We use SAP Process Orchestration because we have a lot of SAP systems that need integration. There are several on-premises applications that fall into this category.
Good monitoring, connectors, and proxy help us integrate our many solutions
Pros and Cons
- "The monitoring is one of the greatest features in Process Orchestration because it is user-friendly and easy for somebody who is not experienced."
- "The responsiveness of technical support needs to be improved."
What is our primary use case?
What is most valuable?
The most valuable feature is the proxy, which can be used when we have a very large volume of data.
The connectors are very good because you can connect with databases such as Microsoft SQL and Oracle to use their services.
The file adapter is great because we can deal with various file application systems.
The monitoring is one of the greatest features in Process Orchestration because it is user-friendly and easy for somebody who is not experienced. The messages are clear and they can learn how to use the monitoring by themselves.
What needs improvement?
Improvements are needed with respect to being able to handle a very large volume of data.
The responsiveness of technical support needs to be improved.
The pricing can be improved.
For how long have I used the solution?
I have about 13 years of experience with SAP Process Orchestration.
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How are customer service and support?
Sometimes, if there is a system-related issue where I have to contact SAP and raise an incident, it takes a couple of days to resolve the issue. It is a crazy amount of time spent waiting because all of the end-users are on hold to complete their business, and the problem is stopping them.
In terms of technical expertise, my experience with support has been really good. The timeframe is too long, but their technical competence is high.
What's my experience with pricing, setup cost, and licensing?
The cost of SAP products is quite high but the quality is really good.
What other advice do I have?
SAP Process Orchestration is something that I recommend because it is a very high-quality product. If the support were faster then it would be even better.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Updated: May 2025
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Thank you for sharing your view and experience on Process Orchestration.