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Monica Gorasia - PeerSpot reviewer
Head Of Information Technology at a manufacturing company with 51-200 employees
Real User
Top 10
A stable solution that is complex to work with
Pros and Cons
  • "We use the product on our Azure network firewalls."
  • "Palo Alto Networks VM-Series is a complex product to work with."

What is our primary use case?

We use the product on our Azure network firewalls. 

What needs improvement?

Palo Alto Networks VM-Series is a complex product to work with. 

What do I think about the stability of the solution?

Palo Alto Networks VM-Series is stable. 

What do I think about the scalability of the solution?

I rate the solution's scalability a nine out of ten. We have 100 users for the product. 

Buyer's Guide
Palo Alto Networks VM-Series
August 2025
Learn what your peers think about Palo Alto Networks VM-Series. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
866,561 professionals have used our research since 2012.

How are customer service and support?

We encountered quality issues over support. 

How would you rate customer service and support?

Neutral

How was the initial setup?

The tool's deployment is simple. 

What's my experience with pricing, setup cost, and licensing?

Palo Alto Networks VM-Series is an expensive product but the best one in the market. 

What other advice do I have?

I rate the product a ten out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1881555 - PeerSpot reviewer
Infrastructure Architect at a tech services company with 51-200 employees
Real User
Top 20
An easy-to-maintain product that provides security and can be smoothly installed within a couple of hours
Pros and Cons
  • "Palo Alto Networks VM-Series is easy to maintain...From a security point of view, I find Palo Alto Networks VM-Series to be a better product compared to the other solutions in the market."
  • "There are some delays that I have observed when my company communicates with Palo Alto's support engineers."

What is our primary use case?

We use Palo Alto Networks VM-Series for our company's customers, especially those who use Azure Firewall to secure their environment but still want a third-party firewall from companies like Fortinet FortiGate and Palo Alto in their environment. Whenever our company's customers want to opt for a third-party firewall, we suggest firewall products from companies like Fortinet FortiGate and Palo Alto. There have been cases where our company's customer who already uses firewall products from Fortinet FortiGate and Palo Alto deployed on an on-premises model want to shift the same product to the cloud, going on the good experience they have had with the products. If our company's customers are not interested in purchasing a third-party firewall, my company suggests the cloud-native firewall provided by Azure, specifically for their landing zone environment.

What is most valuable?

Regarding Palo Alto, my company normally does a high availability configuration for our customers, which are active-active and active-passive. There are multiple add-on packages a customer can choose from in Palo Alto, including antivirus, web filtering, IDS, and IPS solutions.

What needs improvement?

Considering Azure, some customers may purchase Palo Alto Networks VM-300. Considering the pricing perspective, customers want multiple NIC types because they might have different spokes, and they may like to extend it with different interfaces on different spokes. Considering VM-Series on Azure Virtual Machines, since there is a limitation when it comes to Azure VM-300 as it supports only four cores, there may be some modifications made to support more cores.

For how long have I used the solution?

I have been using Palo Alto Networks VM-Series for three to four years. My company functions as a managed service provider and an integrator for Palo Alto Networks.

What do I think about the stability of the solution?

Palo Alto Networks VM-Series can be made more stable. I have seen some bugs in the solution. After deployment with an API call, you can use an HA solution in two scenarios, namely, as a load balancer and for API calls. I see that in the Palo Alto Networks VM-Series, there are some delays when it comes to an API call configuration.

What do I think about the scalability of the solution?

It is a scalable tool. Considering the licensing part of the solution, it may not seem scalable, especially when you want to move from Palo Alto Networks VM-300 to Palo Alto Networks VM-500 since, for such a procedure, the virtual machines will have to be brought down and registered again with a different license, which is challenging.

My company's customers who use the solution are mostly enterprise-sized businesses.

How are customer service and support?

The solution's technical support has been good. I rate the technical support a seven and a half to eight out of ten.

There are some delays that I have observed when my company communicates with Palo Alto's support engineers. There are also some problems related to the understanding of our company's issues with the product by Palo Alto's support team.

