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Aditi Mishra - PeerSpot reviewer
Monitoring Specialist at a tech services company with 51-200 employees
Real User
Jul 27, 2023
A stable and interactive monitoring tool that doesn't require too much efforts from its users on the integration front
Pros and Cons
  • "The most valuable feature of the solution is its GUI."
  • "The way the agentless monitoring and agent monitoring get used is to be decided by the user, but there is no clarification on the setup phase or on how and why to use the aforementioned options."

What is our primary use case?

System monitoring and real user monitoring were the two domains in which the product was used in my company.

AppDynamics Mobile Real-User Monitoring was a tool directly used by my company's client. I have no answer if you ask me why my company's client decided to use the tool. My company's client used the tool to monitor servers in their entire business process, including some servers, databases, clusters, mobile users, and for different services.

What is most valuable?

The most valuable feature of the solution is its GUI. With the product's GUI, one doesn't have to check for details since one can see the entire business flow in one go. At a glance, you can understand where your business flow breaks since the tool's entire GUI is pretty good. Apart from that, the auto-remediation in the tool helps if the CPU or server is getting exhausted by indicating the files that should be deleted. Auto-remediation and GUI are two good features of the product.

What needs improvement?

Though I haven't explored AppDynamics Mobile Real-User Monitoring a lot, considering the way the setup of the product, I did not understand certain concepts. The way the agentless monitoring and agent monitoring get used is to be decided by the user, but there is no clarification on the setup phase or on how and why to use the aforementioned options. When it comes to complex environments, the best thing you would like is that the setup should be fairly easy. The product's setup phase is a bit tricky and needs improvement, especially depending on the server environment since the product has a specific file format and a specific configuration form.

For how long have I used the solution?

I have been using AppDynamics Mobile Real-User Monitoring for six months. I am just an end-user of the solution.

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What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

Adding users directly to the solution was okay, and I did not face any issues with it.

For one of my projects, less than 150 employees in the company were using AppDynamics Mobile Real-User Monitoring.

How are customer service and support?

The solution's technical support was good. I rate the technical support a nine out of ten. I assume the solution's technical support was expensive. In my company, we were recommended not to reach out to support teams in a very quick or frequent manner.

How would you rate customer service and support?

Positive

How was the initial setup?

The product's setup phase is a bit tricky.

The solution is deployed on-premises.

What's my experience with pricing, setup cost, and licensing?

I believe there was probably an extra charge whenever I wanted to contact the support team.

What other advice do I have?

I would say that if you have a good budget and want a good and interactive tool where you don't have to do a lot of integrations, then you can go ahead with AppDynamics Mobile Real-User Monitoring. If you are tight on budget, considering before buying it is important since the number of users who can use it depends on the licenses. It takes quite a lot to exchange the license and all regarding the tool.

I like the product's GUI since you don't have to put in much effort to see where exactly my process is broken, and you can easily see how many users are using it in real time. The product allows you to check the way it works. Providing alerts to users is really fast in the product, and you have multiple options to receive alerts, like email, mobile messages, or automated voice calls. I can't give the product a ten out of ten rating because if you are stuck somewhere, then getting support to assist you with configuration or with other situations can be a little tricky.

Overall, I rate the solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Siva Jp - PeerSpot reviewer
Chief Architect - Cloud Xperienz Platform - CIS Technology Office at a tech vendor with 10,001+ employees
Real User
Top 5Leaderboard
Apr 4, 2023
Enhanced end-to-end visibility into the application's performance
Pros and Cons
  • "The best features of AppDynamics would be the code application monitoring capabilities."
  • "One area for improvement is the MST model. It would be more helpful if it could be offered as a managed service provider model with more multi-tenancy and features."

What is our primary use case?

AppDynamics is primarily used in our enterprise system management for application monitoring. We extensively use it to monitor end-user experience, including mobile applications. We want to ensure that our users have a seamless experience on our website and mobile app. We use AppDynamics to monitor all applications end to end, and it has been a valuable tool in our environment for identifying and resolving issues quickly.

