Microsoft Exchange Online Protection (EOP) Reviews

Not a lot of our company's clients actually get Microsoft Exchange Online Protection (EOP) implemented in their IT environments.

My company's clients use Microsoft Exchange Online Protection (EOP) for email protection.

The most valuable feature of the solution is that it is a one-stop shop going through Microsoft. You don't have to worry about additional out-of-the-box features since the solution already offers a very good amount of basic protection or security for your emails. Most of our clients are small-sized businesses, so it suits them fine.

Our company faces difficulty with Microsoft Exchange Online Protection (EOP) because it's too big, clunky, and difficult for a small client to implement quickly and easily. Microsoft's competitors work a lot better since their products come out of the box directly, and one needs to turn them on to make them work. Microsoft Exchange Online Protection (EOP) requires a lot of configuration, support, and management. The aforementioned areas can be considered for improvement.

I have been using Microsoft Exchange Online Protection (EOP) for five years. I work at an IT support company that resells, implements, and offers support for Microsoft products.

My company hasn't faced any stability issues with the solution.

My company hasn't had the need to use the solution's scalability, but I believe that it is a scalable product.

My company works with small to medium-sized businesses, where even among the medium-sized ones, we prefer the smaller ones.

In general, my company is happy with Microsoft support, and we haven't needed support specifically for Microsoft Exchange Online Protection (EOP).

I rate the technical support an eight to nine out of ten.

Positive

The initial setup of the solution does not consist much of installing it, but meeting the needs of our company's clients. The setup phase requires quite a bit of planning.

There is no standard amount of time taken when it comes to the deployment of the solution. After our company's clients are prepared to make payments toward the solution, it takes around four hours to deploy the solution.

The solution falls on the higher or more expensive side of the spectrum.

The maintenance of the solution is neither too easy nor too difficult. The maintenance is not so easy because what tends to happen is things get set up, and those decisions don't get revisited regularly. There needs to be some process where the settings, decisions, and configurations get reviewed to determine whether they still meet the company's clients' needs regularly.

The solution can be more beneficial for medium and large-sized businesses compared to the smaller ones.

I rate the overall solution a six out of ten.

I primarily use the solution for online protection. It protects us from malware and spam, among other threats.

I can employ my own policies, for example, attached files and email, and I can apply security to them and analyze threats that may come in. I put together the best configurations to help protect the users.

It has offered effective protection to help us avoid email issues. For example, my CEO in the past had been compromised with malware. When we deployed this solution, we've been able to avoid issues.

The functionality is good.

It helps maintain protection. It can protect our Microsoft operations. It offers great security against malware and other threats. 

Technical support is excellent.

It is stable.

The solution can scale. 

It offers good value for money.

It doesn't protect against everything. We do need protection for, for example, endpoints. 

We'd like Citrix and Linux identity protection. We need security beyond just email so that we can avoid malicious threats.

I've been using the solution for five years in total.

It is stable. I'd rate the reliability ten out of ten. There are no bugs or glitches and it doesn't crash or freeze. 

I'd rate the solution eight out of ten in terms of scalability. It can scale. 

Microsoft support is excellent. They are very helpful and responsive. 

Positive

The initial setup was very easy. It was not difficult. We had good documentation in order to assist us. There's a lot of information available. 

The pricing is expensive, however, it is valuable to have, so that pricing is okay.

I'm not sure which version of the solution we're using. 

Overall, I would rate the solution ten out of ten. I'm very pleased with the solution.

It is an easy solution. It is useful for local users and our company because we use Microsoft 365. It is also free with Microsoft 365.

The security features could be better and more secure in the next release.

We have been using this solution for two years.

It is stable.

It is scalable. We have more than 200 users using this solution using Microsoft accounts and emails.

The deployment was easy. We have a hybrid solution. We have Exchange, we have Office 365, and we can create Office 365 users. So if we want to create with Exchange, we can also do that. And all our incoming emails go through Office 365 Online Protection.

We've used technical support a few times, and they've helped us.

The initial setup was straightforward. It has already established standards that are configured.

The solution has annual licensing.

I rate this solution a nine out of ten.

It's a spam filter and an antivirus solution. It protects our clients from spammers.

It has a really nice web-based administration console. Thanks to this, our clients are not tied to a particular server or workstation. They can just hit a URL anywhere in the enterprise and view the console.

The included patch management system is really good. It keeps itself up to date which is critical when you're dealing with anti-virus and spam filtering. Overall, I think it's really a great product.

It kind of has a heavy footprint — in terms of an implementation footprint. I think the implementation could be more streamlined. The implementation could be more flexible in terms of allowing users to pick and choose where they want to deploy.

Personally, I like to be able to pick and choose what I'm implementing and where I am implementing it in the environment instead of having to install the whole stack.

