SAP Cloud Platform Reviews

We primarily use the solution for ERP purposes. We cover finance, research and development, program management, and HR.

At the moment the most valuable aspects of the solution are the project management and finance features. 

The CPS is very good.

It's suitable for various sizes of companies. I have used it with big companies and with small ones as well. 

The BI design is simple compared to other SAP products.

For our organization, the price is the main downside. They should work to reduce the cost. This specifically affects small companies who would like to use it.

The solution should work to simplify its offering to make it more consumable for users, especially new users.

The solution requires more flexibility overall.

I understand that in the future, they will be offering open source ERP, which will be quite useful.

I have been using SAP for 25 years now.

The stability is quite good. There are always bugs and issues to resolve, but in terms of impacting the business, I haven't noticed much.

We have about 300 people using the solution currently. Starting from where we did, at 100 users, all the way up to 300 users, we haven't scaled much. If a company scales up to 5,000 I don't know what will happen. We haven't tried to make that jump.

The BI design is used every day. The cloud platform is used for the special developments we have, so we use it often as well.

We've been in touch with technical support. They are pretty good. I'd rate them 3.5 out of five. They aren't perfect, and could be improved, but overall they are okay.

We have previously used different solutions. We've used Microsoft products where they create more capabilities more frequently, and we've used Google's platform. Google is similar to SAP in that it's more scalable and easy to consume. We've also used Oracle, which is very similar.

In comparison to other SAP offerings, the solution is quite simple. There is no technical installation so you just consume it readily. However, the business configuration can take up to a year depending on a company's complexity. In our case, it took seven months.

In terms of maintenance, the work is done by SAP, so it's a real low-maintenance solution for clients. For the responsibilities that the customer has to perform on their side, however, they might need one person. 

There were many teams involved in the implementation, including program management services and SAP partners. We didn't completely handle the installation ourselves.

We're SAP customers.

We're using the latest version of the solution.

I'd advise other companies to do an assessment with their internal employees or internal functional heads before jumping into any solution. It shouldn't be just one person doing the assessment. They should all do it together and select the product collectively.

I'd rate the solution eight out of ten.

The primary use is to provide the product for use to our clients.  

We do not have enough experience with the wider range of this product to evaluate this at this time. There is too much we have yet to explore.  

Because we have been mostly testing the product and still have limited production implementation experience with it over the past six months, we have not been so heavily involved with Cloud Platform Integration because we mostly continue to use other solutions for current business projects. For that reason, we may not have a complete view of the product as to what needs to be included or improved. However, I am aware that one area that needs to be improved still is business tools integration. Another is the area of product data inserts.  

It is a young product and we have been exploring it for the past six months.  

I feel that the technical support is really good. For example, I experienced one situation with the Cloud Platform Integration where the production system went down completely. It was a critical situation for the business and they were losing financial transactions. I registered a support ticket to SAP immediately when I knew of the problem, and SAP restored their system very quickly. They were done within one or two hours, they had fixed that critical issue, and they had the client up and running again.  

Their reaction to the critical issue is typical of SAP support. When they know it is a critical situation, they are able to focus on the issues and get them resolved quickly. It was two years ago when I faced that situation and obviously it was for a client using a different SAP product. But I expect that SAP technical support is as good as it was two years ago or better. In the Cloud environment, where they are really focusing now, there should technically almost never be an issue of this sort. According to the market trend, we are all moving into the cloud environment and in order to do that most of the businesses are using cloud integration platforms.  

Because SAP is really focusing on the Cloud, they are enhancing the product offerings, they have a good technical staff and technical capabilities. They will continue to work to support the products. In that way, I feel the support for their products will remain quite reliable.  

We used and continue to use this and other products in this category. Before this Cloud Platform, there was another Cloud from Dell called Boomi. I worked with that product for a while — long enough to gain experience. Over the past two years, while waiting for the SAP product to be released, I worked mostly with HANA Cloud Integration which had a lot of the necessary features available already. Later I saw Cloud Platform Integration from SAP would become available. Because I have been working with SAP products for many years, I expected that this would be a better product for me and that I would really like it just because it is from SAP.  

Because the Cloud Platform Integration product has enough of the necessary business features available, I hope now that it will be used more widely and that it will really start growing in the market in the very near future. If it will do more functionally and sell to more users, the company will have more interest to develop it further and focus on it.  

I'm not sure about the exact pricing because I do not really deal with pricing information directly. But it is my understanding and my experience that SAP's pricing is usually high compared to the competition. But this is also justified because they hold their products and services to quite high standards. If clients want quality, the pricing is always costly.  

It is not really a competing product, but I have been using S/4 by HANA AIF (Application Integration Framework) for eight months or nine months. Mostly, I am dealing with a certain product integration process registration on HANA Cloud. I will be using Cloud Platform Integration along S/4 by HANA on the AIF Cloud. Not the pure S/4HANA, but only get into the AIF, Application Integration Framework.  

The SAP Cloud Platform Integration is a really good pathway to integrate with the cloud. SAP started with the HANA Cloud Integration and then they changed that and now call it is Cloud Platform Integration. It is doing really well with its presence in the market.  

But they are really still developing this product. It does not really have 100% of the necessary features available to properly service business clients. Even without that, the product seems to be competitive and is helping people a lot according to the market response.  

SAP has improved their cloud offerings a lot in the last two years, but I am only using this infrequently because I'm still in the process of discovery and integration. I use HANA Cloud Integration. Now I'm just starting to look into the Cloud Platform Integration because I am focused on the same integration area.  

SAP is quite a good company with good quality products. I am confident this product is really good for the customers' business in order to integrate their businesses in the Cloud environment. I recommend this product to anyone. This is a good Cloud platform and I already recommended it for many of my colleagues or customers who want to use integration in their businesses. SAP Cloud is a good product and the company has good business practices as well.  