How would you rate customer service and support?

Positive

How was the initial setup?

Users are provided with templates to go ahead with the deployment phase of Azure. There are already prepared templates available for installation, which users can use during installation.

Suppose our company's discussions with the customers are completed, and the design has been frozen. Considering the aforementioned case, the Palo Alto Networks VM-Series installation phase can be completed in a couple of hours, while the only time-consuming task is the creation of policies.

What other advice do I have?

Palo Alto Networks VM-Series is easy to maintain.

From a security point of view, I find Palo Alto Networks VM-Series to be a better product compared to the other solutions in the market.

I rate the overall product a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. MSP
PeerSpot user
Buyer's Guide
Palo Alto Networks VM-Series
August 2025
Learn what your peers think about Palo Alto Networks VM-Series. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
866,561 professionals have used our research since 2012.
C.T.O at Sastra Network Solution Inc. Pvt. Ltd.
Real User
User-friendly interface, easy to monitor, and has a single pane of glass for reporting
Pros and Cons
  • "With the improved visibility we now have, the traffic is being properly monitored, which means that we are better able to manage it. These are improvements that we saw very quickly."
  • "It would be helpful if we had a direct number for the support manager or the supporting engineer. That would be better than having to email every time because there would be less wait."

What is our primary use case?

This is our core firewall for the data center network.

We have two on-premises appliances set up in a high availability configuration.

How has it helped my organization?

The VM-Series enables us to extend consistent next-generation protection across different infrastructures with a unified policy model, which makes it very easy for us. It is very important that we have this single pane for monitoring all of the network resources and multiple devices because, today, it's a complex environment where you have to take care of many devices.

This solution makes it very easy to quickly migrate workloads to the cloud.

Since we updated the system, the network has been very stable. Previously, there were issues with traffic throughput. With the improved visibility we now have, the traffic is being properly monitored, which means that we are better able to manage it. These are improvements that we saw very quickly.

What is most valuable?

This is a firewall product and every OEM has claims about their special features. This device is very user-friendly and offers ease of monitoring.

Changes to the configuration happen quickly.

There is a single pane of glass for reporting, which is quite good. 

The interface is user-friendly.

What needs improvement?

It would be helpful if we had a direct number for the support manager or the supporting engineer. That would be better than having to email every time because there would be less wait. Having a dedicated number where we could send a text message in the case of an emergency would be helpful.

For how long have I used the solution?

We have been using Palo Alto Networks VM-Series for approximately six months.

What do I think about the stability of the solution?

We are very much satisfied with the stability and performance.

What do I think about the scalability of the solution?

This solution is quite scalable because it has options for deploying in a VM as well as an appliance. The interfaces are all license-based, which means that features can be added just by obtaining another license.

Our current environment has more than three gigs of traffic.

We have a team of four or five people that is responsible for the network. They are continually monitoring the firewall and updating the policies, as required.

How are customer service and support?

Pala Alto has very good support. Generally, the response is very good and they address our issues as soon as we contact them. For example, they assisted us during our deployment and it was a very good experience.

My only complaint about the support has to do with complications that we had with communication. Sometimes, support was done over email, and because of the difference in time zone, there was occasionally a long gap in time before we got the proper response.

Which solution did I use previously and why did I switch?

We used to have Cisco ASA and Firepower, and we had some issues with those firewalls. Once they were replaced by Palo Alto, we didn't have any problems after that. 

Compared to the previous devices that we have used from other vendors, Palo Alto is very user-friendly, and we are comfortable with the features and capabilities that it offers.

How was the initial setup?

The initial setup is very straightforward and we had no issues with it. It is not complex because the procedures are properly defined, the documentation is available, and there is proper support. Our initial setup took about 15 days, which included migrating all of the data.

Our deployment is ongoing, as we are adding policies and dealing with updates on a day to day basis. We have a very complex environment that includes a firewall for the data center, as well as for the distribution networks.

What about the implementation team?

The Palo Alto team supported us through the deployment process.

What's my experience with pricing, setup cost, and licensing?

