Microsoft Exchange Online Protection (EOP) Reviews

It is an easy solution. It is useful for local users and our company because we use Microsoft 365. It is also free with Microsoft 365.

The security features could be better and more secure in the next release.

We have been using this solution for two years.

It is stable.

It is scalable. We have more than 200 users using this solution using Microsoft accounts and emails.

The deployment was easy. We have a hybrid solution. We have Exchange, we have Office 365, and we can create Office 365 users. So if we want to create with Exchange, we can also do that. And all our incoming emails go through Office 365 Online Protection.

We've used technical support a few times, and they've helped us.

The initial setup was straightforward. It has already established standards that are configured.

The solution has annual licensing.

I rate this solution a nine out of ten.

We use Microsoft Exchange Online Protection for scanning and protecting email attachments and URLs. Primarily we use Mimecast for URL protection, but it's good to have a second step, particularly Microsoft Exchange Online Protection, just in case something slips through.

What I like most about Microsoft Exchange Online Protection is its integration with Windows, so we have one central view for all alerts and incidents.

I'm pretty happy with Microsoft Exchange Online Protection, so off the top of my head, I can't think of any reason for me to want to change something in the solution.

Having orchestration features added to Microsoft Exchange Online Protection, particularly automation and remediation, would be quite useful.

I've been using Microsoft Exchange Online Protection for five or six years.

Microsoft Exchange Online Protection is quite stable.

Microsoft Exchange Online Protection is a scalable solution.

I haven't contacted technical support for Microsoft Exchange Online Protection.

Before Microsoft Exchange Online Protection, we used Mimecast. We still use Mimecast, but for an antimalware solution, we've always used what's available on Windows.

I didn't configure the solution, so I can't tell if the setup was straightforward or complex. Our Exchange administrators were the ones who set up Microsoft Exchange Online Protection.

We implemented the solution in-house.

Our license for Microsoft Exchange Online Protection is covered by our enterprise agreement.

There are three thousand users of Microsoft Exchange Online Protection in our company. There is no plan to increase the number of users, at least not in the near future.

Microsoft Exchange Online Protection is quite a difficult product. I would recommend it because it's a good product. My advice to others looking into using it is to make sure their rules are configured correctly, and they have turned on all the necessary features.

I'm rating Microsoft Exchange Online Protection eight out of ten.

The product's end-of-life cycle could be extended. When it gets upgraded, we should receive some incentives. For example, someone who has purchased a Microsoft professional license should be able to renew or upgrade without buying a new product.

There have been some online intrusions on security. If Microsoft packaged the updates more frequently, the protection would be better. If updates take less time, we might receive malicious emails.

Additionally, I would like to see changes in the licensing model. If someone has a corporate license with many users, they should get a better price.

I have been working with Microsoft Exchange Online Protection (EOP) since 1998.

We could get technical support services directly from Microsoft.

Positive

We use Sophos for email protection. Sophos enhances our accessibility and helps prevent malicious email intrusions.

The product is expensive. 

The email policy configuration options in Microsoft EOP are satisfactory. I recommend it to any user who wants to use Microsoft. 

I rate it a ten out of ten. 

Microsoft EOP's most valuable feature is a shared mailbox. 

The solution needs to improve its backup. 

I rate the tool's stability a ten out of ten. 

Microsoft EOP is scalable. 

The tool's deployment is straightforward. You need to get a license to use the product. 

I rate Microsoft EOP a ten out of ten. 

I manage all the users and special accounts with the tool. 

You can use the product to create special accounts. 

We have experienced issues while migrating from on-prem to the cloud. The tool needs to improve its stability. 

I have been working with the solution for more than ten years. 

I would rate the product's stability an eight out of ten. 

My experience with the tech support team is good. 

The product's setup is easy and quick. 

We relied on a third-party to complete the deployment. 

I would rate the solution a nine out of ten. 

We use it for email protection. 

Microsoft Exchange Online Protection is very good when it comes to anti-phishing and anti-malware. And the fact that it has an impersonation feature for the domain as well as users.

The reporting needs a little bit of improvement. When you compare it to Mimecast features and data porting tools, it's less superior compared to EOP.

Another area of improvement could be pricing. So Exchange Online Protection has a higher price compared to its competitors.

I've been working with it for over three years now.

I would rate the stability a nine out of ten. 

I would rate the scalability an eight out of ten. The scalability is pretty good; it does what it is supposed to do. I haven't encountered many issues because Microsoft regularly updates its product.

We're just over 650 users in our company using this solution.

The customer service and support have been really helpful. Whenever we raise a support ticket with them, they respond in a timely manner, and almost 99.9% of the time, issues are resolved.

