Sophos UTM Reviews

Our company uses the solution as an edge firewall. 

We have 500 users and the solution is managed by five technicians. 

The solution's sandboxing, application center, and database engine are good. 

The endpoint device detection tool integrates very well with Edge devices. 

The reporting system needs to allow for customizations because many reports do not include details that we expect. 

It would be beneficial to have a security fabric feature like FortiGate that integrates with UTM devices and reports to expose issues. 

I have been using the solution for four years. 

The solution is stable. 

The solution is very easy to scale up and has no limitations. 

Technical support is very knowledgeable and responds immediately to issues.

I rate technical support a ten out of ten. 

Positive

The initial setup is easy and I rate it an eight out of ten.

We implemented the solution in-house and it does not require much maintenance at all. Three technicians handle any maintenance needed. 

The solution's pricing is based on a licensing model and is competitive. 

The solution was 20,000 Rial about five years ago. 

I rate pricing a ten out of ten. 

Per market analysis, the solution is in the top three with FortiGate and Palo Alto. 

All three solutions are comparable so the best fit depends on your engines, environment, and requirements. 

I rate the solution an eight out of ten. 

The solution is used mainly for user management and access control. 

It's a little bit easier to use. It's user-friendly, and then there's a lot of documentation for it online, so it's easy to manage without necessarily dealing with a big learning curve. It is easy to understand, basically.

If you need to troubleshoot, everything is basically on Google. 

The solution is stable. 

It's a scalable product.

The support could be better.

They need to improve their email protection. Their email protection is horrible. They have an email protection license that is paid for. However, they need to improve on email protection capabilities.

They need to have proper reporting. What they offer no is weird. I need to get another application to give me a clear diagram of my network. This should instead come directly from Sophos. 

I've been using the solution for two years now. 

The product is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

It is redundant enough. I don't have any issues with it.

The solution scales well. 

We have about 500 people on the product right now. We also have 100 users on the VPN.

It is better to Google rather than use technical support. 

They are slow to respond and then the response doesn't exactly give you what you want.

I understand they can't give you a solution to something that you'd expect them to. They try to give you something. You're going to go to Google and find the information on Google faster and easier anyway. 

We worked with Cisco mainly in the past. When we went to renew with Cisco, we found the pricing to be quite high. We're happy now with Sophos. We have no interest in switching to anything else.

The initial setup is very easy. The interface makes it simple.

I'm not sure how long the deployment took exactly.

We have four people that are able to handle maintenance. 

I was able to set it up myself, however, you do really need to know it or work with someone who does.

The cost could be considered reasonable based on other plans. However, when I was looking at when you renew our licenses, the pricing is a little bit weird. When you renew your license, the licenses are at the cost of buying a new device in your plan. I haven't renewed yet. However, I would need to figure out that aspect. 

I can't recall the exact costs of the product as it's been a while since we originally licensed it. 

Compared to Juniper, the difference is the pricing. It's more affordable than Cisco or Juniper, actually.

I'm a user and a consultant.

I'd advise potential new users that they should let someone that knows how to do it set it up fast. You should work with someone that knows how to do it.

I'd rate it an eight out of ten. 

We primarily use the solution for security purposes. 

We use it as a WAF with an application firewall.

We can use it for VPN SSL as a remote-access VPN. We have used it on the internet for applications and web servers.

The product is easy to manage and easy to install. It's straightforward to manage.

It is stable.

The solution is scalable. 

They could use more SSL VPN support.

We'd like the setup to be even easier, if possible. 

I've been using the solution for four to five years.

It is stable and reliable. The performance is good. There aren't bugs or glitches. It doesn't crash.

The product can scale well.

We have about 500 users on the solution. We don't have plans to increase usage at this time. 

We have three years of support services. 

We have the Juniper SRX firewall, for local zones, process zones, and server zones.

The initial setup is very straightforward. It's not complex at all. 

It takes about two hours to set up. 

We have three to five engineers that are able to handle deployment and maintenance tasks. 

We handled the implementation ourselves. 

We have a three-year license and have support services as well. 

I'd recommend the solution to others.

I would rate it nine out of ten.

It's easy to use.

I didn't like it much. It suits only small businesses. It isn't scalable and reliable. There is a very critical issue with the power supply.

I've been using this solution for four years.

Its stability is very bad. It needs to be improved. The power supply issue that I faced is a very critical one.

I feel that the hardware itself needs to be improved. We have about 50 users. 

Their support is very bad. They don't respond at all.

It's easy to set up. One day is enough for its full implementation.

We implemented it in-house. We had two administrators for its implementation.

It's expensive. It has a yearly license.

I'd not recommend this solution. I'd rate it a four out of ten.

This solution can be deployed on-premise and on the cloud.

The most valuable feature of Sophos UTM is reporting, it is flexible. I can monitor the end user's devices, even when they are not on my network. It has good drill-down capabilities.

The reporting could improve by providing information on where, or from which device attacks are coming from. We are already given the country where the attack is coming from but more information would be beneficial.

I have been using Sophos UTM for approximately five years.

The stability of Sophos UTM is good.

I rate the stability of Sophos UTM an eight out of ten.

Sophos UTM is scalable.