What is most valuable?

The best features of AppDynamics would be the code application monitoring capabilities. There are no limitations to any specific application, and their support extends to all levels, including mainframe and custom applications. AppDynamics can also be used as a SaaS model, which is a key advantage.

What needs improvement?

One area for improvement is the MST model. It would be more helpful if it could be offered as a managed service provider model with more multi-tenancy and features.

The focus is still limited to application monitoring. However, in the next release, I want to see if it could be integrated with any other infrastructure monitoring tool or provide better deliverables in terms of absorbency layers; that would be a great option. I'm not sure how AppDynamics delivers that, and it's an approval delay. That use case will integrate with any monitoring tool to provide the absorbent layer; that is the better option, which I look forward to.

For how long have I used the solution?

I have been using this solution for seven years.

What do I think about the stability of the solution?

I would rate stability a nine out of ten.

What do I think about the scalability of the solution?

I would rate scalability an eight out of ten.

Which solution did I use previously and why did I switch?

We used Dynatrace, which is also a performance monitoring solution. Dynatrace is similar to AppDynamics in terms of its capabilities. But Dynatrace is an expensive affair as compared to AppDynamics.

How was the initial setup?

The initial setup is not complex. I would rate it a nine out of ten. The deployment depends on the use case. For example, taking one application will take hardly a week to cover the end to end.

What's my experience with pricing, setup cost, and licensing?

The pricing of AppDynamics is a nine, with one being low and ten being high. It is high.

What other advice do I have?

I would recommend using AppDynamics integrated with an infrastructure monitoring tool, and it will provide a better benefit.

Overall, I would rate AppDynamics a nine out of ten. From an overall product standpoint, AppDynamics has better sustainability in the market with continued support. They also have a roadmap for upcoming releases that aligns with all the monthly activities.

Disclosure: My company has a business relationship with this vendor other than being a customer.
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Muhammad Zeeshan Siddiqui - PeerSpot reviewer
Head of Technology and Services at a tech services company with 201-500 employees
Real User
Top 5Leaderboard
Feb 17, 2023
The dashboard is intuitive and helps visualize the connections
Pros and Cons
  • "I like how the AppDynamics dashboard portrays the information flows. When a task is executed, various flows between different applications and databases happen in the background. The dashboard is intuitive and helps visualize the connections, the directions of the flow, and the information related to these specific sessions."
  • "AppDynamics is agent-based, so some customers are reluctant to install the agents in all their production environments. It would be helpful if they had an agentless version. It covers applications on the server, but the solution is weak on the network side. The agent is not deployed on the network components, so it cannot provide complete information about issues on the network layer."

What is our primary use case?

We use AppDynamics to monitor application performance.

What is most valuable?

I like how the AppDynamics dashboard portrays the information flows. When a task is executed, various flows between different applications and databases happen in the background. The dashboard is intuitive and helps visualize the connections, the directions of the flow, and the information related to these specific sessions. 

What needs improvement?

AppDynamics is agent-based, so some customers are reluctant to install the agents in all their production environments. It would be helpful if they had an agentless version. It covers applications on the server, but the solution is weak on the network side. The agent is not deployed on the network components, so it cannot provide complete information about issues on the network layer.

For how long have I used the solution?

I have used AppDynamics for about a year.

What do I think about the stability of the solution?

I rate AppDynamics six out of 10 for stability. The agent sometimes stops working when users perform upgrades on the application side. We have to restart it. 

What do I think about the scalability of the solution?

I rate AppDynamics seven out of 10 for scalability. I haven't had any difficulty receiving information on the main controller and propagating it on the dashboard. It also has a high-availability option. 

How are customer service and support?

I rate AppDynamics support nine out of 10. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

SolarWinds monitors the applications, but it only provides information within the system and does not tell you about information flows. 

How was the initial setup?

We can roll it out in a week if everything goes smoothly. However, we sometimes have compatibility issues with the agent. If the agent is not working correctly and providing the information, we might need to develop a customized agent or get one from the user community. 

