What is most valuable?
It's kind of hard to point out one single feature, however, if I had to, then I would say that they have a great roll-back feature. You can use this if your machine is compromised. You have the ability to roll it back to the previous good version, so you can actually save, say, 90% to 95% of your data.
The solution is stable.
You can scale the solution to different versions.
Technical support is helpful.
What needs improvement?
The pricing is a bit expensive. If they want to target SMBs, small enterprises, and small networks, then they need to reduce their prices.
It would be better if they merge a few features into one product. For example, they have an encryption feature that is separately sold. If they could merge it with Apex One or any endpoint security solution, maybe it would also be good for the end user.
For how long have I used the solution?
I've used the solution for three or four years.
What do I think about the stability of the solution?
The solution is very stable and reliable. There are no bugs or glitches. It doesn't crash or freeze.
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What do I think about the scalability of the solution?
Scalability is possible if you move to different versions. For example, you can move from Apex One to the XDR solution, and then from XDR, you can involve Deep Security. There, it is very much scalable if you want to start from the bottom, from end-point security, and move it up to the servers as well.
How are customer service and support?
We do not really contact technical support.
Mostly we have technical people over here in our company. And basically, they go to training first to get some certifications from Trend Micro, then they start deploying and installing any product in any network.
Having said that, sometimes, when we get stuck or after installation and running Trend Micro in the network, if we have a problematic situation where we are not able to solve it, then we do contact Trend Micro support.
They have a two-tier level of support. One is local support available directly from Trend Micro. Then, they also have online support where you can get help directly from their head offices.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I tend to work with Trend Micro, Kaspersky, and McAfee. I haven't used Microsoft Defender.
How was the initial setup?
The solution is not too difficult and not exactly straightforward. It was a moderate setup. Anyone with a little bit of knowledge of installing antiviruses can actually handle the process.
I'd rate the ease of setup a two or three out of five.
What's my experience with pricing, setup cost, and licensing?
I won't call the cost of the solution cheap. Compared to any other antiviruses in the market right now, they are on the expensive side.
I'd rate the level of expense a four out of five, where five is the most expensive option.
What other advice do I have?
We are a partner.
If someone is looking to implement security solutions, including endpoint security, then I would suggest that person go for the whole Trend Micro suite, not just for the endpoint security. They have different products for security solutions, including Deep Security, Network Security, Trend, et cetera. If they buy the whole package, it would be easy for them to control their network security-wise and manage it quickly, rather than having a different brand and security solution for different departments or layers of their network.
I'd rate the solution eight out of ten. There's always a margin to improve both in a technical sense and financially as well. I'm giving them two points less in hopes they'll continue improving their product.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner