it_user1104651 - PeerSpot reviewer
Owner at Robert Obrinsky Industries, LLC
Reseller
A powerful and flexible user interface makes remote client support easy
Pros and Cons
  • "Configuration troubleshooting is eased by the use of the color-coded, live firewall log."
  • "Support for IKEv2 is needed in this solution."

What is our primary use case?

I use this solution in both the home and office, and I am also a reseller of the product. It is used for Unified Threat Management for SMB to Mid-Size companies. It provides VPN solutions for our clients, and it has the absolute best UI in the industry.

How has it helped my organization?

This solution makes remote support of clients extremely easy and flexible. Modifications can be made in minutes. New definitions of network objects, users, groups, etc. can be made from anywhere in the UI.

What is most valuable?

The most valuable feature is the user interface, which is flexible, powerful, and easy to understand. Configuration troubleshooting is eased by the use of the color-coded, live firewall log. Live logs for most features are also available.

What needs improvement?

Support for IKEv2 is needed in this solution. But, the handwriting is on the wall that Sophos will probably stop development in favor of their XG Firewall. No timeframe on that yet though.

Buyer's Guide
Sophos UTM
March 2024
Learn what your peers think about Sophos UTM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,886 professionals have used our research since 2012.

Which solution did I use previously and why did I switch?

We have been using this solution since it was the Astaro Security Gateway (/products/sophos-utm-reviews ).

Disclosure: My company has a business relationship with this vendor other than being a customer: I am a reseller of this product, and I also use it in my home and office. It is by far the best firewall/UTM solution I have tested or worked with in my career.
PeerSpot user
IT Security Specialist at a tech services company with 11-50 employees
Reseller
It is a good source for IDS and IPS
Pros and Cons
  • "The most valuable feature is the IPS. It also protects us from malware."
  • "The solution could be improved by adding cloud soundboxing."

What is our primary use case?

Our primary use case of this solution is IDS and IPS. We also use it for application availability. 

What is most valuable?

The most valuable feature is the IPS. It also protects us from malware. 

What needs improvement?

The solution could be improved by adding cloud soundboxing.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

The stability is OK. 

What do I think about the scalability of the solution?

The scalability is not something I have experience with because our organization is pretty lean.

How is customer service and technical support?

I have not used technical support. 

How was the initial setup?

It was easy to set up and quite straightforward.

What other advice do I have?

When considering a new solution, I always make sure that there is good technical support. Also, the pricing is an important aspect.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Bob Alfson - PeerSpot reviewer
Bob AlfsonSophos Certified UTM Architect, Sophos Certified XG Engineer at MediaSoft, Inc.
User

Sophos UTM has offered cloud sandboxing for several years. Sandstorm matured in 2017 and now would be a valuable addition to your company's security.

Buyer's Guide
Sophos UTM
March 2024
Learn what your peers think about Sophos UTM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,886 professionals have used our research since 2012.
Mohammad Mojtaba Sohrabi - PeerSpot reviewer
Manager at New Outlook Group
Real User
Top 5
A great network security package with everything you need in a single modular appliance
Pros and Cons
  • "Sophos is a unified solution. We have anti-virus protection, firewall rules, knotting, and DACC all in one box."

    What is most valuable?

    Sophos is a unified solution. We have anti-virus protection, firewall rules, knotting, and DACC all in one box. With Fortinet, everything is separate with multiple devices and solutions.  

    What needs improvement?

    We are very happy with Sophos. I can't think of any pressing issues that need to be addressed.

    For how long have I used the solution?

    We have been using this solution for roughly five to six years.

    What do I think about the stability of the solution?

    Both the stability and scalability are great.

    How are customer service and technical support?

    We don't need to contact their technical support. We have our own skilled team of IT experts.

    How was the initial setup?

    The initial setup is very simple.

    What's my experience with pricing, setup cost, and licensing?

    I think the pricing of Sophos is very fair.

    What other advice do I have?

    Sophos is good for small and mid-sized organizations. Big companies need solutions with layered security.

    Overall, on a scale from one to ten, I would give Sophos a rating of eight.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
    PeerSpot user
    Senior System Engineer at a real estate/law firm with 51-200 employees
    Real User
    Easy to manage but five-factor authentication needs improvement
    Pros and Cons
    • "It is easy to manage."
    • "The five-factor authentication needs improvement."

    What is our primary use case?

    We use it for email security, malware protection, IPS, and filtering.

    What is most valuable?

    It is easy to manage. 

    What needs improvement?

    The five-factor authentication needs improvement. 

    It needs central management. 

    For how long have I used the solution?

    I have been using Sophos UTM for a few years. 

    What do I think about the stability of the solution?

    It is stable.

    What do I think about the scalability of the solution?

    We have around 400 users. 

    How are customer service and technical support?

    We offer certified support. 

    How was the initial setup?

    The initial setup was straightforward. We had a problem with the multi-factor authentication.

    What other advice do I have?

    I would recommend Sophos, it is easy besides for the five-factor authentication. It is good for my needs. 