Palo Alto definitely needs to be more competitive compared to other products. The problem that I have faced is that the price of licensing is very high and not very competitive. When a customer wants to implement Palo Alto, even a small box, there are several licenses, and having all of them is sometimes really hard to justify. It is difficult for some clients to understand why such a small box costs so much.

For instance, they have the dashboard license, and then they have the user license, and so on. If the pricing were more competitive then it would be good because more customers would use the product, rather than use simpler firewalls.

Which other solutions did I evaluate?

We have worked with firewalls like Sophos, FortiGate, and Cisco ASA. We have dealt with almost all of the vendors but at this point, our experience with Palo Alto has been the best one. Palo Alto has been doing what it claims to do, whereas the other vendors' products have various shortcomings.

For example, some vendors do not have the performance that they claim in terms of throughput. Sometimes, the user interface is complex, or the device needs to restart whenever you make changes. With Palo Alto, it's simple to use and easy to get things done.

What other advice do I have?

We have not yet used Panorama for centralized management but in the future, we may do so for other projects.

My advice for anybody who is looking into purchasing a firewall is to carefully consider what their requirements are. I have seen that when a customer procures a firewall, they initially choose products like Sophos. Over time, they engage in trials with the majority of the vendors and finally end up with Palo Alto. This is only after spending a lot of time and money on other products.

If instead, a client is aware of the requirements including how much traffic there is and what throughput is needed, it's better to invest in Palo Alto than to try all of the cheaper alternatives. Then, evaluate everything afterward and finally select Palo Alto. This, of course, is providing the client doesn't have limitations on the investment that they're going to make.

I say this because generally, in my practice, what I've seen is that when choosing a firewall, the clients first choose a cheaper alternative. Then, after some time they think that it may not be what they wanted. This could be brought about by a throughput issue or maybe some threats were not blocked or they have had some security incidents. After trying these firewalls, they replace them with another, and yet another, until finally, they settle on Palo Alto.

Essentially, my advice is to skip the cheaper vendors and go straight to Palo Alto.

In summary, this is a very good product and my only real complaint is about the cost. If it were more competitive then more customers would choose it, and those people suffering losses as a result of security incidents would be saved. I find the real reason that people don't choose the right product is due to the cost factor. Even when they know that the product is the best choice, because of the limitation that they have on the investment they can make, they're not able to choose it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Ricardo S. - PeerSpot reviewer
IT Infrastructure Architect at a financial services firm with 10,001+ employees
Real User
Good stability, good support, and many useful security and threat prevention features
Pros and Cons
  • "Using Palo Alto Networks Panorama, we were able to deploy a single point of management and visualization of the firewall infrastructure in cloud, on-premise and integrated with Azure to automate scale up. Its security features, i.e. anti-malware, threat prevention, URL Filtering, VPN, and antivirus are the most valuable. The ID-User integrated with AD and 2FA features are also very useful to provide secure access to servers and some users in the company. "
  • "At the beginning of the implementation, we had some difficulties with the scripts, but Palo Alto Networks support together with a local partner finally fixed it."

What is our primary use case?

It is deployed on the Azure cloud to inspect the outbound traffic, but in the near future we will be working to inspect inbound and Azure Express Route traffic as well.

How has it helped my organization?

With Palo Alto VM-Series, we are capable through a single point of management and visualization both in infrastructure and on premises and in the cloud. This allows us to improve the speed to create new rules, speed up the resolution of problems, having a holistic vision of our firewall infrastructure.

What is most valuable?

Its security features, i.e. antimalware, threat prevention, URL Filtering, VPN, antivirus are the most valuable. The ID-User integrated with AD and 2FA feature is also very useful to provide access to servers and some users in the company. 

What needs improvement?

It can be improved in areas such as DevOps and quality assurance. The installation rules deployment process we also improved when we deployed these firewalls. In terms of new features, for simplicity reasons, it is faster, because as I mentioned above we can reused the same rules and the same objects from the local PAN that has a Panorama such as the single point of supervision.

