PeerSpot user
Business Applications Manager at a comms service provider with 51-200 employees
Vendor
We purchased QuickBase because we needed process management - and it's allowing us to enforce process.

How has it helped my organization?

We purchased QuickBase because we needed process management - and it's allowing us to enforce process.  We have been able to create apps that are specific to our business processes, and have helped to ensure that things don't fall thru the cracks.

What needs improvement?

THe way forms are built and displayed could really be improved; it would be fantastic if the forms could be built with a WYSIWYG editor.  The mobile experience needs serious work, but that is underway and looks very promising.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Strategic Projects Coordinator at a energy/utilities company with 51-200 employees
Vendor
Features such as automated emails, workflows/business logic, and custom dashboards ensure access to real-time information, but the mobile app needs improvement.

Valuable Features:

We have found from using Intuit QuickBase that it allows for very custom, time-consuming business processes to be transformed into a simple "app" or database without any coding. The platform is a perfect alternative to Microsoft Access or Excel. The interface truly ensures adoption by all users (especially non-tech savvy individuals). QuickBase features such as automated emails, workflows/business logic, and custom dashboards with reporting ensure my users always have real-time information. Using QuickBase apps that support hundreds of users and core business processes, many which are custom to the industry or organization, replaces the need for ERP functionality. 

Improvements to My Organization:

QuickBase has created a level of efficiency within the company that has not only reduced time on task, but has also increased accuracy. The solution has provided us with a tool to track and move information effortlessly, allowing us to eliminate our dependence on spreadsheets for tracking of time and expense reports. QuickBase has become a centralized point for all employees in the company. No longer are employees wasting valuable time searching for the most current template to complete their daily reporting. Another efficiency noted by implementing the system was the massive reduction in the number of emails with attached process documents sent back and forth between individuals and the many project and task status update emails.

Room for Improvement:

Improve mobile app and increase branding/white-labeling.

Use of Solution:

Over 2 years

Deployment Issues:

No, deployment and training was very simple due to the simple to understand interface.

Customer Service:

5 star - always helpful and quick to respond

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
QuickBase
April 2024
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PeerSpot user
Business Analyst at a comms service provider with 501-1,000 employees
Vendor
We built open positions tracker, employee rosters, deployment trackers, etc., but it needs a multi-select drop-down, more flexible and adjustable UI.

What is most valuable?

QuickBase is a wonderful PaaS platform that offers ease in building small- and medium- sized projects/automation. It was very instrumental in meeting Accenture’s base requirements for automation at a low cost, easy-to-use, easily configured, customizable and flexible relational database. Highly reliable platform (multi-data center). Easily integrates with any system.

Best part is its multi-domain potential.

How has it helped my organization?

Integration of the solution with other enterprise solutions was very effective. We built open positions tracker, employee rosters, deployment trackers, etc. using this platform and were able to add inefficiencies in the overall process.

What needs improvement?

The product needs improvement on the performance side especially when the data tends to grow more than 2000 records in a table.

It's high time for them to build a multi-select drop down, more flexible and adjustable UI with support for more colors, schemes and themes.

For how long have I used the solution?

1.5 Years

What was my experience with deployment of the solution?

Deployment is a bit slow especially when enhancements have to be deployed because configuration changes needs to be deployed 1 by 1 on the production environment. Need a more efficient solution there.

What do I think about the stability of the solution?

No issues

What do I think about the scalability of the solution?

No Issues encountered with scalability, that's in fact a strong area.

How are customer service and technical support?

Customer Service:

7/10

Technical Support:

10/10

Which solution did I use previously and why did I switch?

Yes, Time to Market was a major factor as we as the self-service feature.

How was the initial setup?

Our first solution was a complex one but we got all the support/consulting from the vendor to ensure we were set for success

What about the implementation team?

In House with consulting from a vendor. Vendor's level of expertise was 8/10.

What was our ROI?

Productivity Improvements

What's my experience with pricing, setup cost, and licensing?

The product is fairly priced

What other advice do I have?

The solution has a lot to offer from Workflow, Notifications, Dashboards, Reporting and Charts, User Permissions, Form rules and formulas, customizations using jQuery, JS, HTML, PHP, XML API's etc

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
System Specialist at a construction company with 51-200 employees
Vendor
We're able to create relational database tables and end users can make their own applications without any coding, but the API should be in JSON, not XML.

What is most valuable?

The features that are most valuable are the ones that allow me, as a developer, to create business applications rapidly. Quickbase has some amazing built in tools that allow users to get ideas up and running very quickly. Personally, I really enjoy the ease of creating relational database tables, Quickbase does this so effortlessly anyone can do it. The roles and permission features are also very valuable.

How has it helped my organization?

Quickbase allows us to conceptualize an idea and deploy it very quickly to users. It even has the ability to let end users make their own applications without any coding.

What needs improvement?

The API uses XML. I would like to see them update the system to include are more popular format like JSON. The mobile version of the applications could also be improved.

For how long have I used the solution?

3 Years

What was my experience with deployment of the solution?

