We use the solution for Internet traffic load balancing and internet traffic routing via proxies to our internal applications. It is not for user connectivity but more for the system to system integration as an application gateway.
Sr. SAP Portfolio Architect at a manufacturing company with 10,001+ employees
Low maintenance, effective load balancing, and scalable
Pros and Cons
- "Some of the key features of this solution are the low-level maintenance required, floating proxy service, and load balancing."
- "One of the challenges we faced was the solution does not support any other PCP protocols apart from HTTP and HTTPS."
What is our primary use case?
What is most valuable?
Some of the key features of this solution are the low-level maintenance required, floating proxy service, and load balancing.
What needs improvement?
One of the challenges we faced was the solution does not support any other PCP protocols apart from HTTP and HTTPS. We had some requirement for load balancing that it did not support SAP, they should provide support for more protocols.
For how long have I used the solution?
I have been using the solution for approximately one year.
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What do I think about the stability of the solution?
The solution is very stable for us at the moment but I think we need more experience in the future to come to a more exact determination on the stability.
What do I think about the scalability of the solution?
We have no problem with the scalability of the solution.
How was the initial setup?
The installation is quite simple.
What about the implementation team?
We have a cloud technical team that does the deployment and maintenance of the solution.
What's my experience with pricing, setup cost, and licensing?
Every solution comes with a license and cost. Microsoft provides the license and the total cost is for the maintenance every year.
What other advice do I have?
We plan to keep using the solution in the future and I would recommend it to others.
I rate Microsoft Azure Application Gateway an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Cloud Solutions Administrator at a computer software company with 1,001-5,000 employees
Easy to work with, has good pricing, and is quite scalable
Pros and Cons
- "The pricing is quite good."
- "The monitoring on the solution could be better."
What is our primary use case?
We primarily use the solution to just secure the traffic coming from the outside into our application.
What is most valuable?
Overall, we've been happy with the solution.
The solution has good integrations. You can combine it between a few different options.
The product is easy to work with. It has a very high level of performance.
The solution is well supported by Mircosoft. If you run into issues, they are there to assist and to work with you to resolve everything.
The pricing is quite good.
What needs improvement?
Occasionally the solution is too secure and we need it to allow in specific traffic. It tends to cut that traffic off due to its high security settings.
The monitoring on the solution could be better.
The product requires better reporting capabilities. Currently, we need to have a third-party handle that aspect for us.
There needs to be more of a security center. That way, we're able to see everything that's going on in the system.
The product needs to offer DDoS protection.
For how long have I used the solution?
I've been working on the solution for one year. It hasn't been too long at this point.
What do I think about the stability of the solution?
This solution is quite stable. We haven't had any issues. It's been reliable.
What do I think about the scalability of the solution?
When it comes to scalability, there are no limitations. Azure gives you whatever your environments need. It has all the capabilities to do what you require.
How are customer service and technical support?
Technical support has been really great. It's one of its selling features. Microsoft is quite supportive and we've been very happy with their level of service so far.
How was the initial setup?
The initial setup wasn't too complex. It was pretty straightforward. We didn't run into any issues in general.
What's my experience with pricing, setup cost, and licensing?
The solution is quite reasonably priced. It costs less than other cloud solutions.
What other advice do I have?
We are Microsoft partners.
I would recommend this product to people. It's safe and Microsoft recommends it as well. Up until this point, it's working great for us. It's excellent at catching attacks and suspicious content.
Overall, I would rate it at a ten out of ten. It works well for us and offers good performance.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Microsoft Azure Application Gateway
May 2025

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Senior Software Engineer at Varian Medical Systems, Inc.
Secures our internal applications and hides them from outside connections
Pros and Cons
- "This is a SaaS product, so it is always up to date."
- "For the first-time user, it is difficult to understand so the user-interface needs to be improved."
What is our primary use case?
We primarily use this solution to hide all of our applications behind the firewall. The application logic and dependencies are not known to the outside world because you don't have to open your external public IP to them.
It does not particularly improve functionality but you get the benefit of the security that is offered by Azure.
How has it helped my organization?
The Azure Application Gateway allows us to hide all of our backend components from our clients.
What is most valuable?
This is a SaaS product, so it is always up to date.
Once the gateway is configured, you can route all of your client requests based on the relevant part. For example, if somebody is asking to upload an image then a separate part will be called, whereas if they are asking to upload a video then it will be a different repository.
What needs improvement?
The documentation is not user-friendly and it is not very easy to use. For the first-time user, it is difficult to understand so the user-interface needs to be improved.
The tutorials are something that can be improved upon.
I would like to see this more of a multitenant solution.
For how long have I used the solution?
I have been working with the Azure Application Gateway for almost 11 months.
What do I think about the stability of the solution?
It is a good service that is provided by the vendor and it is stable.
What do I think about the scalability of the solution?
It is getting more scalable as more features are being added.
How are customer service and technical support?
We have not been in contact with technical support for this solution.
Which solution did I use previously and why did I switch?
We use Microsoft products for the majority of our applications and we are completely dependent on them. We did use another service prior to this one, which was an internal tool, but we switched to Azure because everything is being controlled by the vendor.
