The primary use cases for Dell Enterprise Desktops and Laptops are that they will be primarily used by help desk agents who'll take calls to record information provided by customers. They work in a part of the Department of Health. There are other employees who work in communications, marketing, and IT as well.
IT Support at Coru
Supports seamless daily operations for help desk and communications teams with reliable performance and strong vendor support
Pros and Cons
- "The specific features that I appreciate about Dell Enterprise Desktops and Laptops include good functionality, good connectivity, and high performance while running Office 365, Outlook, Teams, and Adobe Acrobat Pro as a good all-around laptop."
- "Dell Enterprise Desktops and Laptops could be better in terms of additional features."
What is our primary use case?
What is most valuable?
The specific features that I appreciate about Dell Enterprise Desktops and Laptops include good functionality.
We're all using Office 365, Outlook, and Teams. We're using Adobe Acrobat Pro as one of the apps. It's a good all-around laptop with good connectivity and high performance.
What needs improvement?
Dell Enterprise Desktops and Laptops could be better in terms of additional features, however, for our usage, we did look at AI. It's probably not suitable for us at the moment. We're really using it for basic usage, documenting in Word or Adobe Acrobat, just using Teams quite a lot, Microsoft Outlook.
I'm not sure what additional features we'd need at this moment in time. Obviously, the better the performance, the higher the performance, the better for us connectivity-wise. They're very good anyway at that.
For how long have I used the solution?
I've been in my current field for two years.
Buyer's Guide
Dell Business Laptops
November 2026
Learn what your peers think about Dell Business Laptops. Get advice and tips from experienced pros sharing their opinions. Updated: November 2026.
921,148 professionals have used our research since 2012.
What do I think about the stability of the solution?
I haven't experienced any performance issues or crashes with Dell Enterprise Desktops and Laptops, however, there have been some issues.
The last batch I received two years ago, the Dell Latitude, had a couple of laptops with camera issues, and probably one or two of those just needed the camera replaced. In some cases, it's probably just a software update that was needed.
What do I think about the scalability of the solution?
Dell Enterprise Desktops and Laptops scale with the growing needs of our company, and we have expanded usage of laptops. At the moment, we have 110 staff. Of that 110, by the time we roll out these ones, 70 of the 110 will have Dell Enterprise Desktops and Laptops. The other 40 or 50 are HP. The plan is to get more, to get up to 110. We will definitely be scaling up.
How are customer service and support?
My experience with Dell support is excellent. I've only ever had to call them probably twice. You have to go through the troubleshooting steps, even though I'm an IT professional myself, that's the right thing to do.
I find that their troubleshooting is excellent. When they send an engineer, they are here in a few days. They do a good job for us when we need it.
Which solution did I use previously and why did I switch?
The primary reason that we are moving from HP laptops to Dell Enterprise Desktops and Laptops is due to historical reasons, possibly a decision before I joined the company, and, under the government office of procurement, we have a contract with Dell for a few years to buy their hardware.
I would rate Dell Enterprise Desktops and Laptops as being in the top range for sure. I used to be with IBM for 20 years, so I would have had Lenovo laptops. They were pretty good.
What was our ROI?
I have seen a return on my investment. We have an agreed-upon price that is significantly less than the market price, so that would be the return we receive.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing and licensing of Dell Enterprise Desktops and Laptops is that, due to the pricing, we get the laptops probably around four or 500 Euro cheaper than the retail value as we have a contract, an agreed price that the office, the government office of procurement has agreed with Dell.
Which other solutions did I evaluate?
I hadn't considered other laptops before opting for Dell Enterprise Desktops and Laptops, as I wasn't involved in the negotiations that brought Dell on board, so I'm not aware of their considerations.
Generally speaking, when it comes to contracts, they will go to at least three different suppliers and they'll get quotes on who they go with.
Since we have a contract with Dell, all our laptops will come from them. We won't negotiate with anybody else, and that will last for a couple of more years. If we're buying other types of hardware, monitors, we'll get three quotes from different companies, or other peripherals, keyboards and mice. For the laptops, we're exclusively with Dell for the next few years.
