Mule ESB Reviews

I used the free trial account to test the product, it allows 10 days free trial.  

I'm a software engineer and a user of Mule ESB. 

The best feature for me was the easy connectivity and easy integration. In comparison, if you go through code license for APN, it will require more configuration or more code but if you're going to Anypoint Studio and using Mule ESB, you just drag and drop the connectors, configure the credentials and complete your process as per your requirements. The product helps me a lot to integrate quickly. 

I think there are some connectors that are not available that should be included. Supports like Salesforce Connector that are available in APN could be included. It's possible that this requires more configuration in our system. I've also found that running Mule Anypoint Studio ESB can slow things down. 

They have good documentation but it's better to have a video explanation for some of the demos, something basic that runs for 10 minutes or so. If you have that and combine it with the documentation, it would simplify the learning process. 

I have used the solution for one year. Really helpful tool for integration with multiple system.

This is a stable solution.

The solution is scalable.

I haven't used technical support, I tend to check the documentation when there are problems. It's actually quite good. There is a video which explains integration in only three minutes, and that helped me understand the documents.

I used some of the notes and YouTube tutorials that explain the setup. They've simplified the process with the latest version which is a good thing. 

My primary uses are asset maintenance and data management.

The most valuable feature is that it's programmer-friendly, so it's very easy to develop APIs.

In order to meet the new trend of active metadata management, we need intelligent APIs that can retrieve new data designs and trigger actions over new findings without human intervention.

I've been using this solution for almost three years.

It's very stable and reliable.

This solution is scalable.

The technical support is reliable and quick to resolve any block we have.

The initial setup is straightforward and only takes a day, but it looks at many data sources, so you have to be specific about what you need. 

This product is expensive, but it does offer value for money.

I would give this product a rating of ten out of ten.

We were using it for EDI. We were using it for integration between RFID portals and our ERP system. We were also using it for the integration of customer data between the CRM and the ERP systems. I am no longer using it because I changed the company.

We were using the cloud version.

When we bought the solution, it was an in-the-cloud or PaaS solution. Because of that, I didn't have to take care of the infrastructure, which was a big plus.

It was pretty fast to develop APIs on this platform, which is something I liked about it. So, the time to value was pretty good. 

Its licensing or pricing model should be improved. If I compare it to other solutions, it is very expensive for small and medium businesses.

Their support should also be improved. Some of the tickets took a long time to be resolved, and I had to escalate to my account manager.

I used this solution for maybe five years.

It is very stable.

It is very scalable. It is also easily scalable.

I had about two developers internally, and they were taking care of its deployment and maintenance. In terms of the end users, it probably impacted hundreds or thousands of employees.

It was okay. There is room for improvement. I had some tickets that were taking a long time to be resolved, and I had to escalate to my account manager to push them through. I would rate them a three out of five.

In the latest implementation, we decided to start small with a very simple project that we had, which was customer integration between our CRM and ERP solutions. We started with a very small API. It was a small integration with only about three APIs, and that was it. We had success with it, and we ran it. 

We did it in partnership with a third-party consultant, and then we took it from there. Our experience was very good.

Pretty good. I would rate it a four out of five.

Its licensing was yearly. There were minor fees additionally, but those were related to VPN's high availability. When you purchase MuleSoft, you purchase it because it is highly available. So, you have to make sure that your VPN can support that. That's pretty much it. The other tools that we picked were things to deploy the solution to build the CI/CD pipeline using MuleSoft. We picked the one that wasn't free. So, we had to pay for it, but it was a minor cost.

They have a package to get you started. I would advise using at least a partner at the very beginning so that they can show you the best practices within MuleSoft and different layers of APIs. Sometimes, there are challenges around security and things like that. So, my advice is to get external help to get your developers started on it. Once they're taught the best practices, your intermediate to senior developers will pick it fairly quickly.

I would rate it a nine out of 10.

I am a solution architect where I design solutions by leveraging integration tools, low-code platforms, and BPM platforms. We are using Mule EBS for transformation purposes.

Mule allows us to transform our data into our desired outcome and then translate it. This allows it to be moved forward for further processing.

This tool has exceptional API management and integration connectors in addition to multiple out of the box connectors. 

The UI is good. From a development perspective, it's pretty easy and pretty intuitive for the developers to work with. We have fresh graduates who have started picking up MuleSoft. Its user interface is pretty intuitive.

We would like the ability to use our own code. This would allow us to develop customizations with ease. Additionally, it would be nice to have more analytics or insights on the exchanged information between databases.

I am working on my third project that utilizes Mule.

The solution is quite stable. We have not experienced any stability related issues as of now.

We have not had any issues regarding up-scaling and other things. We are in the process of increasing the usage of Mule so that it can take up to two thousand requests per unit minute.