How was the initial setup?
The configuration involves defining all of the routes. This is somewhat complex and is not easily understandable by just anyone. Our deployment took about 15 minutes.
What about the implementation team?
We have an internal team for deployment and maintenance.
Which other solutions did I evaluate?
We did not evaluate other options before selecting the Azure Application Gateway.
What other advice do I have?
My advice to anybody who is considering this solution is that it is not a must-have feature, but rather, a security service. If you're ready to bear the cost for security then you should implement the application gateway.
This is a product that is in good shape.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Snr. Infrastructure Architect at LogicEra
Provides high availability, redundancy, and load balancing for deployed applications
What is our primary use case?
Application Gateway is a tool service that provides high availability, redundancy, and load balancing for deployed applications on the cloud.
What is most valuable?
Application Gateway is cost-effective and has autoscaling. We can autoscale it.
What needs improvement?
The application gateway is good, but performance improvement in the containerization environment is needed.
The traffic that relies on HTTP for a website is being manually configured to HTTPS. This process should be automated. If the protocol is HTTP, it should automatically redirect to HTTPS.
For how long have I used the solution?
I have been using Microsoft Azure Application Gateway for one and a half years.
What do I think about the stability of the solution?
The stability is acceptable, but we are encountering issues configuring the container environment. Apart from that, the performance is satisfactory.
I rate the solution’s stability as seven out of ten, but I rate it as nine out of ten for normal applications.
What do I think about the scalability of the solution?
We have over three hundred customers, most of whom utilize Azure Application Gateway. Some are in the government sector, while others are in the private sector.
I rate the solution’s scalability a ten out of ten.
How are customer service and support?
Microsoft's support is lacking. Their technical expertise seems insufficient, and when issues arise, the support personnel often request screenshots and provide only minimal information. Despite numerous emails and interactions with various technical support personnel, the initial support experience is subpar. The response is very fast, but they're not technical questions, as we need.
How would you rate customer service and support?
Positive
How was the initial setup?
I rate the initial setup a ten out of ten for technical users and an eight out of ten for non-technical users. It's a one-time application. However, once configured, it becomes very easy to manage. Deployment takes 20-30 minutes, depending on the number of applications and servers we are configuring.
What's my experience with pricing, setup cost, and licensing?
The product is cheap.
What other advice do I have?
A WAF, a robust firewall solution, has been built into the Azure portal. Two models are available. The WAF is also integrated with the Application Gateway, providing comprehensive security for your cloud applications.
This security feature applies to traditional VM applications running on VMs and extends to autoscaling nodes in containerized environments.
The Microsoft Azure Application Gateway is a highly beneficial and flexible feature for facilitating the development of our applications and obtaining necessary certifications, thus sustaining our business operations. It offers scalability and high availability, which are crucial for meeting our growing needs. The Application Gateway serves as the sole solution for providing these capabilities, eliminating the need for developing such features in-house. It's an all-in-one solution that perfectly fulfills our requirements.
Overall, I rate the solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Technical Lead at a tech services company with 1-10 employees
Reasonably priced, reliable, and easy to install
Pros and Cons
- "It does an excellent job of load balancing."
- "The increased security that we are considering is because of some of the things that the security team has brought to our attention. They have pointed out that we would most likely require a better web application firewall than Azure Application Gateway."
What is our primary use case?
We use Microsoft Azure Application Gateway for web applications and APIs.
What is most valuable?
So far, so good, but there are some capabilities we would like to investigate further, such as distributed denial of service (DDoS) and other similar features.
It does an excellent job of load balancing. The Application Gateway is performing load balancing, but we must decide whether to continue using the Gateway's firewall or to use another firewall. That's what we're looking at.
What needs improvement?
The increased security that we are considering is because of some of the things that the security team has brought to our attention. They have pointed out that we would most likely require a better web application firewall than Azure Application Gateway. That's the issue, that we are looking into.
For how long have I used the solution?
I have been using Microsoft Azure Application Gateway for two years.
We are working with version two.
What do I think about the stability of the solution?
We have no issues with the stability of Microsoft Azure Application Gateway, so far it has been good.
What do I think about the scalability of the solution?
Microsoft Azure Application Gateway is a scalable solution. We have not had any issues with scalability.
It's an external customer base.
How was the initial setup?
The initial setup is straightforward. We do not have any issues with that, we are completely in control of Microsoft Azure Application Gateway.
What about the implementation team?
We completed the deployment ourselves.
What's my experience with pricing, setup cost, and licensing?
The cost is not an issue. It's not about finding a less expensive solution. It's about the additional costs we might incur if we with Cloudflare or another similar service provider.
We are not facing any additional costs. We must consider the additional costs that will be incurred if we choose a more advanced firewall.
Which other solutions did I evaluate?
I'm looking into web application firewalls and comparing Cloudflare with Azure's firewall. We are currently using Microsoft Azure Application Gateway and were considering the benefits and costs of upgrading to Cloudflare.
What other advice do I have?
