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Sophos EPP Suite Room for Improvement

GebremichaelTeklemariam - PeerSpot reviewer
Networking and Security Engineer at IE Network Solutions PLC (Ethiopia)

One area for improvement in Sophos EPP Suite is the support response time, particularly of the management team. It could be faster because I only got a response from the manager after a few days. If you open a case directly from the website, the response from the technical support agent may have been faster. I didn't open the request from the website, so that could be the reason why the response time took longer.

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ZE
Pre-sales manager at National Information Technology Company

There are no missing features. We're fine with its capabilities.

It would be ideal if the price could be lowered a little bit.

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Sameer Babu - PeerSpot reviewer
Senior System Administrator at UAS International Trip Support LLC

I'd like to see some kind of delegated administration privileges for large organizations and differential permissions for admins. We've had some issues with Macs accessing parts of the website and it was difficult to tackle the situation because the support was not able to adequately solve the problem. They gave us workarounds rather than providing a properly tested solution. The customer support is a little slow and could be improved.

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Buyer's Guide
Sophos EPP Suite
September 2022
Learn what your peers think about Sophos EPP Suite. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
633,572 professionals have used our research since 2012.
Sergio Verardo - PeerSpot reviewer
IT-Systemingenieur at a educational organization with 5,001-10,000 employees

This signature-based malware prevention method is a little out of date. We are currently attempting to migrate to a newer, cloud-based solution in which we not only use signature-based antivirus scanning but also EDR with processes and similar tools to better recognize potential attacks, which is what the actual version cannot do.

It has not been developed in the last few years.

There are also issues with the compatibility of the OS. When using Sophos with Windows and devices, most of them work well, but as soon as we work with macOS and Linux, many issues arise that we do not want to have.

macOS is incompatible.

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Boris Yenoa - PeerSpot reviewer
Technician at 3R Technologie

In my country, having an on-premises deployment model is preferred. In this part of the world, on-premises is still the way many companies want to go. Therefore, they should supply some sort of option that allows for that reality.

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AA
Chief Executive Officer at a consultancy with 1-10 employees

We use cloud services quite a bit. Therefore, I would like to see integration with other security tools besides endpoint so that I'm not managing different tools separately. I would prefer to have a single security solution for my laptop and for managing other security things like passwords.

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Cliff Matonda - PeerSpot reviewer
System Administrator at Finlays

Sophos EPP Suite could improve the way it can be installed. They used to have one installer and now they have two, one for the server and one for the client. I don't know the difference, it brings confusion.

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Faruk Ahmed - PeerSpot reviewer
Support Engineer at Ensure Support Services Limited

Sophos EPP Suite could improve by decreasing the number of resources it uses. There are other solutions that use one-fifth of the resources.

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RP
Network and Cybersecurity Consultant at a tech services company with 11-50 employees

Sophos is lacking in the granularity of optimization, so having more control would be better.

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WC
Principal Consultant at a consultancy with 51-200 employees

The solution could improve on the resource management, it is a bit heavy on the resources.

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AD
Engineering Manager at a manufacturing company with 51-200 employees

Additional security is always good; it would be helpful if the technical support could be improved.

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Buyer's Guide
Sophos EPP Suite
September 2022
Learn what your peers think about Sophos EPP Suite. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
633,572 professionals have used our research since 2012.