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Nadeem Syed - PeerSpot reviewer
CEO at Haniya Technologies
Reseller
Top 5Leaderboard
Expandable with great support and a useful roll-back feature
Pros and Cons
  • "You can scale the solution to different versions."
  • "It would be better if they merge a few features into one product. For example, they have an encryption feature that is separately sold. If they could merge it with Apex One or any endpoint security solution, maybe it would also be good for the end user."

What is most valuable?

It's kind of hard to point out one single feature, however, if I had to, then I would say that they have a great roll-back feature. You can use this if your machine is compromised. You have the ability to roll it back to the previous good version, so you can actually save, say, 90% to 95% of your data.

The solution is stable. 

You can scale the solution to different versions. 

Technical support is helpful. 

What needs improvement?

The pricing is a bit expensive. If they want to target SMBs, small enterprises, and small networks, then they need to reduce their prices.

It would be better if they merge a few features into one product. For example, they have an encryption feature that is separately sold. If they could merge it with Apex One or any endpoint security solution, maybe it would also be good for the end user.

For how long have I used the solution?

I've used the solution for three or four years. 

What do I think about the stability of the solution?

The solution is very stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

Buyer's Guide
Trend Micro Deep Security
August 2025
Learn what your peers think about Trend Micro Deep Security. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,370 professionals have used our research since 2012.

What do I think about the scalability of the solution?

Scalability is possible if you move to different versions. For example, you can move from Apex One to the XDR solution, and then from XDR, you can involve Deep Security. There, it is very much scalable if you want to start from the bottom, from end-point security, and move it up to the servers as well.

How are customer service and support?

We do not really contact technical support. 

Mostly we have technical people over here in our company. And basically, they go to training first to get some certifications from Trend Micro, then they start deploying and installing any product in any network. 

Having said that, sometimes, when we get stuck or after installation and running Trend Micro in the network, if we have a problematic situation where we are not able to solve it, then we do contact Trend Micro support.

They have a two-tier level of support. One is local support available directly from Trend Micro. Then, they also have online support where you can get help directly from their head offices.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I tend to work with Trend Micro, Kaspersky, and McAfee. I haven't used Microsoft Defender.

How was the initial setup?

The solution is not too difficult and not exactly straightforward. It was a moderate setup. Anyone with a little bit of knowledge of installing antiviruses can actually handle the process. 

I'd rate the ease of setup a two or three out of five. 

What's my experience with pricing, setup cost, and licensing?

I won't call the cost of the solution cheap. Compared to any other antiviruses in the market right now, they are on the expensive side.

I'd rate the level of expense a four out of five, where five is the most expensive option. 

What other advice do I have?

We are a partner. 

If someone is looking to implement security solutions, including endpoint security, then I would suggest that person go for the whole Trend Micro suite, not just for the endpoint security. They have different products for security solutions, including Deep Security, Network Security, Trend, et cetera. If they buy the whole package, it would be easy for them to control their network security-wise and manage it quickly, rather than having a different brand and security solution for different departments or layers of their network.

I'd rate the solution eight out of ten. There's always a margin to improve both in a technical sense and financially as well. I'm giving them two points less in hopes they'll continue improving their product. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
SOC at Airline Company
Real User
Provides good support and threat prevention
Pros and Cons
  • "Support and threat prevention are the most valuable features of this solution."
  • "Trend Micro is scalable if you have the budget for it."

What is our primary use case?

Trend Micro Deep Security protects our organization from threats. Trend Micro has kept us compliant with PCI and PPA.

What is most valuable?

Support and threat prevention are the most valuable features of this solution.

For how long have I used the solution?

I have been using Trend Micro Deep Security for five years.

What do I think about the stability of the solution?

The solution is stable. Trend Micro gets threat intelligence and is always up-to-date with all cybersecurity threats zero-day. Updates are provided through our email. If anything needs to be adjusted on our system, or their product, they will advise us right away.

What do I think about the scalability of the solution?

Trend Micro is scalable if you have the budget for it. All of our 2,500 employees are covered with Trend Micro Deep Security.

How are customer service and support?

The support from Trend Micro Deep Security is good. The company has a good knowledge base where we can troubleshoot any issues. We also have a support portal with them where we can raise issues that we can't solve on our own. This includes on-call support with them in case the issue needs to be resolved urgently.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Prior to using Trend Micro, we were using Sophos.

