Sophos UTM Reviews

We primarily use the solution for firewall security.

The protection on offer is pretty good.

Direct controller management has been quite useful.

It offers reasonable pricing.

The scalability is good.

It is stable. 

Technical support has been fine. 

I don't have any notes for improvements at this time.

I'd like to see some filter features added in the next release. 

There can be a delay when it comes to reaching out to technical support. 

I've been using the solution for one year. 

The solution is stable. I'd rate it nine out of ten in terms of reliability. There are no bugs or glitches, and it doesn't crash or freeze. 

We have about 1,000 users on the solution at this time. The solution is very scalable. I'd rate it nine out of ten. 

We use the solution quite extensively. 

Technical support has been fine. They are helpful and responsive. That said, sometimes, there is a delay when we try to reach out to them. 

Positive

It is very simple to set up. I'd rate the ease of implementation nine out of ten. 

I cannot recall how long the original deployment took. 

We did not use any outside assistance. We handled the setup ourselves. 

I'd rate the affordability of the solution seven out of ten. The pricing is decent. 

We're a customer and end-user.

I'm not sure which version of the solution we're using. I do not have the version number on hand. 

Overall, I would rate the solution eight out of ten. I'd recommend the solution to others. 

Our company uses the solution as an edge firewall. 

We have 500 users and the solution is managed by five technicians. 

The solution's sandboxing, application center, and database engine are good. 

The endpoint device detection tool integrates very well with Edge devices. 

The reporting system needs to allow for customizations because many reports do not include details that we expect. 

It would be beneficial to have a security fabric feature like FortiGate that integrates with UTM devices and reports to expose issues. 

I have been using the solution for four years. 

The solution is stable. 

The solution is very easy to scale up and has no limitations. 

Technical support is very knowledgeable and responds immediately to issues.

I rate technical support a ten out of ten. 

Positive

The initial setup is easy and I rate it an eight out of ten.

We implemented the solution in-house and it does not require much maintenance at all. Three technicians handle any maintenance needed. 

The solution's pricing is based on a licensing model and is competitive. 

The solution was 20,000 Rial about five years ago. 

I rate pricing a ten out of ten. 

Per market analysis, the solution is in the top three with FortiGate and Palo Alto. 

All three solutions are comparable so the best fit depends on your engines, environment, and requirements. 

I rate the solution an eight out of ten. 

It's easy to use.

I didn't like it much. It suits only small businesses. It isn't scalable and reliable. There is a very critical issue with the power supply.

I've been using this solution for four years.

Its stability is very bad. It needs to be improved. The power supply issue that I faced is a very critical one.

I feel that the hardware itself needs to be improved. We have about 50 users. 

Their support is very bad. They don't respond at all.

It's easy to set up. One day is enough for its full implementation.

We implemented it in-house. We had two administrators for its implementation.

It's expensive. It has a yearly license.

I'd not recommend this solution. I'd rate it a four out of ten.

This solution can be deployed on-premise and on the cloud.

The most valuable feature of Sophos UTM is reporting, it is flexible. I can monitor the end user's devices, even when they are not on my network. It has good drill-down capabilities.

The reporting could improve by providing information on where, or from which device attacks are coming from. We are already given the country where the attack is coming from but more information would be beneficial.

I have been using Sophos UTM for approximately five years.

The stability of Sophos UTM is good.

I rate the stability of Sophos UTM an eight out of ten.

Sophos UTM is scalable.

I rate the scalability of Sophos UTM an eight out of ten.

I have used the support from Sophos UTM a few times. My experience was good. However, the resolution time can improve.

I rate the support of Sophos UTM a seven out of ten.

Neutral

The initial setup of Sophos UTM is simple. It can be down within one hour.

I rate the initial setup of Sophos UTM a seven out of ten.

The solution is affordable compared to others, such as FortiGate. The price is important.

I rate the price of Sophos UTM a seven out of ten.

I rate Sophos UTM an eight out of ten.

We use all features of Sophos UTM, for example, application control and URL filtering.

What I like about Sophos UTM is that it improves my company's security. The solution is easy to set up, which I like, and it's very stable.

An area for improvement in Sophos UTM is load balancing because my company cannot use it currently. If Sophos could release a new configuration for the load balancing feature to work for my company, that would be great. My team has requested this through the Sophos portal.

Another issue with Sophos UTM is that I cannot monitor YouTube or WhatsApp. I need to block videos and images, but I cannot do that over Sophos UTM.

I've been using Sophos UTM for four years.

Sophos UTM is very stable. It's an eight for me, stability-wise, on a scale of one to ten.

Sophos UTM offers excellent support, so it's an eight out of ten, support-wise.

Positive

Before Sophos UTM, my company used Cyberoam. Sophos UTM has more than one feature, such as VPN, application access, NAT, and SSL inspection. It has more features than Cyberoam, and I can find all that I need in Sophos UTM compared to Cyberoam.

Setting up Sophos UTM was very simple. I configured the solution more than once and found the process very simple.

Pricing for Sophos UTM is OK. Here in Egypt, many companies use the solution because of its price and features.

My company pays the Sophos UTM license fee yearly.

I have experience with Sophos UTM and all its versions within my company.

