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Solution Architecture at a computer software company with 201-500 employees
Real User
Top 20
It's really useful, and I have used it for API applications as well as web applications
Pros and Cons
  • "The solution's integration is very good."
  • "Microsoft needs to work on their documentation."

What is our primary use case?

It's really useful, and I have used it for API applications as well as web applications. Apart from that, you can write your custom rules. 

I have widely used it for applications. It's good if you have a single application, as well as a number of applications. You can have one application and configure everything in one application gateway. 

Microsoft can work on it as the pooling size as the max pool size is two hundred. Sometimes, when there's heavy traffic, it gives a bad gateway error. 

What is most valuable?

If you are using a third party application and have network constraints, you can use the API in your network and then create a proxy out of it. It is URL-based. 

The solution's integration is very good.

The troubleshooting feature is also good, as it gives you a fair amount of permission.

What needs improvement?

Microsoft needs to work on their documentation.

The scalability needs improvement.

For how long have I used the solution?

I have been using Microsoft Azure Application Gateway for almost four years. 

Buyer's Guide
Microsoft Azure Application Gateway
August 2025
Learn what your peers think about Microsoft Azure Application Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
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What do I think about the stability of the solution?

It is a highly stable solution. I rate the stability a nine out of ten.

What do I think about the scalability of the solution?

The solution can be made more scalable. 

How are customer service and support?

The technical support team is quick in their responses.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is complex at the beginner level due to lack of documents. 

What's my experience with pricing, setup cost, and licensing?

The solution is reasonably priced. 

What other advice do I have?

Overall, I rate the solution a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
MuraliKrishna - PeerSpot reviewer
Deputy Manager at Deloitte
Real User
Top 10
An expensive solution for isolation and load balancing

What is our primary use case?

We use the solution for isolation and load balancing.

What is most valuable?

The solution offers the ability to scale the bandwidth in real-time and observability.

What needs improvement?

The product should improve its cost-to-performance ratio.

For how long have I used the solution?

I have been using Microsoft Azure Application Gateway for 18 months.

What do I think about the stability of the solution?

I rate the solution’s stability a ten out of ten.

What do I think about the scalability of the solution?

I rate the solution’s scalability a ten out of ten.

How are customer service and support?

All Azure services have the same support. There is no specific support. There is a similar team for all components and tickets. They need to do a much better job. The quality and speed of support should be improved.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup takes a few minutes.

I rate the initial setup a seven out of ten, where one is difficult and ten is easy.

What's my experience with pricing, setup cost, and licensing?

The product is expensive.

What other advice do I have?

I advise other users to monitor their usage and not build unnecessary gateways.

Overall, I rate the solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Azure Application Gateway
August 2025
Learn what your peers think about Microsoft Azure Application Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,140 professionals have used our research since 2012.
reviewer2226693 - PeerSpot reviewer
Architect at a tech vendor with 5,001-10,000 employees
MSP
Top 5
The solution comes with a strong WAF module but needs more features added to it
Pros and Cons
  • "I find Application Gateway’s WAF module valuable because it helps prevent layer 7 attacks."
  • "I find Application Gateway’s WAF module valuable because it helps prevent layer 7 attacks."
  • "Application Gateway’s limitation is that the private and the public endpoint cannot use the same port."
  • "Application Gateway’s limitation is that the private and the public endpoint cannot use the same port."

What is our primary use case?

Our client is using three to four applications. One use case is with the integration layer, which has the website running on the web app. It interacts with different applications and with their on-premise SAP solution as well. This app service works as an integration layer between the SAP solution and other different applications. The solution also has its patient application running, which is the patient appointment system, since our client is a healthcare organization. That separate application also runs on App Service and is deployed on Application Gateway.

What is most valuable?

I find its Application Gateway's WAF module valuable because it helps prevent layer 7 attacks.

What needs improvement?

Application Gateway’s limitation is that the private and the public endpoint cannot use the same port. But I believe they are working on it.

Another shortcoming is that the maximum permissive size for the request body size is two MB, and it needs to be increased up to five MB or more. Some other third-party solutions or even AWS provides better request body size in this regard.

I would like to see some more features in WAF with the next release to make it more competitive with leading web solution providers. When we compare the WAF with other solutions like F5’s WAF, Application Gateway’s WAF has fewer features.

What do I think about the stability of the solution?

I rate the solution's stability a seven out of ten. It took us four or five months to optimize the solution.

