Idira Identity Reviews

I am using CyberArk Identity for privileged identity management or access management.

The most valuable features of CyberArk Identity are its ability to control access to administrative staff.

CyberArk Identity could improve by having the ability to better manage the network, such as Cisco. There seem to be some issues in this area.

I have been using CyberArk Identity for two years.

I rate the stability of CyberArk Identity a five out of five.

The scalability of CyberArk Identity is very good.

I rate the scalability of CyberArk Identity a four out of five.

We have 100 people using this solution in my organization. IT staff are the ones mostly using this solution.

We are using other solutions similar to CyberArk Identity, such as Azure Privileged Identity Management. 

Azure Privileged Identity Management is more mature than CyberArk Identity. However, they operate in slightly different spaces. They do not overlap each other. Additionally, Azure Privileged Identity Management cannot work on-premise.

The implementation took approximately three months.

We used a third party for the implementation of the solution.

I would rate the price of CyberArk Identity a four out of five.

There is an initial license and then there is a subscription needed.

I would advise others that they should plan the network hardware integration well in order to bring it onto CyberArk Identity. They should also do adequate change management with administrators and users because CyberArk Identity does add a layer of extra complexity.

I rate CyberArk Identity an eight out of ten.

CyberArk Identity's main use case is protecting privileged accounts. Although they've expanded into identity and access management, most of their business comes from privilege account management.

The tool is a very strong and valuable enterprise solution, particularly in ensuring the continuity of service. 

The product is not cheap, especially if you opt for an on-premise deployment requiring a complex server infrastructure. On the other hand, choosing the software as a service version simplifies infrastructure requirements but necessitates being online all the time.

I rate the tool's stability a nine out of ten. 

I rate the product's scalability a nine out of ten. 

Setting up CyberArk Identity is not straightforward. Typically, for the on-premise version, you need to install at least three servers that work together, although installing four servers is more common. However, if you opt for the software as a service version in the cloud, it's simpler to set up.

I rate the overall solution an eight out of ten. The recommendation is as follows: CyberArk Identity is the right product for you if you're an enterprise company. However, if you're a small or medium-sized company, you may face challenges with the on-premise solution from CyberArk Identity, and cheaper options may be available from other vendors.

Nevertheless, the tool is a strong and stable product. If you can afford it, opting for the software as a service (SaaS) solution would provide you with the best privilege account management tool.

The integration capabilities, and ability to integrate CyberArk into the overall IBB strategy of our current clients.

In terms of general user feedback, the more security you put in front of a user, the more they complain. So usability and the user experience are always a challenge. So there's always room for improvement.

I have been using CyberArk Identity for ten years. 

I would I'd rate it probably seven and a half to eight.

The technical support is good. 

Positive

Their pricing is obviously a lot higher than many vendors in the marketplace but their service is also unmatched. 

I think maturity and overall coverage, CyberArk, obviously, has a lot more experience than many other vendors in this field. And, therefore, they have more wider range of tools and capabilities. But sometimes that's also a disadvantage that the newer vendors in the space often are more agile and more adaptable, especially to cloud environments and to, sort of, technologies that are more sort of, you know, cloud enabled. But overall, I would say CyberArk still has more maturity and more coverage in less than this.

I rate the overall solution a seven out of ten. 

The tool helps with authentication. It acts as an MFA for any kind of privileged access that occurs in our organization.

The tool has issues with the third-party SMS gateway. The solution has its own SMS gateway. Integration support is a challenge when we don’t use their SMS gateway. The tool also needs to improve its scalability.

I have been working with the solution for two years. I use the tool’s latest version.

The solution is stable. You can expect one ticket every three months.

I would rate the tool’s scalability a seven out of ten.

The tool’s support is neither good nor bad. You need to wait a long time to get to the support.

Neutral

I would rate the tool’s setup a seven out of ten. The solution’s setup is easy if you have the right person for it. A person who is inexperienced with the deployment process should go through a lot of documentation to install the solution.

