What is our primary use case?
It is used for data center service.
PowerEdge Rack Servers powered by Intel are good for handling the evolving needs of high-performance workloads with classical use cases.
My company has thousands of customers. We are resellers as well as implement Dell PowerEdge Rack Servers in our organization.
How has it helped my organization?
My organization provides software or application stacks for many organizations. So, Dell PowerEdge Rack Servers add a lot of benefits for integration and testing purposes. It is also a solution for small-scale deployment at remote locations.
PowerEdge Rack Servers have affected the overall flexibility of our operations or business.
For labs, when you don't need a high SLA, HA, or other expensive support and maintenance fees, then it is very easy to deploy these servers. You pay CapEx but the usage for day two is easier.
What is most valuable?
It is easy to manage, maintain, and install.
The new stuff with AI, Hyperscale, and HPC for all sorts of general compute purposes makes it the best solution that you can have today.
PowerEdge Rack Servers’ approach to security with its signed firmware, drift detection, and BIOS recovery is very good. This is the natural behavior today in the market. All vendors provide it, including Dell.
It is very easy and seamless to use the Dell OpenManage console for the lifecycle management of PowerEdge Rack Servers. It is one of the best solutions in the market today to manage the lifecycle of services.
What needs improvement?
It is not good in terms of its energy consumption for a large-scale deployment. I probably would go for something more dense, like blades or any type of small scale hardware service solutions, to lower the heat and power consumption. However, for small environments, this solution is okay and easy to maintain.
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For how long have I used the solution?
I have been using PowerEdge Rack Servers powered by Intel for 25 years.
What do I think about the stability of the solution?
PowerEdge Rack Servers powered by Intel are easier to handle in regards to upgrade and maintenance than any other solutions. It saves us over 50% of our time.
What do I think about the scalability of the solution?
Usually, it is a very good solution for small-scale environments and environments that have difficulty providing services since the maintenance of PowerEdgeRack Servers is easier relative to any other solutions. Therefore, if you go for small-scale deployments, then PowerEdge Rack Servers powered by Intel are very simple and cost-effective.
How are customer service and support?
The technical support from Dell is good. If you have an issue, the tech support is better than Lenovo and about the same as HPE.
I would rate Dell's technical support as 8.5 out of 10, which is very good. While the technical support is very good, they are not perfect. You need to wait, and sometimes you need to escalate, which is a process. At the end of the day, it is economies of scale.
How was the initial setup?
The rack and stack takes a couple of hours, maybe less. The overall installation depends on the use case. In general, it takes about two to three days to have a full working solution.
What was our ROI?
Intel's Optane memory has helped save money when adding memory capacity, compared to adding the same amount of DRAM.
The use of Dell's OpenManage console has decreased the time it takes to deploy new data centers.
What's my experience with pricing, setup cost, and licensing?
The overall pricing and licensing are fair according to the market.
Because it is pay-per-use, there is a large offering from the application and software. This is what the customer requires, and I need to provide whatever they want. If they want to use the cloud, i.e., hyperscales as a solution, then I need to provide an application that will run on top. For me, it is a no-brainer. It is whatever the customer wants.
In general, going to the public cloud has its benefits since the CAPEX is low and the OPEX is pay-per-use. However, you need to arrange your application and software in a way that will modernize and utilize the cloud economically. This is the downside of things.
Which other solutions did I evaluate?
We are a big company, so we are always evaluating everything.
For general purpose small-scale deployments, it has easy rack and stack and maintenance. For edge locations, this is the best solution that the market currently has to offer.
Today, we are looking at other solutions other than Intel, such as AMD, because of the cost as well as the quantity of the cores that you can get for the same amount of use or footprint.
There are also other solutions that are more cost-effective, but you can currently only get them on the cloud, like AWS Graviton, which is based off of ARM processing units. Currently, ARM is being provided only on cloud services. I haven't seen anyone provide ARM on-prem. However, if somebody provides a cost-effective, on-prem ARM, then we will consider going for ARM processing units.
I always prefer Dell because it is easier to maintain.
What other advice do I have?
It used to have a very good effect on IT staff's productivity. However, the problem has now moved from the infrastructure to the upper layer.
I like the R640 model the best.
I would rate Dell PowerEdge Rack Servers as nine out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller