A quick escalation to the top support personnel, which helps with support, is unavailable.

Before choosing Trend Micro Deep Security as a solution, I was working with the solution from a company named Quick Heal. I switched to Trend Micro because of its good marketing techniques. We thought the word in the product, which is deep security meant it was providing its users with a very deep level of security, but we later came to know it is too shallow in reality.

Installation is not an issue. They offer good support for installation. It is the run time of the program that is very critical for us. During run time, when there is an attack, the program should be able to identify it. If the program does not have a proper system to identify the attack, it will destabilize our entire security platform.

The solution is deployed on a private cloud in our organization. We have our own cloud partner. We don't use Azure or Google.

It does not take much time to deploy the solution. All the time taken for deployment and support comes under one particular point. The primary question is if a tool can neutralize the attacks. The function of an antivirus or security product is to make sure it neutralizes its situation or at least identifies the situation. If a tool does not neutralize attacks, it's a major drawback or unsuitable for an enterprise-grade business.

You can just run a script and deploy it in NAS. The deployment process is not an issue.

One engineer is fine to deploy it if he understands the script. He can deploy it using automation on all the systems, be it 1,000 or 20,000 systems.

Trend Micro Deep Security does not require maintenance. The tool has an auto-run feature, so all updates are automatic and we do not need to maintain it.

The pricing of the product is fine. Pricing doesn't matter when you are talking about a solution meant for enterprise-sized businesses since what matters is the real security and the kind of detection a product offers. At the enterprise level, we are ready to deal with the product in terms of pricing, but we should barely need to work hard on the product later on. From a pricing perspective, I would say the product is economical.

The payments are made on a yearly basis towards the licensing of the solution.

There are no extra costs involved since there will be an agent that is deployed on your server, and the agent will take care of all the activities.

I would not recommend the solution at this point in time, especially for critical infrastructure.

Overall, I rate the solution a five out of ten.

We use the solution to detect malicious threats, secure the endpoints, and disable the UFT.

The tool needs to improve its subscription. 

I am working with the tool for twelve years. 

The product is stable. 

The product is scalable. 

The tech support is good. 

Positive

The tool's setup is easy. The tool doesn't take more than five to eight minutes on average to deploy at an endpoint. 

The tool's pricing is high. 

I would rate the product an eight out of ten. The solution is suitable for enterprises. Cost is a challenge factor for small organizations. 

We primarily use the solution for security purposes. 

We couldn't find any aspect that was valuable. That's why we want to drop the usage of Trend Micro Deep Security. The team cannot see the benefits.

The initial setup was straightforward. 

It is scalable. 

It is stable. 

We couldn't make the necessary modifications to the solution. We want to see improved authentication. We want to improve the interaction, and we want to get more notifications from the security service.

We've been working with the solution for three years. 

The solution has been stable and is working. We don't have any issues with the tool. 

We have not had any issues with scalability. The solution can expand as needed. 

We are using it on our more than 50 virtual servers. 

I cannot recall dealing with technical support. 

We want to replace the solution with Sentinel One and are moving in that direction now. 

We are also using other Trend Micro products, such as email security. 

The product offers a simple, straightforward setup. I'm not sure how long the deployment itself took. It was implemented three years ago, and I do not recall the exact strategy we used during implementation. 

I'm not sure how many people were involved in the initial deployment. 

We bought and paid for the solution three years ago, and in six months, we will have to renew and pay again. Instead of doing that, we are looking for a new solution, likely Sentinel One. 

My team plans to drop the usage of Trend Micro.

I'd rate the solution five out of ten. 

It's kind of hard to point out one single feature, however, if I had to, then I would say that they have a great roll-back feature. You can use this if your machine is compromised. You have the ability to roll it back to the previous good version, so you can actually save, say, 90% to 95% of your data.

The solution is stable. 

You can scale the solution to different versions. 

Technical support is helpful. 

The pricing is a bit expensive. If they want to target SMBs, small enterprises, and small networks, then they need to reduce their prices.

It would be better if they merge a few features into one product. For example, they have an encryption feature that is separately sold. If they could merge it with Apex One or any endpoint security solution, maybe it would also be good for the end user.

I've used the solution for three or four years. 

The solution is very stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

Scalability is possible if you move to different versions. For example, you can move from Apex One to the XDR solution, and then from XDR, you can involve Deep Security. There, it is very much scalable if you want to start from the bottom, from end-point security, and move it up to the servers as well.

We do not really contact technical support. 

Mostly we have technical people over here in our company. And basically, they go to training first to get some certifications from Trend Micro, then they start deploying and installing any product in any network. 

Having said that, sometimes, when we get stuck or after installation and running Trend Micro in the network, if we have a problematic situation where we are not able to solve it, then we do contact Trend Micro support.

They have a two-tier level of support. One is local support available directly from Trend Micro. Then, they also have online support where you can get help directly from their head offices.

Positive

I tend to work with Trend Micro, Kaspersky, and McAfee. I haven't used Microsoft Defender.

The solution is not too difficult and not exactly straightforward. It was a moderate setup. Anyone with a little bit of knowledge of installing antiviruses can actually handle the process. 

I'd rate the ease of setup a two or three out of five. 

I won't call the cost of the solution cheap. Compared to any other antiviruses in the market right now, they are on the expensive side.

I'd rate the level of expense a four out of five, where five is the most expensive option. 

We are a partner. 

If someone is looking to implement security solutions, including endpoint security, then I would suggest that person go for the whole Trend Micro suite, not just for the endpoint security. They have different products for security solutions, including Deep Security, Network Security, Trend, et cetera. If they buy the whole package, it would be easy for them to control their network security-wise and manage it quickly, rather than having a different brand and security solution for different departments or layers of their network.

I'd rate the solution eight out of ten. There's always a margin to improve both in a technical sense and financially as well. I'm giving them two points less in hopes they'll continue improving their product.