The only issues with deployment seem to be the extra time involved in setting up roles and permissions for tables fields and reports. By default a new field allows modify to everyone. It is quite tedious adjusting these for every new field. It would be nice if the field level access control had a feature that could make all a certain privilege at once.

What do I think about the stability of the solution?

A few times, the system has seen a "traffic jam" and very rarely does it go down, but it has had some hiccups this year with our systems being down a whole afternoon.

What do I think about the scalability of the solution?

No, Quickbase scales nicely as long as the developer builds with scalability in mind.

How are customer service and technical support?

Customer Service:

Intuit seems to try to create a lot of content for new users to get up and running like webinars. I have never had to use it, but I think their support is just fine.

Technical Support:

Intuit seems to try to create a lot of content for new users to get up and running like webinars. I have never had to use it, but I think their support is just fine.

Which solution did I use previously and why did I switch?

Many different solutions to suit many different business processes. We switched because it is a lot easier and cheaper to run one system instead of multiples.

How was the initial setup?

Yes, it was a straightforward setup. Simply signup, login and start creating. Intuit offers a trial subscription so you can easily give it a try.

What about the implementation team?

The system was integrated in house, migrating all data over from previous systems. The import process is easy and makes migration a breeze.

What was our ROI?

The ROI we see is mostly through time saved from users using multiple applications, sometimes cumbersome for what the application demands.

What's my experience with pricing, setup cost, and licensing?

The pricing is affordable and comparable to other platforms that have less features and the credibility of Intuit behind it.

Which other solutions did I evaluate?

We looked at a variety of options and tried a selection of software to suit our needs. We even went the route of developing custom business applications that were costly to maintain to achieve our goals.

What other advice do I have?

Excellent product with a great team developing it. Speaking with some development team members at a conference, Quickbase is really moving forward with new developments.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
AVP - Business Process Manager at a financial services firm with 501-1,000 employees
Vendor
Easy to use product

Valuable Features:

Project Management tools and tracking

Room for Improvement:

Organizations, and time management for projects.

Use of Solution:

3 years

Deployment Issues:

No technical issues.

Stability Issues:

No issues with stability.

Scalability Issues:

No issues with scalability.

Implementation Team:

In-house

Other Advice:

Great, easy to use product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
QuickBase Consulting at a tech consulting company with 501-1,000 employees
Consultant
Pushes all of our leads that convert to customers through the process workflow in order to get their product installed in a timely manner.

Valuable Features:

Reporting and Charts

Improvements to My Organization:

QuickBase pushes all of our leads that convert to customers through the process workflow in order to get their product installed in a timely manner.

Room for Improvement:

I would like to see more customization within the forms. 

I would like to see the ability to import data from other sources in order to have better reporting without having to buy Tableau or another solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Engineer at a construction company with 51-200 employees
Vendor
Very helpful for obtaining/providing multiple types of information throughout a company and/or to clients.

What is most valuable?

The customization and complete set of tools.

How has it helped my organization?

It provides a standard place for information retention without individual excel files for each person in our firm.

For how long have I used the solution?

A year and a half

What was my experience with deployment of the solution?

We didn't know our workflow well enough to implement at first.

Which solution did I use previously and why did I switch?

Yes. It was a DOS-based database system that was only available on ONE computer in our home office, and it could NOT be accessed via the web.

How was the initial setup?

Some things were straightforward. Some were complex. We did not have enough time because of ongoing projects to devote to the development/setup.

What about the implementation team?

In-house.

Which other solutions did I evaluate?

Yes. Multiple ones.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Senior Director Contents Integration at a integrator with 201-500 employees
Real User
Process/Apps/Components Can Be Dynamically Operated By An End User.

What is most valuable?

The selecting process/apps/components which can be dynamically operated by an end user.

What needs improvement?

I could not yet verify the existence/capability of the feature, such as how to help a non-IT based user to configure the ERP operating environment on a complex cross-functional process. This seems to be done by support from a citizen expert, but I assume that there might be a sort of standard consulting framework so every citizen expert might be able to follow and comply with consulting/implementation quality standards.

For how long have I used the solution?

Only two months for bench-marking.

What do I think about the stability of the solution?

Not available yet.

What do I think about the scalability of the solution?

I could not yet verify the existence/capability of the feature, such as how to help a non-IT based user to configure the ERP operating environment on a complex cross-functional process.

How are customer service and technical support?

Not available at this moment.

Which solution did I use previously and why did I switch?

I have used local ERP, SCM, MES, and Logistics application systems. But all are customized by an end user requirement and hard to consider providing standard/best practices, just function-oriented, and little have capability to suggest a roadmap.

How was the initial setup?

Quite straightforward, but hard to proceed with further configuration for the holistic view of an operation.

What's my experience with pricing, setup cost, and licensing?

No concern.

Which other solutions did I evaluate?

Experience local best ERP/SCM/MES/Logistics package, but it is hard to position as cloud SaaS.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free QuickBase Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free QuickBase Report and get advice and tips from experienced pros sharing their opinions.