The most valuable feature that comes with Netcool/Impact is the ISPF APA support. It is inherent to Netcool/Impact, so I can use the ISPF of any other product, which I can invoke and consume through Impact, and do integrations, which is great. I run the Netcool desktop application so I can integrate with other applications in the ticketing system. It's a great ability being able to invoke ISPF and integrate.

The operational views and third party connections to fetch the data and to help engage on more activities are the most valuable aspects of the solution. 

We're trying to engage with some automation as well. We're mainly working on the dev automation, and many of the fields we need to engage and resolve are on the DB. We're trying to fetch all the third party DB's like IDSM, and I think we're using data from ServiceNow. To resolve the DB for the automation has been great.

The solution is great at being able to fetch almost any kind of file.

The solution can connect to any database.

We're able to write our own custom functions.

We're able to connect third-party tools to the solution.

The most valuable feature is that you can run complex tasks. 

This product allows us to make use of open-source products, including running Java code.