Our primary use case of this solution is for the virtual machines for our PBX which is installed on it. We are customers of Dell EMC and I'm the telecommunication department head.
Telecommunication Department Head at a energy/utilities company with 1,001-5,000 employees
Very user friendly and stable; straightforward setup
Pros and Cons
- "No down time and it's very user friendly."
- "The analytics reports could be more useful."
What is our primary use case?
What is most valuable?
I've never had any down time with this solution and it's very user friendly.
What needs improvement?
I'd like to see improvement with the analytics reports, they could be more useful than they currently are.
For how long have I used the solution?
I've been using this solution for three years.
Buyer's Guide
Dell PowerEdge R-Series
August 2025

Learn what your peers think about Dell PowerEdge R-Series. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,829 professionals have used our research since 2012.
How are customer service and support?
We haven't needed to contact technical support but we use PBX support for our servers. We're waiting to receive another four servers that we'd like to deploy.
How was the initial setup?
The initial setup was straightforward, we had consultants do this for us with a 3-person technical team and it took one day. We currently have over 100 users.
Which other solutions did I evaluate?
When we were looking for a solution we also evaluated HPE ProLiant.
What other advice do I have?
I rate this solution an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

IT Infrastructure Manager at a real estate/law firm with 1-10 employees
Intel Xeon processors have helped to improve performance of our PowerEdge Rack Servers
Pros and Cons
- "The solution is reliable."
- "The time it takes the machine to boot up, when I turn it off and on, could be quicker."
What is our primary use case?
We use Dell PowerEdge Rack Servers powered by Intel as production servers. In recent years, we have also used them for backup.
How has it helped my organization?
- They give us peace of mind; we sleep well at night.
- The Intel Xeon processors have helped to improve performance.
- We have also seen a very small reduction in unplanned downtime.
- In addition, they have improved backups and my options to do the things I need to do, without hassle.
What is most valuable?
The solution is reliable.
What needs improvement?
The time it takes the machine to boot up, when I turn it off and on, could be quicker.
For how long have I used the solution?
I've been using Dell rack servers since about 1995.
How are customer service and support?
Support is very good if we need it. If we have any problem with the equipment, the Dell team works with us to fix everything. My experience has been that they want to solve all the problems, even if doing so takes time. They are on it until it's fixed.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have only used Dell. We are comfortable working with Dell, the price is fine, and the Dell people are very cooperative.
How was the initial setup?
Deployment is simple. Within one hour the server is up and working.
What's my experience with pricing, setup cost, and licensing?
The pricing is fair enough.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller.
Buyer's Guide
Dell PowerEdge R-Series
August 2025