What do I think about the scalability of the solution?

I rate Application Gateway's scalability a ten out of ten because it is very good. It has an autoscale feature. The solution is being used on close to 200 endpoints. My client is a medium-sized healthcare business.

How are customer service and support?

Sometimes customer support puts issues in loops, where they take us through L1 and L2, and it takes some time to get to the right person who can address the issue.

How would you rate customer service and support?

Neutral

How was the initial setup?

I rate the initial setup an eight-point-five out of ten because it is easy. Deploying the solution takes a day or so, but all the configurations, working with the application team, and optimizations take time. Usually, it takes three to four days.

While deploying the solution, we gathered application data first, such as the URLs which we needed to run the app services, health probe ports, the certificates from the customer, and any custom flash rules which may need to be created. We gathered all the information from the customer and the customer's development teams.

What's my experience with pricing, setup cost, and licensing?

I rate the pricing seven out of ten because some third-party solutions are even costlier than this. The product's price is good considering the set of features it provides. There is no cost in licensing, but they charge us based on the size of the application gateway, the data being transferred, and the gateway's scalability.

What other advice do I have?

The solution's app service and application gateway took us eight months to implement. It's a huge infrastructure.

If you are considering using Application Gateway, you have to understand the application flow thoroughly. If it will be an integration layer where you might face a lot of issues, counseling with the developers and the customer's teams is very important. The solution requires optimization from the WAF perspective as well as timeouts and other settings. It may take some time to stabilize. The product is stable, but I rate it a seven out of ten based on the features I've seen in competitors, like third-party dedicated WAF solutions, which provide a lot more flexibility and features to their customers. However, they are more costly. And when you have to design scalable solutions, they cost a lot more.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Cloud solution architect at a consultancy with 10,001+ employees
Real User
Top 20
Helps to do load balancing of applications but needs to improve performance and support
Pros and Cons
  • "We use the product in front-end and back-end applications to do the load balancing smartly."
  • "The product's performance should be better."

What is our primary use case?

We use the product in front-end and back-end applications to do the load balancing smartly. 

What needs improvement?

The product's performance should be better. 

For how long have I used the solution?

I have been using the solution for one year. 

What do I think about the stability of the solution?

I would rate Microsoft Azure Application Gateway's stability an eight out of ten. 

What do I think about the scalability of the solution?

The tool's scalability is good. My company has 500 users for the solution. 

How are customer service and support?

Microsoft Azure Application Gateway's support could be faster. 

How was the initial setup?

Microsoft Azure Application Gateway's setup is neither complex nor easy. 

What's my experience with pricing, setup cost, and licensing?

Microsoft Azure Application Gateway is expensive. 

What other advice do I have?

I would rate the solution a seven out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Real User
Top 5
Used from warehouse to production
Pros and Cons
  • "The production is a valuable feature."
  • "The working speed of the solution needs improvement."

What is our primary use case?

The solution is being used from warehouse to production. In short, for everything. 

What is most valuable?

The production is a valuable feature. 

What needs improvement?

The working speed of the solution needs improvement. 

For how long have I used the solution?

I have been using Microsoft Azure Application Gateway for quite some time. 

What do I think about the stability of the solution?

The solution is mostly stable. 

What do I think about the scalability of the solution?

It is a scalable solution.

How was the initial setup?

For the initial setup, I would rate it five or six. 

What about the implementation team?

The deployment takes eight months. 

What other advice do I have?

I would rate the overall solution an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Thabani Dongo - PeerSpot reviewer
Network Engineer at Cloud Direct
MSP
A stable solution with good performance
Pros and Cons
  • "I like the tool's stability and performance."
  • "I want the solution's support to improve. The tool is also expensive."

What is most valuable?

I like the tool's stability and performance. 

What needs improvement?

I want the solution's support to improve. The tool is also expensive. 

What do I think about the stability of the solution?

I don't find the solution to be stable. 

How are customer service and support?

I have had issues with the customer service's responses. I want the support to be more quicker. 

How was the initial setup?

The tool's setup is straightforward.  

What other advice do I have?

I would rate the product an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Consultant at productive it solutions
Real User
Probes and provides information about the backend health and works very well
Pros and Cons
  • "The health probe is pretty good for your backend health. It tells you whether it's communicating and talking to the endpoint correctly. It is quite useful."
  • "It is a bit tricky to configure. You've got to have a very specific format to configure it. They should make it a little bit easier to configure. Mapping the certificates into it isn't easy, and it could be better. Currently, you've to write a bit of automation to pull certificates directly to HTTPS."