What other advice do I have?
You have to get your Windows updates. In our department, updates don't roll down automatically from a server. We're just manually updating remotely. The plan is to eventually have the updates roll out automatically, which would eliminate many problems. Usually, most problems are solved by Windows updates anyway.
On a scale of one to ten, I would rate Dell Enterprise Desktops and Laptops a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Sales at Dublin Tech Summit
Provides reliable performance for work tasks but the battery has shown early decline
Pros and Cons
- "I particularly appreciate the size of Dell Enterprise Desktops and Laptops, specifically the screen size."
- "From a price perspective for business functions, it's really functional."
- "The battery life on Dell Enterprise Desktops and Laptops is not optimal."
What is our primary use case?
My primary use case for Dell Enterprise Desktops and Laptops is for work purposes. This includes emails, some design work for slide decks for presentations, and basic administrative tasks.
What is most valuable?
I particularly appreciate the size of Dell Enterprise Desktops and Laptops, specifically the screen size. It is a bit chunky, at 14 or 15 inches, however, it provides a nice, decent display compared to my last laptop, which was a very old HP model.
The keyboard is a nice size with a number pad, which is beneficial for a laptop. Most of our company uses Dell because it offers nice pricing and decent quality.
What needs improvement?
The battery life on Dell Enterprise Desktops and Laptops is not optimal. Though it's an economical laptop, so they probably won't put the best battery in it, the battery life is inadequate even at only six months old. It might get 90 minutes to two hours. I'm uncertain if it's just this specific laptop with a problematic battery, but it hasn't had a great lifespan since I received it.
For how long have I used the solution?
I received Dell Enterprise Desktops and Laptops about six months ago. It's either a Longitude or Latitude model.
What do I think about the stability of the solution?
Dell Enterprise Desktops and Laptops are very reliable.
How are customer service and support?
I have never used Dell support previously. We have an IT company that manages all of our IT needs. If we experience any computer or software issues, they are addressed by Dell, so we generally do not contact Dell support.
I would evaluate the services and support from the third-party company at about seven stars. They tend to be somewhat slow. They're a small enough company themselves, though we have considered potentially switching.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I used to have a Mac, and prior to that, when it died, I had an HP. Dell Enterprise Desktops and Laptops perform all the functions that I need. From a price perspective for business functions, it's really functional. It's perhaps a bit heavy, and the battery could be improved, but otherwise, our teams find them very manageable.
What's my experience with pricing, setup cost, and licensing?
It offers a nice price for decent quality.
Which other solutions did I evaluate?
We considered other laptops before choosing Dell Enterprise Desktops and Laptops, as everyone previously used Macs. From a price perspective, when we decided to update our older devices, we determined Dell was a better fit for our company. As a small media company, our design teams still use Macs, but for all other business functions, everyone now uses Dell computers.
What other advice do I have?
I haven't discovered anything significantly different compared to what I normally use from Dell Enterprise Desktops and Laptops. The operating system is standard, and everything works smoothly. We use Google Workspace, which functions efficiently on the laptop.
I have used other Dell laptops prior to this role, including a Latitude model from around 2004 when I worked for Dell. They are reliable with a lifespan of four or five years, after which it's more practical to purchase a new one rather than attempt repairs.
I would rate Dell Enterprise Desktops and Laptops a seven out of ten. It's very functional, appropriately priced, and while there are potential improvements, it provides everything needed for the price point.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Dell Business Laptops
November 2026
Learn what your peers think about Dell Business Laptops. Get advice and tips from experienced pros sharing their opinions. Updated: November 2026.
921,148 professionals have used our research since 2012.
Information Technology Specialist at a non-profit with 10,001+ employees
Reliable laptops have supported daily business work and simplified routine maintenance
Pros and Cons
- "Dell Business Laptops have a good processor and their hard drives last well, they have good memory and function very well for all the companies I've worked with when using Dell."
