Oracle Enterprise Manager Reviews

Valuable features include SQLrun and the performance page.

It has helped us in terms of automated switch-over and fail-over.

The SQLrun sometimes does not work, and it crashes most of the time.

We have been using this for two years.

There were no issues with deployment.

There were no issues with stability.

There were no issues with scalability.

Customer service is good.

Technical support is very good.

We did not use a solution previous to this one.

The setup was straightforward.

The implementation was done in-house.

One of the valuable features is performance drill down.

I would like to see drill-down tabs.

We have been using this for eight years.

There were no issues with deployment.

There were no issues with stability.

There were no issues with scalability.

We did not use a previous solution.

The implementation was done in-house.

I think the fact that I can manage all of our infrastructure, all the hardware and software, from one place which makes it very useful.

It makes it very easy for us to manage our infrastructure so that's important from a company perspective.

It's very expensive.

I think it's fine, there's no issue there.

I think it's fine, there's no issue there.

It's implemented just fine. It's fairly easy. Combination of an easy product and also technical expertise as well.

It's very expensive.

This is a very good Oracle tool which enables us to incorporate all the databases throughout our environment, set up several rules and even monitor from there. We can perform a lot of operations. If you have small databases you can plug into the OEM, and you can perform any sort of operation with one click of a button. That makes it more convenient and makes life easier than logging into each database separately.

You can set the rules so that every time you have several maintenance activities you don't need to go to each database and do the same work again and again. Instead you can create jobs in the OEM and you can also create groups, like production, development, performance and environment. All these environments you can club together so that you can perform several operations based on environment-specific criteria.

When you need to perform activities like purging and archiving, this can be done easily and you can even do backups which is a tedious activity. If you have the right description monitor, just click on the buttons in the OEM so that you can fire up the backups everyday at a specific time. It can even alert us by email if by any chance the backup fails and you can just log in to a particular mission and check why it failed.

It's a very easy way of maintaining all the databases instead of wasting time on the regular day to day tasks. You can use your time productively, instead of investing time on these mundane tasks. That way it helps us a lot.

It could improve in some areas like the screen. It's not so clear for the novice, when a new person looks at the screen he/she may not really understand where to start first. They could make that process a little easier, so that even a novice who starts using it can at least have the basic idea what to do.

We've been using the product for almost six years.

It is stable of course, it's from Oracle.

It's scalable depending on the way you build it. From the base configuration itself the server capacity and the installation, you have a number of targets, say 0-10, 10-250, 250-1000. Based on your company's requirement you have to install and configure those so that it will be scalable throughout that time period. You will also require enough memory, CPU cards for supporting those targets.

I would rate the support as 8/10. Once they start responding on the tickets, they'll definitely take you to the solution.

I would recommend it. There are a lot of people who like to write scripts and stuff. If they are comfortable writing scripts then definitely they could use it. But many things can be done which cannot be done through scripting. I would recommend you give it a try. Definitely once you give it a try you will like using it.

The best features are the usability and the interface.

More tools along the lines of support would be valuable. It would also be nice to catch things either as they happen or before they happen, as opposed to seeing that something is broken and having to go in and fix it.

I’ve used the product for four years.

Services are pretty inconsistent. Too much usage will make it go down, and we will have to step in to bring it back up.

It is a scalable solution that meets our needs for now.

Every couple of weeks we need support. We always use the community, and as long as the issues have happened before, it’s a good help.

We were using something off the mainframe before we switched to EPM. We went from mainframe to distributed, which made a big difference.

Setup is pretty complex for a large system. It was pretty complicated for us, but we had consultants who helped a lot.

It’s a great product, but make sure that you have people on staff that are familiar with it, or get your staff familiarized with it, because there are a lot of things that you need to learn to maintain it.

I manage a team of Customer Care and Billing Support Administrators. Earlier in our implementation when we were not quite stable we had to request assistance from our DBAs to troubleshoot performance of our databases. We eventually convinced them that it would be to their advantage to provide us with read only access to the graphs and to run AWR reports in OEM so we could troubleshoot ourselves. We actively monitor the databases and can get ahead of any issues. We are also making preparations for using OEM with Oracle Utilities Application Management which will provide application monitoring through OEM.

We definitely get ahead of issues before they become severe.

The reports are very busy. Once you understand the information it was great, but initially it was not very user friendly.

Five years.

No problems.

No issues.

None.

Good.

Good.

No.

The most valuable features are the Metric Extensions & Advanced Threshold management.

Metric Extensions

• Extend Oracle's monitoring capabilities to monitor conditions specific to your IT environment
• Provides a comprehensive view of your environment
• Create metrics on any target type
• Can be defined on any target:
  • Hosts
  • Databases
  • Fusion applications
  • BI components…

EM is a one-stop shop used to manage and monitor the entire Oracle E-Business Suite, BI and EPM infrastructure in our company. So, in our BI environment, we wanted to run a script to kill sessions which are running over 60 minutes and wanted to track and tune those sessions. We used Metric Extensions for the same.

