In terms of automation capabilities introduced in the latest version, moving from Operations Insights to AIOps, IBM Tivoli NetCool Impact has had some improvements. A lot of the other use cases had to be developed in policies where they are now native in the product.

It helps with AI-driven network management using IBM Tivoli NetCool Impact. As mentioned previously, we built some functions out of the tool because it wasn't available. We're trying to migrate those functions into the AI functions now. It is a journey to get there because people must first trust the rules it's doing and reinforce the rules. The learning language portion is taking a bit long, but it does help.

In general, we will probably look at the options in the near future. For now, IBM Tivoli NetCool Impact is the heart of our operation. The value for us is getting everything in a single place and being able to manage a large volume of data and correlate it and do some intelligence in reducing and finding issues.

The most valuable feature that comes with Netcool/Impact is the ISPF APA support. It is inherent to Netcool/Impact, so I can use the ISPF of any other product, which I can invoke and consume through Impact, and do integrations, which is great. I run the Netcool desktop application so I can integrate with other applications in the ticketing system. It's a great ability being able to invoke ISPF and integrate.

IBM Tivoli NetCool Impact is a powerful tool. It is very important for the correlation model. It is easy to integrate with other models such as Oracle, other systems, and external systems, and to reach events. 

The operational views and third party connections to fetch the data and to help engage on more activities are the most valuable aspects of the solution. 

We're trying to engage with some automation as well. We're mainly working on the dev automation, and many of the fields we need to engage and resolve are on the DB. We're trying to fetch all the third party DB's like IDSM, and I think we're using data from ServiceNow. To resolve the DB for the automation has been great.

The solution is great at being able to fetch almost any kind of file.

The solution can connect to any database.

We're able to write our own custom functions.

We're able to connect third-party tools to the solution.

The most valuable feature is that you can run complex tasks. 

This product allows us to make use of open-source products, including running Java code.