I rate the scalability of Sophos UTM an eight out of ten.

I have used the support from Sophos UTM a few times. My experience was good. However, the resolution time can improve.

I rate the support of Sophos UTM a seven out of ten.

Neutral

The initial setup of Sophos UTM is simple. It can be down within one hour.

I rate the initial setup of Sophos UTM a seven out of ten.

The solution is affordable compared to others, such as FortiGate. The price is important.

I rate the price of Sophos UTM a seven out of ten.

I rate Sophos UTM an eight out of ten.

We use all features of Sophos UTM, for example, application control and URL filtering.

What I like about Sophos UTM is that it improves my company's security. The solution is easy to set up, which I like, and it's very stable.

An area for improvement in Sophos UTM is load balancing because my company cannot use it currently. If Sophos could release a new configuration for the load balancing feature to work for my company, that would be great. My team has requested this through the Sophos portal.

Another issue with Sophos UTM is that I cannot monitor YouTube or WhatsApp. I need to block videos and images, but I cannot do that over Sophos UTM.

I've been using Sophos UTM for four years.

Sophos UTM is very stable. It's an eight for me, stability-wise, on a scale of one to ten.

Sophos UTM offers excellent support, so it's an eight out of ten, support-wise.

Positive

Before Sophos UTM, my company used Cyberoam. Sophos UTM has more than one feature, such as VPN, application access, NAT, and SSL inspection. It has more features than Cyberoam, and I can find all that I need in Sophos UTM compared to Cyberoam.

Setting up Sophos UTM was very simple. I configured the solution more than once and found the process very simple.

Pricing for Sophos UTM is OK. Here in Egypt, many companies use the solution because of its price and features.

My company pays the Sophos UTM license fee yearly.

I have experience with Sophos UTM and all its versions within my company.

My rating for Sophos UTM is eight out of ten. I'm not giving the solution a perfect score because of load balancing and social media scanning issues.

My company is a Sophos customer.

We use Sophos UTM for endpoint antivirus.

The management suite is easy and the agent is easy to develop.

At the very least, keep existing. I will continue to use Sophos. If Sophos maintains its current ease of management, I believe I will continue to use it.

I would like them to keep the features as they are.

The GUI can be improved. It is not as good as Trend Micro, but I still like it.

The GUI could be more user-friendly.

Now, they offer a SaaS product in comparison to XDR and, TRM, which stands for automatic analysis of virus behavior or deadline. Currently, for example, when there is a threat, we analyze it ourselves, but now they offer automatic analysis because Sophos' XDR is based on cloud PCS.

I would like them to include automatic analysis for virus behavior and also cloud PCS.

I started using Sophos UTM in 2005.

Sophos UTM is a stable solution.

Sophos UTM is scalable.

The endpoint will be decommissioned next year, but we intend to continue using the Sophos XDR.

Because it is in Indonesia, technical support is only available via email and on the website. There does not appear to be enough technical advice available from support.

The support does not appear to be developed, and they lack expertise.

We are able to manage ourselves.

We have documentation available online

I would rate the technical support a two out of five. Technical support could be improved.

When compared to Trend Micro has a compact and bundle layer, whereas Sophos allows us to select the module. The module layer can be separated. For Trend Micro, we buy as a bundle purchase and they will give us everything.

The initial setup is straightforward. It is easy to set up and configure.

I would rate the initial setup a four out of five.

When compared to Trend Micro, the price is currently competitive.

The pricing is nearly the same. Implying that each endpoint costs approximately one million rupees.

It will cost approximately $67 US per device. We have 300 devices in our organization.

I would rate the pricing a three out of five.

The price could be improved. In my opinion, we could get a discount. We have already contacted Asia Pacific sellers, and they have agreed to keep the reduced price if we upgrade in March 2023.

For the time being, it is enough for us. As I previously stated, some companies that use Sophos may be unfamiliar with the full range of Sophos protocol offerings.

Before you start implementing Sophos UTM  be aware of the protocols.

I would rate Sophos UTM an eight out of ten.

We use Sophos UTM for firewall management and for some of the other modules it provides, such as email and firewall proxies.

The most valuable feature of Sophos UTM is the efficiency and mail filtering module.

Sophos UTM could improve the way the configuration has to be done. I have to do the configuration through the command line interface but if it could be done through the graphical user interface it would be much better.

I have been using Sophos UTM for approximately three years.

Sophos UTM is a highly stable solution. It has high availability.

We have approximately more than 1,000 employees in my company using the solution.

I have used Fortinet previously and I found it to be easier to deploy and maintain than Sophos UTM

The initial setup of Sophos UTM is straightforward. Additionally, the configuration is simple. When we first did the deployment it took approximately two days.

The configuration of this solution is easier than some of the competitors. In some of the other solutions, when there is synchronization between two firewalls there are times you need to break all the configurations and start from the beginning.

When we did the first installation of the solution we used a third party to assist. However, we now do the full implementation of the solution using our team.

The price of the license for Sophos UTM is approximately $5,500. The solution is less expensive than competitors.

The maintenance of the solution is easy, the documentation is very rich in content, and the report information is good. 

I rate Sophos UTM an eight out of ten.