Senior Consultant at a computer software company with 10,001+ employees
Vendor
Good reporting and analysis, integrates well with other tools, and has good technical support
Pros and Cons
  • "The most valuable feature is integration."
  • "In the next release, I would like to see improvements with the price and the licensing."

What is our primary use case?

The primary use case of this solution is basically for reporting and analysis. We publish our internal data for our clients and also for our management team.

What is most valuable?

The most valuable feature is integration. The integration with multiple other tools and our data allows us to perform analytics and our reporting requirements.

What needs improvement?

One thing that can be improved is the way the license is set up. If it could be defined by specific types of users then it would be better. For example, if it could be divided into three different sections, one for management who don't require the analytic work, it could be more for viewing. Another could be for the design department, which would require more specific tools, and finally, developers for the architecture. Different types of licenses would be very good. 

In the next release, I would like to see improvements with the price and the licensing. We are struggling with our vendors to find out who did the tool implementation.

For how long have I used the solution?

I have been using this solution for eight months.

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What do I think about the stability of the solution?

The solution is stable. We have experienced some issues but that was a problem with our internet, causing the server to go down, and it had nothing to do with the product.

What do I think about the scalability of the solution?

We have no issues with the scalability of this solution.

We have 100 users.

How are customer service and support?

I would rate my experience with technical support a four out of five.

How was the initial setup?

The initial setup was not easy, nor would I say that it was difficult to execute. 

What other advice do I have?

I have yet to explore all of the features.

I would suggest completing a POC before purchasing this solution, or any other solution. Then, going ahead with it once the requirements have been satisfied.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Project Manager at a consultancy with 11-50 employees
Consultant
Good data synchronization and easy to set up, but the interface and technical support need improvement
Pros and Cons
  • "The most valuable feature is the data synchronization, or the push and pull of the data."
  • "Usability is a challenge most of the time and not being able to get all of the information."

What is our primary use case?

We provide services and implement solutions for our clients.

We integrate solutions and have experience with many different interfaces with possibilities to integrate. The primary use case of this solution is to integrate data.

What is most valuable?

The most valuable feature is the data synchronization, or the push and pull of the data.

What needs improvement?

The functionality of the interface can be difficult. Usability is a challenge most of the time and not being able to get all of the information.

Security, authentification, and logs need to be improved.

In the next release, I would like to see better navigation, better usability, clearness, and better integration with new technologies.

For how long have I used the solution?

I have been working with this solution for five to six years.

What do I think about the stability of the solution?

The solution is stable, but it depends on the customer's needs and experience.

What do I think about the scalability of the solution?

It can be difficult and we have the experience, but sometimes you start and realize that there may be some gaps making it difficult to handle.

How are customer service and technical support?

We have contacted technical support, but usually, the response time is not optimal. They are average. When the integration is at the end processes and you need support quickly, you won't hear from them for a few days. This is not helpful.

Which solution did I use previously and why did I switch?

Previously, we were using Microsoft iOS. When using 3D, Microsoft is an easier tool to use. iOS is a complex tool to understand. Also, Microsoft support is better.

How was the initial setup?

The initial setup is straightforward.

It can take four to five days to deploy this solution.

What other advice do I have?

The decision is with the customer and what they want. We have had bad experiences or negative ones in performance and with the functionality.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
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April 2024
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Gerente regional de tecnología at a manufacturing company with 501-1,000 employees
Real User
A scalable solution with great performance
Pros and Cons
  • "The ability to expand it whenever required has been great — it's very simple."

    What is our primary use case?

    I run all of my servers on SAP at the moment. We have our development, our quality, and also our production sites on it.

    We actually upgraded this solution in December 2020, so we're using the most current version. We're looking forward to incorporating SAP analytics within our company.

    What is most valuable?

    The ability to expand it whenever required has been great — it's very simple. The performance is good as well. We haven't experienced any issues yet. 

    For how long have I used the solution?

    I have been using SAP Cloud Platform for four years. 

    What's my experience with pricing, setup cost, and licensing?

    The cost when it comes to monitoring can be difficult. We have to be very, very careful and aware of any changes so the price won't go up too much.

    What other advice do I have?

    Overall, on a scale from one to ten, I would give this solution a rating of eight. 

