What is our primary use case?
The use case varies. I use it as a gateway, and others use it for microsegmentation in the cloud. Additionally, some deploy it on-premises to protect specific environments. Most of the use cases are in cloud environments.
What is most valuable?
The most valuable features are the DNS security and threat prevention capabilities. The DNS security significantly enhances security through visibility and detection, allowing control over crucial traffic like DNS, which is often exploited by ransomware. Additionally, threat prevention and URL security are crucial licenses I recommend to customers, raising the security level substantially.
What needs improvement?
There are continuous developments with many new features coming every year. Although I receive feature requests from customers, I don't have any particular areas for improvement in mind right now.
For how long have I used the solution?
I have been working with
Palo Alto Networks VM-Series for more than ten years.
What was my experience with deployment of the solution?
Setting up the VM-Series is usually very easy. The firewall can be deployed and set up within half an hour, though it depends on the complexity of the configuration.
What do I think about the stability of the solution?
In terms of stability, I would rate it eight out of ten. Perfection is unlikely as the dynamic nature of traffic and constant changes can result in occasional bugs despite regular updates. Perfection in stability remains challenging for any vendor.
What do I think about the scalability of the solution?
I rate the scalability of
Palo Alto Networks VM-Series ten out of ten. It is easy to use with an excellent graphical user interface and extensive documentation, which contributes to its high scalability.
How are customer service and support?
I conduct most of the support myself and rate the overall support a nine out of ten. However, sometimes cases take longer to resolve, and there's always room for improvement, especially in terms of response time from higher support levels.
How would you rate customer service and support?
How was the initial setup?
The initial setup is straightforward and easy. The process involves registering and configuring the software, and with flex mode, it is easy to scale by purchasing additional credits for more CPU and RAM without needing new hardware.
What's my experience with pricing, setup cost, and licensing?
The pricing is more on the expensive side, but it is justified due to its functionality, reliability, and throughput, even with all features enabled. In comparison to
FortiGate, Check Point, and Cisco, the performance does not degrade significantly. Although I rate the cost six out of ten, the features justify the higher expense.
What other advice do I have?
Overall, I rate Palo Alto Networks VM-Series an eight out of ten. While no product is perfect, I am satisfied with its performance and value.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer: partner