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Senior Network Engineer at a tech services company with 51-200 employees
Real User
Easy to launch, scalable, and stable
Pros and Cons
  • "The most valuable feature is that you can launch it in a very short time. You don't have to wait for the hardware to arrive and get it staged and installed. From that perspective, it is easy to launch. It is also scalable."
  • "It would be good if the common features work consistently in physical and virtual environments. There was an integration issue in the virtual deployment where it didn't report the interface counters, and we had to upgrade to the latest version, whereas the same thing has been working in the physical deployment for ages now. It seems that it was because of Azure. We were using VMware before, and we didn't have any such issues. We do see such small issues where we expect things to work, but they don't because of some incompatibilities. There also seems to be a limitation on how to do high availability in a virtualized environment. All features should be consistently available in physical and virtual environments. It is not always easy to integrate Palo Alto in the network management system. We would like to be able to compare two network management systems. They can maybe allow monitoring an interface through the GUI to create a reference or do a baseline check about whether your network monitoring system is actually giving you the correct traffic figures. You need traffic figures to be able to recognize the trends and plan the capacity."

What is our primary use case?

We mostly use it for threat protection. Currently, I'm working on virtual solutions, and it is deployed on the cloud. We have three people who work with this solution.

I have previously worked on the shared firewall as well as dedicated firewall solutions, where we deployed it on-premises as well as on the cloud. 

What is most valuable?

The most valuable feature is that you can launch it in a very short time. You don't have to wait for the hardware to arrive and get it staged and installed. From that perspective, it is easy to launch. It is also scalable.

What needs improvement?

It would be good if the common features work consistently in physical and virtual environments. There was an integration issue in the virtual deployment where it didn't report the interface counters, and we had to upgrade to the latest version, whereas the same thing has been working in the physical deployment for ages now. It seems that it was because of Azure. We were using VMware before, and we didn't have any such issues. We do see such small issues where we expect things to work, but they don't because of some incompatibilities. 

There also seems to be a limitation on how to do high availability in a virtualized environment. All features should be consistently available in physical and virtual environments. 

It is not always easy to integrate Palo Alto in the network management system. We would like to be able to compare two network management systems. They can maybe allow monitoring an interface through the GUI to create a reference or do a baseline check about whether your network monitoring system is actually giving you the correct traffic figures. You need traffic figures to be able to recognize the trends and plan the capacity.

For how long have I used the solution?

I have been using Palo Alto Networks VM-Series since 2016. 

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What do I think about the stability of the solution?

I didn't see any issues with its stability. 

What do I think about the scalability of the solution?

It is scalable.

How are customer service and support?

I found them quite good.

How was the initial setup?

I found the initial setup okay. I have been using firewalls since 2014, so it is hard for me to say whether it is easy to install or not.

What other advice do I have?

I would advise getting very well prepared by defining the scope and testing it in advance. Make sure that you understand the performance implications and that the core features are supported on the VM, and they are tested before the implementation or migration.

I would rate Palo Alto Networks VM-Series a nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1286028 - PeerSpot reviewer
Security Operations Specialist at a logistics company with 201-500 employees
Real User
A stable, scalable solution that meets our requirements
Pros and Cons
  • "The feature that I have found the most useful is that it meets all our requirements technically."
  • "Its web interface is a bit outdated, and it needs to be updated. They can also improve the NAT functionality. We have had issues with the NAT setup."

What is our primary use case?

We use it for all next-gen firewall features such as ACLS, application monitoring, security, virtual networking, etc.

What is most valuable?

The feature that I have found the most useful is that it meets all our requirements technically. 

What needs improvement?

Its web interface is a bit outdated, and it needs to be updated. 

They can also improve the NAT functionality. We have had issues with the NAT setup.

For how long have I used the solution?

I have been using this solution for the last five years. 

What do I think about the stability of the solution?

It has good stability. We haven't had any issues, and it has never been down. 

What do I think about the scalability of the solution?

It is scalable. It has handled the network very well with our growth in the last five years. 

How are customer service and technical support?

I haven't directly contacted them, but based on what I have heard from our network team, they are pretty quick at getting back to us. 

How was the initial setup?

It was complex. We used a lot of professional service hours. 

What about the implementation team?

We had an in-house team as well as a consultant. 

What other advice do I have?

I would definitely recommend this solution. It comes under the top industry leaders and is comparable to other top products in this category. 

I would rate Palo Alto Networks VM-Series a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Palo Alto Networks VM-Series
April 2025
Learn what your peers think about Palo Alto Networks VM-Series. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,686 professionals have used our research since 2012.
Director7d48 - PeerSpot reviewer
Director at a financial services firm with 1,001-5,000 employees
Real User
It allows us to see all our traffic to properly secure it
Pros and Cons
  • "It allows us to see all our traffic to properly secure it and only allow what is needed through the firewall."
  • "AWS doesn't integrate well with third-party firewalls."

What is our primary use case?

We use it to secure all traffic leaving and entering AWS.

How has it helped my organization?

It allows us to see all our traffic to properly secure it and only allow what is needed through the firewall.

What is most valuable?