- "Dell can do better with their charger because the charger is a little bit big."
What is our primary use case?
I use Dell Business Laptops for my end users, and I also have them set up for consumers to use for their daily tasks.
I repair them when they are faulty, and I put images on them as needed.
What is most valuable?
Dell Business Laptops have a good processor and their hard drives last well. They have good memory and function very well for all the companies I've worked with when using Dell.
The overall stability of Dell Business Laptops is good.
They are strong and stable. When you are working on a Dell laptop, you can see how functional it is, and overall it is good.
What needs improvement?
Dell can do better with their charger because the charger is a little bit big. If they can reduce the size of the AC charger, that would improve the experience.
For how long have I used the solution?
I have been using Dell Business Laptops for about thirteen to fourteen years.
How are customer service and support?
I have contacted Dell's technical support regarding these laptops when the screen got broken. That was something that the user did; the laptop fell out of his hand and the screen got broken.
I called Dell and shipped it to them for them to replace it because the laptop was still under warranty.
The speed of the support from Dell was very quick. I sent it out, and the following week I got the laptop back. I would rate them a 10.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used HP, Lenovo, and Acer as well. I prefer Dell Business Laptops because they are durable.
Their memory and processor are very good, unlike other brands where we sometimes face challenges with their processor speed and memory.
How was the initial setup?
The initial setup of these laptops is pretty easy. The only thing is that when you are setting up for a company, the company has its own image and software that needs to be done or downloaded onto them.
Apart from the company's own policy, Dell setup is pretty easy.
What's my experience with pricing, setup cost, and licensing?
The pricing for Dell Business Laptops is reasonable.
What other advice do I have?
Dell Business Laptops do require maintenance on the user's end or on my end. They do require Windows updates and maintenance when they are faulty.
In the organization I work with, we have a routine that every three months all the users come to the office with their laptops for us to examine them to see if they need maintenance. Most of them just come and they just go back because Dell is a durable product.
Dell Business Laptops allow you to install anything you want from the start.
I would rate this product a 10 overall.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Feb 11, 2026
Flag as inappropriateCEO at Adam Consultancy
Provides long-term reliability and robust performance across various roles
Pros and Cons
- "The advantages of Dell Enterprise Desktops and Laptops are that they don't break as much and they're more robust compared to others."
- "The most valuable feature of having Dell Enterprise Desktops and Laptops is the quality, as they don't break too much and they have excellent service."
- "Dell Enterprise Desktops and Laptops can be improved by considering that the price matters more these days."
What is our primary use case?
My usual use case is that I buy Dell Enterprise Desktops and Laptops for the good price and good quality.
What is most valuable?
The most valuable feature of having Dell Enterprise Desktops and Laptops is the quality, as they don't break too much and they have excellent service. Regarding benefits to my organization by having Dell Enterprise Desktops and Laptops specifically, the employees don't mind if it's Lenovo, Dell Enterprise Desktops and Laptops, or HP; we decide what's the best.
Dell Enterprise Desktops and Laptops are robust as they do a good job. They break less compared to others, even if the employee does anything with them and sometimes drops them on the floor; they are really robust.
The advantages of Dell Enterprise Desktops and Laptops are that they don't break as much and they're more robust compared to others.
What needs improvement?
Dell Enterprise Desktops and Laptops can be improved by considering that the price matters more these days. I understand that laptops are not for a long time, maybe three years, due to the constant changes in CPUs and other features. Most of it is the price, as we know after three years we have to do something with them, either sell them or give them to employees' families as presents.
For how long have I used the solution?
I have been using Dell Enterprise Desktops and Laptops for 15 years.
What do I think about the stability of the solution?
I assess the stability and reliability of Dell Enterprise Desktops and Laptops as much more than other manufacturers.
How are customer service and support?
I have contacted Dell tech support before for these laptops. My experience with Dell tech support is that most of the service is through the company we buy from; we don't buy directly from Dell Enterprise Desktops and Laptops.
