Microsoft Identity Manager Reviews

Our primary use case for this solution is to secure the identity of our customer. It is required for compliance and for making our systems very secure.

This solution helps in that it adds to our security.

The most valuable feature is that it provides protection for our company documents.

This product integrates with our SharePoint Global Portal.

This product was only launched two or three years ago, and it is still in the process of becoming stable.

We have to make use of the current feature set before looking for new features.

This product was launched two to three years back and it is becoming stable.

The technical support for this solution is ok.

We began using this product because we moved to the cloud. Earlier, we were using on-premise systems and at that time, this kind of security was not needed as much. 

The initial setup was straightforward.

We used a consultant for the deployment of this solution and our experience was ok.

We are not looking specifically for ROI with this product. Rather, it is used for compliance.

I would recommend this product to a colleague at another company.

I would rate this solution a nine out of ten.

The most valuable feature of the solution is the fact that I can use it to track who is sending which email, who is accessing which documents or which files, etc. These tools help me improve security within the enterprise environment.

Support needs improvement. It is very easy to get somebody to help with the implementation of the Microsoft product itself, but when it comes to support it's a challenge as an IT team. You have to tell people, "Well we need to get back to Microsoft" and that can take forever.

Sometimes the waiting process really gets you stuck. If you have deployed a feature in your environment and you're using it and you cannot get the necessary support to be able to get back aspects of it, then it's as if Microsoft has whet our appetite, but then we can't use it any more. It's frustrating for everyone.

I want to be able to have access to somebody from Microsoft to be able to help me when I have challenges.

We have a lot of end users and a few admins. Right now, we have about 180 users on the solution.

On a scale of one to ten, I'd put technical support at seven. There's a lot of room for improvement. What really has helped us is the reviews that are put out by other admins who have been able to resolve the same problems. You can find an identical problem and see its resolution. If you are able to access those reviews, it helps you to navigate and try to solve your problems. That's what helps a lot of the time, as opposed to speaking with an actual person from technical support.

The difficulty of the initial setup is always different. It depends on which application you deploy. Some are complex, some are straightforward. If you're deploying Microsoft XG, it's quite straight forward. If you're deploying something like MGM it's a little more confusing, and you always need somebody to help you to be able to do that. SharePoint is also a little bit confusing to handle. 

Likewise Identity Manager looks a little more confusing in terms of its implementation process. There are other products from Microsoft that are more straightforward to implement or deploy, however.

Over the years Microsoft has improved a lot. We don't have problems like we used to have in previous versions. There's still more room for improvement, however. They have begun listening to their customers, and they are bringing out features that customers are asking for and if I can get that from an OEM it gives me the assurance that everyone is being taken care of.

I would recommend the solution, however if a person is considering implementing it, they need to have a plan. Otherwise, they might start off and only after realize that there are options that weren't implemented well. It's good to always have a plan of what you want to implement something new. Review it and let your team query it, so you know exactly what you are deploying. 

I would rate the solution eight out of ten.