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it_user1143 - PeerSpot reviewer
Network Manager at a tech company with 51-200 employees
Real User
ESET Smart Security 5 is a powerful internet security suite

What is most valuable?

Resource use is very impressive as it has smallest impact on CPU and RAM.Provided features are ThreatSense technology, Antispyware, Host-Based Intrusion Prevention System (HIPS), Cloud-Enhanced Whitelisting, Antispam, Intelligent firewall, Gamer mode and Parental controls which are more than enough for appropriate security and protection.Control interface is clear and easy to use with main items available in the left had pane.SysInspector is available for advanced users to look at active processes, critical files, network connections and drivers to identify any unwanted programs affecting the system.

What needs improvement?

Malware detection is good but repairing is not always up to the markInitial scan is slow

What other advice do I have?

ESET Smart Security protects your computer against real world threats and malware attacks and provides added security layer with spam filtering, firewall and parental control.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1155 - PeerSpot reviewer
Manager of eCommerce at a tech company with 51-200 employees
Real User
powerful, but not the best level of protection against viruses

Valuable Features:

- guard against any threats that you are on social networks, in sailing, work, play online or exchange data via removable media. - The program is classified among the first in the field of protection and the most competitive. - Detects viruses and then destroys them professionally - saves battery for your laptop because it is not greedy with the RAM and CPU - protection for three PCs with just one license

Room for Improvement:

- problem with updating Zonealarm (at time) - vulnerability protection mode is only for 32-bits of architecture - difficult to uninstall - It has a very inconvenient way of activating the beta NIS when you have to type in the key

Other Advice:

I used Norton Internet Security Suite two years ago. I remarked that the improvement and protection tool, specifically in version 2012, should have included a professional panel, like putting in a restore point of the total system. It is not very greedy with the RAM and processor, which allows you to save battery.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user4401 - PeerSpot reviewer
it_user4401Developer at a transportation company with 1,001-5,000 employees
Vendor

I used Eset Smart Security in the passed four years and two big cons are that initial scan took longer than expected and for me it was difficult to install first time.

Buyer's Guide
ESET Endpoint Protection Platform
June 2025
Learn what your peers think about ESET Endpoint Protection Platform. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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reviewer1158945 - PeerSpot reviewer
IT Manager at a consultancy with self employed
Real User
Effective antivirus, reliable, and scalable
Pros and Cons
  • "The most valuable feature of ESET Endpoint Security is the antivirus for the endpoints."
  • "The initial setup of ESET Endpoint Security was not complex because we have five years of experience. However, it is not as easy if we did not have the experience."

What is our primary use case?

We use ESET Endpoint Security for system protection.

What is most valuable?

The most valuable feature of ESET Endpoint Security is the antivirus for the endpoints.

For how long have I used the solution?

I have been using ESET Endpoint Security for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

ESET Endpoint Security can scale and it is easy to do.

How was the initial setup?

The initial setup of ESET Endpoint Security was not complex because we have five years of experience. However, it is not as easy if we did not have the experience.

What other advice do I have?

I rate ESET Endpoint Security a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1625655 - PeerSpot reviewer
IT Director at a tech services company with 201-500 employees
Real User
Endpoint security solution that runs efficiently in the background without consuming system resources
Pros and Cons
  • "We do not have a domain structure yet but we can manage our client stations via this solution's managing interface. This means that we don't need to have any extra management platforms."
  • "It would be great to have VIP functions added to the solution in a future release."

What is our primary use case?

We use this solution for the endpoint protection of our clients. It is deployed across multiple locations including our headquarters, construction yard, and airport operation centers.

How has it helped my organization?

We do not have a domain structure yet but we can manage our client stations via this solution's managing interface. This means that we don't need to have any extra management platforms.

What is most valuable?

The fact that this solution runs in the background without consuming system resources has been the most useful. 

What needs improvement?

It would be great to have VIP functions added to the solution in a future release. 

For how long have I used the solution?

I have used this solution for seven months. 

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

This is a scalable solution. 

How was the initial setup?

The initial setup was straightforward. 

What about the implementation team?

We implemented this solution using our in-house team. It only took a few days. 

What's my experience with pricing, setup cost, and licensing?

This is not an expensive solution. 

Which other solutions did I evaluate?

We looked into using Trend Micro but the service was terrible.

We have also worked with Symantec when it has been installed with certain clients. This is also a good solution but does consume additional resources in the background.

What other advice do I have?

I would rate this solution a ten out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SOC Manager at a tech services company with 51-200 employees
Real User
Easy to implement with reasonable pricing and very good advanced protection
Pros and Cons
  • "The solution offers impressive advanced protection."
  • "The stability needs to be improved. There are bugs that you have to deal with."

What is most valuable?

The features are very good.

The solution offers impressive advanced protection.

The pricing is quite reasonable.

It's fairly simple to implement.

What needs improvement?

The stability needs to be improved. There are bugs that you have to deal with.

For how long have I used the solution?

I've been working with the solution for around two years at this point. 

What do I think about the stability of the solution?

The stability isn't ideal. There are some bugs and other issues we have came across in the last two years. From that perspective, there needs to be some improvement.

How are customer service and support?

Technical support is, at one level, good. The turnaround on queries takes some time, however, I would say it's not less of an amount of service as compared to Microsoft. 

Which solution did I use previously and why did I switch?

We also work with Microsoft Defender. From a Microsoft product perspective and stability perspective, I would recommend Defender. From the feature perspective, from an advanced protection perspective, ESET is good. 

How was the initial setup?

The initial setup is easy. It's not a complex or difficult process. 

What's my experience with pricing, setup cost, and licensing?

The cost is not too high. They have reasonable pricing.

What other advice do I have?

We are managed risk providers, a MRSP. We have a partnership with ESET.

It's a good solution and perfect for small and medium-sized organizations.

I'd rate the solution at an eight out of ten. All features are available and they are good, however, they need to deal with some bugs. 

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
reviewer1593132 - PeerSpot reviewer
Co-Founder at a computer software company with 201-500 employees
Real User
Easy on system resources, priced well, and scalable
Pros and Cons
  • "The solution provides good accessibility and is not heavy on resources when there are updates or when it is in operation."
  • "They should have better support for different languages and auto-upgrading."

What is our primary use case?

We use ESET Endpoint Security for many things, it has a lot of functionality. For example, it can be used for device control, secure browser access, URL control, web access protection, and anti-spam.

What is most valuable?

The solution provides good accessibility and is not heavy on resources when there are updates or when it is in operation.

What needs improvement?

They should have better support for different languages and auto-upgrading.

For how long have I used the solution?

I have been using this solution within the last 12 months.

What do I think about the stability of the solution?

ESET Endpoint Security is stable.

What do I think about the scalability of the solution?

I have found the solution scalable. If there are any bugs or glitches they are normally fixed fast in a patch release.

We have approximately 5,000 users using this solution.

How are customer service and technical support?

The technical support is very knowledgeable, and the response time is also what is expected.

How was the initial setup?

The installation is easy and it takes only a short time. If you have access to the Active Directory then it is simple.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is reasonable compared to competitors.

What other advice do I have?

I would recommend this solution to others

I rate ESET Endpoint Security a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free ESET Endpoint Protection Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free ESET Endpoint Protection Platform Report and get advice and tips from experienced pros sharing their opinions.