    I would rate it a seven out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    IT Director at a manufacturing company with 201-500 employees
    Real User
    Good firewall applications, easy to setup, responsive technical support
    Pros and Cons
    • "The most valuable features of this solution are the firewall application and application control."
    • "Monitoring and reporting are areas that need improvement."
    • "Monitoring and reporting are areas that need improvement."

    What is most valuable?

    The most valuable features of this solution are the firewall application and application control.

    What needs improvement?

    Monitoring and reporting are areas that need improvement.

    For how long have I used the solution?

    I have been using Sophos UTM for five years.

    What do I think about the stability of the solution?

    It's a stable solution for 90% of the time.

    There are some things that are not quite 100% and it could be improved.

    How are customer service and technical support?

    Technical support is very responsive.

    How was the initial setup?

    The initial setup was straightforward.

    What's my experience with pricing, setup cost, and licensing?

    It's reasonably priced.

    What other advice do I have?

    This is a good product but there is always room for improvement.

    I would rate this solution an eight out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user241089 - PeerSpot reviewer
    IT Security & Audit Manager at a tech services company with 51-200 employees
    Consultant
    It is full of options, but the web filtering engine needs to be improved.

    What is most valuable?

    They are all valuable, but the most valuable is the uplink balancing. This is very useful when dealing with more than one ISP, and the wireless capability for our guests.

    How has it helped my organization?

    It's scalable and easy to manage.

    What needs improvement?

    The web filtering engine needs to be improved as, sometimes, the service hangs for a while and restarts randomly. Alas, there was an issue with authorizing Lync traffic but it's all good now.

    For how long have I used the solution?

    I've used it for eight years.

    What was my experience with deployment of the solution?

    No issues encountered.

    What do I think about the stability of the solution?

    Rarely.

    What do I think about the scalability of the solution?

    No issues encountered.

    How are customer service and technical support?

    Customer Service:

    It's good.

    Technical Support:

    It's acceptable because sometimes there are delays with answering our requests. We are using the regular support, so we don't have the ability to contact Sophos directly.

    Which solution did I use previously and why did I switch?

    We did, and we switched due to the costs and the functionalities.

    How was the initial setup?

    It was very easy.

    What about the implementation team?

    We used a vendor team to implement it.

    What other advice do I have?

    It's a nice product that is full of interesting options.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Niraj Kumar Sinha - PeerSpot reviewer
    Niraj Kumar SinhaLead Network and Security Management at a logistics company
    Real User

    Had done POC for 2 months but can't able to justify as per our prospect.

    it_user801675 - PeerSpot reviewer
    Network Administrator at a government with 11-50 employees
    Real User
    Web Server Protection is an elegant solution and can even hide the server's base system
    Pros and Cons
    • "It is not an easy task to protect your web servers from the big bad internet. The Web Server Protection in this solution does it elegantly and, if configured correctly, even hides the server's base system from prying eyes."
    • "The UI can be cumbersome and, sometimes, features are not where you think they should be."

    How has it helped my organization?

    We use to use a sort of "security as a service," and I had all kinds of issues getting visibility into the system to see if there were issues with my network. That is no longer a problem, I can now see every packet that passes in and out of my network.

    What is most valuable?

    To me it is the Web Server Protection, it is not an easy task to protect your web servers from the big bad internet. This solution does it elegantly and, if configured correctly, even hides the server's base system from prying eyes.

    What needs improvement?

    The UI can be cumbersome and, sometimes, features are not where you think they should be.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    No stability issues at all.

    What do I think about the scalability of the solution?

    Our current use of the product doesn't need any scaling out.

    How are customer service and technical support?

    Their support is prompt and will find the issue for you.

    Which solution did I use previously and why did I switch?

    We were using an offsite solution that was at least 20 times the cost over a year.

    What's my experience with pricing, setup cost, and licensing?

    Go to a vendor and let them assess your needs so you can get a right-sized device.

    What other advice do I have?

    I use it in a self-hosted implementation.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user700155 - PeerSpot reviewer
    Network & System Engineer at a tech services company
    Consultant
    Sophos is number two on the market, and from my experience, even if there are some drawbacks, they have workaround solutions in the product.

    What is most valuable?

    RED remote Ethernet Device layer 2 site-to-site tunnel.

    RED is a layer 2 tunnel based on SSL protocol that you can establish tunnel, with or without static public IP form provider and this is a feature you will not see among another vendor.

    How has it helped my organization?

    I have done hundreds of setups of this solution.

    What needs improvement?

    Sophos is number two on the market, and from my experience, even if there are some drawbacks, they have workaround solutions in the product. Every day, Sophos makes developments in the firmware that are free if you have a valid license.

    For how long have I used the solution?

    I've used this solution for five years.

    What do I think about the stability of the solution?

    No.

    What do I think about the scalability of the solution?

    No, correct sizing will fit.

    How is customer service and technical support?

    Fast response time. Easy management, good support.

    What's my experience with pricing, setup cost, and licensing?

    Pricing is competitive.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Sophos UTM Report and get advice and tips from experienced pros sharing their opinions.
    Updated: March 2024
    Buyer's Guide
    Download our free Sophos UTM Report and get advice and tips from experienced pros sharing their opinions.