We are looking for ways to integrate with other cloud in the future. For this, we will require a more secure integration and encrypted connections with other companies. 

For how long have I used the solution?

I have been using this brand for more than ten years in on premises (appliances). Now, we are expanding this features to our Azure tenant with PAN VM-Series + Panorama.

What do I think about the stability of the solution?

It is stable and robust solution. Through Panorama manager, we can scale up automatically if the demand increase. At the moment, we do not have any problems with its stability.

What do I think about the scalability of the solution?

We currently don't have many end-users of this solution. It is being used mostly for servers. We have around 100 servers. In the future, we plan to have more users. Our company has around 10,000 people.

How are customer service and technical support?

PAN provides good support in general through its partners in Chile

Which solution did I use previously and why did I switch?

No, the same brand is deployed, but in this case the change was a high availability architecture under Azure VM Scale Set mode.

How was the initial setup?

We had some complexity because we had no experience in implementing it in the cloud, but with the support of the partner and the endorsement of the brand it was solved quickly. It took us a couple of weeks to implement it, and then we started testing. (traffic stress, fault escenarios, scale up, vulnerability assessment, etc.)

What about the implementation team?

We took the professional services of a PAN partner or reseller in Chile. We had a good experience with them. They provide good support and have a qualified team working in security, together with the internal team of our company.

What's my experience with pricing, setup cost, and licensing?

Its cost is $75.000. This is the total cost, and it includes the license, implementation fee, and support for two years.

Which other solutions did I evaluate?

We also evaluated Check Point, Fortinet, and Azure Firewall. We needed a single point to manage the on-premises firewall and cloud firewall. Our focus was simplicity without losing the security.

Fortinet is growing in the industry. Many companies in Chile are adopting this brand. Our company has not yet adopted this solution.  Our maintenance teams don't know this technology, which would have been a problem.

Check Point is a good brand. Their product is robust, but we found an issue in using their firewall manager with the hybrid architecture like ours, where we have both on-premises and on-cloud deployments.

Both are also a leader in Gartner Quadrant and Forrester together with Palo Alto.

Azure Firewall needs to improve.

What other advice do I have?

Good support from the brand and local partner in Chile.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1267734 - PeerSpot reviewer
Executive Cyber Security Consultant at a tech services company with 11-50 employees
Consultant
An excellent solution for the right situations and businesses
Pros and Cons
  • "The Palo Alto VM-Series is nice because I can move the firewalls easily."
  • "It has excellent scalability."
  • "The product needs improvement in their Secure Access Service Edge."
  • "They made only a halfhearted attempt to put in DLP (Data Loss Prevention)."
  • "Palo Alto is that it is really bad when it comes to technical support."

What is our primary use case?

Palo Alto VM-Series is something we recommend as a firewall solution in certain situations for clients with particular requirements who have the budget leeway.  

What is most valuable?

The Palo Alto VM-Series is nice because I can move the firewalls easily. For instance, we once went from one cloud provider to another. The nice thing about that situation was that I could just move the VMs almost with a click of a button. It was really convenient and easy and an option that every firewall will not give you.  

What needs improvement?

We would really like to see Palo Alto put an effort into making a real Secure Access Service Edge (SASE). Especially right now where we are seeing companies where everybody is working from home, that becomes an important feature. Before COVID, employees were all sitting in the office at the location and the requirements for firewalls were a different thing.  

$180 billion a year is made on defense contracts. Defense contracts did not stop because of COVID. They just kept going. It is a situation where it seems that no one cared that there was COVID they just had to fulfill the contracts. When people claimed they had to work from home because it was safer for them, they ended up having to prove that they could work from home safely. That became a very interesting situation. Especially when you lack a key element, like the Secure Access Services.  

Palo Alto implemented SASE with Prisma. In my opinion, they made a halfhearted attempt to put in DLP (Data Loss Prevention), those things need to be fixed.  

For how long have I used the solution?

I have been using Palo Alto VM-Series for probably around two to three years.  

What do I think about the stability of the solution?

I think the stability of Palo Alto is good — leaning towards very good.  

What do I think about the scalability of the solution?