How was the initial setup?

The initial setup of the product was straightforward. All you need to do is install the firmware, ensure the firewall connections are open, and you are done. 

What about the implementation team?

It took about one month for us to deploy Trend Micro Deep Security. We had an integrator deploy the pilot of the first 30. After the pilot, our team deployed the rest.

What's my experience with pricing, setup cost, and licensing?

If you need an additional 10 or 20 licenses, you will need to pay additional fees.

What other advice do I have?

This product is one of the leaders in terms of endpoint protection, server protection, and network protection. They provide good support, and it is easy to deploy. They are scalable, and the threat intelligence is very good. They stay up to date with what is happening in the cyber world.

Personally, I like anti-malware and integrity monitoring. The anti-malware has its own behavioral monitoring and machine learning. It detects all species and objects in the server or the file integrity monitoring. If there are any changes on the server side, they will alert you. I would like to see these tools as part of Trend Micro Deep Security.

I would rate Trend Micro Deep Security a nine out of ten overall.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Trend Micro Deep Security
August 2025
Learn what your peers think about Trend Micro Deep Security. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,370 professionals have used our research since 2012.
SYEDALI13 - PeerSpot reviewer
Management Trainee Supply Chain Excellence at fatima group
Real User
Simple to use, straightforward to set up, and reliable so far
Pros and Cons
  • "We've found stability to be great so far."
  • "The solution could use more integration."

What is our primary use case?

Basically, we are using the solution for protecting our server.

What is most valuable?

The product is very simple to use. It is more simple than Kaspersky, for example

The solution is easy to set up.

We've found stability to be great so far.

The solution can scale. 

What needs improvement?

I am not sure about what could be improved. I don't look at the solution from this angle. Some other person from our team is managing that at the moment.

The solution could use more integration. I've heard that if we are going to deploy the XDR of some other solution, it'll not be integrated. It would be helpful if everything could come together. 

For how long have I used the solution?

We've used the solution for the last three months. We've only recently deployed it. 

What do I think about the stability of the solution?

The stability has been good. It's reliable. There are no bugs or glitches and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

It is a scalable solution. We've had no issues with scaling. 

We have deployed this for our server infrastructure only. We have around 7,200 machines which we are protecting through Trend Micro.

At this time, we do not have plans to increase usage. 

How are customer service and support?

We have some local companies here that provide support for Trend Micro. So far the experience is good with this.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We also have familiarity with Kaspersky.

How was the initial setup?

The initial setup process is very simple. 

The deployment took one to two days. Within one day it was mostly deployed.

What's my experience with pricing, setup cost, and licensing?

The licensing is user-based. 

Which other solutions did I evaluate?

We are in process of evaluating the XDR solution. We might go with Vision One. I'm not sure about what has been finalized. 

What other advice do I have?

I am not sure about the version we are using. Another team member is managing this.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
CTO | CIO | Group Head Technology at Thal Industries Corporation Ltd
Real User
Top 5
Easy to scale solution for protecting and securing workloads and servers, and comes with ransomware protection
Pros and Cons
  • "Easy to scale, stable solution for workload and server security and protection. It's easy to set up and has a good ransomware protection feature."
  • "Pricing is on the expensive side and could be more affordable. The technical support for Trend Micro Deep Security also needs improvement."

What is our primary use case?

We use Trend Micro Deep Security for workload security. I also use it for protecting my critical server because it has an intrusion prevention feature.

Trend Micro Deep Security protected us from a ransomware attack two months ago. I can protect my server from ransomware using the product.

What is most valuable?

What I like best about Trend Micro Deep Security is its ransomware protection feature.

What needs improvement?

Pricing is on the expensive side and could be more affordable. The technical support for Trend Micro Deep Security also needs improvement.

For how long have I used the solution?

I've been using Trend Micro Deep Security since 2019. I started using it in my previous company when I was the head of IT there. I transferred to another company nine months ago, and we're also using Trend Micro Deep Security.

What do I think about the stability of the solution?

Trend Micro Deep Security is very, very stable, and we are happy with this solution.

What do I think about the scalability of the solution?

Trend Micro Deep Security is scalable. We bought 15 licenses for 15 servers. Whenever I want some enhancements, it's very scalable just to buy the license and apply it on the server. You can add it from the portal. It's a very, very scalable product. It's very easy to scale.

How are customer service and support?