The last time I raised a ticket with them where we needed additional guidance, they were pretty good and responsive. On one of my previous projects that I worked with where we needed some information or we needed some additional guidance from them, we were able to collaborate with them and solve the issue pretty quickly.

The initial setup was straightforward as we chose to go with the Mule cloud where the infrastructure was taken care of by them. We only needed to ensure connectivity between on-premise databases/systems and Mule cloud.

Because it's their cloud, the setup is much easier. It would be interesting to see what the setup is like for an on-premise or hybrid environment. It might be a completely different setup. It would probably be more complex because you have to go through certain process to ensure the compliance and the security standards of the organization are met, and that the connectivity is established.

We looked in to using Apache Camel and TIBCO.

It’s a pretty good tool to have it when you try to go with a microservices type of an architecture where you want to decouple your systems and where you want all the systems to talk to each other, share that knowledge, and create those experiences that you want as part of your digital transformation journey. This tool perfectly fits that. It's a good tool to have as part of your digital transformation journey.

I would rate it a seven out of ten.

We use this solution for payment integration. We are customers of Mule ESC and I'm a co-founder and the data engineer head.

The solution has helped us to develop more quickly and improve our time to market. 

I like the graphical interface and the number of connectors. The solution is easy to maintain. 

I'd like to see more attention given to the community editions.  

I've been using this solution for 10 years. 

The solution is scalable and stable. 

The initial setup wasn't that complex, we did it ourselves.

We're using the open-source version. 

I rate the solution nine out of 10. 

We normally use the API-led connectivity approach. We get the architecture and follow the basic rules and principles that Mule has.

We have had our research analysis team do six months of work looking into if this solution was going to benefit our organization and they determined it fit perfectly into our business. 

The cloud and integration abilities are most useful allowing us to use applications such as Salesforce and DataWeave. Additionally, the exception handling is good. We have experienced zero downtime since moving to this solution.

In an upcoming release, I would like to see more additional concept for exception handling, batch processing, and increased integration with other application.

I have been using the solution for the past five years.

The solution is very stable we have not had any issues

The scalability is good. We have a banking application running worldwide through the solution which attracts many users.

The installation is straightforward.

I rate Mule ESB a nine out of ten.

We implemented the Mule solution for our orchestration. We use it to follow up with the customer so the online order gets orchestrated to the target automated system.

The features that I have found most valuable are that the product is updated regularly and Mule's framework. Overall the performance is good.

For our current solution, I think what Mule provides out-of-box is a sufficient product.

As for what can be improved, in my experience the SMPT connectors need some improvement. 

It definitely takes some amount of integration knowledge but it is still pretty easy to learn. But I would request that the documentation be more informative. That would help the development community to understand the solution better, to deal with whatever challenges they face and ensure they'll be able to solve them on their own. 

The integrations are complicated so maybe that aspect of the solution should also be made simpler to use so that it wouldn't require such experienced resources to build a more complex integration.

Additionally, there are limitations with the subscription model that comes with the product. If you subscribe to the platinum subscription, you get more benefits. Now there are limitations in keeping the logs and the ability to handle the max of 30 days. They could improve that.

Lastly, they could provide us a bit more coding features.

I have been using Mule ESB for past one and a half years.

In terms of stability, we did found some bugs which we reported to Mule support, but overall I would say it's good.

Mule ESB's scalability is pretty good. It performs well.

In terms of numbers of people using the solution, actually Mule ESB plays an integrated role, so none of the users directly use it. But otherwise if you ask the production team and the development team, I would say close to 20 members are using this platform.

We definitely plan on increasing usage for Mule ESB because our customer is starting to do more AP's on the platform.

I think customer support is good. The support team responds to us, but due to some challenges in the product core, we are still waiting for them to respond to some issues.

The initial setup was straightforward.

I know that the setup is straightforward, but I did not do it myself. One person from our team did it. Everything is straightforward and pretty easy, including the deployment and the promotion from one level to another level.

I would definitely recommend Mule ESB for others to evaluate when they are choosing a product.

On a scale of one to ten, I would definitely rate Mule ESB an eight.

For it to be a higher rating they would need to improve the recording logs and encoding feature.

Mule ESB acts as an intermediary that assists with integration between multiple layers.

Mule ESB is quite lightweight.

Everything runs in Java, which is a useful feature.

There are some issues with both stability and scalability.

I have experienced some issues with clustering.

We have been using Mule ESB for probably three years.

The stability of this product can be improved.

I have had a couple of issues with scalability. Our use case has traffic that depends a lot on the SDK, so there are a lot of users.

The LAN team has been in contact with technical support.

Prior to Mule ESB, we were using an IBM solution that was pretty good. Mule ESB is cheaper but I would choose the IBM product instead.

The installation and setup had been completed before I joined the company.

This product is cheaper than some offered by other vendors, although there is a problem because you have to pay for some third-party adapters.

I would rate this solution a six out of ten.