Palo Alto does a good job on the scalability. In my opinion, it has excellent scalability.  

How are customer service and technical support?

My experience with Palo Alto is that it is really bad when it comes to technical support. When we have a situation where we have to call them, we should be able to call them up, say, "I have a problem," and they should ask a series of questions to determine the severity and the nature of the problem. If you start with the question "Is the network down?" you are at least approaching prioritizing the call. If it is not down, they should be asking questions to determine how important the issue is. They need to know if it is high, medium, or low priority. Then we can get a callback from the appropriate technician.  

Do you want to know who does the vetting of priority really, well? Cisco. Cisco wins hands down when it comes to support. I do not understand that, for whatever reason, Palo Alto feels that they do not have a need to answer questions, or they just do not want to.  

It is not only that the support does not seem dedicated to resolving issues efficiently. I am a consultant, so I have a lot of clients. When I call up and talk to Palo Alto and ask something  like, "What is the client's password?" That is a general question. Or it might be something even less sensitive like "Can you send me instructions on how to configure [XYZ — whatever that XYZ is]?"  Their response will be something like, "Well, we need your customer number." They could just look it up because they know who I am. Then if I do not know my client's number, I have got to go back to the client and ask them. It is just terribly inefficient. Then depending on the customer number, I might get redirected to talk to Danny over there because I can not talk to Lisa or Ed over here.  

The tedium in the steps to get a simple answer just make it too complicated. When the question is as easy as: "Is the sky sunny in San Diego today?" they should not be worried about your customer representative, your customer number, or a whole bunch of information that they really do not use anyway. They know me, who I am, and the companies I deal with. I have been representing them for seven or eight years. I have a firewall right here, a PA-500. I got it about 11 years ago. They could easily be a lot more efficient.  

Which solution did I use previously and why did I switch?

I have clients whose architecture is configured in a lot of different ways and combinations. I use a lot of different products and make recommendations based on specific situations. For example:  

  • I have one client that actually uses multiple VM-series and then at each one of their physical sites that have the K2-series — or the physical counterpart of the VM-series.  
  • I have other clients that use Fortinet AlarmNet. As a matter of fact, almost all my healthcare providers use Fortinet products.  
  • I have another customer that used to be on F5s and they had had some issues so switched to Fortinet.  
  • I have a couple of holdouts out there that are still using the old Cisco firewalls who refuse to change.  
  • I have a new client that is using a Nokia firewall which is a somewhat unique choice.  

I have a customer that used to be on F5s and they had had some issues. The result of the issue was that they came to me and we did an evaluation of what they really needed. They came in and they said, "We need you to do an evaluation and when you are done with the evaluation, you need to tell us that we need Palo Alto firewalls." I said that was great and I sat down and got to work building the side-by-side comparison of the four firewalls that they wanted to look at. When I was done, just like they wanted the Palo Alto firewall was right there as the first one on the list. They selected the Fortinet firewall instead.  

Nokia is specifically designed to address the LTE (Long Term Evolution, wireless data transmission) threats with faster networks and such. So it is probably not considered to be a mainstream firewall. The client who uses Nokia is a service provider using it on a cellular network. They are a utility and they are using Nokia on a cellular network to protect all their cellular systems and their automated cellular operations. The old Nokia firewalls — the one on frames — was called NetGuard. This client originally had the Palo Alto K-series and they switched over to the Nokia solution. That is my brand new Nokia account. They were not happy with the K-series and I am not sure why.  

The thing about Cisco is nobody is ever going to fire you for buying a Cisco product. It is like the old IBM adage. They just say that it is a Cisco product and that automatically makes it good. What they do not seem to acknowledge is that just because their solution is a Cisco product does not necessarily make it the right solution for them. It is really difficult to tell a customer that they are wrong. I do not want to say that it is difficult to tell them in a polite way — because I am always polite with my customers and I am always pretty straightforward with them. But I have to tell them in a way that is convincing. Sometimes it can be hard to change their mind or it might just be impossible.  