What was our ROI?

The customers are happy, and we hear positive feedback from the users. It helps the application team and the developers by providing an excellent tool for troubleshooting performance problems. 

What's my experience with pricing, setup cost, and licensing?

I rate AppDynamics seven out of 10 for affordability. AppDynamics is an expensive solution. The price depends on the size of your environment. It's about $500,000 for a large enterprise. 

What other advice do I have?

I rate AppDynamics eight out of 10. It's on the high end of the Gartner quadrant, but it's lacking some features. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
KERTAOUI KHALIL - PeerSpot reviewer
Consultant Technique ECM/BPM at a tech services company with 201-500 employees
Reseller
Oct 3, 2022
Has a good interface and is easy to manipulate and quick to implement; provides quick technical support
Pros and Cons
  • "What I like most about AppDynamics Server Monitoring is that it's easy to manipulate and easy to implement. All solutions have the same features, but what sets AppDynamics Server Monitoring apart is that it's really quick to implement. AppDynamics Server Monitoring has a great interface. As a developer, it doesn't matter whether it's SolarWinds, Dynatrace, or any APM you're using, but it would matter to the customer. A product must be easy to manipulate or use, for example, AppDynamics Server Monitoring, for the customer, but for developers like my team, there's no pressure, even if a solution requires coding."
  • "AppDynamics Server Monitoring has room for improvement in terms of pricing. If the price could be cheaper, it would be great for both the customer and the integrator. What I'd like to see in the next release of AppDynamics Server Monitoring is a better dashboard for the customer. The dashboard should be more interactive."

What is our primary use case?

We're using AppDynamics Server Monitoring for the IT infrastructure and server of the customers.

What is most valuable?

What I like most about AppDynamics Server Monitoring is that it's easy to manipulate and easy to implement. All solutions have the same features, but what sets AppDynamics Server Monitoring apart is that it's really quick to implement.

AppDynamics Server Monitoring has a great interface. As a developer, it doesn't matter whether it's SolarWinds, Dynatrace, or any APM you're using, but it would matter to the customer. A product must be easy to manipulate or use, for example, AppDynamics Server Monitoring, for the customer, but for developers like my team, there's no pressure, even if a solution requires coding.

What needs improvement?

AppDynamics Server Monitoring has room for improvement in terms of pricing. If the price could be cheaper, it would be great for both the customer and the integrator.

What I'd like to see in the next release of AppDynamics Server Monitoring is a better dashboard for the customer. The dashboard should be more interactive.

For how long have I used the solution?

I've been using AppDynamics Server Monitoring for three years now.

What do I think about the stability of the solution?

AppDynamics Server Monitoring is a stable solution. Its stability is good.

What do I think about the scalability of the solution?

AppDynamics Server Monitoring can be scaled up and down according to your needs, so it's a scalable solution.

How are customer service and support?

I find the technical support for AppDynamics Server Monitoring interactive and quick. You can get support WebEx sessions, and if I would rate support from one to five, I'd give a five.

Which solution did I use previously and why did I switch?

My company works with a lot of solutions as it's an integration provider. For example, I work with AppDynamics Server Monitoring, and a colleague works with SolarWinds. Another colleague works with Kubernetes. The team works with different monitoring solutions, including Nagios.

How was the initial setup?

Setting up AppDynamics Server Monitoring is easy. It's not hard to implement. It's straightforward and quick, and even the architecture isn't that complex. The solution is easy to implement.

I'm rating the setup for AppDynamics Server Monitoring five out of five because it's very easy. Sometimes, you might find some difficulty, but the support team can help resolve that quickly.

What's my experience with pricing, setup cost, and licensing?

The pricing for AppDynamics Server Monitoring in Africa and the Middle East is too expensive, so it's very hard to sell it to customers. If there could be different pricing or package for the region, that would be great.

My company pays for the license of AppDynamics Server Monitoring on a per-agent, per-server basis. It's $700 to $1000 per server, and it's paid annually. My company is on a subscription model for the solution.