However, from time to time, we have questions that the representative doesn't know how to solve, and we have to contact Dell or Dell Europe. I don't remember where it was. It wasn't in Israel, and we got good service.
I would rate Dell Enterprise Desktops and Laptops service overall as very nice and excellent.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used Lenovo as a competing brand. I would compare the two by saying that Dell Enterprise Desktops and Laptops is better.
What other advice do I have?
The models I use specifically depend on the job of the employee; for managers, they should be nice to carry and lightweight. Most of the employees that also have to work from home and don't walk about prefer the larger monitors, 15 inch or 14 inch.
Currently, I have a Lenovo model.
My advice for somebody considering Dell Enterprise Desktops and Laptops is to check them out and see for themselves.
On a scale of one to ten, I would rate my overall experience as a nine.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Engineer at a tech vendor with 10,001+ employees
Edge AI workflows have been developed and run smoothly for end to end speech pipelines
Pros and Cons
- "Dell Business Laptops have positively impacted my organization by allowing us to showcase how Intel platform works on Dell Business Laptops product, including the feature and usability of the SKU."
- "Dell Business Laptops could be improved by being more lightweight and easy to carry for travels."
What is our primary use case?
My main use case for Dell Business Laptops is to develop AI solution POC. I am using Dell Business Laptops for my proof of concept by running LLM on the edge and also the text to speech, speech to text, complete pipeline.
What is most valuable?
Dell Business Laptops offer easy to use prebuilt software. The preview software is easy to use because it includes Dell Assistant tools for querying any information.
Dell Business Laptops have positively impacted my organization by allowing us to showcase how Intel platform works on Dell Business Laptops product, including the feature and usability of the SKU. This showcasing has led to an overall good experience for my team and organization.
What needs improvement?
Dell Business Laptops could be improved by being more lightweight and easy to carry for travels.
For how long have I used the solution?
I have been using Dell Business Laptops for three months.
What other advice do I have?
Regarding Dell Business Laptops' AI capabilities, I think running on the edge should be secure enough. Regarding Dell Business Laptops' AI capabilities, I believe its accuracy and reliability of output depend more on the model itself, not about the products.
Dell Business Laptops are usually not deployed in my organization; we just use them for testing. I think Dell Business Laptops are good; that would be my advice to others looking into using them.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Sep 9, 2026
Flag as inappropriateIT Manager at a retailer with 10,001+ employees
Has supported business operations with reliable access to essential applications and responsive service
Pros and Cons
- "Dell Enterprise Desktops and Laptops can provide the product more easily because they have it in their stock, and I usually find them of good quality."
- "I think Dell Enterprise Desktops and Laptops can be improved with fewer issues, better hardware, and good service."
What is our primary use case?
My main use cases for Dell Enterprise Desktops and Laptops are for business applications, especially email, Office, SAP, and some other applications for the company.
What is most valuable?
We have a good price for Dell Enterprise Desktops and Laptops because we have an agreement with Dell as a global company, so we have the same price.
What needs improvement?
I think Dell Enterprise Desktops and Laptops can be improved with fewer issues, better hardware, and good service.
For how long have I used the solution?
I have been using Dell Enterprise Desktops and Laptops for three years.
What do I think about the stability of the solution?
I assess the stability and reliability of Dell Enterprise Desktops and Laptops as fine; I have it in my office a few days after I order it.
How are customer service and support?
The issues were with something related to my system not uploading successfully. I don't even remember if it was an issue with the system or the hardware, but when I talked with Dell service, they assisted me, and I had no issues. I would rate their support as an eight. Their service is good. They call me back after some time and resolve the issue.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used HP before and replaced it with Dell Enterprise Desktops and Laptops. The change from HP to Dell Enterprise Desktops and Laptops wasn't technical; it started with the Corona pandemic when HP had a lot of problems producing new products due to chip shortages, which is why our company made the switch.
What other advice do I have?
We choose Dell Enterprise Desktops and Laptops because it's our global decision. It's from our global company, and they have some agreement with Dell products, which is why we order these laptops. Regarding service, I didn't test the service because I didn't have any issues.
