Infor M3 Room for Improvement

Pravinkumar Bhandare - PeerSpot reviewer
Principal Consultant - Infor M3 at Merino Consulting Services

Different countries have different finance practices, but I believe they need to fine-tune their practices to match industry standards. Practices vary from country to country, for example, in India, it is different than in the US. Sometimes, clients require alternate processes that are not standard, but they claim that these are the standard practices in their industry. At those times, we feel that the option required is not available with the solution. This is not the case only for Infor M3. Other ERPs also have the same problem. We can't mold the ERP to fit the customer's requirements. There are some standards in place because many screens and programs are integrated into the finance process. We can't make modifications to fit the client's requirements.

The customer needs specific screens for different users, so if that program is in place, we have one planning tool in Infor M3. Planners need to know all things related to manufacturing, purchase, and sales in order to make decisions about planning. In one of my clients, I came across the requirement that they were asking for user authority in the planning tool. This is not the case though, because all planners need to know all things. However, on the manufacturing side, we can say that the person who is working with machine operations only needs to know machine-related information and doesn't need knowledge of products or sales. That standard industry is available, so we can give access to the user as per their needs. If the maintenance people are there, we can give them limited access, but if the planner is there, we need to give them all access according to industry standards. However, this requirement from the client side is not possible with the standard Infor software, but Infor can consider implementing it if the need is larger for many customers.

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NICOLAS MINIER - PeerSpot reviewer
Infor OS - M3 Freelance ERP Consultant at Freelance

I would like to have some kind of dashboard to show an overview of different data on the same dashboard or on the same screen instead of moving to BI. It's a bit complex. If you want a special overview of different data, you need to move to BI. In some cases, it's difficult to have all of the data on the same screen.

It's possible to do it, but it needs some development. Infor is working on it, so we should see some improvements in the next couple of months.

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Peter VAN BENNEKOM - PeerSpot reviewer
IT Consultant at OrangeDot Consulting

All of the features of the tool can always be improved. There isn't an area in the tool that is not really working well.

The solution's technical support is an area with shortcomings that need improvement, especially the support for the product named M3 rather than the support offered by Infor as an organization.

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Buyer's Guide
Infor M3
March 2024
Learn what your peers think about Infor M3. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
NB
Independent Consultant with self employed

An area for improvement in Infor M3 is training. There should be more training resources available for clients.

Clients also find it challenging to get consultants or integrators for Infor M3. The product doesn't have enough resources in the market to help clients, but Infor M3 is good.

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S Solomon Kumar - PeerSpot reviewer
Head of Global Sales at phaxon services pvt ltd

It would be great if Infor added some new workflows in the finance module. I'd also like to see better integration with third-party applications. 

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TA
Senior ERP Infor M3/MOVEX Manager at a computer software company with 501-1,000 employees

It should be improved in terms of procurement of the supply chain and business intelligence analysis. We have the Infor BI tool, but it's more complex to use than, for example, Power Pivot or QlikView in the market.

They can add support for eCommerce to buy our items online. There could be a feature like that. Also, we are now in the time of AI. So, we need some AI features to help us make the decision based on some examples from machine learning.

One of the weaknesses of Inform M3 is the online documentation. They don't have a big catalog of incidents or a knowledge database to help you to resolve an incident, whereas SAP has a big community online, where we can ask a question and get an answer within hours.

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Nakul Oza - PeerSpot reviewer
Infor M3 Consultant at Wipro Limited

Sometimes, M3 alone cannot handle all the planning functionalities required by a customer. It has to be used along with industry-specific planning tools because M3 doesn't have all the features. However, no product can handle all the requirements of all the industries. There will be some shortcomings in all the products. Though this is an area for improvement, it is not a very serious shortfall or limitation. It can be covered by using third-party planning applications that integrate with Infor M3.

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Prashan Thilakawardena - PeerSpot reviewer
SAP MM Consultant at Applexus Technologies Inc.

The solution must provide more learning documents. Researching and going through the configuration takes a lot of time. I took a lot of time on how to find the portals. It would be nice if more information about the product were available online.

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RA
IT Programmer/Analyst at a healthcare company with 10,001+ employees

The implementation could be simplified, it's complex.

A cheaper price for the same quality would be nice.

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IH
Partner/Executive at a consultancy with 51-200 employees

Its initial setup was probably complex, but it is a very good system.

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Ahmed_Nagy - PeerSpot reviewer
Application Manager at a tech services company with 201-500 employees

Infor should create one product to handle the whole business. At present, they make ERP systems for each type of business, and then sell additional features. I would like to have one system handing all organizations or all the business in deep ways and not have to buy additional features.

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OT
CIS Consultant at a consultancy with 5,001-10,000 employees

From a technology perspective, this is an old solution making it harder to integrate and maintain. Ideally, they should be offering a cloud-based alternative.

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Buyer's Guide
Infor M3
March 2024
Learn what your peers think about Infor M3. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.