On a scale of one to five, where one is expensive and five is cheap, my rating for the price of AppDynamics Server Monitoring is a two.

What other advice do I have?

I'm using the monitoring solution AppDynamics Server Monitoring.

My rating for AppDynamics Server Monitoring is nine out of ten.

My company is a reseller/integrator of AppDynamics Server Monitoring.

Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator / Reseller
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Vishal Jethnani - PeerSpot reviewer
Director, SRE at a retailer with 10,001+ employees
Real User
Sep 23, 2022
Good monitoring tool with a straightforward setup, but the industry is shifting to newer cloud-native apps
Pros and Cons
  • "Setting up the monitoring agents was straightforward."
  • "Things are being done differently in the industry now, and many of these problems are being solved with cloud databases."

How has it helped my organization?

AppDynamics has been decommissioned over time for the newer cloud-native apps, and we have been using more apps. We primarily use a Google native holistic monitoring tool for tracing, capturing, log aggregation, annual infrastructure, and server monitoring. As our applications get modernized over time, we reassess our need to have various monitoring tools. To some extent, cloud-native tools solve a lot of these problems. When we are on-premises, we solve these problems with AppDynamics but things are being done differently in the industry now, and many of these problems are being solved with cloud databases.

For how long have I used the solution?

We have been using this solution for five to six years. We have a hybrid model, and in the past, we tried to take these tools to cloud, but it was not well suited for our use cases. We were slowly and gradually trying to eliminate legacy items used on-premises.

What do I think about the stability of the solution?

It is a stable solution, but nothing is a hundred percent perfect, and there is always room for improvement.

What do I think about the scalability of the solution?

We have a hosted application set up concerning the AppDynamics controller, and we don't have any scalability issues. We never even moved to the SAS-based model for AppDynamics, and we have our own hosted environment.

How was the initial setup?

Setting up the monitoring agents was straightforward, and there was no hassle. I don't believe it requires a lot of maintenance.

What's my experience with pricing, setup cost, and licensing?

I am not privy to details around the software product pricing, but if I compare AppDynamics Server Monitoring with JVM-based applications, it is a pretty good tool. Even compared to legacy apps such as .NET and ASP.net, AppDynamics is the right choice.

What other advice do I have?

I rate this solution a seven out of ten. However, we currently lack distributed tracing, and we want to implement it going forward.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Nuno Rosa - PeerSpot reviewer
Principal Consultant at a tech vendor with 10,001+ employees
MSP
Top 5
May 14, 2022
Straightforward, performs well, and is easy to install
Pros and Cons
  • "AppDynamics is a good tool that offers excellent out-of-the-box dashboards and application topology."
  • "I believe they need to increase their level of visibility in the infrastructure, particularly in the infrastructure monitoring section, which currently lacks visibility."

What is our primary use case?

Because AppDynamics sells this as end-to-end visibility, there are no use cases in the databases. Use case applied to AppDynamics Brower Real-User Monitoring can be applied here as well. If the user experiences latency on its request, it's most likely because the database is effectively queuing the request. The same scenarios can apply.

What is most valuable?

The performance of AppDynamics Database Monitoring is good, I have not had any complaints.

AppDynamics Database Monitoring is straightforward, there is not a lot to it, it either monitors or it doesn't.

What needs improvement?

One of the key features that are missing is the ability to manage users centrally, which is a real pain when it does not happen. That is a feature that their main competitor has had for quite some time. I'm surprised they don't have it already.

I believe they need to increase their level of visibility in the infrastructure, particularly in the infrastructure monitoring section, which currently lacks visibility.

The license model is a bit complex. They should make it a little bit easier, which I believe they will do in the next quarter, or in the next two quarters. I also dislike it because it is based on CPU, which will increase the cost of deployment and licensing. They currently have a complex model and charge on a per-node basis. They plan to change this in the future to make it less complicated, but it will be more expensive because it will be done on a CPU basis rather than a node basis. And this is not good. I deducted one point for that.

For how long have I used the solution?

We have been providing AppDynamics Database Monitoring for six years.