Advanced Thresholds allow you to define and manage alert thresholds that are either adaptive (self-adjusting) or time-based (static).

• Adaptive thresholds are thresholds based on statistical calculations from the target's observed behaviour (metrics).
• Time-based static thresholds are user-defined threshold values to be used at different times of the day/week to account for changing target workloads.

We used time-based threshold settings for weekday and weekend load on various environments. This way we could fine tune the alerts for varying loads.

It gives an end-to-end view of our complex IT infrastructure and its health in real-time.

The Adaptive Settings descriptions could be clearer. 95% percentile, etc. is not clearly specified.

I have used it for over five years.

I have not encountered any deployment issues.

I have not encountered any stability issues.

I have not encountered any scalability issues.

Customer service is good.

Technical support is good.

Initial setup was pretty straightforward.

An in-house team implemented it.

It reduced the number of incidents; we could predict failures.

Before choosing this product, we evaluated Quest/Toad, but it did not do end-to-end monitoring across the stack of products.

It is one of the best, state-of-the-art products from Oracle; truly a single pane of glass to manage IT infrastructure.

You can get a healthful overview of all your targets in one snapshot in Enterprise Manager. You can see what's up or what's down and then take corrective action. It's a valuable tool for an admin like me.

Another feature of the Enterprise Manager is a plug-in, which crosses multiple teams. I've seen multiple teams coming to us and then asking for the tools to be deployed for their team. It's a cross-team effort, which streamlines a lot of things in terms of monitoring.

Also, since it's an Oracle-based product, it can talk to the Oracle-related products very well. The plug-in extension extends the functionality. I see a lot of benefits in terms of monitoring costing less effort; streamlining the monitoring has helped.

There are functional areas were you have extensions. Those extensions, or plug-ins, are one way to incorporate more products.

There are extensions that are available.

It's too early to know about stability, because right now we have 12c and we're looking to go to 13c.

We'll see what we can do in terms of scalability and operational deployment. We are still evaluating it. We're working with Oracle on that.

We're fortunate to have direct access to the product managers and the product support managers. They have been on our case for Enterprise Manager deployment.

It was already deployed to some extent when I entered into the team. I'm extending the deployment with the other team members. We did have some hiccups in working with Oracle.

At our company, we have multiple monitoring tools, so we do look at Precise as one other tool. There are a couple of other homegrown tools also. We'll be evaluating against all them next.

I didn’t choose Oracle. It was already picked for me.

PoC is a good starting point. It doesn't hurt to have a PoC and have some of the environmental test or something monitored by that environment. You learn from that. Then you take the best practices, which are already there from the various laws and Oracle published notes and you incorporate that. It's not hard.

The most valuable feature is that it is web-based. That helps us to get access from any location without being dependent on your personal laptop. You can access it from any laptop, any iPad or even iPhone; kind of everywhere.

Access to the data; you can access it anywhere. That helps us to get the information readily. That improves productivity as well.

Some of the new features it could give us: maybe access to some of the taxation data and also some of the other benefits it could include as part of the system. That would be useful.

My experience with the stability has been very good. I have not seen any issues. I use it for my own purposes, in a limited way, but I haven't come across any instability or not being able to access the data; it being down or anything like that.

We’re using it for around 15,000 employees, and it is meeting our requirements. I’m not sure how much it can go up to, but at least 15-20,000, I have not seen any problem.

I haven’t used technical support.

They wanted something that was available everywhere instead of being available only on a particular laptop or PC. That was one of the reasons for it: easy accessibility.

The first reason we chose Oracle was the feature set; it was really comprehensive. Plus, it met most of our immediate needs. That kind of led us to pick Oracle.

When I’m looking at a vendor like Oracle, the most important factors are stability, scalability, and of course, the price. All three of them definitely help to make a decision.

Initial setup was really simple: just go to the website, register, and you’re good to go.

If you are looking for a solution that is accessible, because of the global nature of the workforce, I think this is a good solution.

From the features perspective, I see there's still more that could be done, as I have mentioned.

The performance monitoring is the most valuable feature. We use it for a lot of performance monitoring. It's a good tool. It works well. We use it on a day-to-day basis.

It reduces our downtime; increases our performance. We get to know of any issues coming up before even the users complain about it. We know what's going on in the system using Enterprise Manager.

If it had more drill-down facilities, that would be great. We found that sometimes, if you drill down into certain views, it's slow and it's very costly, so we avoid doing those kinds of things. They need some improvements in that area; to optimize those drill-downs.

It's pretty stable. Once in a while, we do have agents which hang and we have to reboot the agents. But overall, it's pretty stable.

We use it enterprise-wide, so it's pretty scalable. We haven't had any issues.

Usually my team is not the one that looks after technical support, but I'm not sure. We don't support the tool; we just use it.

Before choosing this product, I did not evaluate other options.

Go for it. It's very good. It's pretty user-friendly. You just go with the flow. Just click on what you need to see and take it from there. We don't see any specialized training required to use it.

We integrate it with Oracle E-Business Suite and it works fine.

I'm very happy with it.