Learn what your peers think about Dell PowerEdge R-Series. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,829 professionals have used our research since 2012.
Works at a construction company with 5,001-10,000 employees
We've used them for many years to host clusters and run high demand applications
Pros and Cons
- "PowerEdge is able to run the latest high-demand applications for our use case. They host our clusters and facilitate the building of environments."
- "We have experienced some challenges with iDRAC when upgrading firmware."
What is our primary use case?
We use this solution as a host for clusters. We use 750, 740s, and 730s.
How has it helped my organization?
PowerEdge is able to run the latest high-demand applications for our use case. They host our clusters and facilitate the building of environments.
We also like the iDRAC feature for monitoring system data and providing analytics. The newer iDRAC is a lot better than the older versions.
What is most valuable?
The management features of this solution have been most useful.
What needs improvement?
We have experienced some challenges with iDRAC when upgrading firmware.
For how long have I used the solution?
We have been using this solution for a couple of decades.
How are customer service and support?
I would rate the support for this solution a seven out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup was straightforward.
What about the implementation team?
Implementation was done as a combination of the vendor and our internal reps.
What other advice do I have?
I would rate this solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Specialist at a tech services company with 501-1,000 employees
Storage software that is stable and easy to set up
Pros and Cons
- "This is a stable solution."
- "The maintenance for this solution could be improved."
What is our primary use case?
We use this solution for our virtual servers.
What needs improvement?
The maintenance for this solution could be improved.
For how long have I used the solution?
I have been using this solution for five years.
What do I think about the stability of the solution?
This is a stable solution.
How was the initial setup?
It took one hour to set up this solution. We have 20 staff members using it.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Infrastructure Engineer at a tech services company with 11-50 employees
Compact storage solution that can be customized to suit any environment
Pros and Cons
- "iDRAC is the most valuable feature because of the ease of use and management and everything that it provides is super useful. The security features that PowerEdge provides, including firmware threat detection is good."
- "The quality of support for this solution varies. Sometimes you get agents who are amazing and other times you get agents who take a long time to resolve your query."
What is our primary use case?
We use this solution for general computing and for ESX hosts for our virtual environment.
How has it helped my organization?
We are a partner who sells PowerEdge to many different customers, and we also use it in our own environment. The solution can be customized based on a customer's needs and allows us to build whatever we need in our own environment at that particular moment.
The system management capabilities of PowerEdge helped increase stack productivity. The solution's accelerated GPUs helped support demanding workloads for some of our customer's environments. PowerEdge helped to reduce data processing time in our company which has made us work faster.
What is most valuable?
iDRAC is the most valuable feature because of the ease of use and management, and everything that it provides is super useful. The security features that PowerEdge provides, including firmware threat detection is good.
We do not currently use this solution's CloudIQ functionality for predictive analytics but we would like to use it in the future.
For how long have I used the solution?
I have used this solution for five years.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This solution is scalable. The way this solution is able to scale is impressive. Depending on how you build your PowerEdge server, it can serve the lowest end of customers up to the highest, depending on what their needs are. Whatever a customer is trying to accomplish, can usually be customized for their environment.
How are customer service and support?
The quality of support for this solution varies. Sometimes you get agents who are amazing and other times you get agents who take a long time to resolve your query. I would rate support for this solution a six and a half out of ten.
How was the initial setup?
The initial setup is straightforward. Deployment took one to two hours.
What other advice do I have?
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Director at a tech services company with 11-50 employees
Server storage solution used for ten years that has decreased production downtime by 60%
Pros and Cons
- "The solution's analytics helped to decrease production downtime by more than 60%. PowerEdge also helped to reduce data processing and has reduced the timing for any workload."
- "The flexibility of card use could be improved."
What is our primary use case?
We used this solution in HPCs and other workloads. It works well for some of our large customers. We plan to use this solution for artificial intelligence applications in the future.
How has it helped my organization?
This solution allowed us to have all of our applications and data in one place with good agility. The solution's analytics helped to decrease production downtime by more than 60%. PowerEdge has also helped to reduce data processing and has reduced the timing for any workload.
What is most valuable?
Remote management has been one of the most valuable features. This is because it can be remotely accessed from any place.
What needs improvement?
The flexibility of card use could be improved.
For how long have I used the solution?
I have used this solution for ten years.
What do I think about the stability of the solution?
This is a stable solution. We have been using it for many years. New versions are sturdy and easy to deploy.
What do I think about the scalability of the solution?
This is a very scalable solution.
How are customer service and support?
The support for this solution is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward. We only required one or two staff members for deployment and maintenance.
What was our ROI?
This is a good solution that always provides a return on investment.
What's my experience with pricing, setup cost, and licensing?
This solution is very affordable.
Which other solutions did I evaluate?
We evaluated IBM and a few other solutions. We use Dell for other solutions so we decided to stay with the same company.
What other advice do I have?
This is a good and reliable product that can be used for all kinds of application loads.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Deputy Manager of IT Security Infrastructure at leads
Simple installation, good technical support, and highly durable
Pros and Cons
- "Our customers do not ask for any service for the Dell EMC PowerEdge Rack Servers because they are very durable."
- "The solution could improve by making the warranty policy better, which is a little bit complex because our local service partner Smart Technologies has long delays. Whenever we open any case for any customer, it takes more than five days. If we could handle it by ourselves, we could have the issue solved in one day. They should work on a way to fix these delays."
What is our primary use case?
We are using Dell EMC PowerEdge Rack Servers for many use cases but primarily in banks and multinational companies.
What is most valuable?
Our customers do not ask for any service for the Dell EMC PowerEdge Rack Servers because they are very durable.
What needs improvement?
The solution could improve by making the warranty policy better, which is a little bit complex because our local service partner Smart Technologies has long delays. Whenever we open any case for any customer, it takes more than five days. If we could handle it by ourselves, we could have the issue solved in one day. They should work on a way to fix these delays.
For how long have I used the solution?
I have been using Dell EMC PowerEdge Rack Servers for approximately three years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Dell EMC PowerEdge Rack Servers are scalable.
How are customer service and support?
Dell technical support has been good.
How was the initial setup?
The initial setup was easy.
What's my experience with pricing, setup cost, and licensing?
The price of Dell EMC PowerEdge Rack Servers is reasonable compared to other solutions.
What other advice do I have?
I rate Dell EMC PowerEdge Rack Servers an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Software Engineer at a comms service provider with 51-200 employees
Easy to use, good performance, and simple installation
Pros and Cons
- "The solution is easy to use and has good performance."
- "The scalability could improve. If you want more scalability and high availability, you will have to change to a solution similar to VxRail."
What is our primary use case?
We are using Dell EMC PowerEdge Rack Servers for building management, attendance, and HR applications.
What is most valuable?
The solution is easy to use and has good performance.
For how long have I used the solution?
I have been using this solution for approximately five years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The scalability could improve. If you want more scalability and high availability, you will have to change to a solution similar to VxRail.
We have three administrators that use the solution.
How are customer service and technical support?
We have been satisfied with the paid level of support we currently are on. There are different levels of support that can be purchased. We are on the 8:00 am to 5:00 pm next business day support. If we want to improve the support we can pay more.
How was the initial setup?
The installation is easy and takes approximately one hour. The servers are okay for stand-alone deployments.
What about the implementation team?
I did the implementation myself.
Which other solutions did I evaluate?
We have evaluated VxRail.
What other advice do I have?
We are discontinuing the use of this solution and moving to VxRail.
I rate Dell EMC PowerEdge Rack Servers an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide
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Updated: August 2025
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