When I refer to Cisco, I mean real Cisco firewalls, not Meraki. Meraki is the biggest problem I think that I deal with. I do not have the network folks manage the Meraki firewalls differently than they manage their physical firewalls. I do not want there to be a difference, or there should be as little difference as possible in how the firewalls are handled. They do have some inherent differences. I try not to let them do stuff on the virtual firewalls that they can not do in the physical firewalls. The reason for that is because in defense-related installations it matters. Anytime you are dealing with defense, the closer I can get to maintaining one configuration, the better off I am. Unless something unique pops up in Panorama, I will not differentiate the setups.  

I say that there are differences because there is a little bit of configuration that inherently has to be different when you are talking about physical and virtual firewalls, but not much. I can sanitize the virtual machine and show the cloud provider that since I was going into a .gov environment or a .gov cloud, that it met all the requirements as stated in the Defense Federal Acquisition Regulation Supplement. That is huge for our situation. Of course with a cloud provider, you are not going to have a physical firewall. Had we had a physical firewall, that becomes a bit of a chore because you have got to download the configuration file, then you have got to sanitize the configuration. Things like that become a bit of a burden. Having a VM-Series for that purpose makes it much easier.  

I did not mention Sophos in the list. Sophos does a semi-decent job with that too, by the way. The only problem with Sophos is that they are not enterprise-ready, no matter what they say. I have deployed Sophos in enterprises before, and the old Sophos models did very well. The new ones do very poorly. The SG-Series — Sierra Golf — they are rock solid. As long as we keep going with them, our customers love it. It works. I have one client with 15,000 seats. They are running 11 or 12 of them and they have nothing but great things to say about the product. The second you go to the X-Series, they are not up to the task.  

How was the initial setup?

Setting up Palo Alto is relatively quick. But I also have an absolute rockstar on our team for when it comes to Palo Alto installations. When he is setting it up, he knows what he is doing. The only thing he had to really learn was the difference between the VM-Series and the PA-Series.  

I lay out the architecture and I tell people doing the installations exactly what has to be there. I sit down and create the rule sets. Early on, the person actually doing the fingers-on-the-keyboard complained a little saying that the setup was a little bit more complicated than it should have been. I agree, generally speaking. I generally feel that Palo Alto is more complicated than it needs to be and they could make an effort to make the installations easier.  

But, installing Palo Alto is not as bad as installing Cisco. Cisco is either a language that you speak or a language that you do not. I mean, I can sit down and plot the firewall and get the firewall together about 45 minutes with a good set of rules and everything. But that is me and it is because I have experience doing it. Somebody who is not very well-versed in Cisco will take two or three days to do the same thing. It is just absolutely horrid. It is like speaking English. It is a horrid language.  

What's my experience with pricing, setup cost, and licensing?

I do not have to do budgets and I am thankful for that. I am just the guy in the chain who tells you what license you are going to need if you choose to go with Palo Alto VM-Series. How they negotiate the license and such is not my department. That is because I do not resell.  

I know what the costs might be and I know it is expensive in comparison to other solutions. I get my licenses from Palo Alto for free because they like me. I have proven to be good to them and good for them. When they have customers that are going to kick them out, I can go in and save the account.  

I will tell you, they do practice something close to price gouging with their pricing model, just like Cisco does. When I can go out and I can get an F5 for less than half of what I pay for Palo Alto, that is a pretty big price jump. An F5 is really a well-regarded firewall. When I can get a firewall that does twice what a Palo Alto does for less than half, that tells me something.  

Sophos decided that they were going to play with the big boys. So what they did is they went in and jacked up all their prices and all their customers are going to start running away now. The model is such that it is actually cheaper to buy a new firewall with a three-year license than it is to renew the Sophos license of the same size firewall for an older product. It sorta does not make sense.  

Which other solutions did I evaluate?

I make recommendations for clients so I have to be familiar with the firewalls that I work with. In essence, I evaluate them all the time.  

