Tungsten RPA Room for Improvement

Jamil Milhem - PeerSpot reviewer
Project Manager-Senior RPA Specialist at DEWA

The product should improve desktop automation, which is hard to configure. It needs to have custom connectors. It is the only advantage that Microsoft Power Platform has over Kofax RPA. It has more than 800 custom connectors. 

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Mohamad Hussin - PeerSpot reviewer
Senior consultant Digital assets and Disruptive technologies at DEWA

Compared to other Microsoft products, like Power Automate, Kofax does not have most of the native integration with other solutions. It is based on API integration. The product has some constraints and performance issues.

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Babu Palani - PeerSpot reviewer
Senior Solutions Architect at LexisNexis Risk Solutions

Everything is working based on the server model. Kofax does not cover desktop automation, whereas other products have covered it. The solution should have predefined connectors. We have a mainframe, database connector, and external applications, like site-core integration. Also, CMS portal integration should help come to the latest trend.

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Buyer's Guide
Tungsten RPA
March 2024
Learn what your peers think about Tungsten RPA. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
RR
Product Owner RPA at a financial services firm with 10,001+ employees

RPA technology is constantly changing, and sometimes Kofax lags behind. 

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SU
Project Manager at Tbank

Kofax is unable to handle tasks such as processing documented leave requests from their company or assisting employees in finding new employment opportunities. Also, the cost of spare parts could be lower.

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TK
Manager at a logistics company with 10,001+ employees

Kofax RPA could improve web-based automation and there should be a choice of what browser we can use, such as Google Chrome, instead of an inbuilt browser from Kofax RPA. Additionally, Kofax RPA is missing an orchestrator that other solutions have, such as UiPath.

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SK
Finance Analyst at a maritime company with 10,001+ employees

Kofax RPA's UI could be more user-friendly. In the future, I'd like to see more frequent updates and better integration with Citrix.

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CU
Robotic Process Automation Leader at Borusan CAT

The product could be improved if they would use AI integrated robots. Some AI integrated features would be nice. 

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Mihai Babescu - PeerSpot reviewer
Solution Sales at Asseco South Eastern Europe

The technical support must be improved.

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Viswanath Tayi - PeerSpot reviewer
Director - Information Technology at RealPage

The interface could be better from a usability standpoint. In the next release, I'd like to see more integrations and connectors.

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it_user1166328 - PeerSpot reviewer
CEO at a comms service provider with 11-50 employees

Of course, there is always room for improvement and I know there are developments all the time. This includes, ultimately, the development and increased use of robots. It's something that our customers want and I know that Kofax is working on that. I don't know if similar products already have this kind of function but this is one we've been waiting for and I know that it's not a simple ask. 

For additional features, I'd like to see a recording function and a more simple interface. I also think that there could be more support for emerging learning or artificial intelligence. 

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JJ
CEO at Jaico Investments & Management

We are in the field of AI, and one of the features that should be added to this product, such as robots, is the integration of AI so that more information can be incorporated into local activities.

The scalability has room for improvement.

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AJ
Solution Developer at Self employeed

Automation with the latest websites is not effective. The support of newer websites developed using new technologies would improve this solution. The Java and Windows application automation could also be simplified.

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it_user1352985 - PeerSpot reviewer
Branch Manager at a logistics company with 10,001+ employees

I think they need to do a better job of following the lead of its competitors and build upon that. I would like to see more AI capabilities, and I think that is one of the keys. Exception handling should be improved as well to reduce errors and things like that.  

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KA
IT Adviseur SCD / RPA Consultant / Blockchain Consultant at DAPP.Design

Kofax needs to create a community where developers have the opportunity to donate to it.

The education surrounding this solution should be better. It needs a free training portal for anybody on the internet to use so that they can get an idea of what the possibilities are.

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RM
Director at iicon ltd

We are on version 10.6, and the current version seems to be 11. Kofax is cycling the capabilities of the product very quickly. One of the difficulties has been to actually keep up with the capabilities as they've evolved. On the one hand, it is good that the product is getting better, but on the other hand, it is difficult to implement the best way with a product that is evolving constantly.

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AC
Solutions Architect at Latourette Consulting

The HR and IT areas of the product need to be improved. Right now, they are lacking. They need to be modernized. More logistics should be involved.

The process discovery could be a bit better.

The product needs to develop a web version of the solution.

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RK
Sharepoint 2010 Specialist at a transportation company with 10,001+ employees

This product has room for improvement in support of airplanes and aviation. Maybe the interface could be improved in the next release. 

It would be very handy if you can connect directly to the ERM or ERP system.

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CY
Information Governance Project Manager at Western Integrated Systems

Concatenation of error messages.

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AS
Technology Lead Engineering and Platforms / Global Delivery Lead - RPA at a pharma/biotech company with 10,001+ employees

I would like to see them further enhance the OCR, specifically in the multi-language support. We had a document in Japanese where there was a bit of a struggle. If that could be corrected in the new release that would be good.

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VP
Service Delivery Manager / Architect at a tech services company with 201-500 employees

Its documentation is not widely available on the web. For Automation Anywhere, a lot of documentation and YouTube videos are widely available, whereas the documentation for Kofax is not that widely available. When there is a problem, the channels through which I can get a solution are limited. Its forums are also limited as compared to Automation Anywhere, and we have to figure things out ourselves, which takes a lot of time. They should work on the availability of its documentation.

In Automation Anywhere, there is a feature called Discovery Bot that automatically records the process steps and suggests a possible bot. I am not sure if such a feature is available in Kofax. If it is not available, it will be very good to have this feature. It will definitely help in involving non-technical people who are dealing with the process. They can go ahead and run this discovery bot and then provide that input to the technical team. The technical team can use this input to improve an already-defined high-level bot.

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SS
CEO at a tech services company with 11-50 employees

I've noticed that no solution, including this one, is trying to automate very simple processes. There are always exceptions and special cases involved in regards to how you can handle these instances. It requires a kind of deep understanding of how to utilize these features and it's not very straightforward as of right now. The documentation could be stronger.

The solution should add orchestration into its next release. 

The solution needs to be scalable.

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RM
Sr. Specialist Information Security at a tech services company with 1-10 employees

Kofax RPA needs to improve integration with SAP and Microsoft. The professional services offered by the tool's team is below par. Its licensing needs to be more modular. 

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Buyer's Guide
Tungsten RPA
March 2024
Learn what your peers think about Tungsten RPA. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.