It is deployed both on the cloud, and on-premises.

What do I think about the stability of the solution?

The stability of AppDynamics Database Monitoring is fine.

How was the initial setup?

The initial setup is straightforward.

The time it takes to deploy an agent varies depending on the customer and the application, but it can take up to 15 minutes.

What's my experience with pricing, setup cost, and licensing?

The licensing scheme is very complex. They need to make it easier.

What other advice do I have?

AppDynamics is a good tool that offers excellent out-of-the-box dashboards and application topology. Even for their competitors, their current technology is unrivaled in these two areas. 

I would rate AppDynamics Database Monitoring an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
PeerSpot user
Wael Abdelwahab - PeerSpot reviewer
Deputy General Manager at a financial services firm with 10,001+ employees
Real User
May 4, 2022
Offers very good application performance and features which reflect backend health
Pros and Cons
  • "Provides good overall application performance and transaction errors."
  • "This is an expensive solution."

What is our primary use case?

We use this solution to monitor our core application's performance, to know what transaction is running an error on transactions in these applications. We are based in Egypt and are customers of AppDynamics. I'm the deputy general manager of the company. 

What is most valuable?

The solution provides good overall application performance and transaction errors which reflect backend health. It's a user-friendly product and very powerful. It offers good performance and features. 

What needs improvement?

AppDynamics is very expensive, if it were a little cheaper it would be more attractive to clients. The company has decided not to add any new features to the on-prem version which affects our monitoring work. Because of the nature of our business, we can only deploy the solution on-prem and so we're now at a disadvantage.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

Customer support has a local presence in Egypt. They are very responsive and provide a good service. 

Which solution did I use previously and why did I switch?

I prefer AppDynamics to the CA or Broadcom applications which I've previously used. AppDynamics is very easy to use whereas ABM was quite difficult. When it comes to technical data collection, they're both very good. Maybe CA ABM can collect more data, but when it comes to the presentation layer and ease of use, AppDynamics is much better. 

How was the initial setup?

The initial setup is easy. 

What's my experience with pricing, setup cost, and licensing?

Licensing is by subscription and AppDynamics is expensive but I believe its main competitors such as Dynatrace, are also expensive.

What other advice do I have?

I recommend this product but am a little concerned for the future given that they are no longer adding new features to the on-prem version. For now, they're supporting the on-prem version and they're releasing security batches, but no new features. It might be worth waiting to see what they decide, it could be that they will move to a cloud-only version. 

I rate this solution nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Paolo Sala - PeerSpot reviewer
Application performance and System monitoring at a financial services firm with 1,001-5,000 employees
Real User
Sep 4, 2023
A highly scalable solution that can be used to monitor the application performance
Pros and Cons
  • "The most valuable feature of AppDynamics is its ability to track the transactions between different applications."
  • "AppDynamics should improve its ability to track all the transactions."

What is our primary use case?

We use AppDynamics mainly to monitor the application performance.

What is most valuable?

The most valuable feature of AppDynamics is its ability to track the transactions between different applications.

What needs improvement?

AppDynamics should improve its ability to track all the transactions.

For how long have I used the solution?

We have been using AppDynamics for approximately three years.

What do I think about the stability of the solution?

AppDynamics is a stable product. We rarely had any issues with the solution.

What do I think about the scalability of the solution?

I rate AppDynamics ten out of ten for scalability.

How are customer service and support?

Getting a response from the solution's technical support team is harder and takes longer. Since the solution has a structural support model, it requires some layers of escalation to get the correct response.

How would you rate customer service and support?

Neutral

How was the initial setup?

The solution's initial setup is easy. However, it is harder than Checkmk because it needs to install the agent.

What about the implementation team?

The solution's initial deployment takes about three to four months. However, it's a work in progress because new applications are added every time.

What's my experience with pricing, setup cost, and licensing?

AppDynamics is an expensive solution.

What other advice do I have?

AppDynamics is deployed on-cloud in our organization.

Overall, I rate AppDynamics a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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