I work from home and I have two Cisco firewalls. I have a Fortinet. I have the Palo Alto 500 and I have a Palo Alto 5201. I have a Sophos. My F5 is out on loan. I usually have about eight or nine firewalls on hand. I never go to a client without firing up a firewall that I am going to recommend, testing it, and getting my fingers dirty again to make sure I have it fresh in my mind. I know my firewalls.  

The VM-Series are nice because you can push them into the cloud. The other nice thing is whether you are running a VM-Series or the PA-Series, we can manage it with one console. Not without hiccups, but it works really well. Not only that, we can push other systems out there. For instance, for VMware, we are pushing Prisma out to them. VMware and the Palo Alto VM-Series do really well with Prisma. The issue I have with it is — and this is where Palo Alto and I are going to disagree — they are not as good at SASE (Secure Access Service Edge). I do not care what Palo Alto says. They do a poor job of it and other products do it better.  

Palo Alto claims it is SASE capable, but even Gartner says that it is not. Gartner usually has the opinion that favors those who pay the most, and Palo Alto pays them well. So when Gartner even questions their Secure Access Service Edge, it is an issue. That is one of those places where you want the leader in the field.  

From my hands-on experience, Fortinet's secure access service edge just takes SASE hands down.  

What other advice do I have?

My first lesson when it comes to advice is a rule that I follow. When a new version comes out, we wait a month. If in that month we are not seeing any major complaints or issues with the Palo Alto firewall customer base, then we consider it safe. The client base is usually a pretty good barometer for announcing to the world that Palo Alto upgrades are not ready. When that happens, making the upgrade goes off our list until we hear better news. If we do not see any of those bad experiences, then we do the upgrade. That is the way we treat major revisions. It usually takes about a month, or a month-and-a-half before we commit. Minor revisions, we apply within two weeks.  

I am of the opinion right now that there are some features missing on Palo Alto that may or may not be important to particular organizations. What they have is what you have to look at. Sit down and be sure it is the right solution for what you need to do. I mean, if the organization is a PCI (Payment Card Industry) type service — in other words, they need to follow PCI regulations — Palo Alto works great. It is solid, and you do not have remote users. If you are a Department of Defense type organization, then there are some really strong arguments to look elsewhere. That is one of the few times where Cisco is kind of strong choice and I could make an argument for using them as a solution. That is really bad for me to say because I do not like Cisco firewalls.  

On a scale from one to ten (where one is the worst and ten is the best), I would rate the Palo Alto Networks VM-series as an eight-out-of-ten.  

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
NiteshSharma - PeerSpot reviewer
Pre-Sales Architect at network techlab
Reseller
Top 5Leaderboard
Protects from ransomware and malware but needs improvement in visibility
Pros and Cons
  • "The most effective features for threat prevention are application-based prevention and WildFire. These features cover various threats, such as ransomware, malware, etc. They provide real-time visibility. By applying appropriate policies, threats can be blocked."
  • "The solution needs to improve its visibility. It's not straightforward to use. Understanding the policies, authorizations, and initializing features requires careful review. The product needs to offer proper training."

What is most valuable?

The most effective features for threat prevention are application-based prevention and WildFire. These features cover various threats, such as ransomware, malware, etc. They provide real-time visibility. By applying appropriate policies, threats can be blocked.

What needs improvement?

The solution needs to improve its visibility. It's not straightforward to use. Understanding the policies, authorizations, and initializing features requires careful review. The product needs to offer proper training. 

For how long have I used the solution?

I have been working with the product for three to four months. 

What do I think about the stability of the solution?

I rate Palo Alto Networks VM-Series' stability as ten out of ten. 

How are customer service and support?

The main issue with the tool's support is the delayed response time, ranging from one to two hours. This delay can impact customers who are waiting for support. Additionally, partners may become busy. 

How would you rate customer service and support?

Positive

What other advice do I have?

The tool's improvement in cloud security posture depends on the features used and the licenses purchased. Different suites are available, such as Professional, Core, and Enterprise, each offering various features for endpoint.

Competitors such as Fortinet and Check Point also offer similar features, but I don't know much about their offerings. However, Palo Alto Network VM-Series stands out with its application deployment capability, iOS zone protection, and features like application ID, user ID, and device ID identification. These features enable policy application and on-premises protection, which may not be available in competing solutions.