What is our primary use case?

It is for securing traffic. It provides security against OWASP Top 10 vulnerabilities, so there is a V2 WAF App gateway. 

How has it helped my organization?

This product works well to secure my public facing websites from things like sql injections

What is most valuable?

The health probe is pretty good for your backend health. It tells you whether it's communicating and talking to the endpoint correctly. It is quite useful.

What needs improvement?

It is a bit tricky to configure in the UI. You've got to configure front end back end ports ips and the  map the listeners & rules for single or multi sites to configure it. They should make it a little bit easier to configure a pre-defined configuration Mapping the certificates from key vault. I think this would make app-gateway much better although it is a very good secure product. Automating this end to end takes a bit of of time to work out but once its done its very secure.

For how long have I used the solution?

I used it within the last six months. 

What do I think about the stability of the solution?

Its stability is pretty good. I've had it running now for about six months. 

What do I think about the scalability of the solution?

It scales pretty well. Its availability seems pretty good. As long as you set the metrics right, it will scale efficiently.

How are customer service and support?

Their support is all right. Microsoft's support has covered it pretty well. I would rate them a four out of five.

How was the initial setup?

It is a bit tricky to configure, but once you do it, it is all right. Its configuration is a bit tricky in terms of getting the rules right. You got to get the rules right, and you got to get the endpoints right. The backend is easy enough to configure, but you need to get the rules right. 

The mapping of the certificate got to be done in a very specific way for it to work. Once the certificate is there, pulling that certificate is easy enough, but you've got to map it manually because the configuration settings are quite tricky to do. You've to basically do it in the UI. I've had to do that a couple of times, so I've got it perfect in automation.

What other advice do I have?

I would advise going for OWASP Top 10 filtering. It is a must-have for V2 WAF security.

Overall, I'd rate it an eight out of ten. It is a good product, and once you get it configured, it does work well.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1584987 - PeerSpot reviewer
System Administrator at a comms service provider with 11-50 employees
Real User
A web traffic load balancer with a useful WAF feature, but it could be more stable
Pros and Cons
  • "The most valuable feature is WAF."
  • "It could be more stable, and support could be better. It would also be better if they offered more features. For example, it lacks security features. Before we used another English solution, and we realized that some of the rules were not set up correctly and passed through the Application Gateway's English controllers. But the problem, in this case, is if you send ten rules, for example, six rules hit some issues. IP address blocking could be better. The rules, for example, don't work properly. If you have one issue, one rule or another rule will not work. This sounds like total madness to me."

What is our primary use case?

We tried to integrate Microsoft Azure Application Gateway into our technology stack, but we realized that our service solution didn't see it at all during the integration. But I was played around with it for about two weeks to one month.

We were searching for a WAF solution which we could integrate into our stack and were using the management provided by the agent. We tried to integrate a vacation gateway controller, but we realized that the integration wasn't very good.

What is most valuable?

The most valuable feature is WAF.

What needs improvement?

It could be more stable, and support could be better. It would also be better if they offered more features. For example, it lacks security features. Before we used another English solution, and we realized that some of the rules were not set up correctly and passed through the Application Gateway's English controllers. But the problem, in this case, is if you send ten rules, for example, six rules hit some issues. 

IP address blocking could be better. The rules, for example, don't work properly. If you have one issue, one rule or another rule will not work. This sounds like total madness to me.

For how long have I used the solution?

I used Microsoft Azure Application Gateway for about two weeks to a month.

What do I think about the stability of the solution?

We got the feeling that this product wasn't stable or good enough for us.

How are customer service and technical support?

Microsoft technical support could be better. For example, when some rules were disabled and other rules couldn't be disabled, I contacted Microsoft Support. But I didn't get an answer until the next day.

How was the initial setup?

The initial setup was very complex. I spent a lot of time just troubleshooting the backend and figuring out how to connect it correctly. It can take just minutes or hours to sort it by hand using the agent portal. But it took me several days to realize how to set up it using Terraform.

What about the implementation team?

I installed and deployed this solution by myself.

What other advice do I have?

On a scale from one to ten, I would give Microsoft Azure Application Gateway a five.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Azure Application Gateway Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free Microsoft Azure Application Gateway Report and get advice and tips from experienced pros sharing their opinions.