Technical support for the product was sometimes good. It could be improved. On a scale of one to five, with five being the best, I'm scoring support a three.

How was the initial setup?

The initial setup for Trend Micro Deep Security was very easy.

What about the implementation team?

Deployment of the product was done by the reseller. He came to my office and deployed Trend Micro Deep Security in all locations, through remote deployment.

What's my experience with pricing, setup cost, and licensing?

Trend Micro Deep Security is quite expensive.

We're on a yearly subscription with Trend Micro Deep Security.

We bought the license with support and all the features. We bought 15 server licenses. I deployed the product on the most critical servers.

What other advice do I have?

We're on the sales-based, software-based, and service-based model with Trend Micro Deep Security.

Most of the financial sectors and banks use Trend Micro Security with XDR, which we're also using. The main reason we selected the product is for its XDR or Extended XDR.

There are multiple products and solutions under Trend Micro. Now I'm evaluating Trend Micro Apex One for endpoint security. We will replace Kaspersky with Trend Micro.

They've already added an additional feature, XDR. They're monitoring my servers at their own SOC, so this is an additional feature, and I don't think there's any need for an additional feature at the moment.

My score for Trend Micro Deep Security, on a scale of one to ten, with one being the worst and ten being the best is nine.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Business Development Manager - Security at a computer software company with 201-500 employees
Real User
You don't have to worry about a patch not being there in the software
Pros and Cons
  • "Deep Security provides us with a lot of reassurance about security threats. You don't have to worry about a patch not being there in the software. You're confident that all the patches and vulnerabilities are taken care of."
  • "I think more work could be done on Deep Security's ability to handle dynamic threat scenarios."

What is our primary use case?

We are using Deep Security specifically for virtual patching of the virtual disks. The average customer for this is typically a government agency, and they're employing it on critical servers and services. It is usually on a database server, especially a purpose-built aggregation server. Unlike a web server or something like that, these servers aren't generally publicly connected. We have about 20 Deep Security customers, including most of the bigger banks. 

How has it helped my organization?

Deep Security provides us with a lot of reassurance about security threats. You don't have to worry about a patch not being there in the software. You're confident that all the patches and vulnerabilities are taken care of.

What needs improvement?

I think more work could be done on Deep Security's ability to handle dynamic threat scenarios. 

For how long have I used the solution?

We have been using Trend Micro Deep Security for the last three years.

What do I think about the stability of the solution?

Deep Security is a highly stable product.

What do I think about the scalability of the solution?

Deep Security is scalable. 

How was the initial setup?

Setting up Deep Security isn't that complicated. The entire process takes 90 days, including a proof of concept to demo the product in the customer's environment and show them what it can do. Typically, it takes about 90 days to close a deal. We have 15 members on our team.

What about the implementation team?

We have different people to handle the implementation. Our technical team gets involved at that point then we finalize the scope and document whatever the customer wants for this solution.

What's my experience with pricing, setup cost, and licensing?

Deep Security isn't expensive for what it does. Our customers understand what the product is doing, so they are always willing to pay for that. In India, the price isn't an issue with this product actually because the competing Symantec product is much more expensive than Trend Micro. The pricing isn't that cheap, but every customer will ask for a discount regardless of the price you quote.

What other advice do I have?

I rate Trend Micro Deep Security nine out of 10. I recommend Deep Security to all our customers for server security. We sell quite a few security solutions, and we offer two products for server security: Trend Micro and Symantec. Since Symantec isn't really focusing on this area, we are primarily suggesting Trend Micro Deep Security.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
DGM-IT at a construction company with 10,001+ employees
Real User
Makes the server run very smoothly and without any security flaws
Pros and Cons
  • "One of the most valuable features is that it's a firewall-based solution. We just open the required reports to the server—to server communication—and that's how we use Deep Security."
  • "Deep Security's reporting functionality could be improved."

What is our primary use case?

Our primary use case of Deep Security is running our server smoothly and without any security flaws. The server-level layers have more functionality when compared to desktop-level layers, so Deep Security captures and fulfills all of that functionality and runs smoothly. At the end of the day, Deep Security is also getting the zero-day vulnerabilities from our on-premise and other solutions. 

This solution is deployed on-premise, and we are using the latest version. 

What is most valuable?

One of the most valuable features is that it's a firewall-based solution. We just open the required reports to the server—to server communication—and that's how we use Deep Security. 