On a scale of one to ten where one is the worst and ten is the best, I can give the SAP Cloud Platform product eight-out-of-ten. It may really be a seven right now compared to other more mature products. I'm not very sure about this.  

I am not rating it higher because we still need to gain more experience with the product before we know more exactly where it stands. When I am sure I know the features better, I might give it nine or even a ten.  

But for a ten, they will have to make a lot of improvements. For example, a month ago we had a knowledge-sharing opportunity with SAP for my whole company about the Cloud Platform Integration. We got training from SAP about the platform and at the time we discussed possible improvements for the product. I think still they have a considerable number of things that need to be improved from the product side. But for sure they are going the extra mile to help educate users about the products and I am confident in SAP and I recommend SAP products.  

The most valuable features of SAP Cloud Platform are security integration and scalability.

The solution’s pricing could be improved.

I have been using SAP Cloud Platform for 14 to 15 years.

SAP Cloud Platform is a stable solution.

SAP Cloud Platform is a scalable solution.

The solution’s technical support is satisfactory.

Positive

I have previously used NetSuite. I find SAP Cloud Platform better than NetSuite. SAP Cloud Platform has all the business processes well defined and well mapped, ready to deploy solutions, whereas NetSuite does not have that. NetSuite has its limitations when it comes to scaling. You can scale with SAP Cloud Platform.

As your business grows, you can start with the public cloud and then move into the private cloud. You can start with B1 and then go to Business ByDesign. Later, you can go to the public cloud and move from public to private. If you have NetSuite and you're growing your business, there's no option but to switch to ERP.

The solution’s initial setup is easy.

The solution’s deployment time depends on the business you will implement it for. The deployment takes much less time in the service sector, whereas it takes more time in manufacturing.

The solution generally gives a 20% to 30% return on investment by improving the business processes.

SAP Cloud Platform is an expensive solution.

SAP Cloud Platform is difficult to maintain if you do too much customization. The solution is easy to maintain if it's a standard business process.

The solution can integrate with multiple software, like Concur, an expense management tool. APIs are readily available, and the solution can integrate with multiple banks and tax authorities. The integration of SAP Cloud Platform is quite strong with market solutions like Vertex and Vistex.

Run time data is stored and recalled using the solution's in-memory database technology. It does not need to go into different tables every time to pull the data. Instead of storing the data vertically, it is now stored horizontally, which makes it easy.

Overall, I rate the solution an eight out of ten.

We use the product for process integration, data integration, etc.

The product provides native integration to enterprise resource planning software. It becomes easier for customers to leverage the product instead of developing or writing integration from the beginning.

The product needs improvement for serverless native integrations. They should opt for serverless features as all the customers worldwide choose cloud-based products.

We have been using SAP Cloud Platform Integration for 20 years.

The product is very stable. I rate its stability a ten out of ten.

We have enterprise businesses as our customers for SAP Cloud Platform Integration. The product is highly scalable. I rate its scalability a nine out of ten.

The initial setup is simple enough. I rate the process an eight or nine out of ten.

SAP Cloud Platform Integration is an expensive product. I rate its pricing an eight out of ten.

I recommend SAP Cloud Platform Integration to others and rate it a seven out of ten.

SAP Cloud platform is primarily used as an overall cloud solution for enterprise.

SAP Cloud Platform's most valuable features are its exhaustiveness, scalability with minimum maintenance, and functionality.

The addition of more industry use cases would be an improvement. SAP could also try to make it more open-source, which would encourage community growth among developers, product owners, and the support team.

I've been working with SAP Cloud Platform for over three years.

SAP Cloud Platform is stable.

SAP's technical support sometimes takes longer to respond.

Neutral

The initial setup was pretty easy.

SAP Cloud Platform offers a good ROI for large enterprises.

SAP offers yearly, subscription-based, and pay-as-you-use licensing.

I'd give SAP Cloud Platform a rating of eight out of ten.

The use case of this product varies according to the customer's needs, but we generally implement it when a customer is looking for a complete SaaS-based model without the need for infrastructure. It saves them from having to take care of any facilities including a data center, redundancy layers, and administration. We are resellers and I'm a service architect. 

The dashboard gives pretty good clarity of what's happening and what needs to be done.

SAP offers very little flexibility in its licensing structure. That said, most of our customers are okay with the price points and we have closed about 50 mid-sized customers with SAP Cloud Platform.

The solution is stable. 

This is an SaaS based model, so scalability is fine. 

The initial setup is straightforward. In terms of maintenance, we operate on a model of shared services so there is no set number of people involved. It changes depending on the need. 

Licensing costs are reasonable and based on the space you're purchasing. There is an annual license fee. 

There are several companies with products in this area and each one has its own unique structure and features, so it's difficult to compare them. It's a matter of choosing the one best suited to your needs.

I rate this solution eight out of 10. 

We primarily use Cloud Platform for marketing and promotions campaigns, AI, and database integration.

I'd like to see more local integration.

I've been using SAP Cloud Platform for two years.

Cloud Platform's stability is great.

SAP technical support is excellent.

We have a yearly license.

I rate SAP Cloud Platform nine out of 10. 

I run all of my servers on SAP at the moment. We have our development, our quality, and also our production sites on it.

We actually upgraded this solution in December 2020, so we're using the most current version. We're looking forward to incorporating SAP analytics within our company.

The ability to expand it whenever required has been great — it's very simple. The performance is good as well. We haven't experienced any issues yet. 

I have been using SAP Cloud Platform for four years. 

The cost when it comes to monitoring can be difficult. We have to be very, very careful and aware of any changes so the price won't go up too much.

Overall, on a scale from one to ten, I would give this solution a rating of eight.