Dell Enterprise Desktops and Laptops can provide the product more easily because they have it in their stock. I usually find them of good quality. I have had an issue with one or two laptops in recent years, but they have solved it.
I rate Dell Enterprise Desktops and Laptops an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Support at a manufacturing company with 1,001-5,000 employees
Provides reliable performance for daily business tasks and supports demanding applications with helpful monthly updates
Pros and Cons
- "The specific features of Dell Enterprise Desktops and Laptops that I appreciate the most include Windows 11, whereas previously we used the Latitude 7400 and 7330 models running Windows 10."
- "Currently, I observe that most companies are using Dell Enterprise Desktops and Laptops, which I find excellent, very handy, and lightweight."
- "Dell Enterprise Desktops and Laptops can be improved with hardware recycling."
What is our primary use case?
The primary use case for Dell Enterprise Desktops and Laptops is to provide them to users to log in and use them for day-to-day activities including working on the SAP application, invoicing, and all other business tasks.
What is most valuable?
The specific features of Dell Enterprise Desktops and Laptops that I appreciate the most include Windows 11, whereas previously we used the Latitude 7400 and 7330 models running Windows 10.
I observe that the latest hardware on the Dell 14 Pro and 5450 models is excellent, with good compatibility and graphics that support large Excel files and PowerPoint presentations. We have seen several benefits from using these laptops as we continue working.
What needs improvement?
Dell Enterprise Desktops and Laptops can be improved with hardware recycling. They mentioned the Dell TechDirect portal, which allows us to return the laptops for a systematic process of data wiping and hardware cleaning. I would suggest improvements in the TPS and perhaps a bigger fan size to keep the laptop cool, which would help the end-user work more comfortably, especially with high-end graphic applications such as AutoCAD.
For how long have I used the solution?
I have nine years of experience in my current field.
What do I think about the stability of the solution?
Regarding the stability and reliability of Dell Enterprise Desktops and Laptops, performance issues are very specific. If I run a high-end application such as AutoCAD on a normal standard laptop, I may observe performance issues, and crashes can occur if the laptop is dropped.
What do I think about the scalability of the solution?
Dell Enterprise Desktops and Laptops scale effectively with the growing needs of my company, as our entire organization globally uses only Dell products, both desktops and laptops.
How are customer service and support?
I evaluate Dell support very positively, rating them a nine or ten out of ten. They provide informative guidance through the process. If hardware cannot be fixed, they replace it straight away, ensuring that issues are resolved efficiently. Compared to other vendors, Dell support stands out.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before choosing Dell Enterprise Desktops and Laptops, I worked with HP, Lenovo, and occasionally used Mac. Currently, I observe that most companies are using Dell Enterprise Desktops and Laptops, which I find excellent, very handy, and lightweight.
What was our ROI?
Every laptop has only a three-year cycle; after that, it can be used personally or returned to Dell. If it's in good usable condition, we can get credits back, which helps us order another laptop to offset the cost.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup costs, and licensing of Dell Enterprise Desktops and Laptops depends on the country, as the same laptop I get in Ireland would have a different cost than in Switzerland, Germany, or the Netherlands. The price difference is minimal, just a few dollars.
Which other solutions did I evaluate?
When comparing Dell Enterprise Desktops and Laptops to HP and Macs, it has been years since I worked with HP, so I cannot comment on their latest technology. I feel comfortable working with Dell Enterprise Desktops and Laptops because they provide many updates each month, making it convenient for users to keep their laptops current.
What other advice do I have?
I would rate Dell Enterprise Desktops and Laptops an eight out of ten, as I focus more on basic applications such as Excel, Word, PowerPoint, Outlook, and web applications for Intune administration or the Azure portal, finding them sufficient for my needs.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Data Scientist at a tech services company with 11-50 employees
Enables running of AI models locally with GPU support and reduce cloud costs
Pros and Cons
- "The feature I appreciate the most about the new system is that there is a GPU for running AI models, and I thought I might play with it."
