Its documentation is not widely available on the web. For Automation Anywhere, a lot of documentation and YouTube videos are widely available, whereas the documentation for Kofax is not that widely available. When there is a problem, the channels through which I can get a solution are limited. Its forums are also limited as compared to Automation Anywhere, and we have to figure things out ourselves, which takes a lot of time. They should work on the availability of its documentation.

In Automation Anywhere, there is a feature called Discovery Bot that automatically records the process steps and suggests a possible bot. I am not sure if such a feature is available in Kofax. If it is not available, it will be very good to have this feature. It will definitely help in involving non-technical people who are dealing with the process. They can go ahead and run this discovery bot and then provide that input to the technical team. The technical team can use this input to improve an already-defined high-level bot.

The HR and IT areas of the product need to be improved. Right now, they are lacking. They need to be modernized. More logistics should be involved.

The process discovery could be a bit better.

The product needs to develop a web version of the solution.

We are on version 10.6, and the current version seems to be 11. Kofax is cycling the capabilities of the product very quickly. One of the difficulties has been to actually keep up with the capabilities as they've evolved. On the one hand, it is good that the product is getting better, but on the other hand, it is difficult to implement the best way with a product that is evolving constantly.

I would like to see them further enhance the OCR, specifically in the multi-language support. We had a document in Japanese where there was a bit of a struggle. If that could be corrected in the new release that would be good.

I think they need to do a better job of following the lead of its competitors and build upon that. I would like to see more AI capabilities, and I think that is one of the keys. Exception handling should be improved as well to reduce errors and things like that.  

The product could be improved if they would use AI integrated robots. Some AI integrated features would be nice. 

The interface could be better from a usability standpoint. In the next release, I'd like to see more integrations and connectors.