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it_user522171 - PeerSpot reviewer
Senior Manager For Application And Database Architecture at Wesco Aircraft
Vendor
It provides visibility for Oracle and non-Oracle hardware, software, and middleware.

What is most valuable?

Oracle Enterprise Manager provides a single pane of control that gives you the visibility to see all Oracle products, plus the non-Oracle products; hardware, software, middleware. It covers it all.

How has it helped my organization?

The benefits to my organization are with administration, plus it centralizes your control.

What needs improvement?

There are a lot of plugins. I would like to see more and more plugins for different software. Most of them are third-party software. If Oracle Enterprise Manager could provide a standard web service to interface with any application, that would be ideal.

I don't think anybody can walk on water. Software is buggy and that's the nature of the beast.

What do I think about the stability of the solution?

Stability is excellent now; not so much, before.

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May 2025
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What do I think about the scalability of the solution?

Scalability is endless because you can use Oracle technology to expand the back end and also use Oracle technology to expand the front end.

How are customer service and support?

Technical support is very helpful. They were efficient. Usually, Oracle support is very good.

Which solution did I use previously and why did I switch?

We previously used vendor-specific monitoring or control systems to administer different type of resources; hardware, software. OEM gives me the ability to expand that by putting everything under one control console.

How was the initial setup?

I was involved in the initial setup, and it was pretty straightforward. Over the years, they have even simplified a lot of processes. Before, you had to install this and that, but now it's just one single installation that does it all.

Which other solutions did I evaluate?

For me, choosing this solution was a no-brainer because we are an Oracle shop. From having all different types of vendors for hardware and software, we are gradually becoming an Oracle shop.

What other advice do I have?

Try to understand what OEM can do for you. Exploit it and its feature set. For example, I can modify the back-end storage through OEM. I don't have to go to my ZS4 console to see how much space I have, how to administer it, or how to allocate storage space to a particular project. I can do that through OEM. That's the power of having a single pane for control.

When I’m looking at a vendor such as Oracle, support is the most important criteria. Over the years, Oracle product has improved the stability, so that the most important thing now is how fast they can provide solutions when I need their help. That's the most important thing.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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it_user522240 - PeerSpot reviewer
Healthcare Operations Supervisor – Optum Health San Francisco at a healthcare company with 10,001+ employees
Real User
I can see the whole picture and analyze the data.

What is most valuable?

I can run the database, run queries, run reports, see the whole picture, and analyze the data.

How has it helped my organization?

I can see the whole picture and analyze the data; I rely on that a lot. I feel like I can see the whole entire database.

What needs improvement?

It could be faster; sometimes it takes a while to make the connection. Sometimes, it's complicated, too.

What do I think about the stability of the solution?

It is very stable. Once in a while, I see IT involved in a ticket but I don't think it happens all the time.

Which solution did I use previously and why did I switch?

I think we used to use Sybase and then we transferred to Oracle. Now they no longer use the Sybase servers. I’m not so sure why we switched from Sybase to Oracle; maybe the technology made them move from Sybase to Oracle, maybe it was more stable, more space or something like that.

What other advice do I have?

I like it. I would encourage a colleague or friend looking for advice to use Oracle.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Oracle Enterprise Manager
May 2025
Learn what your peers think about Oracle Enterprise Manager. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
it_user521988 - PeerSpot reviewer
Database Analyst at a financial services firm with 1,001-5,000 employees
Real User
The automating diagnostic monitor (ADM) is valuable. I don't see anything like a dashboard.

Valuable Features

The automating diagnostic monitor (ADM) is the most valuable feature.

Improvements to My Organization

It will list the top findings: numbers one, two and three. Those are the areas where we have to troubleshoot. That helps my organization.

Room for Improvement

There are a lot of options; it takes time. I don't see anything like a dashboard or something similar. Adding some dashboards would possibly be a nice thing.

Stability Issues

Stability’s good; no downtime.

Scalability Issues

Scalability’s good; it's okay.

Customer Service and Technical Support

We get good support. Tickets are resolved quickly and we are happy with the resolution. It is perfect.

Initial Setup

I was not involved in the installation. A different team did it.

Other Solutions Considered

I think we are an Oracle shop; naturally we lean toward them.

Other Advice

It's pretty self-explanatory; just log in and explore the options. That's it.

I believe training would help. An expert can go over several options and make it easier.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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it_user522186 - PeerSpot reviewer
Database Engineer at a comms service provider with 10,001+ employees
Real User
It is easy for the novice DBA to drill down and find problems that might otherwise be difficult to find.

What is most valuable?

The most valuable feature is that it is very easy for the novice DBA to drill down and find problems that might otherwise be difficult to find.

How has it helped my organization?

It has helped developers and novice DBAs drill down and find the cause for problems. There are two pieces. One, it allows people to pinpoint issues easily, and then drill down and get more details of the issue. Previously, this used to be a skillset in the hands of a very few people, but now virtually anybody can do it. Even if they can't fix the actual problem, they could filter down a lot of the issues, and get only the relevant information, which is helping us.

What needs improvement?

I probably would like to see better SQL tuning advisors that are built into the product. When you know the issue, rather than just pinpoint it, if it could also give you a solution that might work, I think that would help the product.

There are a few things on the wish list. We would hope that it makes some predictions of what we could fix and also the resources for printing that it takes. In some cases, it is not available when we need it the most.

What do I think about the stability of the solution?

It is mostly stable, but we have found some issues when we are having resource contention or CPU issues. It is not easy to bring up the product because it is a bit of a resource hog. Sometimes when you need it the most, that is when you find it missing, but those are rare and far between.

What do I think about the scalability of the solution?

It is a very scalable product. No complaints there. We use it for hundreds of databases and it grows.

How are customer service and technical support?

On a scale of 1 to 10, I would probably give Oracle tech support somewhere between a 6 and a 7. Often, when you know what the issue is, there is a lot of collecting data for root cause which we might have provided just the previous day. We find ramp up is a bit of a waste of time before we can actually get a solution.

Which solution did I use previously and why did I switch?

We were covered by the Oracle enterprise license agreement and it made more sense for us to go with this product as opposed to looking for another one. They have had it for a very long time.

How was the initial setup?

It is a very straightforward setup and also we had help from Oracle as part of our enterprise license agreement with my company. They helped set it up and it has been working pretty well.

Which other solutions did I evaluate?

It was an easy choice. The Oracle Enterprise Manager is pretty well known and I don't think anything else, an external product, matches or comes even close.

What other advice do I have?

Look at the reputation and the size of the company. These products are often very expensive. It is better to go with someone who has been around for a long time and who would continue to be in business, as opposed to flavor-of-the-month products.

When I am looking at a vendor such as Oracle, the most important criteria that I am looking for from them are market reputation, the scale of the company, and the stability.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user522135 - PeerSpot reviewer
IT Specialist at a government with 1,001-5,000 employees
Vendor
It monitors SQL Server components in addition to Oracle database components.

What is most valuable?

The most valuable feature is the monitoring of all of the different types of targets in our infrastructure, including not only the Oracle Database components, but the SQL Server components also, in the host.

How has it helped my organization?

We are able to manage larger numbers of databases with less human resources.

What needs improvement?

I would probably like to see more plug-ins to manage even more heterogeneous types of resources.

What do I think about the stability of the solution?

I would say 95% of the time it's up and running without any problems.

What do I think about the scalability of the solution?

It's scaled pretty well for our needs, so far. We're planning on moving over to a server that has more resources available because we are getting to a point where, with some of the features that are available – such as dealing with monitoring compliances, security compliances – it's starting to take up more resources than what we have on that server along with these targets. We're having to move off of this server to have some more resources.

How are customer service and technical support?

When I open a ticket with Oracle, it is resolved in a timely fashion. I’m happy with the resolution. They work. We have MOS. They work extensively with us to try to get resolutions as quick as possible.

I rate technical support 8/10.

Which solution did I use previously and why did I switch?

We did have Foglight. It was providing us decent monitoring of the targets, but the OEM, specifically for managing the Oracle databases, is a lot more robust. You have more tools to work with to administer the Oracle databases.

How was the initial setup?

I was involved in deploying and setting it. It was very straightforward and I set up all three of the tiers, from the web to the application to the back-end database. We have them running on just one server, but it's providing what we need out of it. We're currently managing approximately 900 targets.

What other advice do I have?

It's a very robust tool. You will find there are many links and it's easy to navigate, but it might take you some time to learn where everything's at.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user522168 - PeerSpot reviewer
DBA at a aerospace/defense firm with 10,001+ employees
Real User
What makes it valuable is that we have one single pane that we can access to get all of our information.