- "Dell Enterprise Desktops and Laptops heats significantly; when I operate it normally, it gets extremely hot."
What is our primary use case?
I use the G16 7030 model.
What is most valuable?
The feature I appreciate the most about the new system is that there is a GPU for running AI models, and I thought I might play with it. I might play games. I suppose I'm too old to play games, so I'm just going to use the GPU.
What needs improvement?
Dell Enterprise Desktops and Laptops heats significantly; when I operate it normally, it gets extremely hot. I found out last week that I can download Alienware software for thermal control and switch it to another setting. It was either battery or balanced; now it's balanced.
Other than the heating, another negative aspect about Dell Enterprise Desktops and Laptops is that the transformer is huge, apparently because it's a gaming laptop, and I need it. I saw a YouTube video of a guy explaining how to reduce the heat; he was very excited about this 1,000-watt transformer.
For how long have I used the solution?
I have been using Dell Enterprise Desktops and Laptops for four months.
How are customer service and support?
I used customer service before buying. It's very complicated to buy from the site, especially with the refurbished ones as there are very few. You wait one day, and it's gone. They have inconsistent policies about sending to hotels; some representatives say they can't, while others say they can.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I chose Dell Enterprise Desktops and Laptops since I had Dell before for nine years and it never broke; I didn't need to fix it.
I needed to decide between Mac and Dell, ultimately choosing Dell, hopefully correctly. I'm still not sure if I made the right choice between a Mac and Dell Enterprise Desktops and Laptops. Macs are more compact and probably have more battery life, and every YouTuber in the field, everyone I know, has a Mac, so I'm not sure.
What was our ROI?
I see a little return on investment as I'm running a model that I had to pay for if I ran it in the cloud, about $100 for now since I can run a small model, not a big one.
What's my experience with pricing, setup cost, and licensing?
I bought a refurbished one from the Dell website in the States, and it was a good price at about $1,000. Compared to here, it's a good price, and I didn't see anything wrong with the refurbished unit. There are levels of refurbished, so this was the higher level, the highest level even, and it seems new.
What other advice do I have?
I would recommend that users install the thermal control software and definitely set it to balance. I'm not sure what settings it was by default, however, when you switch to performance, it tells you that once you do it, the laptop won't be in warranty or something. That's part of the normal settings, so that's unusual.
I rate Dell Enterprise Desktops and Laptops eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of IT at a manufacturing company with 1,001-5,000 employees
Have built a long-term trusted setup with reliable performance across diverse business needs
Pros and Cons
- "I would assess the stability and reliability of Dell Enterprise Desktops and Laptops as excellent, as I have not personally experienced any crashes or performance issues and, in general, if there is an issue, we have a warranty with the laptops allowing us to get onto Dell support and have it fixed, often within a day thanks to our next business day warranty."
What is our primary use case?
The main use cases for Dell Enterprise Desktops and Laptops are general everyday use, as we have different departments in our business, and it varies across the board, with some users preferring nice, light laptops while others prefer heavier ones with more processing power depending on their role. We have around three or four standard laptops that we buy from Dell and two different types of desktops, with one being the micro form, the little mini one, and the other a normal size.
What is most valuable?
The most likable features of Dell Enterprise Desktops and Laptops depend on the model. For our sales team and executives, it's important to have a nice, light, handy laptop that can be carried easily, with some having touchscreen ability and some being two-in-ones, making them really handy for traveling. For the tougher, bigger ones such as the Precisions, it's about being able to perform certain tasks with ease along with excellent support and warranty options.
We are currently using Dell Enterprise Desktops and Laptops, primarily Latitude models, and for laptops, we have some Precision models for our development team that work with SCADA, 3D AutoCAD, and 3D drawings, so we have more powerful devices for those purposes.
What needs improvement?
In terms of improvements for Dell Enterprise Desktops and Laptops, we generally sit down every year with Dell to agree on the models we're going to purchase for the next 12 months, and there are generally no struggles. They meet the use cases of our users, but the biggest issue is that some users prefer to hold on to the same laptop for years because everything is on it.