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Divisional Manager at a retailer with 10,001+ employees
    Real User
    A strong cloud platform that's scalable and offers good support
    Pros and Cons
    • "SAP has provided very good support."
    • "We need to connect our ERP solution via the VPN. We need to make sure our ERP solutions aren't exposed to the outside world. Our teams really struggle with this."

    What is our primary use case?

    We primarily use the solution for mobility purposes.

    What is most valuable?

    The cloud is the most valuable aspect of the solution. It's the future of IT. 

    SAP has provided very good support.

    The solution is very scalable.

    What needs improvement?

    We need to connect our ERP solution via the VPN. We need to make sure our ERP solutions aren't exposed to the outside world. Our teams really struggle with this.

    For how long have I used the solution?

    We've been using the solution for a year. We're a leading subscriber of it.

    What do I think about the stability of the solution?

    We haven't had any issues so far in relation to stability. However, we're still working to deploy the solution.

    What do I think about the scalability of the solution?

    I'm not sure how scalable the solution is. We're not yet fully deployed, so we haven't yet devised a scaling strategy that our application hardware will work on.

    How are customer service and technical support?

    We've been in contact with technical support. We find them very good. We use their ticketing mechanism which is quite effective. They provide good response times.

    How was the initial setup?

    The initial setup is complex. Right now, SAP does offer the best kind of solution on the market. 

    There is some sort of SMS needed to authorize the code. However, the VPN connectivity isn't there because some of the solution is on the public cloud.

    I'm not quite sure how long deployment takes. It depends on the environment and the requirements of the business. It's different from deployment to deployment. However, we're not fully deployed just yet.

    What other advice do I have?

    Our data center is on SAP's cloud platform. SAP is our cloud.

    I'd recommend the solution. The future is in cloud platforms. Other companies should start using it if they aren't already.

    The enterprise portal's end of life is 2024. However, the solution's extending into HANA Cloud Technology.

    I'd rate the solution eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    PeerSpot user
    IT operations Manager at a manufacturing company
    Real User
    Improved our speed to bring our mobile applications into productive use in a cost-effective way
    Pros and Cons
    • "To be able to define multiple sub accounts in order to accommodate and separate development, test, and productive environments."
    • "Improved our speed to bring our mobile applications into productive use in a cost-effective way."
    • "The product could be improved for consistent user interfaces."

    What is our primary use case?

    Our primary use is for the cloud platform identity authentication, whereas this serves as a proxy between Azure AD and our SAP cloud applications.

    How has it helped my organization?

    It has improved our speed to bring our mobile applications into productive use in a cost-effective way. The deployment of the Fiori Cloud Edition eliminated the use of an on-premise infrastructure, for example, to provide an SAP Gateway installation.

    What is most valuable?

    To be able to define multiple sub accounts in order to accommodate and separate development, test, and productive environments.

    What needs improvement?

    The product could be improved for consistent user interfaces. Although it is one platform, the user interface logic (e.g., where buttons are defined on the screen) differs from service to service.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Integration Architect
    Real User
    Good integration flows and scalability
    Pros and Cons
    • "The integration flows are the most valuable feature of this solution."
    • "I would like for it to have integration to GitHub."

    What is our primary use case?

    We use hybrid-cloud, on-prem, and cloud models of this solution. The primary use case of this solution is for our customer's. We integrate it for them. 

    What is most valuable?

    The integration flows are the most valuable feature of this solution. 

    What needs improvement?

    The source controller needs improvement. There are some disadvantages to it. Versioning also needs improvement. 

    I would like for it to have integration to GitHub. 

    For how long have I used the solution?

    I have been using this solution for the past three years.

    What do I think about the stability of the solution?

    It is stable. We haven't had any big issues. 

    What do I think about the scalability of the solution?

    It is scalable. The number of staff members we will need for a deployment will vary on the project. We need one for a smaller project. 

    How are customer service and technical support?

    We have never needed to contact their technical support. 

    How was the initial setup?

    The initial setup is straightforward. The time it takes to deploy will depend on the requirements. It takes around a couple of days. 

    What other advice do I have?

    My advice to someone considering this solution would be to check the standard capabilities and leverage existing standard features. 

    I would rate it an eight out of ten. Not a ten because it is missing features. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free SAP Cloud Platform Report and get advice and tips from experienced pros sharing their opinions.
    Updated: April 2024
    Buyer's Guide
    Download our free SAP Cloud Platform Report and get advice and tips from experienced pros sharing their opinions.