Positive

I have used MessageLabs in the past, and I would say that EOP is better than MessageLabs in terms of the interface and ease of use. 

The initial setup is easy. Moreover, it is easy to maintain. The deployment model is cloud-based, but we are in a hybrid environment. So it does protect our on-premises environment as well.

The initial deployment was done by our IT team. In our IT department, I would say roughly 12 people are required for maintenance.

It's a high price. When comparing it to Microsoft Defender and Mimecast, it is more expensive. 

I would definitely require using this solution. Overall, I would rate the solution a nine out of ten. 

I primarily use the solution for online protection. It protects us from malware and spam, among other threats.

I can employ my own policies, for example, attached files and email, and I can apply security to them and analyze threats that may come in. I put together the best configurations to help protect the users.

It has offered effective protection to help us avoid email issues. For example, my CEO in the past had been compromised with malware. When we deployed this solution, we've been able to avoid issues.

The functionality is good.

It helps maintain protection. It can protect our Microsoft operations. It offers great security against malware and other threats. 

Technical support is excellent.

It is stable.

The solution can scale. 

It offers good value for money.

It doesn't protect against everything. We do need protection for, for example, endpoints. 

We'd like Citrix and Linux identity protection. We need security beyond just email so that we can avoid malicious threats.

I've been using the solution for five years in total.

It is stable. I'd rate the reliability ten out of ten. There are no bugs or glitches and it doesn't crash or freeze. 

I'd rate the solution eight out of ten in terms of scalability. It can scale. 

Microsoft support is excellent. They are very helpful and responsive. 

Positive

The initial setup was very easy. It was not difficult. We had good documentation in order to assist us. There's a lot of information available. 

The pricing is expensive, however, it is valuable to have, so that pricing is okay.

I'm not sure which version of the solution we're using. 

Overall, I would rate the solution ten out of ten. I'm very pleased with the solution.

Microsoft Exchange Online Protection's use case can be email collaboration, data protection from various threats such as phishing or malware, and deploying anti-spam policies and anti-malware policies to ensure user safety. Additionally, the attack simulation and training features within the solution can be used to train end users across different campaigns happening over the internet. Other features like saved attachments, saved documents, and disabling options in Microsoft Exchange Online Protection can also be utilized.

The pre-set policies and configuration analyzer are the most valuable features in my opinion. The configuration analyzer is a great function to bring about strong external protection, and one can either turn on the pre-set policies or take help from the configuration analyzer to get recommendations for better protection.

One area that could be improved is handling gray emails, which are emails with attachments or newsletters that are not necessarily malicious, but are coming from different providers and are being received by various customers. Microsoft Exchange Online Protection may not be fully capable of stopping these emails until submitted for investigation over a specific period of time by Microsoft experts. This process needs improvement.

I have been working with the product for approximately six years.

The stability of this solution is quite good. It's been working well for a long time. Microsoft is constantly updating it and adding more features. I would rate it a nine out of ten.

I would rate its scalability a seven out of ten. There are certain restrictions. When you're using a Microsoft product solution, you can scale it, but if you're not, there are limitations.

If a company is doing business transactions, sending and collaborating, or choosing teams, I suggest they use Exchange Online Protection. But it may not be enough for any organization that is doing its best, as many threats are happening through different communication channels. I suggest using Office 365 as well, which comes with more advanced functionalities.

The experience with customer service from Microsoft varies. For example, if you open a ticket and get good engineers or support representatives, the experience is obviously good. It really depends on the quality of the support you receive. Overall, my experience has been average. Sometimes I get very bad responses from engineers or developers who don't understand the service or may not be properly trained on it. It can be hard for someone like me to explain everything so that they can understand the problem, and they may need to consult their team or do some research before providing a solution. These things take time. But if you get a good representative who is knowledgeable, then the experience is very smooth.

The initial setup is very simple. There are certain policies within the environment that will do the job automatically if you don't do anything. Moreover, every organization has default policies that are automatically applied if you don't do anything, but Microsoft provides documentation if you want to customize the policies. It is easy to work around the default policies if you need to make changes.

EOP is mainly deployed for the public cloud and there is no on-premises version available. However, if an organization has an on-premises email solution, they can choose to connect it to EOP to protect their emails with external protection. Organizations can reroute their emails through EOP so that all inbound and outbound emails go through the EOP solution and get filtered accordingly.

I would rate it a seven out of ten. It is a low-price solution.

Overall, I would rate Microsoft Exchange Online Protection a six out of ten. It is a good product. However, it may not meet all the requirements of today's business world. But if you combine it with different solutions in production, then it becomes a lot more effective.