  • Full content inspection
  • Visibility into the traffic in AWS.

What needs improvement?

There is work to be done on the integration side, as AWS doesn't integrate well with third-party firewalls.

I would like to see AWS have more integration with Palo Alto from a routing standpoint, so it could become a routing egress without having to redesigning it.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is very stable, and we are not putting stress on it.

What do I think about the scalability of the solution?

It is fairly scalable. We have a couple hundred servers already.

What other advice do I have?

They are the leading next-generation firewall. I would recommend deploying a next-generation firewall.

I am using the on-premise and AWS version. They are exactly the same.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Solution sales at a tech services company with 11-50 employees
Real User
Top 20
An enterprise solution that needs to improve order process
Pros and Cons
  • "The tool's cloud version makes application migration easy."
  • "Palo Alto Networks VM-Series needs to improve its order process."

What is most valuable?

The tool's cloud version makes application migration easy. 

What needs improvement?

Palo Alto Networks VM-Series needs to improve its order process. 

For how long have I used the solution?

I have been working with the solution for two years. 

What do I think about the stability of the solution?

I rate the solution's stability a nine out of ten. 

What do I think about the scalability of the solution?

I rate the product's scalability a nine out of ten. 

How was the initial setup?

Palo Alto Networks VM-Series' deployment is not difficult. 

What's my experience with pricing, setup cost, and licensing?

The solution is expensive. I rate its pricing a three out of ten. 

What other advice do I have?

Palo Alto Networks VM-Series is an enterprise product because it is costly. I rate it an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user1386156 - PeerSpot reviewer
Technology Specialist at Accretive Technologies Pvt Ltd
Real User
Great templates and very stable but needs more documentation
Pros and Cons
  • "In Palo Alto the most important feature is the App-ID."
  • "The solution needs to have more easily searchable details or documentation about it online, so it's easier to Google if you have queries."

What is our primary use case?

We primarily use the solution for IT. I am from the Palo Alto Partner end, so I am not using it deliberately. I usually deploy to clients in various industries, including the payment gateway industry. 

What is most valuable?

In Palo Alto the most important feature is the App-ID. It's the biggest selling point in my opinion.

Another important application feature is the Content-ID.

The solution offers great templates.

Overall, the solution has a lot of great features on offer.

What needs improvement?

Even when the solution locks away a virus, there seems to be a delay for four or five minutes. It should be as little as one. Right now, it's such a long delay. It can be frustrating for clients and I need to answer a lot of questions surrounding that.

The solution needs to have more easily searchable details or documentation about it online, so it's easier to Google if you have queries.

The solution requires more use cases.

For how long have I used the solution?

I've been on this Firewall for the last two years.

What do I think about the stability of the solution?

The stability is very good. There aren't bugs, glitches, or crashes. It's very reliable.

What do I think about the scalability of the solution?

Although I haven't personally tried to scale the solution, my understanding is that it's easy to do so. It's convenient for enterprises. It's my understanding it would scale especially well for enterprises.

How are customer service and technical support?

I've had to reach out to technical support many times. Sometimes, I find that it can take a while to reach support, or for them to get back to us. This is especially true on weekends and holidays. Other than that, it's been pretty good. We're pretty satisfied with the level of support we get.

Which solution did I use previously and why did I switch?

I only have experience with Palo Alto; I don't know much about other VM firewall solutions.

How was the initial setup?

The initial setup is not complex. It's quite straightforward. The deployment process is great. It only takes about five to ten minutes or so.

I handle the maintenance and troubleshoot any issues that arise. 

What about the implementation team?

I mostly figured out the deployment myself and used Google to assist when I had questions.

What's my experience with pricing, setup cost, and licensing?

I don't have any dealings with the accounting side of the solution. That's handled by someone else. I'm not sure what the cost is or if we pay monthly or yearly.

What other advice do I have?

We're partners with Palo Alto. We're using the latest version of the solution.

We have a VM-Series via Palo Alto and K2K and the hardware Series.

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1303821 - PeerSpot reviewer
Network Security Engineer at a tech vendor with 51-200 employees
Real User
Stable with good support, and the VMs have configurable hardware resources
Pros and Cons
  • "The VM series has an advantage over the physical version because we are able to change the sources that the machine has, such as the amount of available RAM."
  • "The implementation should be simplified."

What is our primary use case?

We are a solution provider and the Palo Alto VM-Series is one of the products that we implement for our customers. Our customers use this virtualized next-generation firewall as part of their security solution.

What is most valuable?

The VM series has an advantage over the physical version because we are able to change the sources that the machine has, such as the amount of available RAM. With a physical machine, you cannot the resources without adding something to the machine.

The management can be done from a single console window.

What needs improvement?

The implementation should be simplified.

For how long have I used the solution?

We have been using the Palo Alto Networks VM-Series for three years. 

What do I think about the stability of the solution?

This solution is stable.

What do I think about the scalability of the solution?

The VM-Series is a scalable product.

How are customer service and technical support?

The support is good.

How was the initial setup?

The implementation involves setting up policies.

What about the implementation team?

We deploy this product with our in-house team.