Valuable Features

What makes it valuable is that we have one single pane that we can access to get all of our information and be proactive, whether it's Oracle Database, SQL Server, MySQL, or whatever, even host related.

Room for Improvement

Every release, they seem to move the navigation and you have to retrain your entire DBA staff. Maybe the user interface could be more consistent between releases. For every minor and major release, it usually jumps around all over the place.

Use of Solution

We've been using it for quite a while, probably since 11g and a little bit before that; so, for 6, 7 years or more.

Stability Issues

I think it’s stable. Every once in a while, it's kind of buggy, but for what it is, it's pretty good.

Scalability Issues

So far, it has been scalable. I think it's going to meet our needs moving forward.

Customer Service and Technical Support

For the most part, depending on who you get, technical support usually is good. Sometimes, it's hit or miss, but it depends on who you get those first few times.

Initial Setup

For initial setup, you actually have to have some experience. If you don't, it can get a little tricky. I got a lot of gotchas. Even if you read the instruction manuals, the documentation, there are still things that you need to be looking out for.

ROI

I think it provides value for the money. It definitely helps us be proactive in our database administrating. We don't have to spend time reacting to everything. We can find out where the problem is before our customer even realizes they have a problem.

Other Advice

Look into OEM, especially if you have a lot of databases that you want to monitor, or other products. It provides a single pane of information that you can use, and drill down capabilities to find exact problems.

When I select a vendor such as Oracle to work with, I look for them to be reliable, provide value and so on.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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it_user522066 - PeerSpot reviewer
Lead App Adviser at a tech services company with 10,001+ employees
Real User
It moves data, runs business rules, and runs calculation scripts. It's new and the user interface is clunky.

Valuable Features

The most valuable feature is its ability to integrate directly into S Space and move data, run business rules, run calculation scripts, and things like that.

Room for Improvement

The user interface is pretty clunky.

I have not rated it higher because it’s still new.

Use of Solution

I have been using it for about 18 months.

Stability Issues

It seems to be as stable as any other ETL product we use.

Scalability Issues

We're still in the development process. We haven't really put anything into production just yet.

As far as scalability, we're learning as we go on how to parameterize everything and stop hard-coding stuff. It seems to be handling what we're asking it to do.

Customer Service and Technical Support

Technical support is good. We get answers that we need within a couple of days. They are knowledgeable.

Initial Setup

Initial setup is a little kind of hokey, but once you figure it out, it's okay.

Other Solutions Considered

We use also use DataStage and Informatica, outside of the Hyperion stack and the Oracle stack.

Other Advice

I recommend using the product for similar situations, just because it does technically integrate all the Oracle products together, especially in the EPM space.

Reputation is a big part of the decision regarding which vendor to work with. The other part is strategy: Do they have partners that can help us strategize on implementation? We don't need people on the keyboard, we need people helping us with setting up the big picture.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user521574 - PeerSpot reviewer
Bhavinee Patel at Apple
Real User
The GUI is user friendly. We can see the monitoring tools for the host or database.

Valuable Features

The most valuable feature is the user-friendly GUI. With OEM, we can see the monitoring tools for the host or database.

Improvements to My Organization

We use it every day. For any performance issue, we jump into OEM and then we use it. We monitor the database to help us deal with the issue.

Room for Improvement

There as some monitoring tools, such as GoldenGate, that would be great if they could put them in OEM.

Right now, whatever we have is enough, but for additional features we want GoldenGate.

Use of Solution

We have been using Oracle for a long time.

We do have other technologies.

Stability Issues

It's stable.

Scalability Issues

We are moving to a data center right now. It was in one data center and we are moving it to another data center, where we have our other data business, and it has scaled well.

Customer Service and Technical Support

Technical support is good; very good. They were efficient.

Initial Setup

Initial setup and upgrades were straightforward. We have upgraded from 10 to 11 and from 11 to 12.

Other Advice

It's a very flexible, straightforward installation. It's user friendly, usable day by day and we can see the database monitoring, host monitoring, everything.

When I’m looking at a vendor such as Oracle, I look for good tech support, reliability, and stability.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Download our free Oracle Enterprise Manager Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Oracle Enterprise Manager Report and get advice and tips from experienced pros sharing their opinions.