The deployment will take around three to four weeks to complete if the servers are configured properly. Our deployment took about two weeks to complete. You need only one person to deploy the product.

I would rate the tool’s pricing a seven out of ten. The product’s pricing is expensive and is on a yearly basis. You will need to pay around 10,000 GBP for 500 users.

I would rate the solution a seven out of ten. We have enterprise-based customers for the solution. I think Okta is a good solution compared to CyberArk.

We integrate the CyberArk components with the UiPath Orchestrator tool to manage all the passwords for our bots. We put all our automations on a VM, which runs the script. That's what we call a "bot," but we need service accounts to manage all these. We have customers with hundreds or thousands of bots, and it's challenging for us to manage the credentials for those service accounts. We use CyberArk to rotate the passwords 30 to 60 days, depending on the customer requirement.

CyberArk gives us that functionality. We have a credential vault where all the passwords are stored, and we can rotate them by connecting UiPath to CyberArk. We store the credentials for those bots in the vault, and CyberArk rotates the password, communicates with the orchestrator, and gives back the username and password. UiPath Orchestrator is the central control tower, if you will. It accesses those VMs using those passwords and runs the automation.

The two most valuable features of CyberArk Identity for us are password rotation and the ease of integration with UiPath Orchestrator. 

I don't have any feedback for ways Identity could improve — at least not for this use case.

I've been using CyberArk Identity for about a year and a half.

CyberArk Identity is very stable. We haven't had any issues at all.

Identity is more scalable than some other products I've tried. Others have some limitations in terms of environments, layers, and segregating different service accounts. The majority of my customers use it for their entire company, so that's a lot of users. However, I couldn't estimate the user base on average.  

I work on the integration side, so I haven't dealt with CyberArk's tech support much. We only called them one time when the CyberArk component was offline, and they helped troubleshoot it to get the services back up and running. It was just all done within one call. We haven't really had any other issues. And I think the support was pretty good.

CyberArk Identity is kind of expensive.

I rate CyberArk Identity 10 out of 10.  Identity is the tool that offers the most seamless integration with UiPath Orchestrator and the most utility from an automation perspective.

The solution could be easier to use and I found it to be very complex involving many steps.

I have used the solution for approximately three years. 

I found the solution to be stable.

The solution has good technical support.

The solution's initial setup was straightforward. 

We used a vendor team to implement the solution. 

I rate CyberArk Identity an eight out of ten. 

We are using CyberArk Identity to consolidate all the applications and demo tenants that we have in the same panel and to apply features, such as MFA and single sign-on.

CyberArk Identity has helped me a lot to optimize processes and provide access.

The most valuable feature of CyberArk Identity is the adaptive interface.

The OpenID features could improve in CyberArk Identity.

I have been using CyberArk Identity for approximately two years.

CyberArk Identity is a stable solution.

I rate the stability of CyberArk Identity a nine out of ten.

The scalability of CyberArk Identity is great. It is built with scalability in mind.

I plan to increase the usage of the solution.

I rate the scalability of CyberArk Identity a nine out of ten.

I rate the support of CyberArk Identity a seven out of ten.

Neutral

The initial setup of CyberArk Identity is straightforward. After 20 to 30 hours we finished the process.

I have received a good return on investment using CyberArk Identity.

The pricing of CyberArk Identity is competitive.

I rate the price of CyberArk Identity a ten out of ten.

I rate CyberArk Identity an eight out of ten.

I use CyberArk Identity for filling out demonstration environments for clients that have it installed on their premise or they're using the cloud version. I just create it for a proof of value demonstration.

More integrations would be better.

I have been using CyberArk Identity on and off for about a year. 

I don't really worry about stability. I just have to get it up and running. Then I move on after that.

I'm sure it's scalable. I haven't had a chance to test it.

I've not had to use it, had no experience with it.

The initial setup is straightforward. It takes me up to an hour and a half. 

I do it all myself. I am in the sales side of the house. I do the initial consulting work for the client and then deploy.

I would rate CyberArk Identity with a nine out of ten.