In the next release, I would like to see them add some features beyond just spam and anti-virus. Maybe some bulk email tools — in terms of being able to send them from within the environment. Send group emails, send information to the administration team; I'd like to see them add some MailChimp kind of functionality or mailing lists. 

Instead of just providing spam and anti-virus filtering, I'd like to see them add more feature functionality. The one thing that I don't like is that it's very much a point product. It just does what it does, very specialized. I think this industry as a whole is going away from point products and heading towards suites — integrated suites that do a number of different things. I think that they would be wise to fold this into a broader overall suite of products.

I have been using Microsoft Exchange Online Protection for roughly 15-16 years. 

This solution is exceptionally stable. It scales excellently for what it's used for.

The technical support is outstanding.

The initial setup is straightforward. 

ROI-wise, this solution has been great.

If you're interested in using this solution, make sure you understand the technical requirements and deploy it somewhere where it will have access both inside and outside that it needs. Inside, it needs to see the mail stores, and outside it needs to be able to download the packages that it needs to provide the spam and anti-virus filtering with protection.

Overall, on a scale from one to ten, I would give this solution a rating of ten. 

I'm using Microsoft Exchange Online Protection to reduce cost because I won't need another solution to check the edge malware and spam.

The most valuable feature is the ease of administration. Other solutions require complex administration, but Microsoft Exchange Online Protection is easier.

The security compliance features need to be improved. Sometimes, a client's mailbox becomes full because of retained information and not because of mail.

I would like to see improvement in block rules as well.

I've been using this solution for nine years.

It is a stable solution, and I would give stability a ten out of ten.

Microsoft Exchange Online Protection's scalability is good, and I rate it at ten out of ten.

I would rate Microsoft's technical support at ten out of ten.

Positive

The initial setup of Microsoft Exchange Online Protection was easy.

Microsoft Exchange Online Protection is a good solution at an affordable price. It is a good investment.

I would recommend Microsoft Exchange Online Protection and rate it at ten out of ten.

I work in a financial institution and we use Microsoft Exchange Online Protection to protect our CEO's emails and all users' emails from phishing and other threats.

The most valuable feature of Microsoft Exchange Online Protection is the accidental release of information protection capabilities. Additionally, the solution is easy to use.

The price of Microsoft Exchange Online Protection could be reduced to make it more competitive.

I have been using Microsoft Exchange Online Protection for approximately one year.

Microsoft Exchange Online Protection is stable.

We have had some issues and the support we received was good and quick.

I have used other solutions, such as Carbon Black and Trend Micro Deep Discovery Email Inspector. I found that Microsoft Exchange Online Protection is a much better solution because the search time is quicker and there are more alert results.

The configuration of Microsoft Exchange Online Protection is easier than other solutions.

We did the deployment of the solution in-house.

The solution is priced high and could be less expensive compared to other solutions.

There is no maintenance needed for this solution, but we have analyzed the results from the findings from the alerts.

I would recommend this solution to others.

I rate Microsoft Exchange Online Protection a ten out of ten.

We use the solution to receive emails. We do not use the calendar function as our clients are slow adaptors to the latest features.

When the product is being updated, it changes some of the setups. The support team is also not good.

I have been using Microsoft Exchange Online Protection since 2019.

It is a stable solution.

It is a scalable solution. I've recommended the solution for small, medium, and large enterprises. 

The initial setup is straightforward. But if you do not know what you are doing then it can be troublesome. There are a lot of terms that they use for their online product. But we need to familiarize ourselves with the old jargon. 

The customers try to deploy it on their own and when they fail they involve us. The deployment takes a day because you still have to document everything you did. You still have to show the local admin what to do, and how to manage it. I can do the deployment myself, but I do it together with the local guys so that we can all be on the same load.

The pricing of the solution is reasonable. We are usually local, and most of our clients are in the development phase. So they're taking the governmental discount. We do not pay for extra support.

I advise people to use it. I rate the overall solution a nine out of ten.

We use the product to provide full email security protection policies.

We like the holding facility that is available for potentially suspicious URLs.  This allows a real-time review to be performed before the email reaches a user's inbox.

We would like the solution to have more in-built intelligence in the way that it reviews potential security risks, rather than our team constantly having to update the policies.

We have been using this solution for around 15 years.

We have found the stability of this solution to be good.

We have found the solution to be easily scalable when new users need to be added; this is a multi-tenant product.

We have found the support to be good.  However, the default first line of issue resolution for this product is the online community and FAQ pages.

The initial setup was very straightforward due to the solution being completely cloud-based.

Licenses for this solution are available as packages of different tiers. The package will differ depending on the features that an organization wants, but all packages come with some default features included.

We would advise organizations who wish to build customized policies that this will increase the implementation time for this solution.

We would also advise organizations to carry out extensive testing before implementing this solution; this will ensure that it is set up exactly the way that they need it to be.

I would rate this solution a seven out of ten.