My rating for Sophos UTM is eight out of ten. I'm not giving the solution a perfect score because of load balancing and social media scanning issues.

My company is a Sophos customer.

We use Sophos UTM for endpoint antivirus.

The management suite is easy and the agent is easy to develop.

At the very least, keep existing. I will continue to use Sophos. If Sophos maintains its current ease of management, I believe I will continue to use it.

I would like them to keep the features as they are.

The GUI can be improved. It is not as good as Trend Micro, but I still like it.

The GUI could be more user-friendly.

Now, they offer a SaaS product in comparison to XDR and, TRM, which stands for automatic analysis of virus behavior or deadline. Currently, for example, when there is a threat, we analyze it ourselves, but now they offer automatic analysis because Sophos' XDR is based on cloud PCS.

I would like them to include automatic analysis for virus behavior and also cloud PCS.

I started using Sophos UTM in 2005.

Sophos UTM is a stable solution.

Sophos UTM is scalable.

The endpoint will be decommissioned next year, but we intend to continue using the Sophos XDR.

Because it is in Indonesia, technical support is only available via email and on the website. There does not appear to be enough technical advice available from support.

The support does not appear to be developed, and they lack expertise.

We are able to manage ourselves.

We have documentation available online

I would rate the technical support a two out of five. Technical support could be improved.

When compared to Trend Micro has a compact and bundle layer, whereas Sophos allows us to select the module. The module layer can be separated. For Trend Micro, we buy as a bundle purchase and they will give us everything.

The initial setup is straightforward. It is easy to set up and configure.

I would rate the initial setup a four out of five.

When compared to Trend Micro, the price is currently competitive.

The pricing is nearly the same. Implying that each endpoint costs approximately one million rupees.

It will cost approximately $67 US per device. We have 300 devices in our organization.

I would rate the pricing a three out of five.

The price could be improved. In my opinion, we could get a discount. We have already contacted Asia Pacific sellers, and they have agreed to keep the reduced price if we upgrade in March 2023.

For the time being, it is enough for us. As I previously stated, some companies that use Sophos may be unfamiliar with the full range of Sophos protocol offerings.

Before you start implementing Sophos UTM  be aware of the protocols.

I would rate Sophos UTM an eight out of ten.

We use Sophos UTM for firewall management and for some of the other modules it provides, such as email and firewall proxies.

The most valuable feature of Sophos UTM is the efficiency and mail filtering module.

Sophos UTM could improve the way the configuration has to be done. I have to do the configuration through the command line interface but if it could be done through the graphical user interface it would be much better.

I have been using Sophos UTM for approximately three years.

Sophos UTM is a highly stable solution. It has high availability.

We have approximately more than 1,000 employees in my company using the solution.

I have used Fortinet previously and I found it to be easier to deploy and maintain than Sophos UTM

The initial setup of Sophos UTM is straightforward. Additionally, the configuration is simple. When we first did the deployment it took approximately two days.

The configuration of this solution is easier than some of the competitors. In some of the other solutions, when there is synchronization between two firewalls there are times you need to break all the configurations and start from the beginning.

When we did the first installation of the solution we used a third party to assist. However, we now do the full implementation of the solution using our team.

The price of the license for Sophos UTM is approximately $5,500. The solution is less expensive than competitors.

The maintenance of the solution is easy, the documentation is very rich in content, and the report information is good. 

I rate Sophos UTM an eight out of ten.

There are multiple use cases, and a few examples would be its use in the education, banking, or financial sectors. There are so many other locations and sectors where they deploy this solution.

One of the features of Sophos UTM that I find valuable is its user authentication functionality.

In Sophos UTM, there is room for improvement in certain areas. For instance, I believe that its feature known as Synchronized Security could be enhanced. The solution's technical support for India needs to be improved.

I will need to think about the additional features the solution needs to include in its next release.

I have been using Sophos UTM for almost ten years now. It is a good solution. My company is a partner and an integrator of Sophos UTM.

Stability-wise, I rate this solution a ten out of ten.

Scalability-wise, I rate this solution a ten out of ten. If I talk about the solution's suitability, then it is suitable for enterprises.

Dealing with technical support can be time-consuming when communicating over the phone. I am unable to provide a rating for the technical support team. My suggestion to others would be that they provide the country location of the toll-free number in the solution. Although a toll-free number has been provided for India, the people in India are good. Compared to the UK, there may be issues with understanding and timing, which could lead to many problems.

We use Sophos Access Point, Sophos Firewall, Sophos Switches, Sophos MDR, and Sophos XDR. We have been using Sophos MDR for three years.

Whether the initial setup is straightforward or complex depends on the number of users or people to whom the solution is given.

Compared to the current market offerings, like FortiGate or SonicWall, Sophos offers its solution at a good price.

I compared Sophos UTM with Fortinet and found that Fortinet's EPP, ATP, and hardware are good. Sophos UTM has also improved its hardware by updating its dual-core processors with a second processor that uses advanced technology, whereas previously, the hardware was handled by a single processor. However, we are still facing some problems with Multicast User Authentication.

I recommend Sophos UTM, Sophos Access Points, Sophos Endpoint, and Sophos Switches to other users. Overall, I rate this solution a ten out of ten.