I rate the overall product a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Consultant at a tech services company with 501-1,000 employees
Reseller
Not dependent on the hypervisor so we can install it on Hyper-V Microsoft software and deploy it
Pros and Cons
  • "The initial setup was straightforward."
  • "Integrative capabilities with other solutions should be addressed."

What is our primary use case?

We use the solution for hands-on testing purposes and also for activating firewall re-entries, which is easy to accomplish. We only need to turn up the VM to the firewall. This serves users who are working at home due to the COVID-19 pandemic. We also utilize the solution in respect to several servers which are behind the firewall.

What is most valuable?

A valuable feature of the solution is that it is not dependent on the hypervisor so we can install it on Hyper-V Microsoft software and deploy it. We have even installed it on Nutanix 81, in which it is supported. It is not dependent on the platform and is stable. 

What needs improvement?

When we activate the solution on Amazon, instead of AWS, GCP or another type of public cloud, we encounter problems, as our engineers are not yet completely hands-on in respects of the public cloud platforms. Still, they can configure the firewall just fine. 

Integrative capabilities with other solutions should also be addressed. 

For how long have I used the solution?

I have been using Palo Alto Networks VM-Series for the past five-and-a-half years.

What do I think about the stability of the solution?

The solution is reliable. 

What do I think about the scalability of the solution?

We have tried to scale. The Western side of migration is very easy in terms of scalability. Our customers may increase their licensing counts in tandem with their increased performance requirements from the firewall. In this case, they would procure a VMP and the license. The activation of the firewall would be accomplished by the tech in the back-end. The customer would get the migration capabilities and procure the license without experiencing any downtime. 




How are customer service and technical support?

There is room for improvement from the side of technical support. 

How was the initial setup?

The initial setup was straightforward. 

The deployment takes two days. This includes installing the solution on the OVO files, upgrading the firewall panel records, activating the license and configuring basic policies and rules. However, our setup was basic and did not involve business activity, which would necessitate a technical business setup. In such case, the process from start to finish may take a customer up to 10 or 15 days. 

What's my experience with pricing, setup cost, and licensing?

The VM series is licensed annually.

The option exists to procure a basic license. With this, the firewall feature comes with the application and the board, with everything in code. A subscription is included. 

Which other solutions did I evaluate?

The solution is cost effective in comparison to others. 

What other advice do I have?

We deploy the solution on-premises for customers and organizations, although we also do so via AWS.

There are around 16 users connected to the VMP firewall. 

The security feature is really good, although there would be a bit of a learning curve when it comes to the cloud.

I rate Palo Alto Networks VM-Series as a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1415460 - PeerSpot reviewer
Senior Network Architect at a manufacturing company with 5,001-10,000 employees
Real User
Good support, and the filtering options for URLs and applications help to improve our security
Pros and Cons
  • "The most valuable features are the User ID, URL filtering, and application filtering."
  • "The user interface could use some improvement."

What is our primary use case?

The VM-Series firewall is part of our overall security solution.

What is most valuable?

The most valuable features are the User ID, URL filtering, and application filtering. These features have helped us a lot. 

What needs improvement?

The user interface could use some improvement.

I would like to see SD-WAN features added in the future.

For how long have I used the solution?

We have been using this product for three years.

What do I think about the stability of the solution?

Stability-wise, this product is great.

What do I think about the scalability of the solution?

This is a scalable solution.

How are customer service and technical support?

I have been in contact with technical support and find that they are great.

Which solution did I use previously and why did I switch?

We have the VM-Series as well as the physical appliance.

How was the initial setup?

The initial setup is straightforward. It doesn't take too long to deploy, although every company their own set of requirements. For example, the level of compliance varies between companies.

Which other solutions did I evaluate?

When I joined the company, the VM-Series firewall was already in-place.

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Palo Alto Networks VM-Series Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free Palo Alto Networks VM-Series Report and get advice and tips from experienced pros sharing their opinions.