I would rate Microsoft Azure Application Gateway an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Beneficial policies, useful data store, but security could improve
Pros and Cons
- "The most valuable features of Microsoft Azure Application Gateway are the policies, the data store they are using, and the cloud platform it operates on."
- "In the next release, the solution could improve the integration with Service Mesh and other Azure Security Services."
What is our primary use case?
Microsoft Azure Application Gateway is used mainly for data transformation from on-premise to cloud or from cloud to on-premise. We are only using this solution extensively for web applications.
What is most valuable?
The most valuable features of Microsoft Azure Application Gateway are the policies, the data store they are using, and the cloud platform it operates on.
What needs improvement?
The solution could improve security.
In the next release, the solution could improve the integration with Service Mesh and other Azure Security Services.
For how long have I used the solution?
I have been using Microsoft Azure Application Gateway for approximately two months.
What do I think about the scalability of the solution?
We have approximately 50 users using this solution in my organization. They are developers and VDAs.
How are customer service and support?
The support that they provide could be faster.
What about the implementation team?
The implementation was done by our IT team of engineers and administrators.
What's my experience with pricing, setup cost, and licensing?
There is some additional cost, such as extended support.
What other advice do I have?
If you are a native Azure user, I would recommend this solution as long as you don't have any other security solution options.
I rate Microsoft Azure Application Gateway a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Presales Engineer at a tech services company with 1,001-5,000 employees
Easy to set up, stable, and scalable
Pros and Cons
- "The solution is easy to set up."
- "The configuration is very specific right now and needs to be much more flexible."
What is our primary use case?
I primarily use the solution during application deployments. I use it to protect the applications.
What is most valuable?
The solution offers good protection of applications during deployment. It makes the deployment of applications that are on Azure fairly straightforward.
The solution is easy to set up.
What needs improvement?
The configuration is very specific right now and needs to be much more flexible. They need to work on it so that it's much easier to configure the solution so that it works how we need it to. It needs to be customizable.
The firewall portion of the gateway is very basic. It needs to be improved upon. It needs to be more robust.
For how long have I used the solution?
I've been using the solution for a while now.
What do I think about the stability of the solution?
The solution is quite stable. We haven't had issues with bugs or glitches. It's reliable. It doesn't crash or freeze. We've enjoyed the level of stability provided by the product.
What do I think about the scalability of the solution?
The solution is quite scalable. If a company needs to expand it out a bit, it should be able to do so easily. It's not hard to do so if you need to.
We have about 40 people who are currently using the solution within our organization.
How are customer service and technical support?
We've dealt with technical support in the past moreso in relation to the cloud solution. They helped us with some technical aspects and we found them to be quite helpful. We're satisfied with the level of support that we've been given so far.
Which solution did I use previously and why did I switch?
I also have experience with Radware, Fortinet, and Check Point, among other solutions. We use a variety of different solutions within our organization.
How was the initial setup?
The initial setup is not overly complex, to be honest. For our organization, it was quite an easy setup. It was straightforward. A company shouldn't struggle with getting it up and running.
Depending on the configuration, I can handle a deployment over the course of one day or so.
What about the implementation team?
I was able to handle the implementation myself. I did not need the assistance of a consultant or integrator.
What other advice do I have?
We're partners with Microsoft.
While, at this moment, Azure is only on the public cloud at this moment, the applications are all deployed on-premises.
I'd recommend the solution to other organizations. Overall, we've had a good experience.
I would rate this product at a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Consultant Azure Cloud Infra & Apps at a tech services company with 51-200 employees
Straightforward and stable with a valuable WAF feature
Pros and Cons
- "WAF feature replicates the firewall."
- "Scalability can be an issue."
What is our primary use case?
Our primary use case of this solution is for exposing services to the internet. We are Microsoft partners and I am the company's consultant for Azure Cloud Infra & Apps.
What is most valuable?
I think the WAF feature is valuable, it replicates your firewall. It's one of the features in the application gateway and that's in a layer 7-based firewall with layer 7-based features. We use this feature a lot in the application gateway.
What needs improvement?
Scalability can be a bit of an issue although it's better in v2. I'd also like to see increased flexibility. There are limits when you want to share an application gateway across multiple clusters. I know Microsoft is working on that, but we don't know when it will be finished and released to the public.
For how long have I used the solution?
I've been using this solution for around seven years.
What do I think about the stability of the solution?
This is a stable product.
What do I think about the scalability of the solution?
As mentioned, there are some issues with scalability which will hopefully be solved soon. We have many customers using this solution that have more than 100 application gateways.
How are customer service and technical support?
Technical support is fine - we have a lot of interaction with Microsoft Corp in Seattle. We help improve their products by participating in a few programs and testing features to improve their functionality and reviewing the end product.
How was the initial setup?
The initial setup was quite straightforward, deployment took a couple of hours. We're consultants so we do it ourselves.
Which other solutions did I evaluate?
Because of our partnership with Microsoft we have an input Microsoft first policy. If none of their solutions are applicable or available, then we look to another solution, but that is not the case here.
What other advice do I have?
I would recommend this solution.
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

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Updated: May 2025
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