For how long have I used the solution?
I have been using Dell Enterprise Desktops and Laptops for as long as I've been in the company, which is 24 years.
What do I think about the stability of the solution?
I would assess the stability and reliability of Dell Enterprise Desktops and Laptops as excellent. I have not personally experienced any crashes or performance issues, and in general, if there is an issue, we have a warranty with the laptops, allowing us to get onto Dell support. If a part is needed or if there's an issue, it will generally be fixed by support, often within a day thanks to our next business day warranty.
How are customer service and support?
I would evaluate Dell support specifically for desktops and laptops as excellent, very good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Prior to adopting Dell Enterprise Desktops and Laptops, we haven't typically bought other solutions. While sometimes someone might go out to buy a cheaper brand laptop, in general, we procure centrally and buy Dell, so our relationship has always been with Dell from the time I came into the business, making us a long-standing customer.
What was our ROI?
We don't get any complaints from any of our users regarding the return on investment in Dell Enterprise Desktops and Laptops, as we buy the right CPU, the right memory, and we have the right storage.
What's my experience with pricing, setup cost, and licensing?
When it comes to pricing, setup costs, and licensing of these devices, we generally compare what's out there in the market, and in most cases, Dell is generally priced competitively with other vendors.
Which other solutions did I evaluate?
We look at what other laptops and desktops, particularly competitors such as Lenovo, are being purchased by our sister companies, reviewing what they receive and their pricing. The competitor we consider is Lenovo. We chose to stick with Dell instead of Lenovo because we're happy with what we get from Dell.
What other advice do I have?
Based on my experience, I rate Dell Enterprise Desktops and Laptops ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Has provided long-term reliability and visual appeal while supporting office workflows efficiently
Pros and Cons
- "The features of Dell Enterprise Desktops and Laptops I appreciate most are the functionality, lightweight design, and visual appeal."
- "Sometimes we see broken screens, so hardening the cover or screen frame could help improve the product."
What is our primary use case?
My main use cases for Dell Enterprise Desktops and Laptops are office work, and sometimes we use the Dell servers in our system.
What is most valuable?
The features of Dell Enterprise Desktops and Laptops I appreciate most are the functionality, lightweight design, and visual appeal. It's very easy to use, reliable, and continues working for many years, sometimes beyond the guarantee period. Dell Enterprise Desktops and Laptops benefit companies by providing cost-effective solutions while delivering the necessary power for users.
What needs improvement?
Sometimes we see broken screens, so hardening the cover or screen frame could help improve the product.
For how long have I used the solution?
I have been using Dell Enterprise Desktops and Laptops for 20 years, from the very beginning.
How are customer service and support?
We don't have any problems with the customer service and technical support of Dell Enterprise Desktops and Laptops. We work with ITglobal, which is a tier one provider, and they send technicians who fix any issues. The customer service and technical support deserve more than a perfect score.
How would you rate customer service and support?
Positive
What was our ROI?
The functionality, size, and price are the biggest return on investment when purchasing Dell Enterprise Desktops and Laptops.
What's my experience with pricing, setup cost, and licensing?
The pricing is competitive with other solutions, with no issues regarding pricing, setup cost, or licensing.
Which other solutions did I evaluate?
Some users prefer Lenovo computers, which are more expensive but have similar longevity. We decided to purchase only HP and Dell Enterprise Desktops and Laptops, and I personally prefer Dell Enterprise Desktops and Laptops because they are much more convenient. We became accustomed to these computers when comparing the differences between HP, Lenovo, and Dell Enterprise Desktops and Laptops, focusing on convenience and other factors.
What other advice do I have?
Dell Enterprise Desktops and Laptops are excellent overall. We haven't tested other solutions extensively, but we purchase and admire their products. Dell Enterprise Desktops and Laptops provide a perfect solution with reasonable pricing.
On a scale of 1-10, I rate Dell Enterprise Desktops and Laptops a 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: November 2026
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