What needs improvement?

Deep Security's reporting functionality could be improved. 

For how long have I used the solution?

We have been using Deep Security for more than three years. 

What do I think about the stability of the solution?

Deep Security is stable. 

What do I think about the scalability of the solution?

This solution is scalable, but you need to procure licenses for each server. 

We have around 50 users of Deep Security in our organization. Whether we will increase usage depends on our business requirements. If our business needs more servers, then we will procure more servers and more Deep Security licenses. 

How are customer service and support?

The technical support could be better. Whenever an issue is raised, we need to wait for a long time for technical support to resolve it. Our only issue is that the support could be faster. 

Which solution did I use previously and why did I switch?

Before implementing Deep Security, we used Trend Micro OfficeScan alone. 

How was the initial setup?

Deep Security is very easy to install. Installation didn't take much time, but after installing the center console, we needed to apply some kinds of policies, for which we needed some experience. It took some time to decide which policies we needed to apply and which rules we didn't want to apply, and for those things, we needed help from more experienced people—either Trend Micro support or their authorized partner's support. You can handle the installation on your own, with the help of some technical team. The implementation is not a very long-term process. 

What's my experience with pricing, setup cost, and licensing?

The pricing is okay. Deep Security is single-server license-based, so it will work based on how many licenses you have procured. There is a yearly subscription for each license. 

What other advice do I have?

I rate Deep Security an eight out of ten, and would definitely recommend it to others to use. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Assistance Manager-IT at ONGC Petro additions Limited
Real User
Good protection and patching features stable, easy to scale, and easy to install
Pros and Cons
  • "We like the Smart protection and the Virtual patching."
  • "I would like to see better pricing. The pricing could be lower."

What is our primary use case?

We use Trend Micro Deep Security in our server environment.

We are also using it for virtualization security and antimalware functionality.

How has it helped my organization?

From a security point of view, it has been performing very well against our malware and vulnerabilities that are now in the market. Previously, we were getting patches from OEMs, and now we get patching from the Deep Security Protection Cloud which helps us to mitigate and minimize the attacks.

What is most valuable?

We are satisfied with this solution.

We like the Smart protection and the Virtual patching. those are the two best features we have in Trend Micro Deep Security. 

What needs improvement?

I would like to see better pricing. The pricing could be lower.

For how long have I used the solution?

We have been using Trend Micro Deep Security for four years.

What do I think about the stability of the solution?

We have no issues with the stability of Trend Micro Deep Security.

What do I think about the scalability of the solution?

Trend Micro Deep Security is a scalable product.

Which solution did I use previously and why did I switch?

We are using both Trend Micro Deep Security and Trend Micro Apex One. 

One is designed for server security, and the other is for endpoint devices. These are mostly Windows 10 and Windows 8. We use Apex One for our endpoints.

How was the initial setup?

The initial setup was easy.

What's my experience with pricing, setup cost, and licensing?

Trend Micro Deep Security pricing is on the high side.

We are paying approximately $50,000 each month, it's definitely expensive.

What other advice do I have?

I think this solution is practically perfect.

I would rate Trend Micro Deep Security a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ahmed Elmenshawy - PeerSpot reviewer
PS IT Security Engineer at Alex Bank
Real User
Top 10
Highly stable product with a straightforward setup process
Pros and Cons
  • "It helps with virtual patching and IDS fetching."
  • "There should be signature-based advanced and responsive features."

What is our primary use case?

We use Trend Micro Deep Security to monitor the environment in case of zero-day attacks.

What is most valuable?

The product's most valuable feature is the threat prevention module. It helps with virtual patching and IDS fetching.

What needs improvement?

They should include WAF modules in the product. There should be signature-based advanced and responsive features.

For how long have I used the solution?

We have been using Trend Micro Deep Security for a year.

What do I think about the stability of the solution?

It is a highly stable product. I rate its stability a ten out of ten.

What do I think about the scalability of the solution?

I rate Trend Micro Deep Security's scalability a ten out of ten. We use it 24/7.

How was the initial setup?

The implementation is straightforward. I rate the process a nine out of ten. We require a team of five executives for troubleshooting.

What other advice do I have?

Trend Micro Deep Security has robust virtual patching features. I rate it a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Trend Micro Deep Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free Trend Micro Deep Security Report and get advice and tips from experienced pros sharing their opinions.