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Senior Security Consultant at Netsecurity.no
Consultant
Enhance security with robust DNS and threat prevention features
Pros and Cons
  • "The most valuable features are the DNS security and threat prevention capabilities."
  • "Perfection is unlikely as the dynamic nature of traffic and constant changes can result in occasional bugs despite regular updates."

What is our primary use case?

The use case varies. I use it as a gateway, and others use it for microsegmentation in the cloud. Additionally, some deploy it on-premises to protect specific environments. Most of the use cases are in cloud environments.

What is most valuable?

The most valuable features are the DNS security and threat prevention capabilities. The DNS security significantly enhances security through visibility and detection, allowing control over crucial traffic like DNS, which is often exploited by ransomware. Additionally, threat prevention and URL security are crucial licenses I recommend to customers, raising the security level substantially.

What needs improvement?

There are continuous developments with many new features coming every year. Although I receive feature requests from customers, I don't have any particular areas for improvement in mind right now.

For how long have I used the solution?

I have been working with Palo Alto Networks VM-Series for more than ten years.

What was my experience with deployment of the solution?

Setting up the VM-Series is usually very easy. The firewall can be deployed and set up within half an hour, though it depends on the complexity of the configuration.

What do I think about the stability of the solution?

In terms of stability, I would rate it eight out of ten. Perfection is unlikely as the dynamic nature of traffic and constant changes can result in occasional bugs despite regular updates. Perfection in stability remains challenging for any vendor.

What do I think about the scalability of the solution?

I rate the scalability of Palo Alto Networks VM-Series ten out of ten. It is easy to use with an excellent graphical user interface and extensive documentation, which contributes to its high scalability.

How are customer service and support?

I conduct most of the support myself and rate the overall support a nine out of ten. However, sometimes cases take longer to resolve, and there's always room for improvement, especially in terms of response time from higher support levels.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward and easy. The process involves registering and configuring the software, and with flex mode, it is easy to scale by purchasing additional credits for more CPU and RAM without needing new hardware.

What's my experience with pricing, setup cost, and licensing?

The pricing is more on the expensive side, but it is justified due to its functionality, reliability, and throughput, even with all features enabled. In comparison to FortiGate, Check Point, and Cisco, the performance does not degrade significantly. Although I rate the cost six out of ten, the features justify the higher expense.

What other advice do I have?

Overall, I rate Palo Alto Networks VM-Series an eight out of ten. While no product is perfect, I am satisfied with its performance and value.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Cyber security consultant at L&T Technology Services
Reseller
Top 20
Enhance cybersecurity for large enterprises using advanced threat management
Pros and Cons
  • "Overall, I give Palo Alto Networks VM-Series a rating of nine out of ten."

    What is our primary use case?

    Our primary use case involves working with TVS Group of companies in India, a large automobile manufacturer. We take care of their entire cybersecurity system. We implement Palo Alto Networks VM-Series firewalls along with third-party vendors and support them remotely for their day-to-day issues. We use these solutions to enhance cybersecurity and provide protection against various security threats.

    What is most valuable?

    The VM-Series firewalls are described as useful for security posture, offering next-generation features such as Unified Threat Management, app-centric capabilities, and threat intelligence. The firewalls use sandboxing and behavioral analysis to allow or quarantine new traffic. They help in identifying legitimate domains and instruct admins if approval is needed. This set of features is very helpful in daily tasks.

    What needs improvement?

    An improvement could be the integration of security intelligence with Palo Alto cloud via APIs. This would allow IOCs, domains, and hash values to be automatically entered, reducing manual entry. Integration with CSIRT across all use levels would make it easier for administrators to stay updated on the blocked entities without manual intervention.

    For how long have I used the solution?

    I have been working with Palo Alto Networks VM-Series firewalls for about four to five years.

    What do I think about the stability of the solution?

    Generally, the VM-Series firewalls are stable. I would rate the stability as eight out of ten.

    What do I think about the scalability of the solution?

    The solution is scalable and can easily handle an increase in the number of users.

    How are customer service and support?

    I have worked with Palo Alto technical support for over two years. They are responsive and provide high-quality assistance. Previously, I have raised tickets, and they were efficiently handled by the technical team. My experience has been positive overall.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial setup of the VM-Series firewalls is quite easy compared to traditional firewalls. It is manageable with fewer administrators required. On a scale of one to ten, I would rate the setup as nine for its ease of implementation.

    What about the implementation team?

    I am directly involved in the implementation of these firewalls. It typically takes around two to three hours to deploy the firewalls in a single environment.

    What other advice do I have?

    The solution is user-friendly and easy to manage within an environment. As a VM, it requires no physical space and can be managed with one or two admins. It's also 99.9% secure, according to cloud security standards. Overall, I give Palo Alto Networks VM-Series a rating of nine out of ten.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
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    Buyer's Guide
    Download our free Palo Alto Networks VM-Series Report and get advice and tips from experienced pros sharing their opinions.
    Updated: April 2025
    Buyer's Guide
    Download our free Palo Alto Networks VM-Series Report and get advice and tips from experienced pros sharing their opinions.